Dollar General
Reviews and Complaints

I was I'm the Reeves, Louisiana store and witnessed the Manager Ms. Melissa verbally attack a customer, and I believe it was very unprofessional.
I don't believe customers should have to watch the manager be belligerent in a family business. There could have been children there. Don't know if I will be shopping there again. I have also asked friends, neighbors, and family not to shop there until action is taken.

I have been told my coupons could not be used but the lady 2 people in front of me was allowed to use the same coupon. Is this discrimination or what? I believe if your not going to except a coupon then it should be for everyone not just me.. I spend probably a 1000.00 a month at this peticular dollar general. And if I have to I will get an attorney to resolve this issue her name is Jen I am assuming is the manager.

Complaint is for 1906 East Oglethorpe Albany, GA 31705 location

My husband had to ask twice for Tide pods they have locked up in their store. They claimed they lost the key. The workers never once tried to open where they have the product locked up at. My husband asked them if they can try to break it open, and they told him no. In my opinion that is a good way to lose customers.

The sidewalks to this store are terrible and extremely dangerous, someone is going to get HURT! These sidewalks have been bad for a few years now and they are just getting worse every year and no one has done anything about them. I love going to this store but it is dangerous for my little kids to walk outside the store with me without me holding them because everywhere you walk the sidewalks are a tripping hazard.

I went to dollar general in solsberry Indiana today and you can't walk down the aisles because they have carts full of boxes in the aisles . Shelves are bare too. Waited at register forever for a cashier because the was standing in the back talking and in break room talking there was no employees watching the store. This store is terrible and I keep hoping when I go back it's better but it's always worse it looks like a warehouse instead of a store. Management must nothe know what he's doing because I've not seen any improvement since it's opened.

I visit the dollar general in Hickman, KY on a very regular basis, seeing how our town doesn't have much else to offer in the way of stores. Most every employee is professional and courteous, save for one. The lady's name is Passion, and I have seen her talk down to customers and vendors quite a few times. It has certainly had an impact on my shopping experience, to where I find myself shopping at EW James and the Little General. It's truly a shame, because everybody else there excels at providing exceptional customer service.

To Whom It May Concern: And I Pray that means all Corp officers! A new store recently opened this year on Hwy 115 Statesville, NC. At first glance when you go in the store is immaculate. But I went to get some milk and when I opened the door the stench almost made me vomit. Now I'm telling you all this because my next letter is to the health department and have the store shut down because of contamination. The milk cooler has layer upon layer of spilt milk in the bottom. NEVER cleaned! The bacteria in that cooler gets on the bottles. The bottles are brought home the bacteria gets on their food they get sick and possibly DIE! The people in the store have been told and warned of the potential hazards with NO RESPONSE! They act like they don't care. A class action suit against your Corp would not make them care either because it's not them! Three months have gone by and The smell and milk are still in the case bottom.If this review is not addressed then I will have no choice but to call the proper authorities.

Sincerely,

Rev. Rande M. As a footnote; I purchased a 1/2Gal. carton of Lactose free milk and the cashier charged me $8.47! I questioned it she said that's what it was. I left but two days later I came in and asked how much the item was. They scanned it and said $3.97. When I told them what happened they asked if I had a receipt and of course I did not. But I told them who the cashier was and that she would tell them the truth. I saw that girl the next night and she said she told the manager of the mistake and the manager said she would call me because I had left several cards because I'm a local Pastor. I've never received a call and they all know they owe me the money but no-one, again, cares! This store has the worst help for customer consideration I've ever seen. They'll smoke outside while you wait for them at the register. To most of the clique there customers are second to what they're doing! Clean? Forget it! Since I brought up the cooler issue to most of them...Well let's just say when they feel like it the store gets cleaned but not the cooler for the milk! RRM

I went to shop at dollar general store 4789 in douglas ga 1730 s Peterson ave I have had the worst customer service by an employee named Andy he argued with me numerous of times and tonight in front of other customers he chooses to tell me not to return to the store I was not pleased at all and so I called his manager up front to assist me and she just told me not to come back to the store when Andy is working

This evening I went to the DG located at 125 Hardy Court Shopping Center in Gulfport, MS. I was there to get snacks for my son's classroom party. I was in the process of purchasing KEEBLER cookie products and was excited there was a $1.00 off coupon when purchasing two of their products. I selected several packages of cookies and when at the register, presented the coupons to the clerk. She scanned the coupon and told me it had expired. I asked to look at the expiration date on the KEEBLER cookies and was APPALLED when I read they expired/good thru date was JULY 17, 2017. Today is September 21, 2017. That is uncalled for and completely purposterous! I was disgusted that 2 month old food would still be offered for sale. What if a child got sick and the snacks I PROVIDED WERE NOTICED to be expired AND I was BLAMED? Totally UNCALLED FOR DOLLAR GENERAL!

Bob is extremely slow, talking about all kinds of stuff taking forever. I've always like DG but not if Bob is going to be there I'll drive out of town. Again keep saying stuff about he couldn't get a medical billing job cuz he was too old. Not my problem. He made comment to lady ahead of me that she can't complain about the price of her stuff! Then said can't seu but can seu medical issues. I'm a health care working. I'm not happy.

Very rude doesn't help at all treats everybody like [censor] and doesn't try to help build the store at all. Very durty has mess every where plus don't have prices on most of the items. Refused to tag a towel and refused to sell to me due to her laziness to put a tag on it and price it. Very sloppy work and not good for buisness at all she needs to be replaced before she ruins the location on 3701 n andrews hwy odessa texas

On September 18th I drove to Dollar general located on 79th st and 7th ave( not sure of the full address.. my apologies in advance. I arrived at 8:30 pm when I got out of my car I noticed the door stated that they were suppose to close at 9:00 pm. I then checked my phone and saw that it still had 30 minus til closing . As two more customers arrived we all stood at the door trying to get the attention of the workers dressed in black to help us. They all proceeded to talk one being the manager (a dark skinned woman with her hair flying loose everywhere) I am familiar with her from my previous visits and she is always rude. They all ignored us continued to talk in a group while eating sunflower seeds and laughing loudly with a non employee( she seemed to be the manger friend who was dressed in regular clothing) we were never addressed, spoken too, or acknowledge. There were no signs stated they were closed. I am very upset because I feel we were given poor customer service . We could have been acknowledge instead we sat there and watched the staff enjoy themselves and make fun of us. I need something to be done asap each time I shop there the manager has a nasty and rude attitude but now it has gotten worst because nothing is never said or done about it.

We recently are having a walmart close in our town, so when I went in to the dollar general store which I often do, I asked the one and only worker in the store (Which was very busy) about a product, and of course she said no, I go oh boy I am gonna miss some of the things we used to get at walmart, and said maybe they will start to carry more of the products at dollar general, she said no, drive to fairmont its only 18 miles away, ugh wow well that is not always an option at 9 a. M. Before work, and better to buy in town, so then I asked would they ever consider a photo kiois at dollar general, she said no way I worked with photos at another store and they are a pain in the [censor] I would never allow dg to get that, mmmmmm kinda makes ya not want to shop there at all with those kinda of workers, the store is a filthy mess also, think they need to have more workers on duty now that the walmart is closeing in town very soon, just saying

I would like to speak with a higher up supervisor regarding my complaint. I was offended by the language and profanity etc that one of your employees used in front of me inside one of your stores and i am requesting action to be taking. I have never walked in one of your stores and it was as bad as this exsperience i had on 9/20/2017. I need someone to reach out to me before i take things to the next step. I am a customer that visits your atleast 4 times out of the week.It seems as thise employee just started with your company because today was first time seeing him behind he counter. My contact information is [protected]@yahoo.com phone # [protected]..

On Sept. 18th 2017, I went to work (I was currently a full time lead at store 13410- Pemberton, NJ) as I usually do, that day imparticular I was outside passing time before my shift, when the acting SM and ASM, came out to join me like usual, however this day something was off. I noticed an attitude right away from the ASM. The ASM and SM start telling me how the recovery didn't look good from the night before, asking and complaining about the one cashier that was working, to be honest the two of them talk smack on all the employees
Who work that store. Making it sound like they are they only ones working. I know for a fact that I put my all in to my work when I am there. Shoot I even had to come in to run to the bank when I am not scheduled and I'm not on the clock. A lot of off the clock work takes place at that store by the SM and ASM. Anyway I tried to brush off the first conversation because it was time to clock in. So I did. And as I was counting change I had asked the SM about my hours, I stated that since they literally just mentioned about moving a new hire up to lead that may be I could work more days and could get a weekend off here or there, well that was the wrong thing to ask, because the next thing I knew I was being attacked verbally from not only the store manager but from the assistant as well. They stated they don't get weekends off (which is BS cause the SM gets every Sunday) and that they have been there longer. They both abruptly left the store. So I assumed it was over and went about my business taking care of customers and preparing my plan for that nights recovery.. Also the SM never works nights. And when she does her recovery is barely done if done at all, yet she has the nerve to complain about my recovery, which not only am I doing my recovery, but I also have to clean up after the ASM who is repeatedly leaving shopping carts full of either trash or product in the isles along with rolltainers making it hard for the customers to maneuver the isles. Also she is outside smoking more than she is inside. So anyway, I went off topic, back to the hours. When I initially was hired in March, I was under the impression that I wouldn't be on all nights and I'd be able to have a weekend off here and there, that I was ok with, but apparently I was wrong to think that, because April the ASM made sure to call the original manager who left the day I started, to see what was said to me. Well she and the acting SM came back into the store all worked up and the ASM had her phone in her hand and stated she had Athena on speaker and she was to talk to me, the ASM's body language was very hostile. She practically bumped a customer out of the way so she could bombard me with this phone call, all while I was trying to ring up a customer. That was the last straw for me, for my well being I handed in my keys and said I was done. I had a stroke in May of this year and this added stress what not what I needed. So I left during my shift. I knew that was wrong. But I wasn't going to let the two of them attack me verbally like that. I am a hard worker and really enjoyed working for Dollar General. I love the customers. The drama from the two of them was like I was in high school again. I really hope that I still am able to work for this company, I would love to be transferred if possible to another store. There is actually a new store opening in the next town over, I've met the SM. He's a great guy. If you could get back to me regarding this, I want to know what else I can do if anything. Thank you for your time
Alicia Hopkins
[protected]@yahoo.com

Today is sept 20, 2017. I stopped in dollar general in Williams town my because dollar general in Corinth always seems to have issues if there is a clearance sale and I don't really like that store much. Got to checkout at store 14783. As manager Felicia was scanning I told her I qualified for the veterans special today of the 11% off. She said didn't know about there being one today they did it last month. Told her I got msg. In my email saying it was sept 20. She said she didn't have a barcode to scan for discount. Ask to see my email showed it to her on my phone.. Another customer in there had seen it on her email.. I said well call your manger (after she told me for third time she couldn't give without something she should have gotten from corporate, that never came to her store). She spoke with her manager Sarah. While I stood there, her manager didn't seem to know about it either. She was going to try and call someone and get back with info in a few min.. I was at that register probably 12 min already and I told her I didn't have all day to wait there that every time I went to DG there was some sort of issue during checkout. To go ahead and let me pay so I could go, she said OK sorry I told her I was going to call main office she said that's fine. I paid and left store. My bill was only $29.95. SO not like 11%.

Was great amount its just the idea that every time I go. to DG there is an issue at register. I live in Corinth and was so happy when dollar general came to town, as I can get basic cooking items. Variety of basic food without driving 20 miles further to actual grocery store.
M

Im complaining about your store in box springs ga. Nothing will probably be done because it seems like nothing never gets done at this store. I know multiple people who have complained about the same issues but nothing is being done. The management at this store is ridiculous if there not outside smoking cigarettes and on there phone. There inside talking about there personal issues. I have been in there multiple times and there store assistant manager is having a meltdown about her personal life. Saying cuss words infront of costumers. I have witnessed candy and another employee selling pills and weed to each other at the store. What has the world come to when i dont want take my kids with me to a store.

I take my 2 year old son in to the bathroom at the dollar General location in Council Grove KS. The toilets are nasty, the soapy was watery, there was trash on the floor, there were open chemical containers. I run a daycare and this is a big no no! If this was my bathroom I would be out of business. It is disgusting in there. I will not take my kids in that bathroom again until it is cleaned. I should be able to take my newly potty trained toddler into a bathroom that is clean.

My girlfriend is disabled and has been telling me about the manager at the blue water, niceville store following her and making crude remarks . So tonight I went in to observe and the lady shot her nasty looks and mumbled stuff about people being on drugs. So she was the only register open and when we got to checkout she told us to go to next register and walked off, so we moved and she told the guy behind us she would be happy to help him. I work for my money and spend quite a bit in that store I have never been disrespectful to her and it took all I had in me to not say some really nasty things to her .I know this that store won't get another penny from me as long as she works there, my money may not mean anything to a large company like that but I have lots of friends that will support me in refusing to shop there.my girlfriend has a brain disorder that causes her to get the shakes sometimes and so she is now looked at like a drug user by a store manager and that is very wrong.

I went to store 7722 in Tallahassee, Fl at 8:14 a.m. to make a purchase, as I was walking towards the door an employee was smoking and having a conversation with a man. She greeted me, and I entered the store. I wanted to use the bathroom prior to making a purchase, the restroom was locked ... I called out for assistance but no one responded. I went to the door to ask her for the key. She stated they only had a key to the men's because the women's bathroom key was lost. Upon opening the door - immediately, a strong pungent, repulsive smell. Apparently, they use the men's bathroom to store mildew, dirty mops, rags, boxes etc.,

I mention the odor the employee "my helper will be in at 9:00 a.m." In addition to the above... there is an obvious breakdown of supervision / accountability to health and safety of the customers. The same employee allowed a customer to come into the store with his dog...a pit bull. They also were talking about something. To my knowledge - aggressive breed dogs are not service dogs!