Booking.com review: never give your credit card details to booking.com 235

Hi. my credit card was frauded. on 18 of august at 17:19. I contacted the bank they declared that the details of my credit card were hacked from 8th of august booking reservation. that hackers took card details from booking.com.
Please assist in returning my money.

I am very very dissapointed after my last booking on booking.com.

Are they really out to con people? I don’t think/hope so.

I have used booking.com a lot (also with other logins for my sons and daughters travels), this is the first time I am hit in my face.

2 days ago I came to rikkeshoeve and he showed me his booking paper where
1 person was stated instead of the 2 I had booked.
He said : check your email and indeed only in the email I saw you had send me a
1 person booking? while I never asked for 1 since I was planning all along,
Clicked all along that my daughter was coming along!

At 15:30 he promised me to ”open the booking again on booking.com, so that if he got a new booking, he’d refund me” (i’ll be honest in that, were his exact words)
Only to tell me the next morning when I asked wheter he had succeeded ”no, sorry, I close all bookings at 14:00, since I have to know what to expect”

Numerous messages and phonecalls to booking.com didn't bring a solution (I just need 70€uro back) for I actually can read and did book for 2

Just try to make the same booking :
Search for 2 adults
Choose the 2 man icon room
Choose 1 room
Etc etc
You'll see everything will be showing 2.
Than you have your booking nummer (so you do not read the email) and than... you're cheated bigtime

I booked a 2-bedroom condo on booking.com and canceled the reservation after the rental company took the full amount of 5 days on my credit card instead of the deposit of $500. $3100 on my credit card is definitely not $500. after cancelling the reservation 6 months before the actual travel date, well within the 30 day return guarantee, I am still disputing the charges. $3100 and 6 months of interest is what I got for booking with booking.com. you can be well assured that I will never use booking.com and I will continue to spread around the actual truth of this site and its falsely claimed "assurance" and their fraudulent choices of rental companies allowed to post on their site. booking.com should have a "fraud' detection of rental properties that steal money. brhospitality is the rental company who scammed me $3100! stay away

We use booking.com twice now, and both times we didn't get what we booked online. The last B & B, didn't even look like the room be booked online, they took us to a total diverent room, no clean towls, no soap, dstv didn't work, we a couple we couldn't even sleep on the bed as it was 2 single bed matttresses next to each other that wasn't even. So there were this hump between us. No staff member in sight to assist us.
Really not the money worth. We considering never to book with booking.com again and considering taking this matter further. Unfortanatly we didn't take pictures. We were so upset.

Never book with booking.com! They are the worst choice. I lost a few thousands dollars because of them.

Booking.com is definitely a scam. I reserved a hotel on a Monday, that online, perfectly high lighted in green, said, "free Cancellation until 11:59 the night before." 4 days before and the morning following the day I reserved it, I called booking.com and the hotel, to cancel it. They were both rude and refused to cancel, stating I had a no cancellation policy. On my first complaint, through my credit union, they created false, handwritten documents, stating no cancellation policy. Their site still shows the same cancellation policy that I trusted and it also states your card won't be charged until you are at property. They charged my card 2 days before I was to arrive. Our gvt. needs to put a stop to these scammers. I will continue to warn people not to use any of these sites; as they are all owned by the same company. Even Trivago sold out to them.

My fiance and I stayed in a b&b in Siracusa which we booked on booking.com. We paid by cash upon arrival at the property. A couple of weeks later, I checked my credit card statement and there was a charge for £100 from a DIFFERENT b&b - Camere Cavour, Ortigia - which we had simply VIEWED on booking.com before deciding to reserve the other place. I checked my email for any booking confirmation, wondering if I had clicked in error or something, but there was nothing regarding Camere Cavour, only the property we actually stayed at. After reading all the reports of fraud from Booking.com, I went directly to the bank and reported the theft, avoiding the run around from these scammers. I will never use booking.com again if they can store your card details and pass them on to properties you have no contract or connection to.

I was charged over €250 by booking.com saying it was spent on a hotel in Amsterdam even though I stayed in that hotel 18 months ago and paid for it. Is there a way I can get my money back?

Sent a total of 25 emails... took hours and several Trac-phone calls. Third e-mail to Booking com giving me the run around on their add being falsely advertised. See all below' I have removed my phone numer and address. Sat, Sep 29, 2018 09:11 PM
Hi Dustin, the below was sent Friday. I received an e-mail back from a Molly Saturday that read:
Embarcadero #138 Yaquina Bay View said:
Hi Warren,
I apologize for the confusion. I was looking at the listing and it does not mention anything about a jacuzzi. You do not have to worry about starting any laundry. That is for homes that have laundry facilities in the house.
Please let me know if you have any other questions.
Best,
Molly
That was in response to my complaint below:

Problems with room not as advertised. Said cottage... in room jacuzzi... washer and dryer in cottage. Agreement says to start laundry if you have time before you go. This is connected to other rooms. No Jacuzzi in room - shared by everyone a long ways from room. Laundry shared a long ways away. You were not supposed to charge my card and is was being charged before Labor Day. This room was falsely advertised. We paid for an in room Jacuzzi and washer and dryer. Talked with Gary Grant the manager of Embarcadero who will be contacting someone there on Monday. We will be checking out on Tuesday... so it's a little late. Vacasa is over this room and Gary said Bookings.com and Vacasa are responsible for advertising and any problems. Thanks,
Warren
Please keep reading all to the end!
---------- Original Message ----------
From: Embarcadero #138 Yaquina Bay View via Booking.com
To: warren@juno.com
Subject: Need to reach us during your stay?
Date: Fri, 28 Sep 2018 19:54:23 +0200
The accommodation provider takes full responsibility for the content of this message, sent via Booking.com
Hi Warren,
I'm the Local Manager for Vacasa LLC in Newport. It's my job to ensure you have a great stay while here! I have you checking in on Friday, September 28 at 4:00 PM to Embarcadero #138 Yaquina Bay View, Reservation #1356478.
If, for any reason, you need to make a change to your reservation or need assistance with directions to the home or similar, you can reach guest services at [protected]. The guest services team is available 24/7 to assist you.
My goal is for all of my guests to have a 5-star stay! I am available to assist you with any questions you have about the home. You can give me a call at [protected], so please let me know how I can help make your experience great.
I hope you have a great stay, and let me know if there's anything I can do to help!
Thanks,
Dustin
Molly basically blew me off, , , she saw a washer and dryer... I tried to attach a Booking.com update and it would not attach right, so I will forward it to you. Click on View Booking details box, , , read down to where it say it's a home - not a condo. tells about washer and dryer in home and a Hot Tub... in home. Also states that the credit card will be checked, but will be paid at check in. Was not kept either taken out right after we confirmed our reservation weeks ago. I have since found three different things that say it's a home, house or cottage. All say Hot tub or Jacuzzi in home, washer and dryer. We paid EXTRA for that, sorry for the misunderstanding does not GET IT! I did Space Planning for ODOT and was doing their Leasing, which included writing them up. You can get into legal problems very easily if the wording is even slightly in error. I have heard that you web pages need to be updated... they do... that does not help me now or do me in the least any good. Look for that Forward from me.
Sincerely,
Warren
Booking.com could see what was advertised and does have places like that at the Embarcadero, but #138 is not one of them. Each time I got a reply from a different employee who did nothing. Nothing said about my credit card being charged two weeks before we stayed there! Vacasa who handles the condo gave us $150 refund... not even the cost of one night there. Over priced as did not get what was promised in ad. We did not take extra clothes as we thought we could wash them in the House. Now a couple of adds have been updated, but that did not help me.

I confirm...do not use Booking.com...they falsely advertise FREE CANCELATION, on all 4 pages making my booking for the Novotel Airport Hotel with booking.com. On every page it said NO Risk...Free CXL. When I completed my booking I received a confirmation and on the confirmation email AFTER my booking it read No Cancelation. This is called, "Bate and Switch". 2 days later and 4 weeks before my reservation I tried to cxl my reservation and get a refund with no avail.
I presented my case with photos of each page saying FREE CANCELATION in green highlights. I even received an email directly from the Novotel which states they have a 48 hr cxl policy. So, it is Booking.com that is the lair to all of us. This website should be shut down it is fraudulent.

Booking.com shares your credit card information with the hotel. All it takes is one employee to use your credit card to purchase stuff online or to sell your credit card information .This happened to me recently and i nearly lost more than 1000 USD, luckily the credit card was blocked for fraudulent activity but i ended up loosing 150 usd approximately, and i doubt that anything will be done even if i filed a complaint. Avoid this website at all cost, you can end up loosing a lot more than the few bucks you save.

Booking.com shares your credit card information with the hotel this is the secret main problem every one like us facing with Booking.com .This happened to me recently and i nearly lost more than 158USD, because the hotel charged me for 3 rooms even i cancelled during the free cancellation period the full payment, after i called booking the hotel refunded me and stolen 158USD,
i called booking again and waiting for an action !

please don't use booking. com, I have had 3 credit cards hack by using them, their site is not secure and often times you can get a better deal by approaching the hotel and asking for a discount. There is a constant confusion with the price and they never tell you if the hotel accepts credit or cash until you book with them. I have travelled all over south and central America and have used them a lot but never again!

credit card hacked through booking.com website 2 weeks ago. No more booking.com - absolute travesty that they cannot get their [censored] sorted from a basic security perspective and reading all these (and more comments/news reports etc). It has been going on for so many years too. They're an online service -- can you believe it... and yet they are full of sh*. Anyone and everyone, avoid booking.com like the plague...

Booking.com need to get their act together about what is a Guest House and what is a Doss house. They should also show the correct picture for the said Guest House. When we booked the Richmond House Guest House in Cardiff we were expecting it to be of a good standard as we had booked through booking.com. It only showed 4 pictures on the advertisement, we saw what we thought was the accommodation. Boy what a shock when we reached the property. Have never been to such a dive in our lives. If this is what booking.com stoop to, then we will never book with them again. We have actual pictures of what the guest house looks like both inside and out including the scaffolding as viewed from our window and the state of the room and shared bathroom. Needles to say we did not stay at this place and decided to go the long journey home. We will be expecting our payment back if not we will be taking this to the small claims court.

Booked with booking.com for a guest house in Cardiff. Paid £67.50 for a room. On arrival could not get into property digital lock on front door, were not given the code. By the look of the place it did not look anything like the picture we had seen on the computer. By phone we did get the codes for front door and entry into the room. AND WHAT A ROOM FOR THE PRICE WE PAID. CRAP. A cat would have found it hard to live in. Décor looked as if it had been done with a knife & fork, nothing in the room but a tatty wardrobe, sort of double bed. Door handle came away in the hand. View from window had the proverbial scaffold poles sticking out across the window. Need to say that this is the worst guest.. ha ..ha sorry, doss house we have ever encountered. Made the long journey home instead of staying the night.
Have taken pictures of our experience and will be taking this to the small claims court for the money back. Booking.com need to get their facts right about what is a Guest House and what is a Backpacker Room. We did rely on booking.com for this stay and we feel we have been let down in some order.

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DON'T GIVE THEM A DIME! I had a problem with the hotel I stayed at & they issued me a 20% refund. They gave me a printed receipt for the refund & LUCKILY I looked closely at the details. It got refunded to a DIFFERENT CREDIT CARD than mine! I caught it & asked the hotel clerk. She did some research & found that Booking.com uses THEIR OWN CREDIT CARD to make your reservations! So in this case, my refund went to them. The hotel clerk advised me to call Booking.com directly to advise them that I received a refund & want my money! I called Booking.com & was actually told by the Booking.com em0loyee, that they DO NOT MONITOR anything for refunds & proactively return them to you! If you don't make the call, you won't receive your money. In my case, I made the call & was assured my refund would be sent to me, not surprisingly, it wasn't! Fortunately, I followed up to see if I received the credit! I called Booking.com again & was told they were waiting on a call back from the hotel confirming that they issued this refund. I advised that I have a printed receipt from the hotel showing that the money went back to a Booking.com credit card ending in3723 on 2/19, so you've had my money for 28 days now, so why do you need their permission to give it to me? It certainly wasn't meant for you to have! He tried repeatedly blaming the hotel, but they did their part by telling me that I needed to call Booking.com directly to ask for my refund! He then checked with their internal credit card department to confirm they received the refund. They had. Then he had to email the Finance department to ask them to issue my refund! WHAT A LOAD OF CRAP! I told him that I can't imagine how much money they've made off of people who didn't catch this & they got to keep the money! I WILL NEVER DO BUSINESS WITH THEM AGAIN, EVEN IF IT'S 1/4 THE PRICE OF ELSEWHERE!

I mistakenly booked a room for 2 people - it was supposed to be for just one person - at Landers Bay Resort in Fiji through Booking.com and even though there was obviously only one person staying in my room, Landers Bay sneakily took the extra money (1400 Fijian) from my credit card. I am currently pursuing the retrieval of this money through my bank. Beware of Booking.com and Landers Bay in Fiji - they knew I was just one person but pursued the 2 person fee.

A decade has passed and they still haven't addressed this problem. I cancelled my reservation that I made with booking.com directly with the hotel 6 months prior to my stay and booking.com proceeded to charge me for the stay anyways. I have now spent countless hours on the phone, sending emails, and providing the same documents repeatedly. My most recent encounter with booking.com's customer services initially began with them telling me the confirmation and pin I provided were incorrect despite numerous emails and calls using the same numbers without issue. Miraculously, they were finally able to locate my reservation when I threatened filing a lawsuit for fraudulent charges. They then tried to tell me the hotel was the one responsible for "lying" to me, even though I arrived at the hotel on the date on my cancelled reservation and did indeed confirm that my reservation had been cancelled and there was no reservation available for me. The hotel I ended up staying at charged me for the stay as did booking.com. So, I was not only charged for a stay that I did not utilize, I also incurred duplicate charges for the stay I did utilize. Awful. I would never recommend booking.com to anyone.