Chowking
Reviews and Complaints

Dec 13, 2018 Thursday 12:04 pm

Hello, I am concern about one of the delivery guys who delivered my food earlier (Dec 12, Wed) at 9:30-9:50 pm in front of our apartment. He asked if he could escort me back in our floor but I politely declined. At 11:55 pm, he reached out through my contact number which is kind of invading my privacy since my number is supposed to be confidential and not used for any other purposes. I am also concern with my own safety since he already knew where I live and this was the first and will be the last time that I would encounter anything like this. The contact number of the said delivery guy is [protected].

Chowkings Lauriat is one of my favorite meal ever since. It has been a long time since I didn't eat at Chowking. I tried to dine at Chowking tonight because I felt hunger along the way going home. I stopped at Edsa, Pasay rotonda beside the kabayan hotel to dine. I'm so excited to taste my favorite meal while I'm waiting. The food was served and to my surprise, the plate havent filled just like before a long time ago. It is not the Lauriat that I saw before. Why? Because the serving food is few. There is no more siomai on the plate, the pancit canton was too few, its like a food for the baby. The noodles they used are the noodles in the wonton noodles. Pancit Canton noodles are thicker than the noodle soup. Taste is not superb. My wonton noodles soup is not hot anymore, lukewarm. The noodles was too soft including the wanton, I believed this was overcooked. The overall rating is not satisfactory, failed in other word. The standard is deteriorating. Hope this could help Chowking to improve and satisfy their customer. Thanks

Decamber 08, 2018 12:03am nag drive thru kame then ok na lahat ng order pag abut samin naka lampas nakame ng window then napansin ng husband ko na parang kulang yung laman ng plastic then nag park kame pumasok sa loob husband ko para itanung bat wala yung bunchi sagut ng kahera hindi daw na take order hindi kase namen makita yung receipt that time so . Unalis kame ngayun nakita namin yung resibo natale order yung buchi . How can we refund it ? Sana bigyan pansin nyo tong message nato . lagi kame jan bumibili ng pagkain sobrang gustu ko yung food nyo kaya sana mavasa nyo to godbless .

Just want to address my concern to this store, Golden Foods Inc. Alphaland Southgate Mall Branch twice na kaming kumain and the crews are "BASTOS" WALANG GALANG sa mga costumers. The first one is the cashier sobrang sarcastic, walang galang 2nd is today named Albert Acero Jr. We asked favor for chili sauce and calamansi but he replied in sarcastic way and said "ilan ba kailangan mo mam lima, anim, sampo? Is that yhe way you trained your employees?

Umorder ako ngaun 12/6/18 11:45pm ng 3 chowpan 3 halohalo 1 wanton 1 kang kong at isang chicharap
Tinannong ko ang cashier habang bc mag chismisan ang manager kung ok na lahat at onulit ko pa sa knya ang sabi nya ok na daw...tapos wala na syang binigay na resibo...ng dumating samin ang order ay 3 chowpan isang wanton at isang chicharap...tinanong ko ung crew kung asan yung kankong ang sabi nya ginagwa pa daw...sinabihan ko ung crew baka maubos na yung kinakain namin ska dumating yung kangkong pero hindi ako pinansin...ng naubos na yung amin kinakakin wala pala talaga na pounch yung cashier na naka duty ngaun lalake at yung halohalo isa lang na pounch nya take out pa dahil sa kakachismis nila ng kanyang manager on duty...kahit ikaw maiinis sa ganun d ka manlang intindihin kwentuhan muna bago customer tama ba yang ganyan

Good day, I am one of your customer last week, bought a chopseuy rice thru delivery (catered by chowking paco - my receipt was lost, so I was not able to attached it as a proof of evidence, however, I believe recording from the call center would also be considered as a proof. Anyways, I wrote this letter to inform you how disappointed I am from the food I had received that time because, upon openning the rice, I saw a died small creature (maggot like) mixed with my rice (pictures are attached in this email). I did not report immediately because during that time, I am so hungry, tired, mad and so busy that making another phone call would consume my time.
We all know how sanitation is important specially in food bussiness like chowking because, any contamination from this might lead to healh problems. And chowking as one of the leading restaurants serving thousands of filipino people has no right to commit any mistakes in food sanitation because impurities from the food served can kill thousands of people. So please consider this letter and re-evaluate your sanitation.

I am a regular customer at Chowking Bacolod and I work in a BPO company. I usually take my lunch between the hours of 2AM and 4AM. At least once a week, I have observed that there will be times that there are no crews at the counter and no guard outside because all of them are having a meal together. I can send pictures as necessary. Not only does this represent poor customer service but also a safety hazard as there is no guard on his post.

I just want to let you know of today's (Dec 3, 2018) incident at Chowking, SM Naga City. I'm not going to tell the whole story for I want to keep this short and I don't want to be of any trouble. Please be aware of your employees especially the ones at the counter. Please make sure to hire those with outstanding performance and have a good working experience to deserve the job to be one of those at the cashier. Today, I encountered one employee who was really absent minded of what he's doing and transacted the wrong orders. It seems to me that he wasn't paying attention enough to what the customer was talking about. And not just that, but the money transacted was also affected. I gave him 500 pesos but he asked if I have a 100pesos because the order was at PHP and I was absolutely sure that I gave Php100 but then he gave me the change for 500. It was also partly my fault for giving another bill, but HE actually forgot what I gave. I was to blame for being also absent minded for the 100peso bill, but it was only because there was a wrong transaction on my orders. And when delivered to my table, they still gave the wrong food. To be honest, I have a lot of problems on the incident today, but I only summarized it because I don't want to blame the whole place. I didn't get my money back and that's okay. But please, hire employees who have enough training to be there at the counter. And to all employees, please entertain your customers accordingly and appropriately. Thank you. (The food is good btw but the incident affected my appetite)

Monday, December 3 2018, my friends and I ordered at Chowking along Session Rd., Baguio City. The Cashier asked us our orders. Identifying products availability, the cashier kept saying they only have Pork Chaofan and no toppings available. Then the manager beside her said that they only have Beef Siomai for toppings. Then we settled our order. Minutes later, while having our food another dining crew delivered a Sweet and Sour Pork a table few steps away from us. We asked the dining crew how is it possible that they have that product which the cashier said otherwise. And to our surprise, the dining crew said they have varieties of food to offer. I hope you do something about this. This is very insatisfactorily inconvenience for us customers!

I entered the store around 8:47pm before closing then there still a lot customer inside n fall in line to buy food in the store then when it was my turn and i asked by the cashier who took orders, she told me the there was no wanton noodles to served and i asked her why then she answered me no wanton noodles without any further explanation. I think this is a fast food chain whin is the brand is chowking wherein the store will serve as long the store is open until the last customer. In which the service quality of the store and the personnel were not informed and manage customer satisfaction in which i was not satisfied with the cashier who handle my concern "not serving wanton noodles" or i was not able to see any sign in which thay wanton noodles "is not available" please improve your service!

We ordered a food for lunch, at exactly 11:30 but sad to say, our order came at exactly 1:25 and there were lot of orders lacking, we ordered 4 chicken but only 2 pieces were delivered! I hope that next time, they should check the orders before delivering! And also they should be conscious in time! The customer should not wait that long! Improved your services!

We just dine in here in Chowking in Petron Federal Macapagal Ave branch. I would like to complaint the cashier here name JOANN. She's very noisy! (dinaig pa palengke sa ingay!) she shouted several times the ordered food into the kitchen. It bothers us who's dining in that time! I didn't see the Manager or the supervisor on duty that time to manage his/her people. Hope you can do something about that branch.

Hi Chowking, I hope you can manage your queueing system. I went to Chowking Calamba around 19:15 pm and bought chicken lauriat. I specifically requested for thigh part and Ms. Shyren the cashier at that time told me to wait for 15 to 20 minutes, since the only available part is breast. And I said, ok. After the payment, she handed me my change and receipt, she didn't give me any table number so I assume, I only need the receipt to claim my food, since on the lower part of it, it has a table number (#87) printed on it. I sat on one of the vacant chairs in the store 'till 19:47 then follow up my order, but my order was not yet prepared on claiming area. I sat again patiently waiting 'till 19:55. Then, I approached again the crew and follow up my order. And to my surprise, the crew said it was already served. Not to me but on other customer. Moreover, the crew asked me if I could extend 10 minutes of waiting to prepare again my order, but this time, I refused.

I don't complain on the time I've spent waiting for my order, but I am really pissed on waiting for nothing. Though, the manager (Mr. Ray) kindly refunded my money as I demand earlier, still I was disappointed with the service they've provided. I'm looking forward to hear your respond and action on my complain. Thank you!

Ordered 2 buckets of chicken... all breast served. Returned 1 bucket and asked if possible change it to thighs and legs, cooking time 6 mins but arrived a little over 10 mins, all wings served. We asked for the manager and reported what happened. Returned 4 pcs and we requested to change it to thighs, cooking time 8 mins and again arrived more than 10 mins after our follow-up call, served 4 legs. This was last Saturday, November 24, early dinner, around 5:30-6:00. I don't remember any incident from other stores that serve chicken that if you order a bucket, you'll get one kind of chicken part only? It should be assorted, right?

1. The wanton mami regular that we received almost spill out of the cup.
2. I did not receive the regular asado siopao which is included on my order.
3. Why did you remove the hotline or email address of your complaints department on the receipt.
4. The delivery took an hour before the food was delivered knowing that there is no weather condition and the time we ordered is during lean hours.

I used to visit the said branch once a week since July of this year. It was disappointing that until now, the aircondition here is still not ok. Sometimes, the main door of the branch is better open than not. You can feel that the air coming from outside is better than the ambience inside. Since I have visited this branch, everytime I am going to use my happy plus card, since July, never had the chance to use the card because they always decline and say that it is offline, as in everytime. What is the use of putting thehe particular machine is infront of the queue line of the customer, if it is ALWAYS offline, and customer can see, that the machine ia working. Don't know their explanation about this, but they should promote using the card by encouraging customer to use their happy plus card everytime they are going to order instead. Or maybe, this is one of the tactics for them to acquire cash instead.
Anyway, hopefully, that the aircondition will be fix as soon as they can because I have notices this thing for almost 5 months. Can't believe that they can tolerate their branch is operating like that even they can also observe that almost all of their customer is feeling uncomfortable inside.

Good am. I have a complain about sukli. Yesterday around 2:30-3:00pm (11/20/18) kumain kami sa fastfood niyo sa emall cebu. Our order's worth Php 220.00, I give Php 1, 020.00 sa cashier niyo Php 1, 020.00 kasi nag ask siya ng Php 20.00 para Php 800 close ang sukli niya. Hindi ko nakuha ang sukli ko at hindi rin naibaigay sa cashier niyo ang sukli ko.

The chopsuey ala carte has a strand of hair, from a male staff most probably because it's short around 1.5 inch, mixed with it. I'm so disappointed about this. This is the details of my order transaction via delivery — - or #[protected] 11:00am 11/20/2018 by shie. Please guarantee the sanitation of your workplace because we pay the food with our hard earned money. Thanks

Chowking trinoma branch across kfc, ground flr. Staff named Regine and store manager named Faye. At around 3pm yesterday, Nov 17, my family of 4 dined at chowking. At the counter, after paying the bill and while waiting for my order, I asked the crew for an extra serving of chilli sauce to which she replied, "refillable po yan." I told her that what she gave is not enough for us bec we're a family of 4. She said, "pang siomai lang po kasi yan", and turned looking pissed while getting an extra chilli sauce. When she returned, i asked if i can just pay for the extra sauce but then she said, "wala pong bayad pero pwede ka magparefill." I asked her if there's a difference if i can ask for it now rather than asking for a refill later. She was so argumentative and did not bother for good customer service it's useless to talk to her, so i left and talk to the manager instead. To my surprise, the manager responded with the same reasoning and rude approach asking for my receipt to check what i ordered. I can tell by then that nothing's gonna happen with my complaint. And so i stopped my argument, and just focus on our late lunch so we can leave the place asap or else i'll be more stressed. While eating, i can see both ladies murmuring and making faces from afar.
My family likes Chowking and this is the first time I encountered such behavior from their staff. And what's the big deal about an extra chilli sauce? I was so pissed off i couldnt finish my food and already lost my appetite. That branch has the worst customer service I hope you could do something about it.

i ordered tru food panda today nov 18 and their system appeared it will be deliver by 6pm. yes until now, my orders hasnt arrived yet. Chowking Cs tokd me that it was rejected, and no one informed me that it will not push tru. My kids are expecting the food, however im really disapointed that no parties recovered the problem. 2 hrs of waiting is a waste of time!