Canadian Tire
Reviews and Complaints

Canadian tire located on mccowan and Shepard
August 27, 2017
9:10 am

I was lined up in return section. I heard the CSR Mr. Amit tell a customer to come and pay in return section as there was no cashier. When my turn came he asked me he would like to serve the customer behind me and if I had an issue and I said I do but where was the need to jump the line as it would have taken me couple of minutes to return an item. He spoiled my day and he did not ask the customer before me to give up his turn. I would like someone to let me know why this kind of behaviour is acceptable.

I saw a bill on my credit card last month for $112 from Canadian Tire Road Assistance. I called my credit card company also Canadian Tire. told them about the charge since I did not purchase the road assistance from Canadian Tire.I was transferred to Canadian Tire road assistance.I told agent why do I have a charge for CT road assistance.He said that I was telemarketed last year. So you guys decided to charge me something after a year.They refunded money but what If I did not realize it.

i purchase a brand new troy bilt ride lawnmower tractor plus a $25 assembly fee, which came to a total of $2, 465.00. After purchase and putting the tractor in my truck, you would think that the employees would turn the key to make sure that everything is running smoothly, they did not do that. They hurried put it on my truck and off we went. We got home 40 minutes later, gassed it up and nothing. It wouldnt start. We also had to do online to download the manual to troubleshoot because the manager, Kurt, said that it was soaked and destroyed. After trying to troubleshoot with no avail, we contacted Canadian tire and said they would send someone to pick it up. Monday evening, a gentleman came and had a look at the tractor before loading it on the truck. He told my husband and friend that the motor was making a grinding sound and that the motor would have to be taken apart. At that point, we felt very uneasy about the whole thing and our gut feeling told us to get our money back. I contacted Kurt, the manager, and he tried to get me to wait until the matter was fixed but at that time I was very upset and i simply wanted a full refund. He agreed and I hung up the phone, and as I was leaving, I received a call from the General Manager, Adam. Who told me that I was not getting my refund. I told him I was going to leave and if I didnt get my refund I was going o call the police, he told me that I was not going to get the refund until they found out what the problem was. Adam said he would call me tomorrow with the update. I will be waiting for his call so I can get my full refund, regardless of the issues with the tractor. If you could please call me and let me know when to pick up my full refund. Thank you

Lorraine Gilbert
Englehart, Ontario

Hi there,

- Saturday 08-05-17, I bought a bicycle from Canadian tire before closure. Bicycle was not tuned and the technician was not available.

- Sunday 08-06-17, Kids tried the bicycle Sunday and they couldn't use it coz it skips and they didn't like it. Monday morning we bought a Trek bicycle from other store.

- Tuesday 08-08-17, Inarrived at the store before closure to return the bicycle. Store manager refused to return the bicycle and insisted it's used. I clarified the kids only tried it and it is not used. She insist that she can fix it instead of return it coz it's used. As the debate going she said it's time to close the store plz leave as I'll not return the bicycle coz it's used.. Since the bicycle was not used I refused to leave the store and she said she will call the police. I said fine call the police. She called the police and she said that I have verbally abused her while her employees around said I didn't. Police came asked me politely to leave and go to other Canadian tire to return the bicycle and make a complain online as obviously they see the bicycle unused. I had 4 of my kids with me and they were really shocked seeing police coming coz I'm trying to use my right returning a bicycle that is not used unlike the manager is trying to say.

- Thursday 08-10-17, I left work early picked the bicycle and the kids went to Keanston store and requested to return it as police advised. Customer service rep inspected the bicycle asked for the reason for return and refund me my money.

I don't understand the drive behind the manager if Fermor to refuse the return and what's her gain behind this? I never assume that I'll be leaving Canadian tire with my 4 kids by Police. I'm not sure what it takes Canadian tires to use this way with a loyal customer and what's the gain out of this.

Rgds, Mohamed Nasser
[protected]

Car service done 9940 MacLeod Trail, SE, Calgary. New to city. Came from Grande Prairie, Alberta. Canadian Tire in Grande Prairie (Larry - mechanic) service both my vehicles for 15+ years. Today in Calgary tested a Canadian Tire near new home in Calgary. Wiring to my inverter not working - plugged a vaccuum - dumb. Inverter good. Perhaps fuse. But test this Canadian Tire because trying to find a place like Canadian Tire Service department in Grande Praire. Replace fuse all was need. Charged $154.54 to change fuse. And, did check on vehicle, which I didn't ask for found brake fluid needed flush. Maybe standard to check, or felt needed to justify the 1 hour plus to change fuse. Car went in 8:30am. Done at 9:00am. Not one hour. Maybe thought I was dumb so took advantage - was what I felt. Not good. And, not dumb. Quite mechanically inclined. Moreover, plaque in waiting area indicated 2017 Service Center Award.

I purchased a lean roller. It didn't fit together properly or work properly. I tried using it on a job site and it wouldn't work porperly. It was the only type you had. So I ran out bought another one because I tried using your at job sit and it just wouldn't work. So today I tried retiring the defective product you guys sold me and they said that since I tried using it they wouldn't give me a refund of my money. Really! This is your policy. You must be joking you sell me something that is defective and it costs me a bunch of time and money trying to get it to work on a remote site. It doesn't and I have to go and buy another. Now you want to give me a instore creadit or exchange for same crap you sold me before. Rellay you guys can't make it right and refund my money? Really? I'm very disappointed! I will never shop at canadian tire. I will tell all my friends about how you treat customers and I want nothing to do with you all if you can't make it right and do the right thing and refund my money for costing me time and money and selling me something defective. I will also cancel my creadit card I want nothing to do with a company that won't do the right thing when selling defective products.

Hello,

I am writing to try and reach someone about a recent experience I had at Canadian Tire and hope to receive some information and hope to get some information on how to best proceed.

This is a written statement of events that occurred at the Canadian Tire Canmore, Alberta location and request for reimbursement for costs incurred by the auto mechanic service we received there.

On July 6, 2017, we brought our Ford Econoline van into the Canadian Tire in Canmore as we had been experiencing engine problems for the past several weeks on the road. We brought our van into the shop and after a day it was returned to us with the mechanics at Canadian Tire having not been able to identify or solve the problem. This cost us $143.01. After leaving Canadian Tire two things happened. The first was that we immediately realized the signal lights no longer worked. We knew that they had worked before dropping the van off and immediately called Canadian Tire to ask about this. After several calls and attempts to speak to the manager with no response we went back into the store the next day and she assured us nothing they had done would have affected the signal lights. We told her we were worried about the safety of driving this vehicle as we had to leave Canmore that day and she told us to just use hand signals. She was unwilling to refund us or make time to look at the problem, and we were on a tight timeline and had to leave town so couldn't pursue it further at that time.

The second thing that happened was 45 minutes from Canmore our van once again began chugging and idling as it had before and the engine then completely stopped in the middle of the highway. We got towed to another mechanic (not Canadian Tire) and they identified the problem which cost us another $500 to diagnose and fix as well as the cost of a hotel room for our night in Calgary.

We also took the van in to get the signal lights fixed and the problem was found to be a dead short in the oxygen sensor (see attached invoice #15943 from Brandy Point Service Centre Ltd). As you can see on the attached invoice #[protected] from the Canmore Canadian Tire (J.A. & Patrice Pilon Inc), this area had been looked at and tampered with. Again, our signal lights had been working fine before leaving our van at Canadian Tire. This cost us $305.13 to fix a problem that had not existed previously.

We would like to request a reimbursement from Canadian Tire of the cost of the diagnostic ($143.01) as it diagnosed no problems and resulted in our van breaking down an hour later and having to go to another mechanic, as well as the cost of getting the lights fixed ($305.13) as this problem was caused by the mechanics at Canadian Tire.

I would be happy to provide more details on this and can be reached at [protected].

Thank you,

Kathleen Hare

Ron was very dicriminative towards us. We had toaster oven that needed to be returned and we misplaced our receipt. The girl at customer service told us that we wouldn't be able to rerun the oven unless we had a receipt. We understood but wanted to know if there we any exceptions. We asked to speak to the store manager. His name is Ron. As soon as he walked towards us he had his hands up... And on a very rude tone said no receipt no returns. He embarrssed my mom and I in front of the whole store... He kept implying to us that this toaster was brought from else where not was being returned here which was not the case. He said Canadian tire is at a "loss" because of people like you. His tone was very rude snd loud. I can't believe someone like him would not know what "customer service" means.

My husband, two year old, nine day old baby, -and I went into the Capilano Canadian Tire to purchase paint on August 8, 2017 at noon. We entered the store, and a staff member called me back to the counter. She stated that I could not bring a back pack into the store (there was a sign) and she would need to store it behind the counter. I informed her that this bag was a diaper bag for my children and had bottles, diapers, snacks, and other supplies for my children. It is also used as a purse and holds my debit card, license, and phone, so that I do not have to carry more bags. She stated that she was sorry, but her boss had asked her why she had not stopped me immediately upon entering the Canadian Tire. I gave her the back pack, but decided a minute later that my family and I should leave. It would not be a successful shopping trip if either of my children needed food, water, entertainment, a quick diaper change, or if the nine day old spit up. I understand that this policy is probably to deter shoplifting, but making paying customers shopping experiences negative ones, is not accomplishing this goal. Perhaps investing in more security or surveillance would be more productive. We live close to the Capilano Canadian Tire, and have been there many times before, but we will not return. I would hope for an apology and policy change at this store. Thank you.

My sister was at Canadian Tire Auto service at Hwy 17, Deep River for C package Rust Proofing only. They replaced my cabin filter and when my sister noticed in invoice. She said we did not ask to replace cabin filter as I have replaced a day ago which was purchased from Canadian Tire Pembroke, ON.

Technician did put back my cabin filter, but it was bursted as he pulled. Moreover technician had broke me box connector and lost two screws. When I went to complaint he refused to replace broken part.

Never ever go to any canadian Tire Auto Service.

On august 2 2017 i came in to return a defective plumbing tools . I i was quickly engaged by manager daniel at your strathroy ontario location stating that i can not return defective plumbing i had purchased 3 days earlier . I explained to him that the one sec plumber that has 28 uses only gave me 3 uses . he said he doubted that i asked if he was calling me a liar he shrugged his shoulders . I have spent thousands of dollars there and will only go back there if i have exhausted all other avenues he said he didn't care . This guy is a menace to your company .

I visited Canadian Tire Mount Pearl today to purchase some items. As I was checking out the girl on the checkout was very nice and helpful as well as the nursery workers who were of great help. Unfortunately, an extremely rude aggressive young woman that was standing for customer service came out to override the cashier which is fine. However she started raising her voice in very rude manner that some of items which were soil are not the sale price as it was written on the pile and as stated by the garden centre workers. After she was done talking and looking us up and down as if we were some thieves or the cashier is stupid or something she ran to what I assume a manager who seem to have told her that this is the sale/ clearance price. I am a frequent shopper at Canadian Tire and this is the first time that I have seen such rudness and disrespect. despite the fact I forgot to take her name she is easily regonizable having a pony tail and the only one at customer service at 12:46 pm which is the time stamped on the receipt. Though it might seems that is one person fault if the store is tolerating this kind of behaviour then there is no point shopping there. As a loyal customer for the past 27 years I thought I would bring this to the attention and hope that the store work on instructing employees not to be behaviourly or verbally abusive to customers. The products offered are offered in many other chains so if loyalty to a store is broken it might not have an immediate effect but as a head of Reseach who is managing files and people I am certain it will have a long term impact.

Good morning - I just had a terrible experience with the Service Department at the Trenton, ON location.

My vehicle had been brought in for a brake inspection. Knowing that a rotor and pads were due, I authorized them to conduct the inspection (and assessed a fee). I received a call shortly after stating that they recommended 2 rotors, 1 set of pads and a caliper - again, I authorized the work to be conducted. A few hours later, I arrive to pick up my vehicle and was extremely surprised to see a huge increase in the cost of additional services. I was not pleased.

To add to the frustration, there was a power outage in the store and they were unable to do any transactions to close out the file. The gentleman "Mike" behind the counter was not willing to comprise in releasing my vehicle to me: I offered to leave my licence and ID with him and return in the morning for payment (telling him that this is a small town and with my ID he would be able to have the authorities locate me promptly). I was told to go to a bank machine and retrieve cash: my response was "How? You have my vehicle". Amazed that he could not grasp that I had no ride home or to return next day to work as well. This is the second time this season that I have dealt with him at the counter in a non productive manner. At that point, I requested to speak with his supervisor/manager. This is where the tables turned to a positive experience.

"Darlene" arrived and heard the situation - within minutes, she had arranged authorization from CTire for payment and release of my vehicle. Extremely understanding and rational - perfect example of customer service!

To summarize, the mechanics performed a brake job as requested and "Darlene" was great with her customer service example for all to follow. As for the Service Department desk: they once again were not accommodating, rude, condescending and I would recommend that they receive more customer service skills training - however, I highly doubt that will take place.

I hope the staff read this review (probably will be dismissed anyways and fall on deaf ears).

I am writing in complaint of the manager of the Auto Service Centre, Kelly, at the Surrey Central location, of having poor customer service skills and an inability to perform his job duties in a responsible manner. I suggest you to fire him because he clearly does not care about his job or care about his customers. He has a poor attitude, is rude, looks down on customers and appears to be lack even the most basic auto service knowledge. As a manager and front line service person, he represents Canadian Tire in an extremely pathetic and terrifying manner. If this is how all Canadian Tire employees treat their customers, you will surely go bankrupt soon.

On June 11th I came into the Olds AB store to purchase a bike for father's day. I picked out a bike that was grey & blk and was on sale for $199.00. I had assistance getting the bike down & once at the cashier I was told it was not on sale & the price was actually $699.00...I went back to grab the sale tag from where the bike was to show staff...I asked for a manager...I explained the situation & he stated it was a mistake that staff forgot to pull the sale price...the only thing he offered was to give me the next sale price of this bike which ended up being more than the $199.00...I wont forget the once over look I got & his response out loud for his staff to hear..."I'm not giving u that bike!"...I told him I refused to shop any futher at any Camadian Tire stores...I then left to a competitors store & purchased a bike! This clearly is not the way to do business!

I would like to make a formal complaint. My 5 year old had to pee while shopping, and I was rudely told that the customer washroom was out of commission for the rest of the night. My 5 year old was on the brink of peeing his pants. There's currently only 1 customer washroom stall in the Midland ON store, and in situations like this; it's distressing for a parent, and the child. It would benefit this store greatly to have another customer stall, or at the very least an option for a small child to use a staff washroom. Thank you.

I tried to return Product #[protected], http://www.canadiantire.ca/en/pdp/utility-pump-1-2-hp-0623570p.html#srp today (23 July 2017) after about 6 hours use over 2 days (purchased 18 July 2017). The pump was operating but making an odd ringing sound from the get go. I finally shook it a bit and noticed a loose piece sound, seemingly freely moving inside the pump. I decided to return for a refund. I had (still have) all my receipts and returned the pump in the entire original package and state.

After waiting 30 minutes at the refund counter with over 15 customers waiting in line, even after several of us complained to supervisors and the manager (while 7 cashiers were open with zero wait time at each - with pictures as proof), the one assigned employee at the refund counter at the Saint-Jerome store refused to refund me, claiming it had been used! I complained that this was not proper business conduct and the employee called her manager. Neither could have cared less about respecting the consumer protection act. I was eventually forced to accept a exchange card!

I, and many other customers in line, were very poorly treated. This is poor customer service, resources management, and respect of market practices.
I expect an apology a right to shop for a better product, and corrective measures at the store.

I was coerced into replacing the failing product with an identical one and failing proper communications with CT, I plan to further inquire my rights at http://www.opc.gouv.qc.ca/consommateur/se-renseigner/liste-des-resultats-de-recherche/details/commercant/595292/#mises_en_demeure.

[protected]@hotmail.com

Store:
Canadian Tire, 700, boul. Monseigneur-Dubois St. Jerome, QC
J7Y 4Y9

I purchased hub caps. They told me to drive in and they would change them without having to lift the van. I asked 3 times, is it free? They said yes. I took my disabled daughter out of the van in her wheelchair and proceeded to park in the bay. Then they told me "no we need charge for lifting". I complained and said "why didnt you say this before I took my daughter out of the van"? I went back and returned the caps upset of course only to be antagonized by a customer service rep in italian. When I left he further antagonized by saying "by by beautiful" "Ciao Bella" and called me a derigotory name in italian. I went ballistic. When I asked his name, which was Fabio he denied everything and told me that his associates would back him up. This is when I totally flipped a lid. Yes, they should have checked my vehicle before giving the wrong info, but to be antagonized by a service rep was unacceptable and on top of that he did it his native tongue. This is insulting. He took advantage of the fact that I am woman. This is racist attack on women and minorities.

To whom it may concern,

I was in 1660 Carling Ave, Ottawa, ON K2A 1C5 Canadian Tire Auto Centre on the 19th of July.
I called and requested a Oil Change and A/C inspection.
I explained that I was from out of town and needed it done right away.
I was booked for an appointment the following morning at 9:30am
I subsequently, inquired the details of the service and it was explained to me that:

That during the inspection of the air conditioning that they would "charge" the air conditioning to see if there were any leaks, and I responded then, "if there are no leaks do they keep the charge in?" I was told yes, there would be no point in discharging the air conditioning.

I then agreed to bring my car in early as i needed to be at a meeting.
I brought in my car at 8:32am and was told that there was a shuttle to bring me to my meeting.
I asked on several occasions during my wait when the shuttle was arriving, I was told that they were to be arriving soon.

I was explained that there were 2 things that were going to to be done to the car. That there would be a ROAD READY PACKAGE (Oil Change) and the AIR CONDITIONING HEALTH CHECK.

There was an estimated cost of 112.00 that I agreed to.

I then made a comment that I would not approve of any work on my vehicle with out my consent. I was told "Oh no, we don't do that.". I repeated the comment not to be redundant, but to be assured that there would be no hidden fees or extra costs. I was assured by the counter person (John), that we don't do that.

I gave him my key and waited in the waiting room for the shuttle to arrive.

After almost 45 min, I asked the desk if they were coming and I was told they had arrived and left and missed me somehow. They told me that they would call them back and that it may have been an issue with his age. I did not understand this comment until I realized that the driver was an older gentleman.

Although I was late for my meeting i did not put forth a complaint.

Canadian Tire called me later in the morning and told me what they found in their inspection of my vehicle. The detailed several issues that were recommended, including the brakes needed adjustment and some air filters could be changed. They explained the costs of each of these repairs.

I then explained that I only wanted what i originally asked for. The two packages. They said thank you and that they would start the work immediately explained that it would be included told me that it would be ready by approximately 130pm, I inquired whether i could pick up the car later and they responded that they were open until 9pm.

I arrived after the meetings I had attended, and came to pick up my car. I was given a bill of approximately 360.00 dollars. I was quite surprised by extremely respectful in my response. I explained that I did not consent to this work.

The young lady looked confused and then told me she needed to talk to her manager. The manager kind of stared at me for a while waiting for me to respond, I immediately found that his body language was defensive and extremely adversarial. I explained my situation and I was visibly distraught. I was told "the person that called you explained the costs!", I explained that that is not true and that I never consented to the work, and he said "yes you did!"

I asked "were you on the phone?" and he said no, but I can ask the gentleman that was on the on the phone. I said, sure please do. He then went into a back office and came back after a few minutes and said that the person that I spoke to was not there but "He told you." I told him that is not true.

He then said "Ok, Fine here is what we will do, we will bring your car BACK into the shop and discharge your refrigerant and they we won't charge you and smirked. I then became Irate, but again at no point was disrespectful to any of the staff and never raised my voice. I then said that this was passive aggressive behavior and would like to speak to his supervisor/Store Manager and would really like to explain this inappropriate behavior towards me.

He said "Fine with me." he then proceeded to call the manager.

He came back to me and explained that the manager was not in the store. I said what is my recourse? He smiled at me and said "Nothing". I explained that i would be writing a letter and that this was unacceptable. He explained he could give me the managers phone number. I then told him that I had NO CHOICE but to pay the bill to get my vehicle back and I understood that i would have to go through other avenues in order to be reimbursed.

I then paid my bill and left as I was visibly upset and did not want to cause any undue harm to the company or to myself.

I proceeded to contact the store manager manager and explained the situation, he explained that he was dealing with some kind of IT issue and I asked if he was unable to speak to me for the record, he them agreed to hear my concern. He explained that there was a significant language barrier and that he was searching for words to explain his position.

I explained then that I would write this letter, after leaving I had noticed that all of the change in my center console was gone, although it was not alot (5-7dollars) it was still missing.

I am asking for my money to be reimbursed, that was improperly extorted.

I would also like a signed written apology from the Automotive Manager for his inappropriate behavior.

Hi there,

I purchased from store #030, Transaction ID#003017070548260000000010031, total $122.01 - 3 pails of airport+ driveway sealers (item#[protected]) on July 5th on sale at $35.99/pail. I went to seal my driveway on July 17th and when I opened the first pail it seemed to stir OK, we started the process and now needed the 2nd pail, when we opened the 2nd pail it took 1/2 hr to stir and was clumpy, we used the pail but the application did not look good, very bumpy texture, we opened the 3rd pail same thing. I went to buy a 4th pail at regular price $44.99/pail from the same store #030 to see if it would be OK, got home opened it same thing, the liquid was clumpy and stirring was not fun - back again I went to store#030 and returned 2 pails - transaction ID of return for what was on VISA is 0003017071765380720000010070, 1 at sale price and 1 at regular price I paid cash and for some reason don't have the receipts with me, not sure if the returns desk kept both.
My driveway was almost done and looked like crap. I thought let me try another store so I went to store #209 on July 18th and purchased 2 more pails at regular price $45.99/pail along with new paint roller and brushes as the others were damaged. When I opened both pails what a difference in stirring and texture, it was liquid.
I now had to redo the whole driveway and buy 2 extra pails and accessories at regular price, Transaction#0020917071831700000000010106, total $124.82 - I am disappointed that the quality of product was this bad and I had to make 4 trips back and forth to Canadian Tire. I spent numerous hours in the morning on July 18th trying to scrape off the clumps and smooth out my driveway from the damage of the sealer before I started with the repair. I would like some kind of compensation for the hassle and labor needed. Please let me know if there is anything else you need for me.
Thank you
[name removed]
[phone number removed]
[email removed]