Dollar Tree review: A cashier and store assistant manager

Good day,

My name is Sophia Steele, and I am writing to make a complaint of a recent incident that took place on October 5, 2023. I visited the Dollar Tree store in Bloomfield, Connecticut, around 6:20 PM. I acquired a cosmetic brush for the sum of $1.33. Subsequently, I departed from the establishment, only to learn that I had not been provided with a receipt. Upon reentering the establishment, I proceeded to notify the cashier, who had Jamaican heritage, of my failure to get a receipt. While I was waiting, I saw the salesperson providing assistance to another client who was positioned behind me prior to my leaving the store.

Upon completion of her task, she informed me of her intention to contact a manager due to her inability to locate the receipt. Simultaneously, she expressed dissatisfaction by asserting that it was my duty to request a receipt. I informed her that it was incumbent on her to provide me with a receipt as well. The cashier engaged in a dispute with me, asserting her familiarity with the individual that I was with, who shops at the store every day and resides in a communal group home. She added that this person frequently visited the shop to buy dolls with the help of her support staff, and the staff routinely demanded a receipt for each purchase.

I spoke with the cashier about her awareness of the fact that this particular individual frequents the business on two occasions daily, accompanied by different personnel. Consequently, it is customary to request a receipt as a matter of politeness. Without delay, she promptly contacted the assistant manager, who also shared Jamaican heritage. The manager conducted a thorough examination of the register, and it was evident from my observations that she lacked a clear understanding of the specific item she was seeking.

I informed her that the cashier attended to just one individual subsequent to my transaction, therefore raising the question as to why locating my receipt has proven to be a challenging task. During this period, the cashier expressed her belief that she should not be subjected to such a situation since the value of the product amounted to just $1.25. Furthermore, she emphasized that it is incumbent upon me to request a receipt. I informed the cashier that I remitted a total of $1.33, inclusive of taxes, acknowledging the shared responsibility between both parties involved. I then proposed to the assistant manager the possibility of initiating a return process, followed by a subsequent repurchase of the item, in the event that locating the receipt proved to be a challenging task for her.

The cashier and I were engaged in an ongoing dispute on the allocation of duty for obtaining a receipt. I communicated to her that the burden of obtaining a receipt rested on all parties involved, and I expressed my determination to not depart from the premises without such documentation. The assistant manager expressed anger and raised their voice towards me, asserting their intention to involve law enforcement by contacting the Bloomfield police. This action was justified by their reference to Dollar Tree policy, which prohibits exchanges or returns, and the assistant manager's accusation that I had engaged in the theft of products.

I instructed her to proceed with her actions since there is evidence substantiating my payment for the product. Furthermore, I intend to pursue legal recourse in response to her accusation of theft. I proceeded to the outside environment and assumed a position of anticipation for the arrival of the Bloomfield Police. At around 6:40 p.m., four law enforcement officers came to the scene. I proceeded to provide them with a detailed account of my circumstances. However, the assistant manager unjustly accused me of theft and refused to provide me with a receipt for the purchased items. The law enforcement officers entered the premises and afterward reappeared with the goods that I had inadvertently left at the point of sale.

I was informed by the police that the store personnel lacked the authority to compel the person in question to provide a receipt. However, they expressed the belief that such a request was superfluous, deeming it unnecessary to involve law enforcement in a matter they considered trivial. According to the claims made by the assistant manager, Dollar Tree's policy prohibits returns without a receipt and does not grant store credit once a customer leaves the premises with their purchases. Officer Sean Murphy furnished me with case number #28470 and strongly advised me to bring this issue to the attention of the corporate entity, while also urging me to refrain from patronizing the aforementioned store due to subpar service quality. In my opinion, the manager's accusation against me, which I assert to be unfounded, was inappropriate.

The individual in question had the belief that I was experiencing fear, prompting me to depart from the location prior to the arrival of law enforcement personnel. I kindly request your prompt attention to this situation. Due to their wasteful use of resources, which diverts attention and resources away from matters of greater significance that the police might address, the assistant manager and cashier both need to face disciplinary action. I can be reached at [protected]@gmail.com or [protected]. I express my gratitude once again.