Burger King
Reviews and Complaints

We've gone to Burger King and have not been able to order a Chi king.. Hubby was told they don't get enough and run out at 4:30. People want it after 4:00 too... FIX THIS PROBLEM!

I live in Louisville KY my address and zip code.6440 Outer Loop 40228. I have a BK right next door. I go quite a bit at least 3xa week. They never have ice cream or Milkshake. They keep saying their machine broke down. I can believe they are too lazy to make them. It is summer and their machine can't be down all yr. Everyone where I live love ice cream and they are always walking there to find out they don't have any! Come on. We want our ice cream and milkshakes. Please either put a new machine in or find out why they never have any. Thanks

Date:7/5/21
Time:7:08 pm
Store #:56
Host Name: Aaliyah
Reprint#1: 40012
Authorization #:184940

Pulled up to drive thru about 6:45. I waited for several minutes, and said Hello. The lady said, be with you shortly. I waited several more minutes and said Hello again. Another car pulled up to the next drive thru, and the same voice said, welcome to BK may I take your order. After the order was placed she said, go ahead with your order. I said ma'am I've been sitting here for over 5 minutes to place my order, and you skipped over me. She said ma'am we are short there is only one person working the drive thru. I placed my order and requested to speak to a manager at the window. She never responded and preceded to take the next person's order in the other drive thru. A male finally responded and I advised what had happened and that it was not good customer service.. He agreed, apologized and asked me to pull forward. When I got to the window she what is the name on your order? I said you never asked me for my name. She preceded to call back my order, which was wrong. I said I ordered two frozen drinks. She said your total is 2.14 . I handed her my card and when she gave me the receipt it was for the wrong order she just clarified with me. I said ma'am this is the wrong receipt. She said "well if it's wrong, then it's just wrong" and walked off. She returned with the drinks, and I asked her what she rung me up for? She mumbled "the s*** you ordered" I said excuse me...I was angry at this point. She then handed me the correct receipt and walk off.
I have been coming to Bk for many years, and have never been treated so badly as a customer. I was hoping the manager at some point would have stepped in to ensure the customer left satisfied with the service. When I got home to do the online survey, I found that there was no survey code at the bottom.

It was all good until we were about to leave. The woman gave us our food and instead of telling us "Bye, come again." She said "yes" in a rude manner when I asked "Is that it?" And don't get me started on the food. The fries, the chicken, ect. was horrible.

I just went through the drive Thur at your Opelousas, la location and, as usual, they got my order wrong. I ordered a double cheeseburger with only mayonnaise and a small fry. I do not know what I was charged for but I received a double whopper only mayonnaise and a small fry. I just can't understand how they can keep getting orders wrong. This is almost every time I go through the drive thru. I have given them the benefit of the doubt, but, this is now strike 3. I will no longer patronize any Burger King. Not only was the order wrong, but there was so much mayonnaise on the burger I had to scrap some off with a napkin. And don't get me started on the fries being half empty. This is ridiculous. $8.58 down the drain. I know that I am just one customer but every customer should be treated like we are the only customer. My email is [protected]@gmail.com.

Does the milkshake machine only work in the winter? Burger King and Mcdonalds must have the same mechanic/machine. Put the money back in your business so your customers won't have these type of complaints. Also, the burger king in Thomasville Ga looks really bad on the inside. Buckets all on the floor because of some leaks, ceiling tiles missing/stained. Inside should be closed but it's not

On today, I purchased lunch today at a Brentwood, Maryland location
https://www.yellowpages.com/brentwood-md/mip/burger-king-8696614

And got a sweet tea with a meal. It appears that you are still using plastic straws. I was amazed at the level of irresponsibility in a world where every small matter matters.

Can you tell me why this is?
We have children that question our affections when they perceive a social responsibility is neglected.

Elena

I like Burger King sandwiches especially the Whopper but No matter what Burger King franchise you visit, the buns are always stale dry and crumble fall apart. They need to freshen up their buns and then business would improve. If they sold their sandwiches with fresh bread and buns, people would line up around the corner for their food. As it stands now many fast food restaurants outsell them. No matter how good everything else on the sandwich is, if the buns are stale, no one wants to eat it.

For the past two weeks on the same day I have tried to visit both times computers are down! Just waves you through the drive thru!

I visited the Tewksbury location on 6/9. I went thru the drive thru window for my order. I was missing two fries from a whopper meal deal and the sprite that I ordered tasted like water. I was going to go back but it would have been a hassle for me. I frequent this location often.