Booking.com
Reviews and Complaints

I booked a 1 night stay at ibis hotel through booking.com.I entered my card details and an automated reply returned stating payment taken but booking declined,and that a refund would be issued. I then immediately re booked same name, same card, same date and all went rhrough fine. However now I find out I have been charged for 2 bookings.I have contacted booking.com.They state that as I have made 2 bookings ibis will not cancel or refund.However ibis state the problem lies with booking.com.They state its out of their hands.I believe it was a technical issue with booking.com.They should resolve and refund one of my bookings.

I have tried every avenue to get contact details for your customer support team, your website states I can contact you via phone or messaging, but there is no link to be able to open messaging or no phone number listed to be able to call.

I have checked the internet (several sites) each one directing me to your official website, which does not give access to live chat, messaging of phone numbers.

Dear Travel Partner,

I'm seeking assistance for new VCC of Mr. Knoop michael and Mr.Sugimoto Hiroki.

Please see attached file for your reference. Please provide us VCC details asap so we can settle the charges since this has been running for so long.

For Mr. Knoop the VCC is Declining upon charging and for Mr. Sugimoto we Charged the wrong amount which lead to still have remaining balance of 3,950 Pesos.

Sugimoto hiroki- [protected]

knoop michael-[protected]

On 24 June I made a reservation for two nights at the Wyndham Skyline hotel in Atlantic City, NJ through Booking.com. The reservation was for 21 September. I was immediately charged $247 by Wyndham. On 16 July I canceled the reservation. I was supposed to get my refund within 5 business days. As of today, the refund has not arrived and I was never told that it would not come. I talked to customer service reps twice and was told it was the hotel’s responsibility to refund my money. I was told by the second rep that I needed to send them (Booking.com) a copy of my bank statement which is just ridiculous. Nobody asks for a copy of your bank statement unless they are trying to steal your identity. I am not sure where the responsibility lies to fix this problem, but neither company is doing anything to refund my money. Surely, someone can pick up a phone and fix this.

I set the filters with no prepayment and free cancellation, but I lost about C$250 when I cancelled the reservations.

They said the deduction is because of the conversion of the currency. My point is with the condition of free cancellation and no prepayment, they can keep the card info as they always did before, but they really shouldn't take the money from my card. Not sure why they need to convert the currency 11 months before we live in the hotel?

We have booked accommodation at Hotel Trianon Rive Gauche, Paris, through Booking.com. We were under the impression that airport transfer would be available since our hotel total is over AUD $7000. But, since we are arriving by train from London by Eurostar, instead of flying in, on Friday 22 September, could we not be collected from the Gare du Nord station and taken to our hotel?

We have contacted the hotel as per your advice but they said that this offer is provided by Booking.com.

Will you honour your advertised promotion as below and able to organise the transfer? Please advise.

Book a stay over ‎AUD 1,484‏ at this property and get a free ride from the airport

Jul 3/23 booked a reservation for Aug 10-11/23

Jul 26/23 cancelled reservation

Aug 10/10 received email from place of reservation that I was a no show and was charged. I called them and was told they did not receive notification of cancellation and I would have to battle this out with booking.com

I called booking.com and transferred to their sister company priceline, explaining the situation. I have spoken to different employees of these companies, who all have apologized for my inconvenience and would look into this.

I have not received any communication from them.

I rent out rooms through booking.com and I have not been paid for guests who have completed stays in 2 months. These guests have all made payments to booking.com but booking.com has refused to remit these payments to me and constantly cite technical issues with their financial system. I have sent messages, made a complaint using the Booking.com complaint process and called the customer service team on several occasions but I am still very much out of pocket.

I would like my overdue payments remitted without delay.

I am an accommodation provider. My property is on the booking.com booking site. Many guests book my accommodation through booking.com. Booking.com pays me once a month after taking a commission. I have received no payments from them since late June. Trying to contact them and get answers is impossible - when you phone them, you get a person who cannot answer your question. Messages sent via the site are replied to by generic, unhelpful messages. I am based in New Zealand.

I am disgusted. Yesterday me and my two young children were subjected to one of the most unsatisfactory images I've witnessed, plastered onto the entire exterior of a public bus in Manchester.

This image was of a fully bearded man wearing nothing but a pink boob tube and pink knickers made for women.

I, and the majority of people expect these sorts of photos to be removed from view of unsuspecting and subsequently confused children in the future given the narrative you're conveying and the discomfort you're creating.

Unfortunately for you, we will no longer provide our support or use your service if this complaint is not considered and your advertisements revised.

Regards.