Bob Evans
Reviews and Complaints

My husband came home late from the grocery store with store made chicken and Bob Evans Mac and Cheese. It used to be a go to for quick suppers but last night, it smelled funny, my husband said it tasted fine (he'll eat anything!) but I almost puked after a couple of bites. When I said it tasted curdled, it was WWII as if I accused him of messing up the reheat! Thanks Bob Evans for ruining my dinner and maybe my marriage with your vomit inducing, fake expiration Mac & Cheese!

I ordered the family meal and when I arrived to pick it up I went to the door that was supposed to be out and I could hear the staff say duh. Kinda left me debating whether or not to proceed in to get my order or just leave.

Totally disappointed with staff I should have said something when. I went inside but I was so angry I didn't think it was appropriate.

Lynn Labonte

Every time we go to the BobEvans in Clarksville, Indiana they screw something up. If you order, no tomatoes you get them anyway. They forget your salad dressing in your take out. I love the Wildfire Chicken Salad, but not with eggs that don't belong there or with any other dressing besides Wildfire Ranch. They don't give you what you order. If you order extra chicken- forget it! Most of our orders are carry out, so we don't find out until we are home. I can understand an occasional mistake, but every time- NO!

Made mashed potatoes. Was eating the mashed potatoes. And saw a big black ball of something and it was not pepper. I can see the little black specks and i can go ‘yeah thats pepper', but I found multiple big black specks of whatever in my mashed potatoes in which my three year old brother was consuming.
I just wanna know what the hell this is and if its potato skins, is it moldy - are we gonna get sick off this? Like why was this even my mashed potatoes?

Your gonna have to recall all bob evans mash potatoes because its molding inside the potatoes even though the expiration date hasnt expired something needs to be done alot of peiple complaining about this my husband loves the potatoes because it fills him up but now he cant eat them no more because of the mold inside and we have about 7 containers of it and its not good please recall your products

My family keeps giving bob eveans restaurants another chance and in different locations around Ohio. My family has been going here since they opened. Just the worst service the food is horrible and a total waste of time and money. Was a commercial driver and loved going to bob evans and now is a Twain wreck everywhere and I see them going out of business while they continue to do the same things o we and over again. Had to walk out of the brunswick, Ohio restaurant after a cocky sarcastic manager treated me and my wife and kids terribly. This is not the first time and not just this restaurant. Food is sketchy and never know what your going to get and most the time is shorted. Or cold. or order is incorrect. Never again never again had enough and totally moving on. I pray you go out of business and do believe your inching closer. Every day. What a shame

we have been loyal customers for 7 years at this ocala location but no more. actually probably no more bob evans period! i have complained about this location before and very little is done to remedy the complaints, except you get a complimentary meal card and an apology.

my husband and i were seated in a booth by a front window. not only were the blinds disgustingly filthy with dust, fingerprints and grime, but there were dead bugs and dirt on the window sills right where we were sitting. YUK!

see our photos below.

Husband, daughter and I ate at BE Sunday August 1 2021. It took quite a while to get our food. I ordered fish fries and Cole slaw. My fish was so over cooked it was blackened on the ends and the fries were hard and overcooked also. My husband ordered shrimp and it was hard and crunchy very overcooked. My daughter ordered the sunshine skillet and the potatoes were very hard and overcooked. Also ordered the cinnamon dough outs which were hard also. We spent almost $50 on this meal which was such a waste of money. What is happening to your restaurant!? It used to be so good and we loved to go there. Marsha Kelly

Waitress mess up a order for another table and realized it was our food and serviced it to us off of their table. Waitress started they didn't touch it and when other table heard her say that the other table stated that they did touch it... this is not an appropriate practice, I feel as though I should alert the health department. This is how you spread germs and in time like these we should be paying attention to things like that.

Black Spots. The company never says what they are, ive quit buying them. Disgusting and probably unhealthy. I keep seeing people posting the same complaint but the the company seems to ignore the question. They need to be made to remove them from the market until the resolve it. I always thought of Mouse Dropings..Sick, Sick, Sick !
J. Nekola
[protected]@gmail.com

My wife and I visited your New Albany, Ohio restaurant last night. We ordered then sat for an hour waiting for our meal. I asked the server to check on our order after 45 mins had lapsed. During those 45 mins our server refilled our water glasses one time with warm ice-less water. After an hour we got up and left. What is most disturbing was that the take out orders flew out of the kitchen and were delivered to the take out window and pick up counter without delay. I got the sense while there that nothing was more important to that staff then the take out orders. It may be a long time before we eat at Bob Evans again-never in New Albany, Ohio.

Our recent visit to the Bob Evans location at 100 Cresson Blvd. Phoenixville, Pa. proved to be the worst and most uncomfortable experience I ever encountered.
The first impression we had was to touch dirty doors, walk on carpets loaded with debris. find broken signs, sticky tables, dust on windowsills, and spotted silverware.
If we weren't entertaining friends we would have left this nightmare of a place.
Although embarrassed with our choice of choosing this location we continue to have a good relationship with our friends.
Sanitization does not hold a high priority at this location.

My wife, granddaughter and I went to the Bob Evans, Nicholasville, KY on 20 June 2021. We checked in with the employee taking names and was told the wait time was 30 min. We noticed several groups that came in after us were seated and we were ignored. My wife asked the employee when we would be seated and the employee said there was 3 or 4 groups ahead of us. All of the people waitin for a seat came in after us. We had been waiting for about 1 hour. This is a very poor way to run a restaurent. We left and went to a different restaurent and was seated immediately. We will not return to the Nicholasville, KY Bob Evans.

I have now purcheses two of your mashed potato products and had to throw them in the trash. The cost for both is about $10.00. One was opened when I got hope, not sealed properly, the pother one was like soup with lumps. Pure trash. If you cant do better close shop instead taking my money for TRASH!

We've used these potatoes multiple times. When I opened the package tonight, purchased at Ralph's Grocery on Pacific Coast Hwy. in Torrance, California, it was like putting a can of potato soup in the pan without the potato chunks. They were so soupy we had to eat them in bowls. I added cheese to try and thicken them. It did no good.

The scan code number is: [protected]. Two days ago they were out of stock so these had been put out yesterday or this morning.

I hope this was just a bad batch. We have another package to use. If they are as bad as this one, we won't even bother to eat them. Into the garbage they'll go and we won't bother buying them again.

Judy Koffroth
830 Avenue A
Redondo Beach, CA 90277
[protected]@aol.com

Visited store on Wilmington Pike in Centerville Ohio on June 10, 2021 and your servers still are being forced to wear masks. What is wrong with you? Our mask mandates have been dropped. Vaccines are available to anyone who wants one. Stop forcing this disgusting practice on your awesome and hardworking employees. If I go in there again and they're still being forced to wear them I'll take my business elsewhere. The freak show is over so get it together corporate!