Cell C
Reviews and Complaints

I keep getting transferred to the different divisions with no solution to my problem, I did an upgrade and received delivery 08/06/2018, the goods were damaged so I sent it back on the 11/06/18 (due to the weekend), go back and listen to the recording
the repairs dept contacted me to give me a quote which I'm not willing to pay for as I received a damaged device, i said no I'm not accepting a quote.
on the 11/07/2018 i contacted cell c to query my bill, i was then transferred to someone in customer service who tried to assist by going back and listening to the recordings of the previous conversations. she did advise me that someone from repairs will call be back . i did not get a call but instead received the damaged device back from your repairs department. on the 12/07/2018
this is unacceptable, i want to now cancel this contract with cell c and return the device .
contact: [protected]@gmail.com [protected]

Cell C's fiber/IT service creates two different accounts for one and the same service (i.e. Internet connection). Based on the duplication of accounts they charge twice for the same service. In addition, one statement shows a higher invoice amount than the actual invoice. The amounts are then charged to me via bank debit. Clearly there is no oversight as to how accounts are handled (or is there a more sinister reason?).
Any attempt to reach Cell C by phone (irrespective as to who is addressed: client service, accounts section etc.) no one answers any call. A complaint lodged on their website (the space given is far to little to explain the apparent mess-up) merely results in a patronizing email, suggesting how I should conduct my account transactions and a reference number, but no reference is made as to how they intend to solve their mess and when it would be done. Clearly, Cell C is not exactly into helping/assisting their customers which make me wonder if I should continue using their services. Thank you

On 9 July 2018, my husband and I went to Cell C in Paarl Mall to upgrade my current cell phone contract. The contract ends at the end of August. My phone was stolen 2 months ago and I was very excited at the prospect of being able to have a phone again.

The sales lady (Lumaree) did a credit check, as I believe is Cell C's procedure, and we entered discussion on which phone it would be. According to our credit check we obviously are able to have the newest and best phone and the most expensive contract on offer. We tried numerous times to explain that we are not interested in the expensive deal, but gave a figure of what we are willing to pay per month. We asked what phone we can have in that price range.

Lumaree would not except that we wanted a better deal. I explained to her that I am not interested in having the latest bling. We live within our means and do not want to spend excessive money on cell phone contracts. We have other more important commitments as we have 3 children, cars, house, etc. She refused to show us the phones and contracts in our price range. She told me to forget about our other commitments and get the expensive contract. We called over another gentleman who showed us the phones within our price range. I made a choice and asked Lumaree to bring the phone (they didn't have one on display, but had one in the safe) so I can have a look. The phone is question is a Samsung J7 Duo. She told us we are making a huge mistake as it is a poor phone and that it was thrown at the back of the safe, full of dust. She told us to go home and think again. At that point we have had enough of her and left the store.

Cell C's way of forcing a contract, that we made very clear we don't want, is despicable. Ordinary people get confused with all the contracts and phones on offer. No wonder people get themselves into dept they can't afford. We have been customers of Cell C for many years, but find them to be greedy and forceful. I will not renew my contract with Cell C.

Good day,
So on the 07/07/2018, i bought a 10 gig data from cellc website. To my dismay, instead of inserting my router cell number i inserted the Cellc Branch cell number Zewenwacht, Kuils river. After contacting customer service whom advised that we should speak to the branch themselves. The next day, Upon going to the branch, of which 2 consultants assisted, whom very jovial, confirmed that they do see the 10 gig reflecting. They advised that it can be refunded but require authorization from the "manager". When the manager came, she advised that it cannot be refunded or data cannot be transferred. The data was basically lost. This being very confusing after all chanels advised the refund can be done. The data was not loaded on a random cellc number but CELLC themselves but the data cannot be refunded.

Please assist as, once again, all consultants we are contacting aswell as cape regional office confirms the refund can be done, but the manager at the store is not cooperative.

[protected]@gmail.com

Good day,

I've been trying to request a paid up or settlement letter from cell c for over a month now. As the account has been listed under debt review, it was handed over to the company's legal department. Whenever I phone customer care, the refer me to the legal department and put me through to the extension, however the phone just rings and rings and no one picks it up. I've also tried phoning the legal department on multiple occasion in order to attempt to contact them directly to obtain the mentioned letter regrettably to no avail.

Please assist as I do not know what to do any longer.

I have been erroneously charged by Cell C, following its takeover of Greencom Fibre customers.

Kefuwe Lebakeng has not responded to any of my requests to look into the matter, or to connect me with someone who can, but has referred me to lawyers with a demand that i pay.

1. I was a fibre optic customer with Greencom, and earlier this year was told that Cell C would take over the account. I was told to continue payments each month to the Greencom account until i heard otherwise. I did this, and at a certain point was told to pay into the Cell C account instead. (I received diligent help from Kefuwe Lebakeng in guiding me how to pay Cell C, since the first instructions were not quite accurate.)
2. I am on your records as owing more than R3000, although I have paid diligently every single month. I repeat what I have said before in several letters to Kefuwe Lebakeng:
a) Greencom has confirmed that I paid up until the moment you took over the account (and I sent Kefuwe Lebakeng a copy of this letter);
b) I have paid my subscription for the months since you took over the account;
c) There is no reason at all for me to pay twice for the service.

I have heard good things about customer service at Cell C, but this does not tally with the experience I have had since I became - through your takeover of the Greencom contracts - one of your customers.

I would be most grateful if you can sort out this matter.
Dr Gavin Andersson
[protected]@seriti.org.za
[protected]

CELL C - For your self

That is the one thing they did right.

My phone got stolen about a month ago. With pure luck I traced my phone and i got it back with out my SIM naturally.

Sorry I am still so livid I can scream!

Anyway - I in total bought three new SIM cards. Not RICA'd as it is stated on the starter pack flyer. That alone to do, buy an un-RICA'D SIM is difficult in it's own.

SIM:

1. Phoned in (had signal on SIM) - could not Sim swop because the RICA serial number was already RICA'd

2. NO signal - thought is was faulty

3. NO signal - phoned in, to hear it is not suppose to show any signal.

Customer service:

Let's do security checks:

1. Never asked for my ID number
2. frequent calls - I read the numbers one by one from my phone log. Hallo, did you not hear me the first time I can see it, I got it back.

3. Last recharge amount - Can I quickly log into my banking. Wait my bank is lying to me

4. Any active bundles - I doubt it after a mont

OUTCOME: Sorry Miss you failed. We cant help you we are sending your info away. To whom? for what? will it get me my number back?

Answer: no it won't. I can't actually believe it as I am typing it. Like this really did not happen.

Can I speak to your supervisor?
I am transferred to the most static line, where she tells me she will phone me back. Has been about 45min still waiting.

OK no, let me phone head office - customer service very polite, can't help me.

So I ask the question - can anyone actually give me an answer to why I can't SIM swop without posing a question at me with now answer?

answer: Sorry Mam, you're in the technical department (in a very annoyed voice) I can't assist you. So can you transfer me to someone who can?

No Mam. LIke what?

I am disgusted!

I have never in my life been so frustrated and annoyed with the lack of care with anyone. I lost it. Completely. Condescending to say the least. The lack of care and customer support - please rename the service.

ja! Cell C - For your Self bra.

Email: [protected]@gmail.com
Cell C not swopped: [protected]
Tel: [protected]

My phone was stolen 2 weeks before month end of April and i called Cell C to inform them that my phone was stolen and to get advice on what i need to do in order to get another phone. Unfortunately my phone wasn't insured and i was left with about 6 months to finish paying off the phone, i then decided i was going to buy out the reminder of the contract and apply for another contract with Cell-C, due to the poor service i received i decided to move to a different service provider. End of April i bought out the contract, went to go deposit the money at the bank and i went back to the branch to provide the proof of payment and the lady that assisted me gave me a form that i had to fill out with the reason i am cancelling the contract, then she advised me that my last debit date, will be end of May. Here i am now end of June i was debited. I went to the branch last week Saturday and the lady said she couldn't find my client information and she advised me to call the billing department on Monday. Today is Tuesday yesterday i spent half the day trying to get through to the legal department cause all the agents said they couldn't assist me, i called customer care more than 20 times and every time i was transferred to the legal department where the phone just rings and rings for half an hour without being picked up. The last Indian guy i spoke to yesterday said he will investigate and get back to me before the end of the day but he didn't. i called again today get through to customer care no-one can assist me i am transferred to the legal department where the phones aren't answered. all i want to know is why i was debited when i was told my last debit month is end of May, and if i was wrongfully debited i want my money back. I am tired of being treated like a fool and being sent from pillar to post without assistance, THIS WHY I CANCELLED THE STUPID CONTRACT WITH CELL-C. I WANT AN EXPLANATION TODAY.

[protected] - Joe Cloete - this is a prepaid number on your net work. I have had about 8 subscriptions coming off every time I load airtime. Your agents have informed me it's other service providers that have taken the airtime that's using the cell c network, and the agent has cancelled the subscriptions. How is it that I have subscriptions coming off that I have not agreed to? whats more alarming is that you say its not you, but you are able to cancel it? it doesnt make sense.
I'm happy if it's cancelled, if at all, but I must get all my airtime that I have lost since this started around the 10th of June.
Please ensure that I am reimbursed with my lost airtime.
You can contact me on the number above, as urgently as possible.
If this is not resolved quickly, I will be forced to take it further, like hello peter or media.
Regards

Bought 20gb 365data that did not work on 12/05. I submitted a network problem was followed up by cell c with a SD number telling me the store has to refund me. Jonathan from Illanga Cell c, Nelspruit after a fight, signed off on 13/06 that a full refund will be given within two days. Its 28/06 and still no refund received. The store doesn't keep to their commitments.

I upgraded my contract, only because I am R6000 in credit with your company. Ireceived my new cell phone and 3 days later I received another one. Please advise if my contract was 2 for 1 or if this was a mistake on your part. I have been calling your call center since Friday 22 June, without success. A requested to be called back on the Glocell page is a futile exercise. Can someone please get back to me soonest. [protected]

Autopage, Nasua mobile and now glocell. Your service use to be amazing in my opinion I went to Glocell shops if I had any issues and had them resolved instantly now your shops are all closed and your people at customer care are opinionated and rude. And this is if your call actually gets thru . Two months ago my phone got barred because of two huge invoices pertaining to out of bundle data. I have tried to pay extra every month to get this amount all payed back but now my phone has been completely disconnected and no client can get hold of me I have absolutely no income now and when I got hold of customer care, the lady said the payment I made on Saturday did not reflect and even if it did she would not reconnect my line. your out of bundle data price borders on ridiculous if not insane and needs to be explained, how can a meg cost 15 cents in bundle and R2.50 out of bundle ? I cannot leave this here this is going to cost me who does not have a lot to suffer so I will have to get another sim card change my number on my web page and hopefully I didnt loose to much. I have tried for two days now to get you to help me but your staff laughed me out. I consider this as the end of my relationship with Glocell it seems you are going the same route as autopage and Nasua mobile.

I have recently been through hell and back with CellC this past year. The following email was sent to the CellC customer service email 3 times as well as to CellC on facebook on 15 June:

"Dear Cell C,

I would like to express my immense dissatisfaction with your customer service and your inability to do what you have promised.

I have since February attempted to complete my contact an business with you.

In February I concluded my business with you from my side by writing a letter of cancellation, enduring a telephonic phone call and paying my settlement fee (I have Proof Of Payment).
All of these details are attached in my email.
This payment and telephonic conversation happened on the 28th of February.

Subsequently I had a debit order through my FNB account since then for every single month.
You are effectively stealing my money.

I have since May emailed this customer service line 4 times in order to resolve this matter and I have received ABSOLUTELY NO response from CELL C.
I have had my debit orders reversed by my bank and still you continue to make transactions from my account. "

My initial Incident number was: [protected].

After my message on facebook I was finally contacted by a social media consultant. all the facts and pdf document of all emails were sent through to the man as well as the proof of payment and proof of receipt for the letter of cancellation and still I have been told that I am liable for the funds.

This is due to their IT department being unable to "find" the email sent. I have included screen captures of emails sent etc but omitted the names of the correspondents and consultant.

I have on Sunday 24 June received a message stating that I have been handed over to the XDS credit bureau. This company is doing enormous damage to my credit worthiness as well as my reputation and my time.

I have a full PDF transcript of all conversations from February with CellC as well as a full PDF transcript of my conversation with the social media consultant.

my name is nkanyiso i am a cellc customer and have two contracts currently one is for datas and one for phone, on data my contract signed for 200 debit but today debited R401 when i call call centre to escalate they told me they cant see anything yet they debited my money and that person who's name i forgot told me to check on *133*1# boom 3 unauthorised subscriptions, not at once i ran out off datas on my contracts it always top up to previous one, and i believe it a second month this thing happening how can i trust this company now ? i have lost 400 rand in two month whats to expect next month, i have lost trust with cellc i want my money back i have family to look after so you rich people must not benefit from the poor enough with this please, [protected]

My phone didn't want to charge anymore I then took it in to cell c promenade as it was still under warrenty, I received a call from the repaire centre saying my phone was water damage and I will have to pay R2600 for a new board I told her that it cant be and I'm not willing to pay that money .she told me that they were then going to send back the broken phone which they did I took it somewhere els and paid R300 to replace a charging block the guy also gave me a statement saying that there was nothing els wrong with my phone
I feel cell c tried to con me
what if I paid the money

kind regards
Logan Gillmore
[protected] /[protected]

Good day

My cell number is [protected]. You advertise the app, which I downloaded. This app has not worked since day one. I am unable to purchase a data bundle on this app. When I query this with your call centre, they say it is being sorted out. This is two months now.
I called your call centre at 8:05 and received a message that I must call during your office hours which starts at 8:00... Really?

I want to know when the app will work so that I can purchase bundles instantly a advertised by you.
Can you please ask your call centre to adhere to your office hours.

Regards

On the 29th December 2016 I went to a cell c store at Jubilee mall for an upgrade on my dad's contract. Took the Huawei P9 lite that was advertised for R189 on the booklet, then I told the consultant not to add anything extra because I am not interested at that point I just need a phone as my phone was stolen the previous week, He promised that there won't be anything added on the mobile contract. February 2017 when the first debit order went off it was R387.99 and not the R189.99 that I saw on the booklet. I checked the papers and the invoice papers said R189.99 and the other paper said R329. I went to the store and they told me the matter would be fixed and it wasn't, they kept on deducting R387.99 then in June 2017 my father became ill and I was give power of attorney over his finances. Went back to the cell c store with all documents including those stating that I have power of attorney but the consultants refused to assist me and said that he had to come to the store and tell them that he wants to transfer the contract to me. Ooh by the way this is someone who is bed ridden and can't even talk. They still continue deducting the same R387.99 despite numerous attempts to get them to sort this matter out. Tried the call centre and they also kept sending me from pillar to post. The phone according to their papers cost R5299 and cell c is supposed to deduct R328.99 for 24 months (incl. VAT) meaning that cell c is selling the phone for R7895.76 gaining and extra R2596. Then now they deducting R 387.99 for 24 months (incl. VAT) making that a total of R9311.76 meaning that they are gaining R4012.76. Due to this wrong deduction amount.
All I need to know is how do I solve this matter and cancel the bloody contract because i can't work with people who steal my father's money and see nothing wrong with that. It's been 15 months since I took this contract and have already paid R5819.85 again cell c have gained an extra R520.85 from scamming a person who is bed ridden and cannot fix this matter themselves.

+[protected] this is my cell nr. If you check your system you would see how long do I complain without sucesse. Now is my phone suspend again. Please can we sort this out I did not recieved a phone? I only pay for airtime. You suspend the phone because I still own money. But I can't see how do I own money if I pay every month my share. Can you please come back to me. Urgently because I need a phone.
Thank you

It is a problem to me right now. I had a contract with cell c in 2016 and it expires but cellc never updated my profile. I hate this as is appears on credit bureau while I am no longer even a cell c customer. My number is [protected] it was my cell c ported number I left them because of poor service. Their customer care line is useless no one ever responds to that nonsense. Please clear my name

on the 3rd of May I did an upgrade on my cell number: [protected].

Cell C assisted me urgently as I was bringing business to them. I upgraded to LTA Advance, after they advised me that there was a coverage on my area. I received the package with the cell ruoter, but unfortunately there was no coverage.

I called cell c and they advised me there is nothing they can do, I will have to return the router, and I did (ref: RW18700650) the following day. On the 18 May 2018 I spoke to cellC (Ref number: [protected] Themba Sithole at 14:16) and confirm that contract was cancelled and nothing is due to me as there was no coverage.

to my suprise, got the bill and I now owe cell ZAR512 for this, I called cellc and they told me that my number is still running and according to my knowledge this number is cancelled. I then disputed the amount, case number [protected] (was raised by Wandile) been calling cell c to get this resolved but it seems as they are not willing to.

I am not going to pay for the service that I didn't use. I am so annoyed with the service I am receiving from cell