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Dollar General

Dollar General review: So tired of rude clerks! 157

S
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12:00 am EDT
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This is a complaint about a Dollar General in Conway, South Carolina:

I am so tired of rude clerks! Can someone relate to this!? I like shopping at Dollar General, the prices are right and I go there often. But I have ruled out one location because of a rude clerk. I have been putting up with this person for a while, just kept thinking she was having a bad day or something. She has never said "hello" when I walk in, never says hello, how are you, did you find everything you need, etc, the usual polite things a clerk is supposed to say to a customer. I have always been polite to everyone, no matter what the situation, even if the other person is being an a__.

Yesterday I went there again, and there she is, having a friendly conversation with the customer in front of me, then when it gets to be my turn, she looks at me, I smile, and she sort of "jumps" like I have cooties or something, and said nothing to me, and I get the usual silent treatment. Then I wrote her a check, and she says (like a mean police officer) "I need to see your license". So, I showed it to her, thinking I was going to get arrested at any moment (I'm sick of that, too, every time I write a check at a store, I get that same treatment).

I don't know why this clerk doesn't like me, I have never been unfriendly to her, on the contrary, I have always tried to be nice! Why do clerks do this to people? I am sick to death of it, and I am tired of being treated rudely.

Look, people, if you don't want to work as a clerk, quit for God's sake, so all those other poor unsuspecting customer like me, don't have to put up with it.

157 comments
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Shuronda
US
Sep 02, 2019 8:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The saltine crackers was out dated the date on it was May 2019 and it's August 2019

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Dianna siggers
US
Sep 14, 2019 6:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I picked the bottle up lid came off in hand and splatter in my eyea took employees ten minutes to check on me or know if i want injury form filled out did not offer to call ambulance or flush eyes someone contact me told me the send a check to settle which i never received if i dont hear something about filing a law suit

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SBranham
US
Sep 15, 2019 9:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I love this product for the most part except when I get a jar that is rancid. I am going to have to quit purchasing I am starting to get as many rancid as good. it is costing to much to purchase this product . Please work on resolving the problem I really like the Clover Valley brand when I get a good one

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SA Ingram
US
Sep 15, 2019 6:02 pm EDT

The manager publicly outed my 10 year old nephew by accusing him of stealing . She was loud and arrogant and very rude. All she had to do was ask the person he was with to please take him out of the store. The child is autistic and has behavior problems.

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xdiver
US
Sep 18, 2019 1:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was overcharged, sign said on sale $5.85, register rang up $6.85. The manager said an employee made a mistake and they would not return my money or give me a credit. Additionally, there was a long line, one register open, 3 blocked isles full of products and the parking lot was trashed.

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Sue Krokum
US
Oct 07, 2019 6:26 pm EDT

Why do they ask if you want your receipt if they already printed it, they should not ask that, they say to always take your receipt people get scammed now days not taking it.

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Suzanne123$$$
US
Oct 12, 2019 4:56 pm EDT

That store was so dirty omg I can believe the stuff all over the floors the shelves all messed up and none of the employees seemed to care... something really needs to be done about that store..that is the dirtiest store I've ever been in...

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Sherry46
US
Oct 12, 2019 7:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

That store is filthy, boxes blocking isles, couldn't find what I was looking for, store clerk had earbuds in his ears. I'll never return their again. Going to report this to the better business bureau as well. Thanks for your time.

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rufuss,s
US
Oct 22, 2019 2:14 pm EDT

I been going this store a long time. there is nothing getting done. Everything is on shelfs not open boxes. It is terriable in there cant buy anything there is nothing on the shelfs. someone needs go in there clean that store up, you are going start losing busy because is a mess and dirty i wont be going back..

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rufuss,s
US
Oct 26, 2019 5:26 pm EDT

becca is backing at the tomahawk wis store she work there before and nothing done . got the items still in boxes you cant get down alley . do you people even read these complains, someone need go in there clean up that store..

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Twolums
US
Oct 27, 2019 7:15 am EDT

The spend 20 receive up to 5.01 was added last week in my app. My purchase before tax was 20.25 but I did not receive the option to select the 5 off 5.01 in my app on 10/20/19. I have spoke to 3 different
customer support personnel with no resolution. Is there a way for me to get this resolved. I have called and my ticket # is [protected].

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The wrong one
US
Oct 29, 2019 11:30 am EDT

My wife works there and for several days my wife has not had a break and worked over 6 hours this is illegal and yet your stores continue to do it?

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C. R. Martin
US
Nov 01, 2019 5:40 pm EDT

There seems to be a constant problem in this Dollar General. The aisles are overcrowded, you cannot get down aisles because of the clutter and items not shelved and being precariously perched. The condition of the store is not safe due to the clutter and items waiting to be placed on shelves.

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Diana Upcraft
US
Nov 05, 2019 4:33 am EST

Today bought a loaf of bread and could not eat. Odor permeated the bread. Not the first time. Marshmellows for toasting were inedible, tasting like the store odor. The store I visited today on East Broadway in Mt. Vernon, IL, had extremely strong odor and my eyes burned. My clothes still reek. Will never be back. Was a frequent shopper.

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C. R. Martin
US
Nov 09, 2019 12:38 pm EST

There seems to be a constant problem in this Dollar General. The aisles are overcrowded, you cannot get down aisles because of the clutter and items not shelved and being precariously perched. The condition of the store is not safe due to the clutter and items waiting to be placed on shelves.

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Cindyjward
US
Nov 11, 2019 1:34 pm EST

This product was very bad tasting, it had a metal taste to it. I buy alot from $ General on a fixed buget and was very disapointed! The upc code was [protected], it was not expired, 1PD1579A 12;24 best by Nov 22, 2021 please send me coupons for products, thank you. Cindy Ward 217 Trotters lane, Currie, nc 28435 ...

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chasity norwood
US
Nov 12, 2019 4:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My car sustained damage from improperly kept parking lot and I am getting the run around at the moment, being hung up on, and even yelled at by store manager, corporate number I was given no one answers or calls back, store manager and regional manager will not cooperate... Currently my insurance is covering but need reimbursement.

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Alford1972
US
Nov 18, 2019 5:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mina never say hi when I tell her hello or never says have a great day when you talk to her I say hell hello does not say anything every time I'm in there she is rude

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Kulik
US
Nov 26, 2019 11:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Purchesed the donettes 11/19/2019 expire date I guess on bag is 12/5/2019 they hard as a rock took back got another bag problem either bad batch or something needs to be done about your dates of how long they have a shelf life thanks Todd kulik

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Barber kay
US
Nov 30, 2019 6:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This has to be the worse bathroom I have ever been in ! Someone can get sick from going in there. Please make them clean it.

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Dnrsilva
US
Dec 09, 2019 4:39 pm EST

I purchased a bag of heartland farms puppy food today, and immediately went home to open the bag to find it moldy and smelling horrible! The bag is still in date, but I am taking it immediately back to the store to exchange it.

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DAS26
US
Dec 15, 2019 10:48 am EST

I had just went inside the store and as soon as I went around the corner the employee with dreadlocks and glasses looked at me and said, here's the weirdo.

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Sarah gelder
US
Dec 25, 2019 9:00 pm EST

Saw an employee smoking pot! Name was savannah and is an employee there! I was very disgusted by this and believe there should be reprocussions! Do stuff like that on your own time! Makes people not want to shop there to pay that employees paycheck! This happened at the Monroe iowa dollar general!

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Mdchilly
US
Jan 11, 2020 5:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

When taking the product out of the package the cheese was extremely crumbly as if it were not made right. The taste of it was slightly different but tolerable. There was no way to even salvage a single piece to add to a cheeseburger like we planned. The parts of the cheese we could get unstuck from the paper we used in eggs instead. See pictures

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Ekfllelelel
US
Jan 18, 2020 9:00 am EST

I bought a box of these at the dollar general in hazard ky and my husband opened them and began eating them and said they tasted bad and they stink, smell like a menthol cigarette. I think these need to have a recall before they hurt someone!

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Misty p79
US
Feb 29, 2020 9:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I went to vandiver doller general to get my son some cold medicine and the worker locked me out 10 minutes till closing. Straight up told me no that she was closing. That's rude and ur not supposed to close before 10 any way

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James Blevins
US
Mar 09, 2020 3:11 pm EDT

A manager just banned a person and told him not ever to come back for no warning and discrimination.

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Julie Trumble
Springfield, US
Jul 31, 2022 8:53 pm EDT

Hello,

The Dollar General in our town is absolutely amazing, clean, well staffed, great hours. For about the past month every time I have been in the store it has been extremely hot in there, the staff is sweating and tired. I would love to see the ac get fixed so that the staff is not suffering. Todays date is July 23, 2022.

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Justin Port
US
Jul 31, 2022 11:38 pm EDT

Called out one day sick and my manager told me I needed a doctor's note to come back, when I said I wasn't getting a doctor's note because you have to be out 3 days for it to be mandatory, then she fired me, then the DM called me and made me switch stores to the worst store in the district and treated me like I was worthless until I wanted to quit

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Chiquita White
CONYERS, US
Sep 20, 2022 6:41 pm EDT

Please advise me on how to get my $5.00 I went the store to use my coupon it would not. It said I had been used I just came in the store to use the coupon.

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Mark A. Johnson
Beech Island, US
Sep 25, 2022 6:57 pm EDT

Poor attitude of young men cashiers. Sidles full of merchandise on buggy’s waiting to be stocked. Shelves empty! When confronted their reply is I don’t get any hours so it’s not my problem. Need management to step in and manage. Terrible way to do business

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Natasha colon
US
Oct 02, 2022 9:45 pm EDT

I applied for full time position. I'm only allowed to work for "7" hours. I don't take any break but the store manager clocks me out even though I didn't take a break and still on the floor working. I work full time hours per shift but only getting paid for part time work (6.5 hours)

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ed reed
Tampa, US
Oct 10, 2022 8:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

date of incident 8/10/2022 time:10:30 am Edward Reed Dollars General Delivery Truck coming through my neighborhood hitting this tree knocking it all over my yard I Have call your corporate office several times on this incident i have a claim number [protected] i can be reached @ [protected] E mail johnsonreed34@aol.com

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Deshawn Williams
US
Oct 11, 2022 5:45 pm EDT

Bad customer service can not walk around dollar general employees outside not running the register for check out the whole place just going down the manager of the store is lazy never there he talks about his customers and employees also cursing out the customers

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Rose Keane
US
Oct 15, 2022 3:59 pm EDT

I went to my local Dollar General in Prospect CT and for another time the $5 discount for Saturday did not work. This has happened before and the service cashier can not explain or correct the issue. Why give out the discount or any discount if they do not work? Please contact me at [protected].

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useful60
Oneonta, US
Oct 15, 2022 10:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i want my 100 dollars back period they will not refund me and amazon is useless and it was confirmed no good want money back 100 dollars august 26 2022. At 3 pm i was upset tried 3 times told to call amazon and i did

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Jeff Sinason
US
Oct 22, 2022 6:51 am EDT

This store is absolutely horrible. Very often the aisle are full of carts from deliveries that have not been put on the shelves. This makes it difficult to access the shelves, navigate the aisle or find the products I’m looking for. This store has been this way for a long time with periodic times when it’s not as bad.

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yes one
US
Oct 29, 2022 9:39 am EDT

All the food products taste like a cleaner chemical or perfume that is sprayed on them, the bread has the taste of cleaning supplies inside the bag. Everything that touches the air is saturated with this disgusting chemical odor.

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Julie Conklin
US
Oct 31, 2022 2:41 am EDT

10/24/22

I fed my 3 dogs the adult Heartland dog food...every one of them has diahrea and vomiting! What is wrong with your dog food?

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Deborah Karm
US
Oct 31, 2022 2:56 am EDT

I purchased dog treats for my dog at Dollar General and she threw up right after she ate them. My email Karmdeborah@ gmail.com

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Dollar General is ranked 13 among 124 companies in the Retail Stores category