Booking.com review: never give your credit card details to booking.com 235

Hi, I booked a room for 6 nights via Booking in Low Cost Bed Point Be Hostel on 24 october 2015, 16:38 with a free cancelation. I had to cancel in just a few hours which I did more than a month prior to check-in date: on 25 october 2015, at 07:45. My booking number is [protected].
However on 24 october 2015 my card was debited with 65 euro - a 30% deposit. My account at booking.com shows I have cancelled the reservation: "We have sent an email confirming your cancellation your email. We are in the process of updating your information. This change will soon be visible everywhere."
I received a confirmation email that the reservation is cancelled with 0 cancelation fee.
I contacted booking.com with the question when my deposit will be refunded and they promised to get in touch. Meanwhile the hostel changed the fine print by adding that the 30% deposit is not refundable. But as this was made post factum and it was not written anywhere during my booking and in my confirmation email, they still are legally binded to refund my deposit. Could you kindly look into this and refund my money back. Waiting urgently for your response. Kind regards, Y. Ivanova

Just some friendly advice to all people booking through booking.com. never ever provide a legit credit card number. Use one that is expired or has no funds. Trust me I would know. I booked the lotus hotel and apartment a few days ago and I wanted to change my hotel. Without my knowledge booking.com tried to take out 4000 dirams for the Lotus hotel. Thank God I'm 100 steps ahead of the game. I simply did not provide them with a credit card that has sufficient funds. I will only do so if I'm 100% sure I will book into that specific hotel. Guys we are dealing with a bunch of money hungry theifs. Sometimes you need to outsmart them😂😂😂😂😂

This year, I lost more than $100 because my card data was stolen from one of the hotels that I booked through booking. Unfortunately, I don't know which hotel it was, because I had 4 hotels during my trip. Someone spent $200 from my card buying keys for PC games. Fortunately, I was able to cancel $100 transaction, but other smaller transactions were processed. And canceling the others didn't make sense because it would take to much time if to compare to the amount. Luckily, I just didn't have more money on this card (I moved them to the other account that is not linked with the card). Booking.com was useless with helping in this case. They just don't protect you!

P.S. The card couldn't be stolen because of something else apart booking's partner hotel because I never used it for anything else except booking!

I also used booking.com for a reservation on Nov.29/15 which was cancelled Nov.30/15 and I had a cancellation confirmation from booking.com. That did not matter AT ALL. On Dec.2 I was charged for the hotel anyway. Booking.com said it was the hotel's error and the hotel said they never received the cancellation from Booking.com. Whatever the problem...it should have been between the hotel and booking.com. After many phone calls and emails I had to send proof twice to Booking.com that I had been charged and when I called and asked for a Supervisor I was told they were not available. This has finally been resolved and I received a credit to my Visa on Jan. 15/16. This type of problem should be transparent to the customer and the customer should not have to wait 6 weeks to get a refund for what is an internal issue. I will NEVER use Booking.com again. Their customer service stinks.

Monday February 1st I used Booking.Com for reservation at a hotel in my state. I specifically requested Feb 5th through Feb 7th. I received a email from booking.Com this morning that my reservation was today Feb 3rd through Feb 5th. Luckily I was able to call the hotel themselves and was able to correct this sites wrong.
I have used Hotels.Com for years, but decided to give booking.Com a chance. Well chance was given and I will NEVER be returning to booking.com!
I tried calling booking.com customer service and low and behold can't get through! This site is horrible, and a scam! How can a company that states it helps people, actually give HORRIBLE customer service and feel it's ok to change reservations?!?!?!?!
Better Business Bureau will be receiving a phone call from me today, and I strongly suggest everyone else do the same.

I've been with booking.com for three years now. There were no problem at all until something went wrong and only then you reveal their true color. To anyone considering booking.com: If you feel lucky and don't think anything would ever go wrong, booking.com is just fine.

However, once anything goes wrong, you are most certainly skewed up. for instance, I booked a hotel in China recently with no cancellation policy for a lower price one week ahead of my travel. Confirmation received via email. Then there was an email from booking.com saying there were an error in the price and offered me a much higer price. At this stage, I didn't feel too bad, at least they sent me an email. Then I emailed them with my request immedietly and there was no response. I followed up with another email and three notes on their sites, there was no response, no acknowledgement, nothing. I started to worry, And then I sent another email to their customer service and they just did standard cancellation and still charged me the full price. I made a few complaints and there was no resonse at all.
Why you should stear clear with booking.com
1. Customer service is worse than non existance. There is no ticket tracking, no acknolwedgement of receiving communication, call center always on hold. They only exist to make you feel so bad that you would spend 2 hours posting a negative feedback.
2. Their staffs are very good at one thing: drive you crazy, literally. I have been through at least 11 staffs with direct communication for different matters, there was NOT single one of them cared any little bit. This is quite an achievement by booking.com management team.
3. With suprise, booking.com is NOT regulated so there was nobody to take further complaints for dispute, unfair and mistreatment.
3. Your card details are not secure at all. Only your communication to booking.com is secure, but this isn't where the risk is. Your credit card details appears on a piece of paper with hotel you booked. anyone there could misuse/sell your details. It's up to the hotel to decide how to use it (charge any amount or charge any amount at any moment, even weeks later). Claiming money back is not possible via booking.com. Prove me wrong. The best comments were only from those lucky ones with bookings never went wrong.
3. It's just a IT platform. The platform is quite good but that's it. pray for your booking never go wrong.
4. There is no best price guarrentee. Shop around, you are likely find cheaper quotes from other sites. booking.com does not include 15% service charge in their quote but many other sites do, and they still beat booking.com.
5. booking.com is not honest and they cheat whenever they can. Quotes on their app and their websites can be 30% different for the very same room at the very same time with the very same login (do a few experiment yourself, refresh as you like, the difference may flucuate but it's not the same price, your app is likely to quote a much higher price. it is reprodcible all the time, with many hotels at many locations).
Conclusion:
1. booking.com can be quite handy, just pray nothing goes wrong.
2. don't trust it with your card details.
3. do not expect booking.com to resolve any dispute, miscarge.
4. do not use their app. check their websites too.

I booked several times with Booking.com in the past and never have problem until last month. I booked a B&B in Barcelona for May 2016, they charged me 15% of total price as prepayment on my credit card. One week later, i found another better one, then i cancelled the previous reservation and got my free cancellation confirmation from Booking.com. But i dont get my refund yet until today( three weeks after i cancelled). I am sure that i had booked a reservation with free cancellation because i prefered to pay more than cheaper price with special condition. My reservation number is : [protected]. i already wrote message to Booking and e-mail to Hotel, never get reponse.
By the way, i still have several reservations with Booking.com for my vacation in May, now i hesistate i should change my mind or not.
Now i have no idea to whom i should to contact, who can give me some advice?
Thanks a lot! shan

Like everyone else, I've used booking.com for years as well - and everything has worked fine until now, when I actually have an issue. Yes, it is simply a booking engine with zero customer service - and zero care from their customer service representatives if and when you can actually get through to one after waiting on hold for ridiculous amounts of time. My issue relates to false advertising on their website: I booked a hotel based on the advertised proximity to the airport (7km). When it turned out that the hotel was actually more than 20km away, and that the hotel owner actually knew about the error on the site but passed it off as booking.com's error, neither party would compensate me for the mega taxi fares I ended up having to pay getting to and from the hotel. The hotel also had the cheek to deduct a "no show" payment from my card (after I left to stay at another hotel closer to the airport) and booking.com would not refund this either. I have reported the false advertising to the advertising standards authority and hope to get some redress via that, but am not holding my breath. Buyer beware if you choose to use this site!

After waiting for one month, i get my refund for prepayment, I paid $94 on Feb 12, but only get $82 for refund in April..It is very rediculous..waste of time and money...i really have to think my other hotel booking with them.

Do not use this company and never give them your credit card info. They are misleading and fraudulent! STAY AWAY!

READ ME! I selected a room on booking.com that was not supposed to be charged right away, but when we checked out. After checking with my bank they said that they tried to charge my account several times. Thats not all, I saw another room I wanted instead, so I selected that one then went back to the first reservation and cancelled it. Then I saw and even better room, booked it, went back and cancelled the previous one. Then I checked my email right after, they said they were charging me the full price of each booking. My bookings were for 3 nights in Manhattan, NY and were about $800 per booking. I didn't even have that much in my account thank goodness, so the charges were declined. Anyhow, I emailed and called both booking.com and the hotels to fix the issue and after numerous calls and emails I got 2 of the booking cancellations waived but the most expensive one they refused unless I re-booked the room. So I did. But wait it gets worse, somewhere between booking.com and the 3 hotels someone hacked my bank account, changed my pin number and drained every dollar out of my account. My bank said someone made a debit card and withdrew money from two different ATMS in NJ. I live in Las Vegas! This all happened in 48 hours of my bookings. DO NOT EVER BOOK WITH BOOKING.COM! THEY ARE GOING TO RIP YOU OFF!

I booked a hotel which could be cancelled . However, the cancel feature on the website did not work. I contacted booking.com customer services to ask them to cancel. They cancelled one night but not the other. As a result I was charged.
They offered 50% compensation, showing that they knew they were at fault. I will never use booking.com again after this as bookings are simply not safe if you cannot actually cancel them, even though the booking conditions allow you to.
Do not use booking.com.

I had serious issues with a hotel that I stayed at – I politely complained to the hotel owner shortly after checking in and the owner lost his temper and started swearing at me, repeatedly saying “f*** off get out I don’t want you here” and he said what I was saying was “bullsh***”. He also assaulted me and I called 999 and spoke to the police while the hotel owner was standing in the doorway being verbally abusive towards me and aggressive and intimidating. The owner of the hotel turfed me out onto the street. I have made a report to the police and am waiting to hear from them.
I have found the response from Booking.com to be absolutely appalling, I could hear the customer service team laughing while I was on the phone to them while all of this was going on and so far they have not taken the matter seriously. I repeatedly asked for my call to be escalated to management level saying I had been sworn at and assaulted and they refused to do so. They said it is my word against the hotels and that the hotel has good reviews. The hotel clearly also has lots of terrible reviews which the customer services team I spoke to are choosing to ignore.
I am shocked and appalled by the whole experience and I have been told that I will not be compensated for any of this. I have made a complaint to Booking.com and am waiting for their response. I will NEVER use Booking.com again.

How do you make a complaint to booking. Com?

Dont use Booking.com to book this place especially if you have to end up cancelling the reservation through them.
It seems to be a complete waste of time If they are your booking agent and they don't honour the cancellations but they will gladly take the 18% commission. I cancelled it through their system and it was received by the Glorydale Inn but I still got charged as a No show. I cancelled in good time.
The Glorydale Inn has in clear writing that there is a "FREE cancellation" (Check it there now) but its actually false as If you cancel then you will be conned out of your money. There is no Free Cancellation at the Glorydale Inn and its complete false advertising to suggest that. Just my experience and that's without staying in the place.

Everyone ignore the post about Frank Beckles. He's a scammer with a rather extensive history of lying. He's now getting outted in every thread he tries starting here about himself so he's obviously taken to posting his lies in completely unrelated threads with the hope of hiding them. The "article" he's posted above is a fabrication; it is a butchering of an article in favour of Frank Roberson, with whom Frank Beckles has a beef.

If you want a good laugh at Frank's expense, have a look at the following to see just how pathetic he is:
http://www.misfit-studios.com/downloads/Beckles.zip or http://www.youtube.com/trustrum

My apologies for largely being responsible for driving this guy into other people's unrelated threads.

That's like someone hijacking a plane that you are on and the travel agent or airline being responsible.

Dear Ms. Kelly and Dear Don Tarr,
I have contacted all authorities that i could. Unfortunatelly it didnt change anything.

Dear MkSttCh,

I again wish You dont have such an experiance in Your life like mine.
Both booking.com and hotel had many things to do in this case. It is not simple event as You described.

What the hotel could do:
1)If the hotel is 4 stars hotel so it means they must have prestige. In such a case they had to call the housekeeper invite her to the hotel immediatelly start to search.
2) Open the cameras and search the cameras immediatelly without time losing.
3) I talked with front desk. The manager was not there at the moment. The manager must be informed about the case. He or she would contact with me as soon as possible. They could also call the police. But i called the police.
4) What they say; they are not responsible for the things which are lost in the room. This means or this sentence gives a message that such kind of things could happen in our hotel so be careful.

So what is the difference of staying in 4 stars hotel and hostel? Why do You think so that i chose the expensive hotel ? I could stay in a hostel too. It would be cheaper.Is it my fault to trust the hotel? and thinking my belongings would be safe in my room? Because while i was travelling in London, i thought i could loose something while i m opening my travel bag all the time when i pay something enter a museum...etc. I rented this room for a time. So it is like my home. I can put everything or leave everything in the room. It is like my home till i leave the hotel. It is my choice.
5) If the hotel doesnt take this responsibility they have to accept they are not 4 stars hotel.So they have to pay back the money i had paid to them.
Do You know what: the second hotel i was plannning to stay if this event didnt happen paid the money back . Normally i had paid all the cost before i went there. As a rule it was nonrefundable hotel. But the manager was so sad for me and he decided to pay the money back to my credit card. Im very thankful to him. And it was not 4 stars hotel. It was 3 stars hotel also in UK. And it was not the fault of the second hotel. But eventhough they helped me. So the hotels have lots of things to do.

What the booking.com could do:
1) They make agreements with the hotels. So when they contact the hotel they could talk with them to help me and to take the responsibility of the event. But nobody take any responsibility.
So it is my fault that i had lost my belongings, cancelled my holiday, was punished by flying company because i cancelled my flight and had to pay for the second ticket to my country. Lost the money that i had worked for 8 months to save, lost my two bags, also the keys of my house. (Do You know when i had arrived to airport, somebody picked me from airport because i had no money to go home. I also lost my local currency . All was in the bag that was lost. And had to stay in a house of my friend. Because the keys of my house was in the bag i lost. I couldnt enter my house)

2) They could be more objective. They didnt publish my comment in their website. It was the comment what i lived in this hotel. So everybody has right to know that such an event could happen in this hotel. But they do customer guidance in bad way. If You read the comments of the hotels You cannot see bad comments or very little amount. %95 good comments, %5 bad comments. And these bad comments are very important comments that a customer can change his or decision to choose the hotel.

3) Im travelling oftenly because of my work.And booked lots of hotels via booking.com. The booking.com workers can check how many times i used their webside to make a reservation. I had lived 2 years ago another difficulty about a hotel. It was diffrent subject. Booking.com didint help. But eventhough i went on workşng with booking.com.

4) Or they had to take the responsibility to show the hotel in their website more than it is. I can give another details about the hotel but in such a case like mine, they would be only details and wouldnt be important.
But it is over. I will not do this fault anymore.

Thank You for Your comment.

I booked a hotel via booking.com. It was 4 stars hotel in London. My 1000 pounds, my two leather bags, my local currency all were lost in this hotel.
I had only 20 pounds in my pocket. Thanks God i had put my credit card in my travel handbag. So my credit card was not lost. All the others i was saving in my hotel room.
I had to cancel my holiday, had to buy another ticket to fly back to my country one week before . So i had to pay again for ticket.All my holiday in London was a trouble.

I had no idea how would i return to my country back, if i didnt have credit card with me. It is a big disaster.

When i told this to the workers of the hotel; they didnt do anything. They only said they were sorry. This hotel caused a big trouble but they didnt interest.

It is unsafe hotel. I told the story to booking.com . But the person from customer service team shut the phone to my face. I rewrote emails many times, but they wrote and showed me they were not willing to do anything for me.

I wrote my comment about the hotel, but Booking.com didnt publish it. They behaved as the lawyer of the hotel. They didnt want the other customers know the fact about the hotel. Because booking.com only accept the positive comments about the hotels.

The people choose the hotels according to this comment. So nobody will know even if this hotel is 4 stars hotel; there is no safety in this hotel. It is Rathbone hotel -London

Think twice about the hotel comments if You still want to book via booking.com which i cannot trust anymore. And i dont book via booking.com.

Evren

We stayed at New West Inn Amsterdam for 3 nights 29/4/16 - 2/5/16
our booking no: [protected] which we have been charged and it was paid for on the 2/5/16 ... Now on the same date 2/5/16 Hotel on Booking.com Amsterdam NLD has also charged us 75.00EUR for what i do not know.
Could you please look into this as we always use this service when we travel
Thank you Marilyn

Just got a call to say my credit card details have been used by somebody else. I only use the card when I am overseas or to book hotels with booking.com. I can see a post here saying that they use a secure server but what about the issue that the details are passed on to hotels? I can't say 100% that my details were obtained via booking.com but it does make me worry about doing this in future.

Used Booking.com and booked "New Harbour Service Apartments" in Shanghai, China. It was really bad experiences of staying in "New Harbour Service Apartments" - most of staffs were cold and helpless; the room was not clean; they didn't arrange the room/bed every day; even we asked them to replace the glasses/cups after 2 days, they still didn't do that. When we checked out, the hotel charged extra 15% on top of the room price! I asked the hotel staff to call Booking.com's service number and was told that phone number printed on the confirmation form was not valid. Talked to Booking.com after arriving home Booking.com took the hotel's side -- only when we checked out, did we learn that the hotel room price is subject to extra 15% service fee. I suggest people avoid Booking.com and "New Harbour Service Apartments".

www.ctrip.com is a better site to book hotels in China . Most hotels do not require deposits ahead of time. Price is usually cheaper than US sites.

Booking.com are scammers.
I have tried very hard to sort out my problem with them. I was charged for an upgrade that I never got. Booking.com emailed me and agreed that the upgrade was in fact not an upgrade.
So where is my refund?
Never ever book through these guys. Absolute scammers of the first degree. Disgusting company.

We booked a hotel in Quincy, IL using booking.com. The site reviews the "Budget Host" in Quincy as clean and comfortable with pictures of average hotel rooms. We obviously weren't expecting 5 stars, with a name like "Budget Host." However, the pictures advertised were ... not ... what we found. Budget Host is also known as "Lantern Inn" and it is in fact a major dump, located in a bad part of the city. When we walked into the lobby of the hotel, I knew it would not work. The lobby was filthy and smelled strongly of cigarette smoke and unwashed flesh. The pool advertised on the website was not filled, and looked like it hadn't been in decades (cracked and in obvious disrepair, as the entire premises appeared to be). I immediately asked the desk clerk to cancel my reservation. She shrugged in obvious resignation, having likely been met with the same level of horror that I expressed (I seriously think this hotel is only used by people in "the business" of turning things over within a few hours). But when she pulled up my reservation to cancel, told me I had to go through booking.com -- that she was willing to cancel it, but could not do so in their system, since they didn't take the reservation. I called booking.com -- was on hold for more than half an hour, then got a call center worker in India. She insisted that they could not cancel my reservation with no charge to me unless the hotel agreed. I told her, the receptionist DID agree to it, and that even if she did not, I booked through THEM, and based on THEIR review of the hotel. Long story short - booking.com kept the $69 cancellation fee, claiming all the while that the hotel refused to refund us. When I called the hotel, they told me that they had never even been contacted at all. They also told me this scam had been pulled before by booking.com. Finally -- we were given "best price" guarantee of $69/night. The hotel had a sign hanging by their "VACANCY" light that advertised $54 per night. Booking.com is an elaborate scam. They charge MORE than hotels do, and keep that, plus whatever referral fees they collect from hotels, PLUS the cancellation charges on hotels that THEY advertise as appropriate that are ... very much ... not.

This is typical of booking.com
They are the biggest scammers.
My Advice to anyone is don't use them. Book direct with the hotel.
Booking.com are scammers.
No refund after they agreed I didn't get an upgrade after paying US$265.
Digesting company

HI... We are from Sri Lanka, working for Airport and Aviation Services Sri Lanka limited. 4 of our officers including me were planning to go to Brazil for a official meeting. On 20th April 2016 four of us booked 4 rooms at El Misti Hostel Leme, Rio De Janerio using our credit cards via booking.com. but due to unforeseen reasons all my colleges were not able get air tickets and only I managed to visit Brazil. All four of us cancel the booking at El Misti Hostel Leme and I re booked Ibbis RioDe Janerio Barra De Taijuca Hotel from 16th to 19th May 2016 using the booking.com site again.
After I checked into the hotel On 17th may I paid my hotel bill in cash without using my credit card.
but on 11th June we observed our credit cards which used for the hotel booking has been hacked and money is been debited continuously from all four credit cards and suddenly a huge amount of money has been debited from all four cards. I never used the card in Brazil and we observed all these debited money has gone to accounts in Brazil. We are sorry to inform you that the booking.com site is been hacked by a third party . So we cant trust this site any more with this experience and we are going to inform all our friends and relatives not to use your site any more.

I booked with them and was charged $13pp, per day for a breakfast that the hotel provides for free.

Booking.com
hasn't the possibility to cancel/ refund a reservation/payment .
When people made a reservation to an hotel we must pay on spot. And we have no possibility to receive the pay back or simply the contacts to cancel the reservation and have the refund.

Not ethical at all!

I had same experience, I had been using booking.com for years and booked the hotels through it for US trip during July 2016 for almost 20 days as well. In May I ever booked the hotel of "SpringHill Suites by Marriott Las Vegas North Speedway" with check in on 19 Jul and check out 21 Jul, due to location concern i cancelled the reservation on 25 Jun 2016. However, it's quite interesting that the hotel of SpingHill charged the full fee usd300.16 on 20 Jul 2016. When i returned from US and called to booking customer service team, almost 10 days past, there still have not any conclusion. I will not use booking.com for the reservation in future as well.

Yeah, it is bad. I want utilize them or Priceline again. I have a company and we book rooms for our team members when they are working out of town. Our team showed up at the hotel in Dallas and were turned away. Even though their ID matched they did not have the credit card with them. So the hotel turned them away and then we were charged for the rooms anyway because we did not cancel soon enough. What a laugh, they can charge the card for the rooms for not canceling in time, but they cant charge the card so the guys can get some sleep before they go back to the job the next day. Their customer service rep. was not concerned. I have owned my business for 20 years and would never think of turning away a customer and then charging them for the service that I denied them. What a racket!

In August 2016 I've booked a room with Booking.com for one night in Barcelona. I gave the hotel my credit card no without my CVM. Arrived there, this is not a hotel, is a room in an apartment in a block of flats. The room is small, two persons hardly fit inside, the bathroom is glued to the bed, the walls are thin and the noise from the other 5 (I think there were 5 or 7) rooms of the apartment can be heard easily. The room is far far away from what they showed on their Booking page. I said to the housekeeper I cannot sleep in such condition and that I cancel my booking due to the non adequate accommodation conditions. I cancel the booking online. Booking.com sends me a message on my Android app saying the cancellation was done free of charge. I check my account and notice the hotel took 155 E from my account for this improper room where I did not sleep. I contact Booking and they blame the hotel. But the hotel did not have my card details. Only booking had them and my data are not registered and not available automatically. So, aside the fact Booking gave my card details to this ''apartment company'' without my agreement, they promote this hotel which is totally lying about what they offer and Booking is telling me they take no responsibility for the hotels advertising on their site.
Booking sustains the fraudulent policy of this ''hotel''.
Booking.com is aware of all this and does nothing. They told me they are only an interface of the hotel and they do not respond for what the hotel is advertising on their site. BUT THEY CHARGE THE COMMISSIONS SO THAT THEY ARE SERVICES PROVIDERS AND THEY SHOULD ANSWER FOR THEIR DEEDS. Booking.com is an accomplice to this fraud.

I just booked with booking.com. On their page it gave you a choice if you didnt want to prepay. I chose to wait since it was four months away. When i got my confirmation, it said the hotel can charge you 100% of charge anytime after confirmation. So i check my bank they immediately took the money out. They pissed me off so i cancelled. Then to make it worse, it says it can take up to 20 days to get the money back. I usually go straight to hotel to book but because of their policy of paying later, i made the reservation. Stay away from booking.com

I used booking.com to book hotel bella vista Langkawi, Malaysia in August 2016. Hotel staffs can easily charge to your credit card without even swiping as booking.com already passed information. I was wondering how it's happening. And the receptionist was so casual in handling the credit card details. Day before yesterday I got an SMS from my bank that Rs.3362.92 was spent on ur HDFCBank CREDIT Card ending 6039 on 2017-01-17:14:50:48 at BELLA VISTA LANGKAWI. Card is with me and I've not done any booking in the hotel on the said date. I already sent a mail regarding this to hotel and booking.com but they've not yet replied. All I want to say is that it's not safe to give the credit card details to booking.com

Booking.com is a staggering rip off. They trick you with what appears to be the rate for the dates you select. When you 'confirm rate" they don't list the rate you are paying on the page, they slip it on a pop up menu that in the previous page is used push other travel related purchases like car rentals. To see clearly, you have to "x" it out of the way. When you reflexively do the same thing on the confirm page, you've clicked away the small print real price they are charging you. When you confirm payment, it jumps you to a screen that give you the full real price. When you call customer service as I did immediately, they refund your money minus their $14.99 fee, after saying "prices change all the time" even when their own site has the dates and the rates clearly displayed. This must go on all the time and be a nice revenue source for booking.com. This site is clearly designed to trick people, not help them get good prices for hotel room. Just look at these photos. I was able to "backtrack" (too late to save the fee) to see the sidebar with the price. This site is a serious rip off. Avoid booking.com like the plague.

Shame on you Booking.Com. We had booked a trip to Ireland and used you to book our hotels. We were supposed to fly on Thursday but on Sunday we learnt my travel partners Mum had got Cancer. We called the hotels in Ireland and told them of our very upsetting news and asked if we could postpone our booking. The reply from the hotels was Yes but just clear it with Booking.Com as they are who we booked through. The hotel was very sympathetic. So we called Booking.Com and guess what people of Britain...THEY SAID NO ! but as a "sweetener" said if we could go through the process of getting the medical documents they MIGHT consider but is not 100 % Guaranteed. Great compassion, very upset and disapointed

Booking.com has NOT gotten in touch with us regarding our booking # [protected] . We had exactly the same issue with a hotel that was booked at hotel Carla in Levanto, Italy - it was canceled Well in advance on the same day of booking, but the hotel still charged us over 600 euros! We even called both the he hotel and booking.com to be told our credit card info was given to the hotel and the hotel can charge it if they feel so fit to do so. His is unacceptable to just hand over the credit card info with no responsibility. We asked for a full refund but the hotel proceed to still charge us and Booking.com has done NOTHING to help and said it's out of their power - absurd!

Reservation [protected]
I made a reservation for 2 adults and 4 children through the BOOKING.COM's booking system on 20/04/2017. Total to pay: 1050, 00 Euro for 7 nights.
The same booking mistakenly reported 2 adults and 2 children and I contacted the rent taker to confirm that the children were 4 and not 2. Following a written reply through Mr BOOKING.COM by the rent taker "Ok, there are no problems, " I called to the aforementioned to confirm the willingness to welcome the 4 children. He confirmed the availability without any hint of any extra charge.
On 15/07/2017, the nightmare starts: the house, which from the description appears to be a self contained property, is actually located within a small area which includes a small building and two cottages inside the garden. The pool is in the garden but it does not appear to be fenced and no specific regulation was ever given to us (as described in the notice the swimming pool is for exclusive use).
The house was very dirty, unprepared beds, damp towels in the chest of drawers, cleaning supplies (scope, buckets and rags) scattered between home and garden. A large amount of dust and cobwebs at the windows. Vases in the garden stuffed with cigarette butts.
The wi-fi was not working, the washer did not work (flooding the floor at first commissioning), the kids’ bunk beds had no protection and the house was infested with mosquitoes. (42 bites the following day on my 7 year-old child)
Despite comments made by the person in charge, no action has been taken to at least comply with the description of the ad on BOOKING.COM.
The first evening, without notice, the rent taker appeared personally at the veranda of the house and sat in the table in front of the entrance with the following additional and absolutely unexpected costs:
• 15 euro / day per child for a total of 210 euros per week
• 80 euro transfer from Palermo which is mentioned on the ad to be free.
Upon request for explanations for the additional child charge the rent taker repeated that the reservation was made for 2 children and not 4, not reminding of the clarification call and the message sent via the BOOKING.COM site some time before.
The following morning, the rent taker appears again within the property without notice and is once again reported by the guests:
• wifi not active
• poor cleaning of the property
• Infested mosquito home (we asked for fans to hunt mosquitoes, without success)
• No operation of the washing machine (which does not centrifuge, flooding the bathroom when in operation, this request is not taken into account by the person)
The house taker, after long negotiations agrees to bill one child only instead of two (105 instead of 210 euros per week), for the rest of the requests there is no will to improve the situation.
The third day, a gentleman entered the property while guests are in the pool and presents himself, only after explicit request, as the owner of the home. He complained of the noise caused by the children in the water and informing us that from 14.30 to 17.30 the children must observe the silence because he and the other guests who should occupy cottages in the garden the following day cannot rest and might complain. The pool is announced to be an "Exclusive swimming pool". We were replied that what is written does not count, only his word should be taken into account. The so called landlord also forbid us to receive any friends in his property (although he rent taker saw that our friends were accompanied with children…). He said the area was monitored by cameras in case we tried to cheat. He concluded saying that if we were not happy we could move out and he would generously reimburse all the non-used nights.
Bearing in mind that the accommodation does not reflect the features described on the BOOKING.COM site and we are no longer safe since at least three times the rent taker and the so called landlord have entered the property without notice and without any minimum respect for privacy (we should remember that we were two women with 4 girls); Considering also that the rent taker gave his word that he would refund the nights not taken advantage of, we decided to leave the house as soon as possible to find with the girls accommodation for the night.
The situation has created great stress and tension for both us and the girls.
We left belongings and food and when we wanted to get back to collect them the so called landlord replied these were of poor value and we should stop bothering them for that.
Following the bad experience and before issuing an absolutely negative review, we would like BOOKING.COM to take an active part in resolving the conflict, claiming first that the description of the property does not absolutely reflect the reality of the conflict.
We therefore ask the owner of the property for an immediate refund of the 5 nights not used for an amount of € 855 (€1197 for 7 nights in total: €1050 initially paid+€105 extra fee for one child paid onsite+€42 tourism tax).
Contact numbers owners
Vito Di Girolamo [protected]
Renzo Di Girolamo [protected]

I confirm booking.com give full details of credit card (numbers/expiration date/cvv!), I booked in a resort in vn in mũI nè, once arrived there, I saw on a paper during the check-in that the hotel printed out my credit card information from booking.com (there was the logo of booking.com on the top). this is a big security problem. I advice everyone not to use booking.com for this basic security failure.