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I had been(!) using booking.com for years and during this time I felt comfortable about giving my credit card details to them. However, I realized that this was a big mistake because I understand that they just pass your credit card details to the hotel and feel no responsibility about it, they dont care if the hotel overcharges you or even charges you for nothing as in my case . For a booking at Etap Hotel Paris, I canceled my reservation timely due to a change in my travel plans, it was an early cancellation and it was clearly stated thatI would not be charged for this cancellation. But now I see the hotel charged the full fee, when I call booking.com this the answers I get: yes you they shouldnt ahve charged you but we didnt receive the payment so we cannot guarantee you the refund, it may take months(!), a few days is a very little time to solve this issue etc.
So never trust booking.com, find a trustworthy hotel yourself
The complaint has been investigated and resolved to the customer's satisfaction.
booking . com have no customer service if anything goes wrong they dont want to know they are like programed robots when you ring.just had 800 pound taken out of my credit card and i dont even go to hotel well 30th dec. they shouldt be able to take money out of your account without permision.2 weeks later and still waiting for refund card has to be payed today and interest charges will then be put on card who will pay them.never book with this company again no customer service
Same problem on me! Dont trust booking.com, ever!
Hello
I use to work at Booking.com and I can asure you they work as you explain in your post.
They give credt cards details to anybody, very lack of security and dont take acction or responsability if the hotel charges yous something wrong. Also the dont take resposability if you own a hotel and the customer does something wrong. they only pass information and do not take any responsability of nothing. So if you are a customer you are left alone with the hotel and if you are a hotel you are left alone with the customer.
And the customer services or internal services for hoteliers es poor in every country, you are just ask to say a very poor scrip depending on the questions you are ask and thats it. No commun scens or well service provide.
Hello everyone,
I agree with you about booking.com I booked a hotel in Paris through booking only to find that the hotel itself offers the same deal, same dates, number of nights and includes breakfast (which booking doesn't) for a difference of 122 euros. I cannot believe this. I have booked no less that 20 hotels with the, but never again.
see attachments for proof
photos
Thanks this site: http://bit.ly/mesitetalkcashback you can get back part of reservation price on Booking.com and at other big online shops.
I wish you successful shopping! :)
Agree, Booking are really Crap Service.
I was on Overdraft and payed 100 Pounds to the bank
as they PROMESS NO TO PAY ON ADVANCE.
but they do not inform properly about that some hotels
and appartment charge you on advance...AS THEY WANT YOU TO PAY
AND TAKE MONEY TOO.
PLEASE AVOID BOOKING. THERE IS PLENTY OF OTHER GOOD SERVICES!
I DECIDE FIGHT AGAIN BOOKING.COM FOR THE REST OF MY LIFE.
Hi,
I am owner of 546532 ıd hotel at booking.com. My hotel was stopped for publishing due to fake reviews (however there is no fake reviews). Either reservations from the guests are done for claim, is from guests whom stayed in many cities/countries of the world previously with same e-mail address.
Booking.com has to have personal problems, to stop publishing my hotel. Otherwise, altough i even provided all passport copies and all other details, it ll not be possible to stop publishing. If you really care fake issues, you should really focus on many fake hotels and their reviews, however my hotel is unique hotel with best quality and all guests are REAL and even they have stayed in many cities previously as they have informed.
So, if you are honest, reliable company, you have to be honest. I can accept to hear " booking.com doesnt want to work with you for no reason", but i ll never accept "due to fake reviews", because there is no fake reviews! We will contact with the guests about this event and we ll keep writting reviews about booking.com if you dont try to satisfy us.
I used Booking.com to make a reservation at Best Western Airport Inn Phoenix in Phoenix AZ. It was one night reservation for $109.99 plus Taxes. Got the confirmation and all was set. Next day at the check-out I was informed that my stay was for three nights not one and that I was charged for three nights. My confirmation from Booking.com shows one room for one night. Hotel Rep said that they would fix it within two to three weeks. I used my Debit Card so the funds are gone till they post a refund.
I have used Booking.com many times before without any issues. I guess this is the last time.
Booking.com charged my 4750 € illegally! Booking.com is the biggiest spam and cheater in this planet. Hotel guarrantied me that they didnt charge anything and i trusted them after clear explanation.
BE AWARE OF BOOKING.COM if you dont want to be cheated!
Through BOOKING.COM, I booked five rooms for three nights at the Days Inn and Suites Orlando, which had received favorable reviews on the BOOKING.COM site. I was bringing four young writers on assignment, and the $1, 038 was a bargain, so I booked the rooms.
Upon arrival, this is what I discovered:
1) My room smelled of urine, and the smell became stronger near the bed.
2) When leaving my room to go to my car, there were two people seated at the bottom of the stairs, each holding an open bottle of beer. One of them was smoking.
3) It also seemed obvious that there were people in residence at this location.
4) There were a number of people walking around the premises with shopping carts.
5) Tried to hook up to their wifi. There was no signal. Front desk said that they would reboot the router, after which there was only one spot in the room where I could actually get a nominal signal.
I decided that we would not be staying at this hotel for the reasons listed above. About two hours after checking in, I checked out. I explained each of the items listed to the young man at the desk, who told me there was nothing he could do. He also said that I couldn't issue a refund because it was prepaid.
Upon calling BOOKING.COM, I was told that the customer service representative would have to speak to the manager of that property in order to issue a refund. After being put on hold, I was told that the manager said that the hotel had "upgraded" our rooms and that no complaints had been made, so they wouldn't be issuing any refunds. The customer service rep at BOOKING.COM told me that all he could do would issue me a $40 refund on the $1, 038 that I'd spent on the rooms, even after I booked an alternate hotel through them. He continually responded that "he was stuck in the middle."
I will not be using BOOKING.COM in the future, and I would suggest that you look elsewhere before using them and especially before relying on their customer rating service. I'm not sure who rated that hotel, but they had a vastly different experience from mine.
I have just returned from a skiing holiday in Austria.
We booked a hotel via Booking.com Ab Auf Die Piste, in Zell Am See.
I have used them over 10 times and NEVER had an issue. On this occasion I had an absolute nightmare.
I contacted the lady at the hotel to inform her that we wouldn't be arriving until midnight at the very soonest, I apologised for the late check in she said it was fine. One of our flights was late, there was a huge cue at the airport for the car rental and the terrible snow - all of this caused us to be 1hour and 15 minutes late to the ski resort Zell Am See. half way there, so around 12.45am we received an email from Booking.com saying that the stay was cancelled due to No Show! we was charged the FULL 780 euros.
I called booking.com to find out what was going on. They said that basically its the hotels discretion and that there was nothing that they could do. I spent over an hour on the phone to Booking.com trying to arrange another hotel, and they could do nothing for us. It was -7 and 2am in the morning we were in the Alps STRANDED in a VW Polo.
We managed to find a hotel, a lovely woman let us in and looked after us. We couldn't thank them enough - lovely woman!
The next day we contacted Booking.com again to arrange staying at the original hotel Ab Auf Die Piste as planned - apparently the booking had been cancelled all together and we were eligible for 0 money back.
So - in summary.
Despite informing the hotel that I would be arriving after 12:00 midnight they still cancelled the Entire booking at around 12:17am. So 17 minutes late and they effectively charged me 780 Euros for this. That is absolutely ridiculous yet booking.com could do nothing and let 3 of their customers be stranded in -7 degrees in a foreign country in a pretty much blizzard at 2am in the morning.
We still have had no money back.
now I accept that I was late but every year we get the same flight to munich and drive to Austria. Every hotel in the past has simply left the key on the reception desk with a note.
they could have;
Charge us a late check in fee - be angry with us, whatever - but you cannot charge us the full fee and punish us for arriving late. We were calling the hotel from around 12;30am and there was no answer despite the fact that they live at the apartment themselves.
I am going to be taking this all the way.
My phone bill will be around £100, I am £600 out of pocket for the hotel and we had to have our holiday ruined for the first day!
Any advise?
BE AWARE OF BOOKING.COM - They copy your credit card and share with other people - i was charged 3000 € after 1 year of stay in a hotel and i had just used my credit card at booking.com. The hotel where i was stayed in italia and my credit card was charged from Japan and even hotel surely said that they delete card numbers - but booking.com SELLS CREDIT CARD UF GUESTS to some other people!
WWW.IHATEBOOKING.COM - www.ihatebooking.com
BE AWARE OF BOOKING.COM - NEVER USE IT!
The same has happened to me. Charged for a cancellation and struggling to get the money back.
Booking SCAM? Credit Card charged with 80 US$ by Booking dot com without any reservation made- Below the details:
I've been using their website for some years now and I never had any issue before, so I thought they are reliable and trustworthy. And I always told to myself "if I ever have a problem, Im pretty sure their customer service is going to help; after all, their website is pretty well made and shiny, they must be serious folks!". Right? Well, for my unpleasant surprise, they are not as serious as I thought. And nop, they are not helpful, not at all. Checking my credit card statement from December, I found that there was 80US$ that I was pretty sure I didnt spend. And the payment details were "via booking.com Amsterdam". That's all the info I could retrieve. I called my bank and told them this has to be a mistake, but the bank said I should contact booking dot com to get a refund. So I did, I contacted their customer service and at first they were very polite and asked me for a copy of the credit card statement. And then their following emails were pretty much shifted towards what it seems to me like a "you, customer, are a fool": They said "We can not find any reservation made through us, our supervisor said you should contact your bank about this" . Well, that was the whole point, I got charged by booking, but there was not reservation linked to this charge. I already knew it, that was the reason why I contacted you in first place!
I replied trying to be polite and explaining them, like when you explain to a child, because they seem to have some kind of "disability" to understand... That was last week, and since then I havent heard back from them. I'll try again this week by phone, since emails get replied each time by a different person, so it is almost impossible to follow up a conversation. In other words, their online customer service sucks, and they dont take you seriously.
Now, why does this happen? It really makes me angry, I feel betrayed by Booking. My feeling here is there are some persons inside booking who know how all of this work, and they are taking advantage of this, probably re-directing some payments to some "ghost" hotels, or some other tricky and evil but genius system (Meaning internal controls at Booking probably sucks). Most of people dont even check their credit card statement, so 80 US$ is likely to pass without being even detected. And IF it is detected and a claim is made, the whole process is so time consuming (I've started this claim one month ago, and still fighting with them), that most people will get tired of it and better use their time in something else, after all, is 80$ worth the amount of hours you use in contacting them? Likely not. And what are you going to do about it? Contract a lawyer? It probably will cost you more than 200$!
So yes, I feel very disappointed with Booking dot com :(
I would say, when booking a hotel call the hotel. Do not go thru reservation center. I seldom travel and use motels or hotels. There is a three day convention that I was interested in going to in Santa Clara. The flyer said that three hotels were offering a discount. I haven't had a computer for a few years and have just purchased a used one. I used google to find hotels and to see what amount the rooms would be. 1. The phone number was a 1 888 number and hated to call it but couldn't find a direct phone number for the hotel to call. That was a mistake, first, told the man what Convention I would be going to and there is a discount. I am almost sure that the amount he gave me wasn't a discount amount. I quickly lost that argument. He ask for my credit card number., ...when I asked does he process the check now, he said yes. To me I remember that they don't process the check until I check in. I also didn't like giving him my debit card numbers but I lost again. I told him I didn't want anything extra because we would only be sleeping there., He said a breakfast was free. I might not be a whiz, but nothing anymore is free, Santa is Dead. I didn't say that but that entered my mind. I am glad that I added the room amount first. I asked the Total and he replied. I ask why $74.82;.more. He said it was a service charge. My remark was I told you I didn't want anything extra. I would have asked for the list but got a little disturbed because I told him and he charged me anyway, I asked to talk to a Supervisor and told him that I had just heard on a TV newscast to watch out for those service charges. .I said forget it, I didn't want the reservation and hung up.. I couldn't get anywhere with him. I called the bank to make sure it didn't go through and asked could they stop payment on it but I would have to cancel my debit card, they couldn't just stop it. I didn't want to do that so I called the Reservation Center back. I asked for the same man because I had his name but couldn't talk to him. I again asked for Supervisor...there wasn't one. I said you must have a boss someone higher and the reply was no. I still could not get the BH&S direct phone number. He said he didn't know it. I called another hotel directly after and made my reservations. They did not ask for a credit card and gave me a confirmation number. They said a free breakfast and my response was is there a service charge?. She said no and all I had to do was pay when we left. Well I trust no one now so I will first go in and find out if there is a service charge so that the rate of the room doesn't change. The hotel room was $20.00 less and actually this hotel was better rated. Lesson: CALL HOTEL DIRECTLY NO RESERVATION CENTERS IS THERE A SERVICE CHARGE...ASK TO SEE LIST. HOW MUCH FOR THAT CUP OF COFFEE IN THE ROOM, SHAMPOO ETC...REMEMBER YOU GET NOTHING FOR NOTHING, SANTA CLAUS IS DEAD.
Hi Booking.com is one of worst site ever for booking and Hotel Montree is worst hotel i have dealt with which already has bad reviews and rating of 3.2. My sister had booked a room on behalf of my business visit in hotel Montree, Munich using Booking.com which had a free cancellation to be done on May 23rd.I called the Hotel on 23rd May early morning and informed them that i had still not recieved my visa hence asked them how this situation can be handled so they informed me to call the booking.com customer service.I had called the booking.com customer service and informed them on 23rd May early morning that my visa issual has got delayed and iam unaware of the date i would recieve hence was enquiring them if they could waive off the cancellation fee or even charge me a minimal cancellation fee or rechedule the dates to few days so that i could cancell them well in advance if iam unable to get my visa within the booked date.The customer service executive put my call on hold to check with the manager of the hotel and to surprise of my life while i was still discussing on the alternatives without complete confirmation of how this situation could be handled the hotel has deducted continously around 155-160 Euros.I informed the customer service executive while i was on the call that my credit card does not have the complete balance for the amount to be charged and that the hotel manager has harshfully ignored to even discuss on my situation and has charged the amount from my credit card while i was still discussing with the customer service executive.The CS executive replies to me that i cannot do much help on this and the manager has my money of 80% cancellation fee of 628Euros which is a lumsome amount and will not leave the money for any cost. Also if i had informed them late it was fine but informed them my situation way early on 23rd May early morning and If this is the way i get response from the hotel and booking.com i would recommend people not to book via booking.com as they are not at all of help when in need and have deals with such harshfully behaving hotels.
We will never use Booking.com again since they cannot back up the customer when dissatisfied with the booked accommodation at Days Inn North in Pensecola, FL ? PLUS we were charged for the room even after getting a cancellation via phone and confirmed by email of that canceled room. By the way the Days Inn North in Pensecola FL should never be stayed in by anyone! We watched the lady change room for a patron because the air conditioner was broke then she turns right around to give us the same room! We didn't know until we went in and 1st thing it smelled like a dog lived there full time and second the a/c is broken with parts and wires exposed . I will never stay in another hotel that is owned by a Patel or any other Indian ...straight nasty! AND never in Pensecola or anywhere else with Booking.com since we are having a hard time getting $154.99 back for that canceled booking and then Booking asked to see our bank statement! No way in HELL will that happen I would rather spend more to fight their charge with a lawyer and our bank! As per a suggestion by a hotel clerk we should always book straight thru to hotel and you bet that we will ONLY stay in AMERICAN owned from now on and I wish more AMERICANS would follow suit and SHOP and BUY AMERICAN...
Booking.com is a fraudulent website. Beware before you book. we were looking for ahotel in Mykonos. On their website they listed a hotel name Platys Gialos in Mykonos. We booked and later to our utter dismay when we landed in Mykonos and contacted the hotel, they said they were located on another island altogether!
also wish to add that Platys Gialos is the name of a place in Mykonos and hence the error on the part of booking.com. However, when confronted, they said they will provide the refund only if the hotel did, which they didnt. So if there is an error of listing who is to bear the brunt? the customer who has no idea where the hotel could be located!?
I am not going to let this die away. Shall take route of law to see that such portals assume responsibility else they have to pay a heavy fine!
What a misleading and fraud website. I booked a hotel today (15-June-2015) on their website, where it was showing final payment as SGD 661.50. I paid this amount. An hour later I got a call from my bank that there is a transaction of SGD 777. I called up Booking, they told me that taxes are included, but it clearly mentioned there that taxes will be charged by the hotel when I stay there. the website is so misleading that you don't know that taxes are pending as those are mentioned in a consistent small font never added anywhere.customer care is the worst.Please do not book through booking.com
booking.com is a business of selling credit cards!
you always accept their term and conditions.
I think somebody smart must jail them 1 day.
Let everybody post this board at every travel community and at every travel group and other sources to have as much publicity of Frauding as it possible.
I will do.
Let's everybody post it somewhere with big travel and business audience.
Hi,
Today I got an email stating my reservation for a hotel in Vienna for today(!) had been confirmed. But I had never made this booking! I've written to booking.com using their system saying that I haven't made any reservations, still waiting for their reply. I had changed both my email and password on the booking.com site and I'm hoping that this is going to get resolved, but it kinda feels like a scam to get me charged for another person's stay at some hotel. Unsure on how to proceed.
I made a reservation for the Embassy Suites Louisville Downtown, and received a confirmation email. The process seemed rather easy, but after reading several negative reviews about booking.com, I decided to call the hotel directly to be sure they had my reservation. The hotel had no record of my reservation. booking.com advised me that my reservation was confirmed and that it was confirmed immediately upon my receiving the confirmation. Not so said the hotel. Back and forth I went, wasting time and effort with each party pointing a finger at the other, and the hotel unwilling to honor the reservation. They apparently were running short on rooms by the time I made my follow up call. booking.com was unable to free up a room for me at the hotel despite that I was allegedly CONFIRMED. To be fair, the booking.com representative tried to book me elsewhere, but I would not use booking.com again. You cannot be sure that you really have a reservation even when you get your confirmation from booking.com. If you choose to use booking.com, my suggestion is to follow up immediately with the hotel and get a confirmation in writing from the hotel. But if you are going to bother with that, why not just book with the hotel directly in the first place. Buyer beware!
Hotel Blue Bay Resort, Campomarino, Italy booked on Booking.com DOES NOT EXIST AT ALL - Booking.com left my 9 yr old and myself stranded! Booking.com gave completely deceitful information to concerns raised. Booking.com scores a 10 for inadequacy, a 10 for the ability to cause extreme stress, a 10 for ruining long awaited holidays, a 10 for extremely poor customer service. Please read our unbelievable holiday nightmare below!
Reservation Nro: [protected], Pin: 4070 Reservation for the Blue Bay Resort
Reservation for the Blue Bay Resort (now on to be referred as BBR) done through the Booking.com platform. Reservation is made on the 24/9 2014 for 8 night from the 1/7 to the 8/7 2015 for 1 adult and 1 child (age on travel 9 yrs).
BBR reservation details: Twin Room with terrace/patio, Breakfast included.
Pre-holiday enquiries and responses:
• 16/6/15 Email query sent to BBR via Booking.com platform requesting advertised shuttle service, and further information and prices on advertised BBR activities.
• 16/6 – 30/6/15 Several attempts to directly contact BBR via telephone and email, using the number as advertised on Booking.com platform. No reply at BBR (messages left on answering service).
• 29/6/15 Telephone contact with Booking.com at 10.48am to state concern of being unable to contact BBR in spite of several attempts via telephone and email. Query also about Booking.com having posted a message in red on the BBR site stating “We are sorry, but it is currently not possible to make reservation for this hotel on our site”.
Booking.com customer service agent Ainhoa answering the call tried to contact BBR, without success.
When concern expressed over Booking.com message posted on BBR (see above), Booking.com customer service agent Ainhoa explained that there is no reason for concern as this is a standard message that Booking.com posts on to hotel sites when the hotel is fully booked.
When highlighted that this message is on the Booking.com site for BBR even when no reservation dates are specified, Booking.com customer service agent Ainhoa further states that there is no reason for concern as this is a standard message that Booking.com posts on to hotel sites when the hotel is fully booked.
Booking.com customer service agent Ainhoa promises to keep trying to contact BBR to confirm query of shuttle service, and to contact us back with an update. No update or further contact from Booking.com was ever received.
Booking.com sends a standard email to rate customer service agent Ainhoa offered service. This email form was completed and returned, with a clear note in the offered Comments box stating that Booking.com customer service agent Ainhoa was friendly and pleasant, but however failed to answer the query. A further request was highlighted in the same Comment for Booking.com for contact to solve and answer the request before upcoming stay. No reply.
A further email also sent to Booking.com stating concern over no reply from BBR.
Holiday:
• 1/7/15 On arriving at Campomarino railway station, using the local taxi service, the Blue Bay Resort is unknown. After using the details on Booking.com, it is clear the resort does not exist. Instead, the address houses a traveller compound, which the taxi driver refuses to enter, let alone let my son and me get out of the taxi. Photos attached. The cost of this 6 km taxi journey ends up being €87.50, as the taxi drivers tries to find the resort. Campomarino is a fairly small community, and it is very clear the resort does not exist. Tina’s Taxi Service will gladly respond to any queries you have.
• Contact with Booking.com customer service at 2.43pm to explain the event of non-existent hotel.
Booking.com customer service agent Jose, located in Berlin, listens to the matter seriously and clearly, stating that he has to consult with a supervisor, and promises to return within 30 mins with immediate alternative accommodation.
Booking.com customer service agent Jose states that he will send information on alternative accommodation by email, and asks for me to check this online. I highlight that I am on my mobile in a poor reception area, and require a call.
By a further return call, Booking.com customer service agent Jose states that due to the price of our stay at BBR, (booked early on last year when prices were low) the alternative that can be offered is at Termoli, Hotel Corona. Hotel Corona is a hotel located directly across the road from the main train station, in an unsecure location, this as the alternative accommodation for the following 8 nights was not acceptable.
Booking.com further offers alternative accommodation at the Aloha Park Hotel, in Campomarino. This accommodation is for a Small Attic Room, with no Terrace/Balcony, with Breakfast. Booking.com states that as all Aloha Park balconied room are for 4 persons, therefore we do not qualify for such a room by Booking.com policies. This was not acceptable.
I clearly state the reason for choosing BBR, firstly being in the locality of our main choice of holiday destination, scuba diving at Isole Termole, its advertised closeness to nature, outside areas and ability to eat on-site. Wide range of on-site activities, and off-site water activities bookable onsite, evening entertainment, mini-market, bicycle hire, ability to use credit card as payment, wi-fi just to mention a few of those reasons.
Booking.com does not return calls as agreed.
Being under extreme stress due to lack of information, and after waiting for Booking.com to call me within agreed time limits – calls from myself, with re-explaining the whole incident from the 29/6 forward to new Booking.com customer agent an offer of alternative accommodation at Campitur. Again an email confirmation on this has been sent to me however I cannot see the details of the accommodation due to lack of mobile and internet coverage. I agree in total desperation.
• 17.06 (1/7/2015) Arrival at alternative accommodation provided by Booking.com, Campitur. Reception is not open until 17.30. It is 40 Celcius, and there are no facilities to purchase water or food. Called Booking.com and spoke with Tatiana Mamontova, again explaining the situation.
During our conversation Tatiana:
- States that another 93 customers have booked a stay at BBR
- States that she can clearly see that BBR has been removed from Booking.com properties
- Fails to explain why BBR has been removed from Booking.com properties
- Fails to explain why Booking.com customers have not been notified that BBR has been removed from Booking.com.
- Offers an explanation that due to the closeness (by date) of our booking we could not be contacted to be made aware of Booking.com removing hotel from their site, even though clearly visibly on their (her supervisory view of Booking.com sites)
- Offers an apology, and asks if there is anything further she can do ( - asked to come and cook breakfast tomorrow morning, as clearly stated that this was not the holiday plan - laughs in reply)
• 21.13 (1/7/15) Call to Booking.com as accommodation electricity fails (Campitur the self-accommodation apartment).
- The Campitur emergency number was immediately contacted, only on ninth call does the Campitur representative Conchetta answers.
- The Campitur representative Concetta suggests that I go to the main central electricity box (of an entire building block) and turn some switches up and down to resolve problem.
- In the mean time the representative would try and contact the owners to come and sort out the problem. This could not be guaranteed as it is dinner time.
During the call, once again, all of the occurred from the 29/6 onwards has to be retold. During this call it is also highlighted that Campitur self-catering offers no bed-linen, no toilet paper, only accept cash payment – not known at the time of acceptance as alternative accommodation. The closest super-market is 3km away – by bicycle. Shopping even for basics such as water, toilet paper and breakfast supplies with a 9 yr old is not viable by bicycle. Campitur is not acceptable as alternative accommodation.
(Campitur contacted Booking.com to say that for the inconveniences experienced at their accommodation, they agreed to lower the price of the stay.)
It was agreed that another alternative accommodation would be found by Booking.com. Booking.com agrees to call back at 9.00 the following morning (2/7).
• 2/7 Booking.com fails to call as agreed. On not receiving a call as agreed, I call Booking.com at 9.19 to get clarification and confirmation of another accommodation.
Small Attic Room at Aloha Park is offered again. This remains an unacceptable option as alternative accommodation.
Booking.com runs out of alternative accommodation options, and I find one myself.
Booked a hotel on booking.com for 1 week under their supposed special rates which were non cancellable. In under 24 hours i found that it was not a special rate nor was it cheaper but infact they was charging more. I contacted them and asked for a price match and terms and conditions match. They refused terms and conditions match. Their price match was still more than what was being charged elsewhere.
Arrived at hotel - not as described. It all made sense why it was non cancellable. People could see into our room from overlooking apartments. There was no privacy. The hotel added additional fines and rules. Which i could not agree to. I contacted booking for assistance and asked them several times for their complaints procedure. I am still waiting for this. But booking did nothing to help. I would never use booking.com again nor would i stay at that hotel again. Worst company ever
I also joined the Complaints Board because I was overcharged twice by Booking.com. The first time, they got away with it because of currency variations (Euros to Pounds), but this time they changed my booking costs later - and charged me almost twice the price shown at the time of my booking - with no excuses or explanations provided. They now blame the hotel and the hotel blame them. A big headache no customer should have. I think this is not acceptable and feel so disappointed that contemplated taking a legal action against them if they don't apologise and reimburse me with the difference.
We booked an apartment from Italy through booking.com. Their website told that apartment had air-conditioning. My wife had post-surgery condition and doctors gave ok for the trip, if we were to have air-condition, so she would not risk dehydration. However couple of days before the trip we noticed several online complaints that apartment did not have air-conditioning. Booking.com refused to cancel the reservation and told us there should be air-conditioning. We went to the apartment and there was none. We called again Booking.com. Booking.com was not helpful, instead of helping they called the owner and told him that he should not let us stay in the apartment. Simultaneously they sent us message that we would not get refund. We were very close to lose both money and a bed to sleep in. Thanks to the sane and kind owner, we managed to negotiate ourselves into the apartment. So we ended up sweating in the apartment and risking the health of my wife. Needless to say I encourage everybody to stay very far away from Booking.com
I booked a hotel earlier this year through Booking.com but never received a confirmation email. A few months later I cancelled the reservation or o I thought to find out the morning after the resrvation was to take place that I was a 'no show' for the hotel and would be charged. I contacted Booking.com immediately and was advised that there was no proof of the cancellation so there was nothing they could do, so now I am stuck paying for a hotel stay I didn't use. To make matters worse, this isn't the first time I've had these issues with them and a few years ago they double booked me at the same hotel. When I arrived at that hotel we couldn't figure out why I had 2 rooms. I will never use Booking.com again.
A guest stayed for 1 night at my private residence after making a reservation with booking.com. The guest paid by the rate of $75.00 by credit card to the owner of Akili Properties, LLC. It has been over three weeks now and I have not been paid by Akili Properties. I contacted Booking.com to complain about not being paid. I informed the customer service rep, Carina Gaudin, who requested the booking bumber of the guest. See CArina's email request below:
"Thank you for working with Booking.com.
To be able to help you we need the booking number of the guest.
Thank you for your cooperation.
Kind regards,
Carina Gaudin Booking.com Customer Service Team"
I did not have this number and certainly thought that Booking.com should have it. I was even told that they did not have any record of the guest's name. Nevertheless, I was able to retrieve it from the email from Akili Properties and sent it to Carina, showing both the guest name, the guest ID, the date of the booking and the length of the stay. I also provided all the contact info of the owner of Akili Properties, LLC so Carina could contact him. To date, I am still awaiting a reply from Carina Gaudin and my payment of $75. Booking.com does not seem to care of my concerns. They have gotten their reservation fee and that's all that seems to matter to them. I have since removed my property listing with them. I strongly suggest that you do not book any reservation through this company, since they are not customer friendly.
I am experiencing the same problem with the complainants here against booking.com. I cancelled my booking with New Oriental Suite in Beijing one day before the due date and received an email from booking.com advising there would be no fees. However, to my surprise, the hotel charged me two days of accommodation. I emailed booking.com but have not received any response. It is rather ironic they emailed me everyday urging me to book through them but now even don't return my email.
I will escalate this matter and won't let them get away with it.
As a homeowner who rents rooms out, I see dates I have blocked out suddenly come back online. They suddenly mark as available a room and date I have already booked out through them, and have even invented a third room, and marked that as available!
So when the inevitable happens - a double booking - I am made to sort out the problem, at my expense!
Four times already this has happened to us - with no admission of liability from booking.com - yet I have seen their database change almost before my eyes.
If you are renting out - try and avoid ever doing it through booking.com.
Booking.com are absolute ###. They jam Google with adwords to force better companies way down the page, even going as far as making fake blogs on behalf of room providers, filled with search-engine terms!
So here's some more search-engine terms for them: booking.com s*ck scam problem crap complaint fault
I booked a hotel for 5 nights in Kenya during my visit to Kenya last week.
The Hotel is Sentrim 680 Hotel in Central Business District Nairobi. Not to mention the breakfast buffet that was awful (included in the booking), the hotel was a nice treat.
But after returning back home, yesterday 05/110/2015 I started getting statements from my bank about payments made using my Credit card from both USA and UK. I only used this card to provide guarantee on booking.com and the hotel was paid by me in person by cash.
The payments included one payment for Facebook advertisement posting.
My bank is investigating the matter, I hope booking.com can get back to me and tell me where it all went wrong?
* ATLEAST PLEASE PROVIDE OUR CREDIT CARD DETAILS SOME LEVEL OF SECURITY SO THE BOONS AT HOTEL RECEPTIONS DON'T GET OUR CARD DETAILS...
Booking number:[protected], PIN code:9188
Same problem with me, Booking.com is misusing credit cards and charging unjustify money.
My case:
I had been(!) using booking.com for years and during this time I felt comfortable about giving my credit card details to them. However, I realized that this was a big mistake because I understand that they just pass your credit card details to the hotel and feel no responsibility about it, they dont care if the hotel overcharges you or even charges you for nothing as in my case.
For a booking at Eden plaza, Kensington, UK, I canceled my reservation timely (before 15 days of cancellation date) due to a change in my travel plans, it was an early cancellation and it was clearly stated thatI would not be charged for this cancellation. But now I see the hotel charged the fee, when I call booking.com this the answers I get: yes its happend by mistake and we will refund your amount in next 3-5 days
But still after 4 months i didnt recieve yet any amount.
Details:
I have made reservation for hotel Eden Plaza Kensington, (Referance number [protected]) on 2nd June 2015, there was clearly mention that no charges if i cancel my booking before 48 hours of arrival.
After one month I had cancelled the booking on 2 July (before 18 days of arrival)
n booking.com confirm me that there is no charges, but on 18 July 2015 I got msg from bank that hotel charged my credit card with GBP 250.20 and when i contact to booking, com so they replied me on 20th July that its happend wrong and we will refund your amount in 3/5 day,
after that i waited for refund and continosly contact to booking.com and after 2 months booking, com ask me for my bank account detail for refund, which i provied them on same time.
they told me that u ll get refund after 10-15 days,
and after 30 days when i contact with them so they reply me that due to some error on there financial department they are unable to refund through bank, and they will refund my amount by credit card, and they will send me a link wherei have to give them my credit card details.
but after continue contact with them they didnt reply to my emails, and when i call to customer service they told me that we can not do anything except forward your compalin,
after 3 months of continue i gor recived an email that on next business day they will send me a link to refund my account.
But after one week wait i contact them again over phone so they replied me that its in process, n it will take more time.
it seems that they are just killing time n wont refund my amount.
I have all correspondance proof n email from booking.com where they accept that they will refund my amount n appologies for delay, but still I didnt get refund n now booking.com is not even replying to my emails.
After continuosly following (many emails and calls) them I didnt receive yet my refund amount and booking.com even not replying to my emails or whenever i call to customer services thay says, we cant do anything except forward your complain.
I d like to know that what should i do, can u help me in legal way that i could get my refund which they charged on my credit card absoultly wrong ?
NAEEM HAROON
I placed an order through booking.com, but did not get confirmation email for this order.
a day later a called booking.com agent, asking why I did not get confirmation email. He told me that there was no booking under my namer, and I should place a new order, which I did.
Coming back home from the holidays, I checked my bank account and to my surprise my credit card was charged twice. Asking booking.com for a refund. They remove all responsibility from them and asked me to ask refund from the hotel! I have spent time and money calling this hotel, they were rude and said they have nothing to lose . They sent me a copy of my confirmation they got from booking.com under my name, and with my credit card number !
Apparently, there was a typo in the e-mail address I gave on my 1st order. The fact that I have contacted booking.com and they told me my order was rejected did not make any difference for this hotel. the fact that booking.com said did not receive anything under my name is bad! They had my credit card number and that's what was important.
I will never never again booking with booking.com. They take no responsibility for their mistakes, and leave you alone with the hotel to whom they gave your credit card ! although the hotel agreed to pay only 50% I am still waiting to see this be refunded to my account.
Stay away from booking.com ! contact the hotels/directly !
I booked a hotel on booking.com and when I showed up the hotel they said they didn't have any rooms. They said my card wouldn't be charged. When I got back home to the USA, my bank account had been charged. I called booking.com and they said that they could not give me my money back. Even though I had a time stamped photo to prove I was there, they said it wasn't proof. DO NOT USE booking.com UNLESS YOU ARE PREPARED TO NOT HAVE THEM PROTECT YOU IN A SITUATION LIKE THIS! I WILL NEVER USE THEM AGAIN!
I am writing in respect of a reservation I made on 15 October 2015 through booking.com. Having looked at the prices on the Expedia and Hotels.com website, booking.com showed a lower price and hence I booked the hotel through them and there was no free cancellation. However, once I booked the hotel, I noticed that there were additional charges that were not shown on the advertised price. Furthermore, the additional charges are put in a small print which is not shown together with all the charges. Hence, booking.com attracts customers but provides false information in terms of price. As soon as I made the booking, I contacted them within half an hour and informed them of what had happened. They mentioned that they tried calling the reservation team and they were not answering the phones and hence a message will be left for them to call me. I called them after a few hours and was informed that the hotel offices were closed and hence they will contact me on 16 October 2015.
I have today received a call saying that the hotel has mentioned that the reservation cannot be cancelled without a penalty. I believe this is totally unfair as I had contacted booking.com within half an hour of making the reservation and hence they should have been able to understand the issue and sorted this out.
Booking.com is cheating customers and the level of service received is not acceptable. I would like this matter to be investigated at a higher level. I have instead paid higher charges through booking.com. I will never use their services in the future due to poor price information and hiding the information.
I booked a stay at Roma Suites & Apartments - Navona trough Booking.com- Upon arriving i Roma i recived a phonecall explaining that there had been a waterdamage at our apartment. But this shuld not be a problem we would get a new, better and bigger apartment. We had ordered and payed for an apartment with balcany and elevator. After carryingp our suitcases up 70 steps (no elevator) we arrived . The apartment was small but did not have a balcany. We called the renter and they told us that they would call us back - but they never did. My wife - that was waiting for a hip-surgerey was not very happy. Specially since she is a smoker and had to go up and down the stairway. I did not help very much that ther was no hot water in the shower ! We have explained this to Booking.com but have not got any refund. This will be the very last time we order a vacation trough Booking.com
Got involved in customer protection test for Booking.com, on my expenses to this date, alas. The issue is with Stylish Studio Colloseum apartment owners in Rome, with whom I have booked from Oct 8th till 13th. They started randomly charging my credit card at their own will. Instead of 250 EUR reservation fee they made a withdrawal of 310 EUR, that’s extra 35 EUR city tax and 25 ЕUR for final cleaning 1.5 month PRIOR to arrival. Subsequently, on Oct 14, when I was already back in LTU, they charged as follows: 148 EUR, 2 EUR, 1.5 EUR, 5 EUR. Shopping groceries and some Ray-Ban’s? Made contact with them. Their communication was, direct citation: “The guest had no left a refund deposit”. WTF? Does such thing even exist, just out of curiosity? Like they have somehow deposited their refund with me and now charge it back, am I correct? Why not charge extra bright sun and fine pine tree aroma pre-pay? Seems legit. Today got first response from Booking.com to my claim. On Oct 20th Fabio Caldovino of Booking.com Customer Service Team responded: “I have contacted the accommodation and they stated that they gave you back the deposit on cash because you could not guarantee your reservation with the credit card. The accommodation stated that you never have been charged for this reservation so they cannot agree on any refund”.
Strange. The Booking.com has received my credit card statement on Oct 16th. Subzero grade in 10 point scale, all in favor?
Now. The tragicomic fun of my Vacanze Romane reached top when I had to flee from the above mentioned apartment on Oct 10th, when roof of the apartment started leaking water after rainy night. Check out that apartment: http://booking.com/89e1b6a5fe697. Read recent reviews. They are all about the same experience. I cannot leave my review there, as owners marked my booking as canceled. Then Booking.com does not allow to leave review. And, additionally, apartment charges total reservation amount for cancelation. I have blocked my credit card just in case.
FB audience prefers short stories, so drama sequel will follow. In the meantime, please share this post for any future travelers to avoid these crooked owners of a slum they shamelessly call “Stylish studio”. Slummy studio, in fact.