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4.1 38 Reviews 1148 Complaints
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Best Buy Complaints 1148

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D
4:41 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I purchased a 40"Vizio HDTV at Best Buy in June 2019. I purchased a Geek Squad protection plan for two years at the same time. I need in-home service. Cannot get an appointment since the TV is not greater than 40". I am having problems with sound and with my picture fading and then going black. So far, It eventually comes back Am a disabled senior citizen...

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6:23 pm EDT

Best Buy Nashua, nh customer service

Placed an order on the 2nd for pick up and it still wasn't ready today on the 4th even though it said it would be available for pick up on the 2nd. When dealing with the manager she was rude yelling at customer wouldn't look into anything just saidAmazon. lot if people are having problems. Needless to say after this I will be sticking with amazon.

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11:02 pm EST
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I decided to use curbside pickup to pickup my order. I know due to the holiday it might be busy. I waited outside parking lot. 45 minutes. No one came by. I went outside and decided to wait in line for instore pickup. Had to wait until 20 more minutes outside in the cold. Associate didn't come back. I went inside. Was told my order was lost. After getting...

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J
6:49 pm EST

Best Buy Product not delivered

Purchased a TV on Nov 27, scheduled the delivery for Dec 2nd... received 2 e-mails, 4 text messages and 1 call the night before.

Waited 6 hours for the courrier to arrive and nothing, no notification about any delay.

I had to contact customer service, and after 1 hour I got confirmation that my TV never made it AND it will ONLY be delivered by Dec 8th!

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9:48 pm EST

Best Buy Canceled my order

I ordered a Christmas gift for my kid and they cancelled it. Called to try and get it figured out. They said it was a cc issue but they shipped it (obviously not the issue). The day they claimed they tried to deliver it I was home all day and it snowed the night before, there were NO tracks, truck or otherwise in the driveway or to the door. Then they said it was because I didn't reschedule a delivery time (the link supplied sent me to a hair salon in Canada). They canceled my order because of their issues and now I have no Christmas gift for my kid. They offered ZERO solutions. Will Never use Best Buy again. Will tell as many people as possible.

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7:54 pm EST
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I purchased online a tv from best buy. I was to be notified the next day of when to pick up the tv. The next day I was notified it was no longer available. So, I went online the third day and found a tv to purchase. Day four I waited all day to learn when to pick up the tv at best buy. Late that evening I received another email stating that my purchase wa...

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12:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy Drying machine; customer service complaint

I have been dealing with you guys for about a month trying to get my washing machine and drying machine installed. It has been a nightmare, as I still do not have my drying machine installed. Geek squad is the worst - they have hung up on me numerous times, lied to me and my wife, knowingly installed a damaged drier, and did not clean up their mess before leaving. We still have not reached a resolution. I have been getting the run around and was told I cannot have this issue resolved until december 6th at the earliest. I need this drier shipped and installed as soon as possible. I was told that I would receive a call back regarding an earlier installation date, which I still have not received. My wife went into the store and was told by the manager that this is outside of their expertise. They said this was a company hired by corporate, who seems to get away with whatever they want. We were told to write a letter out instead. I would like someone from your corporate office to contact me. My name is anthony soldo and I would like to be contacted via telephone at [protected]. If it helps, my order number for the drier is 1120309697132. As aforementioned, I have been getting nothing but the run around from the geek squad and everyone else. I can also give the names of everyone I dealt with, but the list is too long. I can provide this over the phone or at a later date.

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4:41 am EST

Best Buy An advertisement that was not honored...

An advertisement that was not honored...
The add said the product is coming soon... it will be available on the 11/28/2020. Well, it is 3:24am 11/28/2020 and now when I wanted to purchase the product the ad says that it is sold out! It saddens me that Best buy would let people wait (coming soon) and get excited about a product just to tell them it is sold out the same day it was suppose to be available.
This is the product... Hisense - 65" Class H65G Series LED 4K UHD Smart Android TV
Model:65H6570G SKU:6404020
This is the link https://www.bestbuy.com/site/hisense-65-class-h6510g-series-led-4k-uhd-smart-android-tv/6430857.p?skuId=6430857

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3:54 pm EST

Best Buy Appliance delivery debacle

I ordered a refrigerator, otr microwave and oven on September 17, 2020 in upwards of over $3, 000. I had to wait 2 months for availability of products and delivery times.

My expected delivery was set for November 20th between 12p-5p. I received a call November 19th around 5p giving me a reminder of my delivery and to inform me that the delivery window was changed to 12p-8p.

November 20th at 8p I had not received any call in regards to my delivery. I contacted customer service and spoke to at least 5 different representatives, I was put on hold for 30 min with no check in (dead silence) I was hung up on twice and still not one of them could tell me where my appliances were at or why they had not been delivered.

After hours spent between being on hold, hung up on and speaking to multiple people, they advised me to call back in the morning as they were not able to reach anyone from the delivery team.

First day with no appliances as I had gotten rid of my old ones to make room for my new ones. I called the next morning, November 21st, I spoke to 5 more different representatives, none able to tell me anything except the systems shows my order in transit. I spoke with a supervisor, finally after being on hold for 45 min and she said she was not able to see exactly where and why I had not received my delivery. She said she needed to do an investigation and would call me back in the morning. I spent a wasted 2 hours on the phone with no resolution.

Day 2 with no appliances old or new, it is now November 22nd, 2 days after my original delivery date and not one single Best Buy call.

November 23rd I went into the store since it was very clear no one over the phone had any interest in helping me. I canceled my installation on November 19th due to Covid concerns and according to the in store rep, instead of just canceling just the installation they canceled my entire delivery. My appliances had been sitting in the store since November 19th. The 3rd party delivery team and BestBuy.com had not communicated with the store NOR myself (paying customer) that the delivery had been accidentally canceled.

I now will be picking up my appliances myself after 4 days with no appliances in my home and with no regards of the complete and utter inconvenience from Best Buy. I will never ever buy through them and this will not be my last method of complaints.

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10:34 pm EST
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I am writing in regards to their Gaithersburg, MD store on Shady Grove Road. Their store employee acting as the "bouncer" to get into the store was rude to everyone. Asked us the reason for our visit and if she didn't like what we were there fore, she "directed us to the exit" to leave without the chance to shop or browse. She was unbelievably rude. I can't...

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3:30 pm EST

Best Buy Ibuypower computer BB972 price jump in less then a week for the holiday raping of customers

Last week it was priced $1249.99, this week it's priced $1449.99.
Lost me as a loyal customer.
G.Chase
[protected]@hotmail.com

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12:48 pm EST

Best Buy Ps5

I logged into my account to purchase a ps5 and I had it my shopping cart and was in the e-line to check out and was waiting patiently and this took over an hour. I typed in my delivery address and press continue and the next thing I know the screen froze.

I called customer service and waited another 60 minutes and finally someone answered.

Apparently there are no ps 5 and there have been done for the last five days therefore my question is what the hell? This is not acceptable.

How are you going to rectify this situation.

Margaret demerchant
[protected]

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10:39 am EST
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Had a refrigerator delivered and installed in March 2020, at height of Virus and lockdowns! Not even an hour after installation the water line from fridge leaked everywhere, so I just turned off water to fridge cause I didn't want anyone back in my house until virus subsided. I have been attempting for weeks now to get them to fix it and they keep giving me...

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1:06 pm EST

Best Buy Watch series 6

I was scheduled for a service repair at a best buy store big mistake since they have to send all watches to be repaired at apple. No replacement available at store for any watches every thing is done by apple. Why not set up schedule to your apple store directly to avoid unhappy customers. No updates from best buy was on hold for more than 30minutes, tracking repairs only shows date item was drop. Had to call apple support for an update which is that a replacement was send, now will have to wait for some one to notify me that the item is at the store which could take up to 5 days. Not a happy customer

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12:26 am EST

Best Buy xbox series

I paid for a system since September call today to see the status of order and they haven't even ship my product yet console come out on the 10 and they said I have to wait till the 16th very bad business. I would of schedule a store pick up if I wasn't going to get it day one.
I am very dissatisfied. When you pre ordered a item you should get it on time that defeat the purpose of pre ordering

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11:38 am EST

Best Buy I roomba

I purchased my I Roomba on July 25, It has died, will not boot up or receive commands, battery is dead. Ask for replacement stated they could sent me a new I Roomba with out a battery. Could return the one I have maybe could fix it but turn around is 10+ business days. Poor customer service not standing behind the product. I was told when I purchased it that if I bought the extended warranty it would be covered and if anything happened bring it to the store for a replacement period. Was on hold 45 minutes, to be told oh well we can't do nothing when I called On Nov 7 at 1015 am. Very poor customer service will not stand behind the product or the warranty.

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8:47 pm EDT

Best Buy Samsung galaxy a51

I purchased a Samsung Galaxy a51 from best buy in Glendale 22 days ago. I am experiencing apps crashing/freezing, camera malfunctions/failures. I attempted calling the store to speak with the manager but it is impossible to get a hold of anyone. I went onto the website and "chatted" with a specialist who told me that because I did not purchase the product gaurantee plan it is not Best buy's problem if I got a defective phone or not. I have photos of the chat and also screenshots of the camera failure warning on the phone. I don't know why this store is allowed to operate and sell defective products to people at full price. I will request a refund or replacement and if not will contact bank to stop payment

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12:05 am EDT
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Below is an email I sent to Best Buy concerning what happened to my wife and I at the Arroyo Crossing Best Best in Las Vegas NV on Aug 27, 2020. After speaking to corporate complaint department I was instructed to email the store and area managers. I have sent several emails to the store manager Eric Placencia and area supervisor Joshua Smith and the...

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3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Best Buy New Television

I bought a 32 inch Insignia tv in the past month. The sound doesn't always start when the tv does. I have to restart restart the television for sound. I tried sending an email, but, haven't heard back. I called the main number and couldn't get thru. Would like to exchange. Can somebody contact me.

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11:48 am EDT

Best Buy Did not receive item ordered 4 months ago.

I purchased order# BBY01-[protected] on 7/9/2020. I still have not received. Five different delivery dates 8/13/20, 9/9/20, 10/16/20, 10/23/20, 12/25/2020. I took off work 4 days and all I received was apologies and refund. I need to be compensated for my miss days at work. Because I cancelled the order they tell me I am not entitle to any compensation.

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About Best Buy

Screenshot Best Buy
Best Buy is a well-known electronics retailer that has been in business for over 50 years. The company has established itself as a leader in the industry by offering a wide range of products, including computers, televisions, home appliances, and mobile devices. Best Buy has a strong online presence through its website, bestbuy.com, which allows customers to browse and purchase products from the comfort of their own homes.

One of the key features of Best Buy's website is its user-friendly interface. The site is easy to navigate, with clear categories and subcategories that make it simple to find the products you're looking for. The search function is also robust, allowing users to search by keyword, brand, or product type. Best Buy's website also offers detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.

In addition to its extensive product selection, Best Buy offers a range of services to its customers. These include installation, repair, and technical support services for many of the products it sells. Best Buy also offers a price match guarantee, ensuring that customers get the best possible price on their purchases. The company's website also features a rewards program, which allows customers to earn points for their purchases that can be redeemed for discounts and other rewards.

Overall, Best Buy's website is a comprehensive and reliable source for electronics and home appliances. With its user-friendly interface, extensive product selection, and range of services, it's no wonder that Best Buy has become a go-to destination for tech-savvy shoppers. Whether you're in the market for a new laptop, a smart TV, or a home security system, Best Buy has you covered.
How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

Overview of Best Buy complaint handling

Best Buy reviews first appeared on Complaints Board on Aug 11, 2006. The latest review Audio installation shorted out my bose system neglected install was posted on Oct 31, 2024. The latest complaint online issue was resolved on Sep 15, 2023. Best Buy has an average consumer rating of 2 stars from 4203 reviews. Best Buy has resolved 199 complaints.
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  1. Best Buy Contacts

  2. Best Buy phone numbers
    +1 (888) 237-8289
    +1 (888) 237-8289
    Click up if you have successfully reached Best Buy by calling +1 (888) 237-8289 phone number 6 6 users reported that they have successfully reached Best Buy by calling +1 (888) 237-8289 phone number Click down if you have unsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number 7 7 users reported that they have UNsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number
  3. Best Buy emails
  4. Best Buy address
    7601 Penn Avenue South, Richfield, Minnesota, 55423-3645, United States
  5. Best Buy social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
  7. View all Best Buy contacts
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