Dollar Tree review: Poor customer service (Audrey last name possibly Matthews)

Dear Sirs:

I want to make you aware of the rude and unprofessional service I received from your assistant manager, Audrey, earlier this month at the Pointer Ridge Dollar Tree location in Bowie, Maryland. I purposely waited to send this email complaint to you because I wanted to cool down and reassess my interaction with this assistant manager as I realize that we all have had bad days. But when I returned to the store on another day, she was engaging with another customer in the same rude and unprofessional manner. I was so turned off by her attitude; I left the store.

My earlier interaction with Audrey dealt with her unwillingness to accept my request to exchange three items without a receipt. She denied my request. I clarified to Audrey that I only wanted to exchange the three items, and that I was not expecting a refund. She demanded a receipt for the exchange.

I then asked her when did the store policy change because I have returned/exchanged items bought at Dollar Tree locations in Maryland, Virginia, and Tennessee without a receipt. I further explained to Audrey that I understood the policy to be that customers may exchange items but no cash refunds. And that I tend not to take the receipts since the store policy is, exchanges allowed but no refunds.

I told her that I understood that the store policy is an exchange without receipt and that the store managers that I am used to dealing with, Gina, and occasionally Ann, didn’t require a receipt for an exchange. She then told me to come back to the store to see one of those managers. I then asked her why the store policy was different while she was working? At that point, she insulted me further by saying that she knew I didn’t even buy the items I wanted to exchange at a Dollar Tree location. (I am unsure how she knew that because she didn’t scan the items. Please keep in mind, the total transaction of the exchange of three items is less than five dollars.)

Picture this — your Dollar Store representative acted this way with me in front of a line of roughly 5-7 customers. I realized that Audrey either, 1) wanted to be position of power/control, or 2) she did not know the store policy. Regardless, she wasn’t going to change her position in front of the other customers. I found our discussion to be a pointless, frustrating, exchange, and I felt humiliated by Audrey's dismissive treatment especially since I knew she was wrong. It felt discriminatory.

As I proceeded to leave the store, she told me to, “have a blessed day!” You can imagine how that made me feel.

Not only was Audrey rude and unprofessional in her dealing with Dollar Tree customers, she was now also condescending.

While there is a bright side to the story, (I returned to this Dollar Tree store and was able to exchange my three items for the items I wanted — without a receipt) no one deserves to be treated the way Audrey treats Dollar Store customers.

Jim Jackson