Chevrolet
Reviews and Complaints

good morning...howz life? hope everyone's life is good, , , , because mine is soooooooooo bad and depressing
because i bought Chevrolet optra here in Egypt...
first of all, , , i got this car 2 years ago, , , its a great car, , powerfull, stable, , strong breaks...i liked everything about it...and just trusted the logo GM ...but the service center here in Egypt is destroying everything...
i own 3 cars ( aveo, and 2 optra), , and i think i'll sell them, and try another brand other than GM ... another brand that would respect the clients and know how to fix and make service to there cars...because GM services here in Egypt don't know how to fix, make service, or even respect the clients...
Advice to everyone, , , , please don't ever think about buying GM here in Egypt, , if you want to be treated well, get good service, and be safe, don't buy GM cars, because the service centers are professionals in collecting money and destroying your cars, and make your life bad...

if anyone interested in details, , , here's my E-mail : dr.[protected]@yahoo.com

i have copies of all the documents and all the money i paid, and all the time i waited( 40 days, just to make the 80, 000 km service! and still the cars is sooooooooo bad) just please contact me...
Dr. Radwan

I have owned a 2003 Chevy Silverado, and I have had all the same problems as others have had. I have a bad problem with gauges in my truck, I have a bad hub bearing which is making the ABS light come on, I have bad squeaking under my truck, I have a few steering problems also, my truck is getting up there in miles but after reading many complaints on the internet by people with all the same problems regardless of how many miles are on this vehicle, it is clear to me that all the problems I have will consist on all the vehicles that people have all around, these are all safety concerns and should be addressed before Chevy gets a bad name. I love the truck but these problems are all coming about just like others that had complaints.

I Sunil Hinduja, a customer of your company purchased ' Chevrolet Beat 'temporary vehicle no. MP07 TC00010007. on 24 april 2010 under invoice no. SUM/INV/10-11/028. delivered on 26 april 2010 from SUMEDHA VEHICLES PVT. LTD. GWALIOR. M.P is showing problem in the alignment of tyres from the purchase day. when registered with the local dealer he did not look into the matter then as he was not having the data for alignment... n asked to turn up later! again when reached the dealer he has changed the tyre set of the car, but still the vehicle is not running apt! i hereby want to say that i m not satisfied with the vehicle... and therefore request you to please look in2 d matter and repalce the vehicle . awaiting for a positive response! contact details: # [protected] .# [protected]
email id: [protected]@yahoo.co.in

Dear Sir,

First, I hope you take this complaint seriously.

I bought Chevrolet Cruze in January from ' Mansor Chevrolet'

(The Egyptian agent) Nasr City Branch - Egypt.

Since I bought it I heard loud noise in the engine whether the car is

moving or standing still (while the engine is on).

When I went to the agent, they inspected the car but they couldn't

figure out the reason for that noisy noise.

Afterthat, they told me that the Cruze version of Chevrolet has this

defect and that this noise cannot be overcomed.

Is there a solution for this problem? knowing that this noise is not a

bearable noise.

I hope you consider my complaint and send me your reply as soon as

possible please.

Best Regards,
Dr. Yousry Abdel Mohsen

I went to Tom Peden in 2007 and spoke with a salesman and told them I was preapproved for loan through my bank for a car. I told him I wanted a black Malibu LTZ and to call me when they got one in. More than a year later, I still had not received a call. One day as I was headed to His and Her Day Spa in the summer of 08, I saw a black Malibu LTZ parked at the front of the lot. I stopped, told them I wanted it, paid a deposit and finished the rest of my tasks for the day. Later that evening, I went back and bought the car. I bought a BRAND NEW 08 Chevy Malibu LTZ.

Right away, I noticed a noise coming from the rear of the vehicle. I took it to Tate-Porter and the service manager took it for a test drive. When he returned, he told me the door panel had a clip that was not clipped and he fixed it. We had noticed many times were we had to push the cover back on the rear side of the console because it would always come out. A few weeks later, my daughter was sitting in the back seat and put her drink in the rear drink holder. She grabbed the drink just before it took a plunge into the floor. I took the car back to Tate-Porter. Many times, they just pushed it back in. Eventually (almost two years later) they told me the clips were missing that holds the panel onto the console. They ordered the piece and put it in. I took the car to them many times because the foam insulation around the back glass kept coming loose and sticking up in the rear glass. They just shoved it back down in countless times and never replaced it - although it was obvious that the sticky tape was not working. At this time, the foam still sticks up in my back glass.

After a few months I felt water dripping on my legs when I was driving. The service manager at Tate-Porter told me it was condensation from the air conditioner and it was normal. Then in the winter, water began pouring in through my overhead lights. I took it back to Tate-Porter, & the service manager instructed me not to wash the vehicle because this is what caused the leak. They took a paper towel and swiped the lights, dash, and console. DONT WASH THE CAR - PROBLEM SOLVED. I have owned many vehicles and washed them all year round and never once had one leak because I washed it.

After many ignored complaints and failure to provide service for the water leaks, my car finally malfunctioned. I could push the gas pedal all the way to the floor and the car would not exceed 40 miles per hour. I called Todd at Tate-Porter and told them all the codes the car was displaying and was asked to bring the car in. I took it and dropped it off. Later, I get a call from Todd in the service department. He said my car's computer had been flooded with water and it had shorted out causing it to malfunction and was the cause of the problems. (DUH! I HAD KEPT TELLING HIM IT HAD A FLIPPIN WATER LEAK AND HE KEPT TELLING ME NOT TO WASH IT!) He said they were fixing the computer issue and he would have to make an appointment on Wednesday for the "water doctor" to look at my car because they do not handle those types of water leaks in the service department.

Again, I took my car and dropped it off. The "water doctor" informed me and Todd that the plastic end cap on the track of my sunroof was missing which was causing the water to drain inside the car, rather than draining down the drain tubes. I TOLD THEM IT WAS LEAKING INSIDE THE CAR! The water doctor said he installed the plastic end cap, replaced the soaked carpet padding and fixed the water leak. I got in my car to drive away when I noticed the kick plates on the sides of the floor pan where scratched all up. I told them they needed to replace them because it wasn't like that when I dropped it off. They had to order the parts, and again, I had to drop my car off to have them installed.

Sometime later I was driving and the water came out from under the steering wheel and leaked onto my legs while I was driving again. Again, I called Tate-Porter's service manager and I told him it was not air conditioner weather and asked him what the issue was and how can it be fixed. Their service manager (Todd) told me not to wash my car. This past Thursday, I was driving my car after work down I-77 to 7th street when water came pouring out from under my steering wheel onto my legs. I was finally pissed! I called Tate-Porter at 5:35 and asked for Todd, the service manager. The salesman informed me that the service department leaves at 5:00 on Fridays. So I asked him if I brought my car to the lot if he would just document that he saw and could verify that my car was raining on the inside on my legs. Evidently, my frustration was amusing to him. The salesman put me on speaker phone and three of them stood around the phone laughing as I complained about buying a $30, 000 car only to be told not to wash it. I told them I had not washed it and the car had been parked for the three weeks prior to that day. The salesmen told me not to bring it to them because they could not document anything and I needed to come in on Saturday and see Todd. I then called Chevy Customer Service (where I'm sure I received India) and my case was escalated to a higher representative who should be calling me back on Monday.

Saturday, I took my car to the service department and spoke with Todd about scheduling another appointment to fix my "water leak" as the salesmen instructed. Todd said he thought that the drain tube was disconnected. He said in the winter when water gets in there and freezes and thaws and refreezes and re-thaws, it eventually works the drain tube off and then the water leaks inside the car. On the way across the parking lot to get my VIN and to tag my vehicle, guess what he did? He seriously looked at me and asked, "Well, did you wash it?" I told him to "Look at it! IT'S FLIPPIN FILTHY! NO, I DIDN'T WASH IT." As amused as I'm sure he was when I left, I was furious! He had scheduled an appointment for the "water doctor" to diagnose my car and I was to bring it back for Wednesday.

When Chevy called me on Monday, the higher representative said they would check into the situation and contact the dealership and follow up with my case. She then called me back and told me that she would contact me after the appointment on Wednesday. On Wednesday, the water doctor called and told me the drain tube had come unplugged and caused the water to leak inside the car. The water doctor said they reattached the tube and replaced the padding in the car because it was wet again. Chevy Customer Service called me and said the service manager at Tate-Porter had assured him that the vehicle was fixed. When I went to pick the car up that night, the service department was closed. I got in the car to leave when I noticed my heater had been running at 90 degrees that day (obviously to dry the car) and a terrible mildew, musty smell. IT WAS MY FLIPPIN CAR! I asked the salesman (Bob Nelson) to smell the vehicle so he could tell them it stinks. He did and would not comment. I asked for the paperwork to note what had happened and that I was not satisfied with the vehicle.

The next morning, I called Chevy Customer Service again. They actually told me I had to work with Tate-Porter and the service department to get the issue resolved! hahahahahaha. Lots of things have happened since then and Mark Porter himself has called me to try to assist in making this right. He has instructed Todd to order me all new carpet and carpet padding for my car to make it smell good again. Mark also said if the leak isn't fixed, he will work with Chevy to obtain a more satisfying solution for me. Hopefully that means to take the piece of crap back!

I have told Chevy and Tate-Porter's service manager, Todd, that I have bought six vehicles from that lot, four of which were brand new. And if this is the best they can treat me, I would never buy another FLIPPIN Chevy as long as I live. . . After I told Chevy Customer Service if they brought me the keys to a brand new Corvette Z06 and said its mine and its free, I would set the flippin’ thing on fire and watch it burn while they stood in my driveway. I also told her I would just go buy a Toyota next time. She asked me if I would seriously by a Toyota with all of the problems they are having. I asked her what she meant. She said with the recalls because of the gas pedal sticking. I said, “So. I will get there a little faster and I will still be dry when I get there.” Hahahaha. Chevy closed my case and noted it "No way to obtain customer satisfaction". LOL! YA THINK!? They could if they would take the piece of crap back.

Anyway, I only posted this because I told Chevy Customer Service and Todd at Tate-Porter Chevrolet that until the day I die, I will tell everyone I meet or know how I was treated in this ordeal. I asked Todd if he realized what an idiot he looks like when I tell everyone he keeps telling me not to wash my car in order to solve my water leak issue. It seemed he didn't mind much. I told them I work at DuPont and I have my own business and my fiancée has his own business, as does my mother. And we will all tell everyone about this experience until they make it right! Oh, and by the way. . . If it isn't fixed and Chevy won't take it back, can you say: ATTORNEY, LEMON LAW, and PRODUCT LIABILITY? Until then, if you see a black Chevy Malibu with a driver in a rain suit while driving the car, or an umbrella up inside the car, that will be me. Wave and honk as you pass by. If I wanted to get wet when driving a vehicle, I would have just bought a crotch rocket street bike instead of a MALIBU!

Hello sir/madam

As Mr. K.Vamshi Krishna buyed a new tavera at Kun automobiles at Hyderabad on [protected].for my business purpose the vehicle is at Warangal. My person taken the vehicle to Nagarjuna auto for general service 5000km reading .they are not accepted my vehicle for service and service manager and general manager losing the words, why you people kept like that persons as your dealers. As per your conditions vehicle should do service any where in India. but here with in the Andhra Pradesh no one servicing in warranty period then what the situation after the warranty .how can we trust your company. We invested nearly 9 laks on the vehicle but facing lot of problems in short time your internal problems suffering the customers.
Dealer and staff of the service centre talked to my person and to me in rude language, irrespecteble.They will accept the vehicles who purchase from there show room and paid service only .if any other show room vehicles will be serviced by there management interest. It means why you people given the authorized center for Chevrolet .your company and your dealers playing with customers time and there vehicles, what is this sir this not fair doing to customers today 2-3-2010 I have faced this problem. I have talked to your south Zonal Manager Harish Babu .but I can’t get helpful response,
My vehicle is not given for service today.
Note: I need response from responsible person if not I will go for consumer court
Waiting for your response

K.vamshi Krishna
Tavera vehicle owner
Cell: [protected]

I have booked Chevrolet Beat on 08/01/2010 & paid advance of Rs.30, 000/- to your dealer in India

Talera Motors Pvt. Ltd., 1115, Ganeshkhind Road, Shivajinagar Pune. 411 007 Maharashtra. India
Tel. 020-[protected] Email: [protected]@taleraauto.com

Again on 12/01/2010, I paid the balance amount of Rs.4, 13, 616/- towards full & final payment.
I was promised the delivery of the vehicle on 16/01/2010 since I wanted to gift to my parents on their wedding anniversary on 16/01/2010

Again I was promised the delivery on 18/01/2010, but I have not received the same till this date. (20/01/2010)

I had booked this vehicle considering the brand name of General Motors all across the globe.

The delay in delivery has caused mental stress & disbelief in General Motors.

I hope you consider this situation seriously

Earlier, I had booked Maruti Estillo by paying an advance, which subsequently I cancelled when “Chevrolet Beat” was introduced in India.

I had complained this to Chevrolet Sales India - Gurgaon but they no action has been taken against the respective dealer

On Saturday August 8, 2009 my car broke down in Lansing Michigan which is about 40 miles from my home. I called AAA to have it towed. The tow guy said it would cost approximately $300.00 to have the car towed to Jackson so I asked home to tow it to a local dealer in town. We both agreed on BUD KOUTS Chevrolet. On Monday August 10, 2009 I called Bud Kouts to confirm that the Chevy Blazer was mine and I needed the car fixed. I explained that I had just got the car out of the shop on August 7, 2009 and it seemed to have the same problem as it had before. I told him they had just fixed the fuse block and repaired some wires.The repair manager said he would look into it and let me know. He then took some information about me over the phone and told me it would be $200.00 just to look at it. I told him I thought that was a bit high and he asked if I wanted him to look at it or not. I said yes and he said he would let me know what the issue was. On August 11, 2009 I called to see about my car and the repair manager said they had not gotten to it yet. I asked if he would call and let me know when it was fixed. On August 12, 2009 I called to see about the car. The manager said the repair guy was fixing it as we sopke. I asked what was the problem and how much was it, he said he couldn't say, but it would probably be around $350.00. I was shocked. I asked him how could he know that, he said the guy is working on the car now. The repair manager then said he would call me back. The repair manager called aback about two hours later and said the car was fixed. I asked him what had been wrong, he said the mechanic had to move some wires on the fuse block. I asked him how much the cost was and he said $349.30. I asked him why since they had not replaced a part, and he said because it took the mechanic four hours to fix the car. I said it took him four hours to move some wires. He snickered and said yes. I then asked to speak to the manager. He said he was the manager. He asked when I would pick up the car and I told him on Thursday. On Thursday I went to get the car and asked to speak to the owner or head supervisor. The staff said they were busy. I waited 15minutes and then asked again. They said the Supervisor was with a client. I paid for my car and left. I have since called back about 15 times. I spoke to the customer relations guy twice, he said he was looking into the matter. I have not heard from him in a week. It has been three weeks since this happened.
I need resolution on this issue: I need my money returned and a reasonable amount charged for the repair. I feel they took advantage of me becasue of my age, race, and gender. I want at least $200.00 back. Please help.

I purchased a 2008 Colorado LT Z71 crew cab in January of 2008 after my 2005 Colorado caught fire. I had the truck in the garage 2 weeks prior to the wheel catching on fire because the computer kept coming up abs fault. They reset the computer and sent me on my way. The axle was going out and the wheel walked and overheated the grease, catching it on fire. After fighting, I decided to purchase a new one. After one year, a leak developed in the front right side. Every time the truck is parked in my driveway and it rains hard, I get water running down the passenger side, creating a large puddle on the drivers side. The carpeting is almost always wet. My dealer is 65 miles away, so I just can't run down at lunch time. After I made it down to the service department, I was referred to their body shop. I went to Kuntz's bodyman and explained the problem. He wouldn't look at the truck. He told me I had to find out where it was leaking in and if I couldn't do anything about it then maybe he would look at it. This truck is still under warranty. I have purchased 2 brand new trucks from these people in the last 4 years and it will be the last time I purchase anything from them. I would like to lodge a complaint with GM but I cannot seem to get their website to come up. Does anybody know a contact at GM to lodge a complaint about a dealer's service?

[protected]@windstream.net

My 16 yr old son has a 1994 Chevy Silverado truck. We took it to Andy Klein Pontiac yesterday for a routine oil change, using a coupon for a free oil change in a coupon book sold by a local pre-school. When the tech came in to tell me the truck was finished, he also said the "rear drive shaft universal joints are broken and your drive train is about to fall out" and that the "serpentine belt is dry-rotted". He put both of these recommended repairs on the sheet we brought home, but when I said I'd have a family friend who is a mechanic check it out, he seemed nervous. The price quoted to repair these was over $400. Today, I took it to a friend who is a mechanic, and he said there is absolutely nothing wrong with either of those parts, and even showed them to me to prove it. He had my son crawl under the truck so he could show him what the u-joints do, and even took the s-belt off the truck and put it back on so I could see that it was in excellent shape. To top it all off, they DIDN'T tell us that the coolant was completely empty (I thought they were supposed to check the fluids when they did an oil change). Luckily, my friend put some coolant in it for us, and everything is fine.

I know that with GM filing for bankruptcy, they are desperate for money, but at the expense of straight out lying to their customers?

I had taken my 2005 Chevrolet Malibu for service, under warranty, to the above company business name. The car was running the battery down. It was taken into them 2 maybe 3 times for that problem. I got some lame excuse that the cars are designed to be driven and since I was not driving it 50 miles a week the battery would run low. I was liad up with a disabiity so I could not driver it that often. Well 5-6 months after my warranty expired the battery ran completely down, which it has done several time before. Well I take it to my mechanic and he finds 2 problems and fixes them both. BOth of these problems were picked up with a computer diagnostic, but the dealer could not find a problem? I contacted Chevrolet and advised them of the above information, and they asked what I felt was a fair handling of this problem. I wanted my mechanic's repiar bill reimbursed since the dealer could not fix the problem. They denied me the claim so I ate the cost.

service dept are very rude. Will hang up on you and will basicly give you the run around about warrenty work. They will spend more time trying to prove your wrong than fixing the problem.I will never but a GM product agian.

Dear Sir,
At 30/06/2008 I purchase Chevrolet (Lomena) 2008 model V.I.N 6GIEK52B78L94138 from Al Jomaih Automotive Co. in Saudi Arabia / Riyadh.
At 16/11/2008 I tack it to Al Jomaih Vehicle Service Center in Riyadh city to do 10000 KM service without any damages and at 02/12/2008 Al Jomaih Vehicle Service Center call my to receive my car I find it with damages from the front side(engine shelter, left front light, (bomber(front shelter) they say (no problem we will repair damages) the problem now as you know they are responsible on that and the recalling value for body adjustment car is less than the non body adjustment car and I don’t accept body adjustment for my car.
After that I met Mr. Ibraheem Al Soubeehee to discuss the problem he refuse and ho ask to leave his office.

Please you kind advice fairly to solve problem ASAP.

Thank,
Osama Essa.
Cellular No: +966 [protected]

I was very interested in a Corvette I saw on the website. I sent an email as indicated, asking for more information about the car. The website said I should receive a phone call within 60 minutes! No call came - for a whole week.

I sent another email - I REALLY wanted this car!

Again, no return call... EVER! Three weeks later, I was asked to complete an online survey about my experience with Carmax. I told them it was AWFUL! I thought I might get a phone call now apologizing for their lousy service and an offer to make it up to me - but NooOOO!

Now I cringe when I hear commercials about them!

If only people knew!