Dollar General
Reviews and Complaints

I was at your store today... Sat 9/8/2018 at approximately 9:41 a.M. I purchased a few things including a pack of cigarettes... When I got home (I live 5 min away) I realized she gave me the wrong cigs.. I went back there immediately and explained to the same woman that sold them to me that she gave me the wrong ones.. She was very rude & said there's nothing I can do.. I then went home and the more I thought about it the madder I got.. So I went back up there.. Receipt in hand along with the cigarettes and asked to speak to a manager.. Well low & behold it was the same rude lady... I explained that she made the mistake and very snotty she claimed that I asked for those and there was nothing I could do! I go to that store everyday sometimes 2× and I spend good money there... I will never step foot in there again.. Nor will any of my family and i'll make sure a lot of ppl know how they treat their customers... Her name was natasha and claimed to be your gm!

It has happened on some the now I've been made to feel uncomfortable to work at my job, she responds rudely an immaturely to simple questions, she doesn't contact u very often at all when she makes a schedule let alone changes to the schedule, or at the very least has failed to contact me in such matters, and has gave me two weeks straight no hours at all, when I tried contacting her as to why I received no responses at all, i don't find this to be appropriate at all I don't even think its legal either an she hasn't failed to notify me once but many times

I went to our local store today, 9/8/2018, to take advantage of the $5 off of $25 purchase. I purchased $15 worth of DGH Denture Cleanser as it is a product I use daily. To my dismay, all of the boxes in the store were covered with a heavy film of dust. I had a very poor store experience and will address that on the customer survey. Also, when I got home with my items all of my products were expired with a date of 2/ 2018. I, therefore, will be making another trip to the store to return them. Product code: [protected]-100. I took a picture of the box but am unable to attach it at this time but can provide it in the future if needed.

I buy alot of catfood from dollar general. At least 10 sacks of week. I buy the 9lives and purina catfood brands. Earlier this week the store in Caney KS got a 2 truck delivery of inventory. I went in 4 days in a row this week to buy food and still no decent brand of catfood on shelf. There was a a sack of a cheap brand the cats dont do well on and I bought it cause needed something for them to eat. Please understand I run my own business and deal with inventory all of the time. You get ur boxes unloaded and get product on the shelf so u can make sales. Right? Yesterday (Friday) went down petfood aisle and worker was there. Not unloading any petfood . I reached down to get the cheap sack of food and she said we just got that in. I had complained the day before about no food. And I said and I am not very happy have been in here four days and still no food. She started telling me her whoes about the double truck delivery and food is at the back of it all. I said i understand about inventory and some of u just need to work a little harder. She got quiet. I left that aisle and started around store and another lady was slowly pushing a cart of petfood from the back. Four days to bring out food. Thats too long. Well folks your store has lost my catfood business. Iplaced an order with chewy.com last night. It will be here on Monday. Free delivery and its for a cheaper price too. I like to do business locally as much as possible but with no product on shelf I cant. Posting this because as a business owner I would want to know what is going on in my store. Rant is over.

Due to consistently rude behavior from employee's at both Harvest, AL store locations. Our family has unfortunately decided to no longer shop at Dollar General. As a retired military family that is well respected, we have never filed a complaint. However, the unprofessional attitudes of your employees have affected a portion of our proud community requiring initial complaints to ensure new employees are hired and managed professionally. Respectfully submitted... Semper Fidelis

My wife and I have been going to the Dollar General down the road from us for over a week asking for powered sugar. They keep telling us it's in the back room and they will get to it when they can. I was in there recently and asked the general manager when the item was going to be available and she told me "since we have been bugging her about it for a week, it will be the last thing she has stocked and I need to leave her store". She also told my wife and I " If we don't like it then we can go to the competition in another town. She was very rude and disrespectful to us.
Thank you for taking the time to read my message.

The women's restroom has not had a toilet seat for the last 3weeks. I think this is unacceptable. The new remodel of the store looks great, there are nice products as well. But if women and small children have to utilize the facilities, it is very displeasing. The safety issues and sanitary issues that could arise far outweigh the necessity to continue to shop at this location, if not rectified immediately.and yes, I did bring it up to the sales associates that were present .

One there is a guy and girl that has a relationship going and I don't think they should work together. The store in hooks tx his name is Waylon hook and the girl name is Alexandra belcher.yall say that family can't work together well I don't think people who are in a relationship should work together...I think it's bull crap y'all would let a couple date in the same work place but not family

The cashier was very rude yelled at me and threw my money at me I will not be shopping at dollar general again if that's how your employees treat your customers and when I told her I was calling the manager she said go ahead I dont care I was just trying to ask her a question and she had a attitude with me that is not very nice and it seems she doesn't care about her Job if she is going to treat customers that way

To Whom it may concern: I arrived at this store around 4:00 pm to purchase several items which include Snuggle Exhilarations Liquid Fabric Softener, Island Hibiscus & Rainflower, 50 Oz. The self adhesive sticker said 2/$5.00. Once I arrived at customer service and began to check the price came up to $4.50 each. I immediately stop the cashier from continuing to ring up my items and told her that the Snuggle Liquid Fabric is on sale 2/$5.00. She called MOD up front and explained to him the issue. He walk to the back to confirm the price and once he returned he had all the stickers in his hand and stated that the sale was only for two days. My problem is he didn't attempt to allow me to purchase the items at the sale price and honestly it's the store duties to remove the signs once the sales are expired. He stated the sale was over on 09/03/2018 and today is 09/06/2018. They would have remained there until I wanted to purchase the items. He was very nonchalant about the entire situation. He needs more management training . Thank you

I would like to let someone know how this management team treats their employees. The ones that show up for all their schedules shifts and when possible fills in, gets harassed by the management team. They get punished by hours being cut if they can't come in to fill a shift. Also, via text if they ask you to come in and you're sleeping and don't respond on your days off they talk down to them making them feel awful. I coming from years of running successful retail stores know this is very wrong and very unprofessional. I know the stresses of not having peole show up and call off. However there is a proper way to treat the employees that do always show up for their shifts and when possible not matter how little they can help cover shifts.

I was yelled at followed out the store constantly being yelled at by employee last night about 8:30 PM in Thomasville Georgia location 11200 US 84 East Thomasville, GA 31757 . My husband and the other employee working at the time witnessed it all I called last night to try to make reasons with the lady to understand why she was yelling at me she began to tell me I need to mind my business and take care my son who have almost lost twice this month due to diabetes . She is always loud with other customers and very disrespectful when things don't go her way to other customers Now fear at the safety for myself and my children and I shop there 2 to 3 times a day .

I'm complaiming about the state of the store at the FLagstaff, az location. It's seriously a dangerous store to be in, it is such a mess with product strewn all over the floor. I had to stop an elderly woman from tripping over a box strewn on the floor today. Pics of the chaos posted below. If I was a manager I'd be very concerned about a lawsuit when someone gets hurt.

I work with the lease compliance team a lot with multiple store locations. With DG having such a high volume it's hard for this team to keep up. Please grow this division so that update communication is better. No one person ( or small team) can handle 500+ jobs EACH and be 100% with everything else. You would need at least 6 to 8 people to make this run more affective. Ridiculous! To be more efficient change the workload or hire more people for this division. It's not fair to the landlords the team or the stores.

The entire appearance of the store is disgusting. When you pull up there is trash all over the parking lot. The metal on the roof is coming off. The dumpster out back is running over with trash and trash all over the ground in front of it due to laziness and know one wanting to pick it up. The inside of the store looks like it has never been swept or mopped. Something urgently needs to be done about this. Store # 14975

1575 Battle Creek rd Jonesboro ga 30236

Email contact at [protected]@gmail.com

The store in Bernice, LA is ridiculous. You can't shop in there because of the carts full of merchandise that either needs to be on the shelves or in the back. A lot of times you can't even walk down the isles because of these carts. You can't get to the shelves because of these carts. Today I needed toothpaste and had to move them out of my way to get to the shelf. This is every time you go in there.

I have been harassed by my store manager since I started working at the frederic store (11710) . He has made working completely miserable, he's a bully that constantly criticises my work, and spreads false rumors about me to coworkers and customers. He threatens my job, answers as long as he's store manager I will never advance in my career. And when I complained to my DM Brad Bowers about what was taking place, he took the side of the store manager Randy and basically called me a liar, saying I misinterpreted the situation, and yet the store manager still retaliated, by giving me less hours and treating me worse than he was. For a company that swears to have a zero tolerance policy against harassment, and retaliation, being the current victim, I have to laugh. Nothing has been done and I have never seen such a sicker sight of victim blaming and "men sticking together". Especially since there are witnesses and more victims. And if you were wondering, its all the women of the store, which is discrimination.

One store employee at dollar General in tupper lake is very rude to the customers when they ask if stuff that is not out she refuses to go look for it the employee name is Jeannie .this is not the first time I have gone to the store and had this happen to me. Also when up at the register she was very rude to all coustmers in the line also while at the register I heard her being very rude to other employees

I was shopping at store number 08362 on 08/26/2018 and when I checked out my digital coupons did not work. It is not th first time either but this time it was 4 different coupons that equal to $4.25 all together. I phoned the customer service number first and they gave me the www.dollargeneral.com/dcfeedback website but I did not see a place to enter my information. So I am writing my complaint here in hopes it will be taken care of.