Dillard's
Reviews and Complaints

Your returns system is the worst ever!

The 1st rep I spoke to two weeks after the package shipped, said because of the PO it could take a month, but since the "Shipping Agent" had the package, to call back in two weeks.

The second call I found out that the return shipping label you provided takes the "slowest method possible" per your CS employee (Victoria the second cs rep I spoke to). This rep also told me that the package was in MD...So it took 30 days to get to MD...Hell, I can walk to AR in 30 days. This is criminal.

When I pressed her, she spoke to her supervisor, and they expedited the refund saying the package was lost in the mail. How can a package be lost when she knew where it was?

The slow shipping method is not noted on the return form nor the website. What is noted is "Your refund should processed within 7 to 10 days AFTER shipment". Had I known I would have shipped it via a different method to expidite my refund.

Additionally, your CS rep Celi this morning had the nerve to tell me that Dillards provides a "complementary shipping label"...When I jumped in and said "when I'm paying $9.95, it is NOT complementary! She recantedt, then mentioned the ease of the label. Again, I pointed out the slow nature of the label and that I would have paid for alternate shipping...her response was "Well you now know for the future" WHAT ? REALLY? My response was that I may never shop at Dillards again...

In contrast that week I shipped out two other boxes to your competitors. 1 store refunded my money 48 hours after their shipping label was scanned by the PO. The 2nd box delivered in 2 weeks (again PO) and my refund was done 48 hrs after that.

30 + days is not customer service. Had I not called I'd still be waiting for Dillards to recieve the package.

This is unacceptable. AND PLEASE don't even try to blame it on COVID.

Nathalie Schlieper

I purchased 2 shirts from Dillards department store online and returned one because it did not fit. It is over a month and I now have no shirt and they still have not credited my account so now I am out the money and the merchandise. I have contacted the customer service 3 times and they always respond by you will be credited for the merchandise in 7-10 days . It has been longer then that time frame. I am not sure what else to do in order to get my money returned.

I went shopping for my husband tonight and the service was not just terrible it was borderline harassing. I bought him 17 items and 3 clerks were standing around doing nothing and were angry to check me out and even moved registers and did not tell me even though many of my items were there. It was insanely rude. They said they were slow and were not closing for 2 hours.. Yet how dare I buy clothes from them and have a few items for them to put back. It was like a bad saturday night live sketch of people acting lazy and rude. Someone get over there and whip the mens department staff into shape. I get better service at mcdonalds on a rainy and that is sad.

Date of incident: 11-23-2019
Employee name: Abby Description: Tall, brown-skinned, short black hair.

I will first began by stating that I am a regular at the Dillards in Oak Court and I have made several purchases at this retail store and I have never experienced such rude and disrespectful behavior from an associate. On Wednesday, November 23th, I was doing my regular shopping at oak court, I was approached by a girl in the women's section and she asked how we (me and the person I was with) were doing, she was told by the person I was with, "good." I proceeded to look around, she then asks "do you need any help, " and told her "No." Shortly afterwards, she approached me belligerently stating " I said how were you doing" and stepping towards me in a rudely manner. I turned to her and stated that she was already greeted and I proceeded to ask her would it have been a problem if no one spoke to her ? The employee says to me, "Yes, it would be an issue if you do not say anything back to me because its my job and i work in customer service and she proceeded to say that it was also her job to make sure we aren't stealing and proceeded to point to a camera." I told the irate employee that I've made several purchases in the store and had no reason to steal. The employee began to laugh and continue to be rude, at this point I walked over to the lady that normally does my transactions and asked her if she was a manager because I needed to report a rude employee, the girl then walks over and tells me " you are wasting your time because she is not going to know what you are saying." At this point i am assuming that she was being prejudice by making that statement because, the lady was foreign . After she says this the employee and I pass words. She then walks towards me as if there were going to be an altercation and the person that was there with me had to intervene. She then starts to chant out "My last name is petty." The employee then calls the police and gives false information and tells him that i was causing a disturbance, despite the fact that she approached me and initiated a confrontation. As the police was arriving she is yelling out "get out the store, you need to leave, " causing a big scene. After explaining what was going on to the officer, i was able to speak to one of the managers. This employee does not need to be working here if she lacks such customer service skills, she was very rude, and i have never experienced such rude behavior, i reached out to the assistant manager on 11-27-19 and requested a call back and I have not heard anything back, i will be contacting the district manager.

Extreme fear of stealing turned in slander.
As an employee, I was chased and watched with no reason by security people who think if you are entering in fitting rooms/backstock you do something wrong. They do chase everybody even in restroom areas. I was shocked to see when some employees turned in chasers also, in order to get 500$ if you see an employee stealing. This management's fear became a crime when innocent people are treated as criminals and customers also complain about this unrealistic and extreme behavior due to a poor management who found this as a "cover" for its lack of knowing how to run a store and bring business on a daily basis.

I Patrice Rogers and my 11 year old daughter was shopping in the kids department 06/25/19. A sales associate just came and stood ther watching me didn't ask if I needed help or anything. I turned towards her and told her I didn't need her help and she continued to stand there. Another customer came to her for assits and she couldn't focus on them because she was to busy watching me.When I was ready to check out I went to another register. My daughter looks over and said mama there she go watching me again.I felt racially profile and uncomfortable to do any other shopping I'm African American.

i can be reched at [protected] or email [protected]@gmail.com

We bought a few pair of shoes for my mom on 05/05/19 at Dillard's at the Northeast Mall. One pair did not come with a box. We asked the sales clerk if the shoes were returnable and the sale clerk said that as long as we had the tag at the bottom of the shoes, we would be able to return them.

Today on Mother's Day, we went to Dillard's to return the shoes that did not have a box since my mother did not like them. When we said we wanted to return the shoes, the sale clerk immediately told us she could not take back the shoes because it did not come with the box. We told them that it did not come with the box when we bought them. The sale clerk resisted taking back by saying it is their policy. This policy was not mentioned when we bought the shoes. She called the manager to see if they could take back the shoes. The manager, Christine/Kristine (did not see her name tag. Some name spell like that), rejected. We requested to the manager in person. We waited 10 minutes for the manager to arrive and once she did, she immediately stated the policy and constantly repeated the policy which was not conveyed to us at the moment we bought the shoes. We had to remind her that we were not told about the policy and that if the shoes did not have a box they were final sales. Again, we were not told about the policy and we did ask them if the shoes were final sales at the moment we purchased the shoes! The manager also told us that it is the norm that no one would sell any merchandises without the box. She listed out perfume, cosmetics, watches, etc... and the list went on. I agreed with her that I have never bought or seen any department store or retail stores that sell merchandise without boxes, especially perfume and cosmetics (because the manager kept referencing only perfume and cosmetics). However, Dillard's does sell merchandise without boxes and my mom's shoes are an example! How can she say that it is the norm to a customer when you sold these shoes without a box to us! Her words were totally contradicting with our situation! After five minutes of talking, she left us saying that it was the policy and no further discussion was necessary! It was frustrating to all of us who just wanted to get our mom a gift for her Mother's Day.

Thanks Dillard's for a poor customer service and untrained staff that didn't know company policy that ruined our Mother's Day! I will let all my friends and family who have always liked Dillard's to not shop here because the staff is not helpful and did not even want to hear anything! What happened at Dillard's was a horrible experience for us and it is extremely disappointing how this situation could have been avoided if the sales clerk informed us of the policy at the time of purchase. This is something that no one should experience while shopping at a high-end department store.

We have attached pictures of the shoes and the receipt. The rest of the receipt is not disclosed because it has our credit card's information. The shoes are brand new because my mom has not worn them yet. The tag that is required for return is still there untouched! We all hate that shoes now and my mom will not wear them because they remind us of horrible experience we have at Dillard's and how unprofessional the staff are at the Northeast Mall. They were unwilling to solve the issue and unhelpful.

Bye Dillard's! Nordstrom and Neiman Marcus are really good and even better so why even bother come back to you, Dillard's!

On 4/25/2019 I was at that store shopping and being helped by an employee. Another employee ( I believe her name was Redell or something like that) came to the us and offered to help me. I told her that I am being helped already (as if she couldn't see) and thanked her for the offer. The rude employee stood there insisting on helping me while I and the employee who was helping me asked her to stop and leave. She would not. I asked the other employee what was her problem. She said that she has been reported for doing that but does not stop. I asked who the manager was and I was told a Michael and that he was aware of it. He was not available at that time. But, if Michael is aware of the employee's problem and is not telling her to stop or she'll be fired, then Michael needs to be fired. I found that employee's (Redell's) behavior a sign of disrespect to the employee who was helping me and disrespect to me who told her I was being helped already. I am surprised that she is getting away with this behavior. She must not have any respect for the management either, or somehow the management or Michael he supervisor is indebted to her. Very poor.

Me and my friend went to Dillards to buy a few Polo shirts. My friend had about 4 or 5 Polo shirts and as we were walking to the Levi section to buy a few cargos a sales associate screamed from a distance from another department and asked if we were ready to check out and walked up and snatched the shirts out his hands. Looking surprised he said yes and we were uncomfortable as we did not want to shop here anymore. She made it seem like we were about to steal the shirts and made us check out when we were not done shopping. This was at dillards in Webster Tx at BayBrook mall.

I was looking for a dress for my decease mother and enter the store seen to store clerks asked about finding a dress and I was told in a unprofessional manor that the dresses where everywhere and that I needed to look around. so I seen another clerk and she stated she did not work in that department and I asked her to find someone who does. At this point I am frustrated and mad because no one wanted to help us.