Dollar General
Reviews and Complaints

I went to Tennessee to visit family and while I was there I visited your Lyle branch and the experience was so appalling that once I was home, I just couldn't let it go.
Let me just say, the manager at this location is abhorrent. I visited the store multiple times throughout August and nearly every single time I went she was being incredibly nasty to her employees, making inappropriate comments to me (as WELL as other customers) about her employees are useless and don't listen to her and being generally unprofessional.
Someone who tells their customers their work problems and tells customers that they would rather be at their old location because their employees listen to them (and let it be known that the prices ringing up incorrectly had nothing to do with the cashier, no matter how much she was claiming it to be the cashier's fault) shouldn't be working for the company. It makes everyone look bad and it's like a lawsuit for the company waiting for happen. It should be addressed before things escalate.

Thank you.

Burgess store is an extremely busy store and doesn't employ enough people to keep it stocked. You should do a surprise visit. I won't go in there any longer unless it's my last option. Can't get down the aisles. Ridiculous! I don't blame the employees, they can't get away from the register long enough to stock and clean. It's a shame! Get it together Corporate!

My granddaughter and her other grandmother were in the store today. My granddaughter was spending $10 she had earned herself. She was very excited and behaving silly, she's only 7 years old. Needless to say all of the happiness and joy got sucked out of her little treat by a cashier named Crystal. When my Granddaughter passed her $10 to Crystal to pay she said "goodbye $10 I'll miss you" just being funny. At which time this cashier decided to roll her eyes and mutter something about spoiled children. Later it was explained to my granddaughter that the cashier wasn't mad at her and that she did nothing wrong.
I have no idea what training or education is offered thru this corporation but clearly Crystal is in desperate need of both. I would hate for anyone to lose their job but she may want to seriously consider a career change and the management for that store strive for a higher, more customer friendly level of service. Retail is hard enough without making happy customers miserable or having to explain miserable employees to children.

We need some help here! The manager is aweful! our Dollar Store is a damn mess! The manager is always on the phone! You cannot get up and down the isles...for boxes. There has been a busted box of Sunkist orange soda...on the shelf for 2 weeks! Really, this needs addressing! We as a community are so disappointed. We love our little town to look pretty...and this has become an eye sore! FILTHY! Trash outside the parking lot. Please help us!

I bought some honey smack cereal at a discounted price. When I ate them I got very sick and went to the ER. When I spoke with Kellogg's customer service I was then informed that they have been on recall and shouldn't have been sold. I'm very upset that I got food poison and I always shop at dollar general. I still have my receipt and the cereal, because something will be done. I got behind in my school work, because I was so weak.

The names on their shirts were Ryan and Jacinda, they looked like children running a business and neither of them cared that their eyes were red and both smelt like marijuana. Ryan barely knew what he was doing and Jacinda was so involved with her phone she completely ignored when I asked for help finding the syrup. I'm shocked you don't drug test your employees.

As I'm shopping in the store looking for what I need, I started talking to the cashier at the register and another cashier walked up and said that I have to leave I cant just linger around the store. Also as the customer I think that all employees should have good hygiene. Jean does not. She smokes in front of the door and smoke comes in the building as people are entering. She has this smell that makes me want to stop going there. Also she is rude and her attitude is horrible. After being told to leave her daughter shows up and lingers around but was not asked to leave. I'm not sure if this is because I'm african american or just a normal thing. She has people calling the store saying that her daughter owes them money for crack cocaine which I think is highly unprofessional. Something needs to be done, I'm not the only customer who complains. Ton of customers got upset at the fact that she asked me to leave without reasoning today.

The Dollar general store in Summer field FL on US 301 . Their bathrooms have been out of order for 2 weeks now and I am a concern customer if their bathrooms have been out of order for 2 weeks now isn't it a health hazard to staff and public, if the bathrooms are out of order due to plumbing problem. The board of health could close the store due to plumbing problem. The staff is friendly and helpful to elderly and the disabled public. I hate to see the store close due to plumbing problem. Especially if one of the bathroom is plugged and no one comes in to fix it.

I was in the store located in muldraugh kentucky tonight and witnessed the assistant manager cussing and being really rude to the cashiers. She was also not in any type of uniform and did this in front of numerous customer. I do not understand how this is acceptable. And as I understand this is not the first time that this has occured and many complaints have been filed against this assistant manager.

While I was shopping in the dollar general in canton Oklahoma the workers were playing music with cuss words while children and multiple people were shopping it played for about a minute before they changed it to a different song that still had cuss words in it. This is not the first time this has happened while I was in the store shopping with my kids.

This store is a MESS! I can't believe how cluttered this store is. It has to be a safety hazard. I live in a town that supports 2 dollar general stores(and we are a small town) The isles are always full of crap laying on the floors. Most isles you can't even get your cart down. It is so bad that I avoid going and will pay a higher price at our grocery store rather than fight the junk laying everywhere. The photos I have attached were from my recent visit when I thought perhaps things have improved...how wrong I was! I have talked to many people in our community that feel the same way. Also, I have been to other stores in different towns and they are not like this store. It's very sad!

I went to the Dollar General store in Red House Va and i ask the cashier a question and she was very rude. On another occasion i wasn't given my change back. There are two register and only one is open and stood in line for10 mins. Also how come there are no African Americans working in this store. I thank that the cashier could be a little bite more helpful and not be rude when you ask them a question. I don't like to be followed threw the store like I'm stealing.

I visit the dollar general in Pinson Tennessee very often, but it never fails, I think it's the manager Melanie Black, asst manager Kriss Vaughn and another another girl named Ashley Hinson, always with freight out in the back, not putting it up and always laughing cutting up and talk8ng overly loud where you can hear them all through the store. It's very annoying, to the point where I don't want to go back in there until something is done about it!
Thank you

Jim the awful manager at mexico dollar general decided to handwrite a note for the employees in the store stating they are not to take any of my coupons until I talk to him or Ronnie. I have been couponing there for years ! I'm in this store constantly with no issues. He hasn't been manager for more than a month . This is discrimination! From my understanding it is also illegal to handwrite and not type a notice to the employees. All notices must be typed.

Waiting in line and workers asked the manager questions and he replied with "i don't know" and left them to try figuring it out, with the line of us to just watch him walk around while they try pin-pointing the problem. They didn't seen trained enough to know, id hope the manager would at least try fixing things. My friend said that the same type of incident happened when she was there, that the manager wasn't responsive with any issues, or didn't try to help employees. His employees seem very stressed about not knowing what to do when he brushes off their concerns or need for help

I have pictures of I could add them. Every pushcart they had was lined up in front of the shelves where customers could not shop and there was one employee checking people out. One employee only one in the store. She was pleasant friendly but dang. I do not think customers should have to wade through them push carts. I actually was ran over by one in falkville. Why can't the stocking be done after hours?

At approximately 0135 pm on 1 September 2018, I was standing in line waiting for service. After 10 minutes, Two customers contacted an employee for check out assistance. The employee did not acknowledge either customer. Another 10 minutes goes by and customers start making noise with a squeaky elephant. Myra the store manager emerged from the back complaining at the customer for trying to get assistance to get out of the store. It was 0200 pm when I got back into my car. Please review this stores customer service orientation because getting the money going out the door is a bigger priority than stocking. Thanks next stop let my 5000 friends know about the terrible service. Timothy Jones

Apparently my little grand daughter spilled a bottle of glue on the floor. A couple days later I was in the check out line about 6-8 feet from the counter when the manager asked me if they had talked to me about my granddaughter, when I told her I did not know what she meant, she proceeded to tell me my grand daughter could not come back into the store and then said well she has to stay with you when you are in here. Other patrons were in line and heard the entire conversation. I went home and asked my grand daughter about spilling the glue and she said she did spill it because she picked it up and the lid was loose. I then sent my husband back to the store to pay for the glue my grand daughter had spilled. The manager was refusing to take the money stating no I have already damaged it out. Then she denied speaking to me about it in front of the other patrons. My husband was then told to leave and not come back. He threw the $10.00 bill at her and walked out. I have been a loyal customer of Dollar General stores for years but I will never again frequent one of your establishments if this is the way these managers treat their customers. I would have gladly have paid for anything my grand daughter had spilled she just didn't have to be so rude about it. My grand daughter is a child and do it intently.

This women has never. Caught me stealing from the dollar general store in Seguin TX #18632 on 434N.Austinst.seguintx.78155.The last time I caught her taking pictures of me I feel that is very scarey and perverted and validate my privacy I feel very uncomfortable knowning she was using her personal phone to take pictures if she felt i was stealing there's plenty of cameras to.show I was. Not so either something is done or I will have a lawyer handle a pervert like her point blank ...

I dont think its appropriate that the manager prince dates his manager chardae. It is not healthy for any business to have employees working together while also being intimate. As well as the managers talking about their system being short hundreds of dollars then when this couple comes in the system being exact after being short. I thought this store would be better then the bristol ct store and it seems more corrupt. How does a manager blame a regular employee for the mishap. How does a manager say the system is like that.. Having negative amounts then next day being exact. This terryville ct store does not seem to be being run correctly. I've worked management before and never had I heard any of this before till I came to the terryville ct store a few times different hours of the days. Something seems wrong and I feel it should be corrected.