Canadian Tire
Reviews and Complaints

Purchased 4 tires in April and received a Silver Plan Roadside Assistance Membership as part of a promotion. Associate behind the counter had no idea that it had to be activated. I only found out that it had to be activated once I tried to register it. Was told by Roadside Assistance that I had to bring it back to the store to have it activated. Apparently, it is a two step process. Store has to scan card, put in promotion code to activate the card. Once activated you can then go on-line or call Roadside assistance to complete the second part of the activation. Tried several times to get this done at the store. Had my original invoice, auto manager remembers the promotion etc...however, no one seemed to know what the promotion code was. After spending more time on the phone with Roadside assistance and in the store, I finally get the promotion code. Code was Tire4M18 just in case you think I'm making this stuff up. Go back to store to activate the card and they now tell me that it had to be registered before mid-may. I was not aware of this caveat as no-one told me that and it is not mentioned anywhere on the correspondence. Cashier, says she cannot help, Manager is useless and says there is nothing that she can do. So after several wasted hours, I am back at square one. So let me help Canadian Tire with there customer service. 1. When you run a promotions please ensure that customers are aware of deadlines to register etc...you can do this by educating and training you employees above a minimal incompetence. 2. Don't give customers the run around. I had to waste 6 hours of my time trying to resolve this issue, which in the end was a complete waist of time. When explaining this whole episode to the manager. I was told that there is nothing that she could do. Really? Are they taught this in management school? There is always something that a manager can do, such as offer a gift card or discount on my next purchase etc... or 3. Honour the promotion. One of the main reasons I purchased the tires was because it included the Silver Plan Roadside Assistance. Next time I will just go to Costco and take there Roadside Assistance plan at least I have confidence that they will at lease activate it.

Hello,
I am not one to usually complain, but it has been bad customer service over and over again with Canadian Tire.
In Decemeber I went to purchase 2 bikes for my daughters for Christmas. Totalling around $560.00. The Chilliwack location had none and had told me they had put 2 on hold at the Langley store. I went there the next day to pick them up, and they did not have them. They advised me they would get 2 from another store and have them ready for pick up the following week. I went back the following week to hear, they hadn't had time to build them. Rather then calling me to let me know, I drove out there, to come home emptied handed again. Go back the following week, to wait over an hour for them to find them in the store, as they were somehow misplaced.
In December also, I purchased new Christmas lights, put them up, 1 week later half the string went out. Had to take them down, exchange them, put the new ones up, for days later the same issue occurred. Now having to take them down yet again to exchange them.
Spring of this year, I purchased a new air mattress, a more expensive one, take my daughters camping, set up camp, air mattress is faulty and will not hold any air. We then spent the weekend sleeping on the ground.
11 days ago, I purchased a pool vaccum from Canadian tire. Tried it out, its faulty, go to return it today, and they refused to give my money back and offered an in store credit only. I believe this is unacceptable as it has not been 2 weeks, and it's a faulty item. At this point I do not want to continue my shopping at canadian tire with these mentioned experiences. However a refund was denied.
I am pretty disappointed with the continuous issues I have had with being a customer at Canadian Tire.

Thank you,

Jodi Mitischev

I arrived for my 2:30 appointment at 2:15 to have my car certified. I was told by the gentlemen at the desk that it would take 1-1.5 hours to complete.

I sat and waited, eventually watched while the mechanic parked my car in the parking lot (around 3:30) and re-entered the building.

I waited for another half hour as I figured it would take some time to complete the paperwork. Around 4 I was starting to get impatient so I approached the service desk, the gentlemen there explained that the safety was complete, but they were waiting on the paperwork.

Star swipe to 5pm and I am quite upset that I have still not heard anything. I go to the desk again and the gentlemen I spoke to the second time was surprised to see me and thought I had left. Nobody seemed to have any idea that I existed or that I was waiting.

They spent a good 5 minutes searching for some binder and the paperwork. Eventually it was found but had I not approached the desk a second time, I doubt any of the employees would have known I was even there and still waiting. I probably could have spent my entire evening and had a nice dinner in your waiting area, and nobody would have had a clue.

I do not appreciate wasting almost 3 hours of my day for a safety that should have taken half that. It is incredibly unprofessional that there isn't a better system in place to process this paperwork and that nobody seemed to know that a customer was waiting.

The gentlemen I had spoke to was apologetic for the situation however it is still incredibly frustrating as, had I known the service was going to be so slow and uncoordinated, I would have dropped the car off rather than sitting there wasting my time. Or just take my business elsewhere.

I am writing to complain about your policy of charging $20 for a battery core return automatically when a battery is purchased. What about new applications? Sure, I return my old batteries when they die, but I just bought an expensive marine deep cycle battery for an electric troller motor I also purchased. I was charged $20 for the return of my 'old' battery.
Now I have to hold onto the documentation and wait until one of my other batteries dies. (or the new one)

Please change this policy.

Thanks

There are cactus and succulents in your store that have fake plastic flowers glued onto them. This is definitely a case of false advertising. The glue used may poison the plants and kill them. The plastic will very likely be thrown in landfills adding to the growing garbage problem. Please quit bringing in these plants. I am posting this issue on Facebook because it is sooo ridiculous.

Having car certified for BC plates.
Said it needed wheel alignment, told him car runs smoothly . Did alignment anyway and now car shimmies .Only 5000 km and Manager Scott Clegg says I have to pay $130 again to fix what they miss adjusted. You are suppose to get print out to show results but tech said machine not working so would not give me one.
They also said I needed new power steering hoses ( $250 )but when I asked him to show me were the leak was he couldn't so took it off the list.

I don't usually expect great service from Canadian Tire. It's just not who they are. But the Prince George branch was just horrible.

I had purchased about $450 worth of stuff and when I got out to the car noticed on the receipt that one item was scanned twice by accident. I brought it back in with the receipt to the same cashier. She didn't know how to refund the money back to my credit card so she called a manager. The manager told her to void the whole transaction and re-scan everything and to charge my card again for all the other items. He told me I was going to see a credit to my card in 4 business days. I got kinda mad. They just charged my credit card almost $900 for a $30 mop bucket and hadn't given me any real proof that I would be getting my money back. So I returned every thing and told them I wouldn't be back. I still haven't had a credit show up on my account. Guess I will have to deal the my banks credit card fraud department.

I bought 2 Coleman barbecues 2 years ago. One for the cottage and one for home. I followed the instructions for seasoning the grills precisely including at the end of the season. The one at the cottage was stored indoors over the winter and the one at home always had a cover over it when not in use. The following spring ( last year) the grills of both barbecues were rusted. I contacted CT and to make long story short, I needed to purchase new grills at a discounted price. Fast forward this spring, same story all over again. This is an expensive habit considering that we need double grills on these Coleman units. Furthermore I can't cook cook at a low heat with the cover closed. Even with only one burner lit the temperature exceeds 350 degrees F.

i thought these were "Tested".

Tom Deutsch [protected]

On July 9, I purchased and Paid 4 Continental TrueContact Tour Tires online, it was in stock and I got email, it can be picking up after July 10, 12PM.
But This morning, July 11, I got another email says it just been cancelled, for still in stock.
I am on the way for picking up my tire and get it installed, my current tires are gone, now I am in a very bad situation.

Hi I've purchased this item and this is an absolute piece of garbage. This is weak and batteries are not holding for very long. I went to the Canadian Tire store were purchase was done, they won't take the item back because it's more than 7 days from purchase date and I'll tell you honestly, I was under the impression that you'd stand behind what you sold. This is an absolute false statement. I'll remember that, I'm purchasing for about 10k$ worth of merchandise per year. Now it's over...