eBay
Reviews and Complaints

The item was carefully packaged and shipped by seller in accordance with normal shipping standards. The fragile glass portions of the item were specifically packaged well to avoid breaking during shipment.

Upon delivery, buyer immediately notified me (the seller) that the item was "not clean" like the pictures of the item I posted when selling. The item had not been used for 1.5 years and other than a few remaining coffee grinds, the item was clean and sent to the buyer exactly as pictured when selling.

The buyer then said that one of the glass parts of the item arrived broken. I find that hard to believe considering how well I packaged it. She also asserted that I wrapped the item in "toilet tissue." Ridiculous!

I communicated with the buyer, offered to replace the broken glass at no charge to her, and she refused and said she wanted a brand new version of the item.

I then communicated with Ebay;s customer service in the Phillipines on almost a daily basis until I received the returned item. I wanted to be certain I followed the proper procedures for this so I would not lose the money I sold the item for and on top of that receive a returned broken item of no value.

As I anticipated, upon receipt of the returned item, what I shipped in perfectly good condition was broken in two places and no longer worthy of selling.

I contacted Ebay again. They created a case for this item. They almost immediately sided with the buyer and the amount of the purchase - $127.00 - was automatically taken out f my bank account via Paypal.

I did nothing wrong. I shipped the exact product pictured in the Ebay post I created and packaged it perfectly well.

Now, I am out $127.00 and have a broken item worth nothing.

The seller 6godwater (69260) played both me and the system. I bougt the item that was never shipped and maid a complaint. They were answering my messages so your resolution center would register answer but when refund was ofdered I didn't answer, instead I waited for the money. Your resolution center closed the case but money was not refunded. Now I can't select the item to make another complaint and the seller still refuses to give money back.

Hi.
My pack, track nrVR072825223YP was sendt from turkey May 13 to norway. But IT has not come, and no more tracking info after this.
4 weeks from turkey to norway is very long time. So wondring what is happening?
And why do i have to make this complain so long and write things i dont need for U to even look at it?
So when will it come?
Yngve Gulbrandsen

SONJA. Very dissapointed at this customer service rep. She had me wait for a long time saying a lot of things unnecessary, only to find out she can't do anything about the issue. Very disrespectful and mean. I hunged up the phone and called again, thank goodness to Jazz and Bernadette, they helped me right away, took care of the issue RIGHT AWAY. I really appreciate these people who really helps and shows very good customer service. I love EBAY but I am not pleased and happy with how this SONJA represented you guys. I hope other customers didn't have to experience this.

I sold an item and had a return requested by the buyer. The buyer returned a fraudulent item. Ebay has refused to refused to refund my money. As a first time seller on eBay, I sold a piece of autographed sports memorabilia. After receiving the item, the buyer asked to have it returned and be refunded his money. I agreed to this request, and issued the funds back to him upon receipt of the package. Upon closer examination of the item, I quickly realized that the signature appeared different and took the item in to be looked at by a person who specializes in authenticating signatures. After seeing the item compared with it's previous pictures. He quickly determined that it was fraudulent and that I had received a completely different item than the one I had sent. I quickly reached out to eBay to let them know that there had been a fraudulent return, and that I wanted to stop payment on the refund that I had issued the day before. Ebay told me that they would open a case, and I was assured that the funds would be placed on hold until eBay was able to make a determination on the case. Within two days, I was called and informed that eBay had ruled in my favor and that they would be taking action to issue a refund to my Paypal account. Since then, a month has passed - I have had 5-6 phone calls in which I was assured that eBay was still working to process my refund and that everything was still going as they had said it would. Each customer service representative has been quick to identify what the hold up was, and told me that they would be taking personal control of getting the refund issued to me as well as be updating me on the situation as it evolved. I am still yet to receive a phone call from one of their customer service representatives. Throughout these calls, the story has changed three times - the first story was that it was just a delay of the funds and that I should be seeing them credited back to my account within 5-7 days. The second was that they had accidentally allowed my refund to go through and they had also refunded the buyer (giving him double the amount of money, and the actual item itself) The third and final story that I was told for the first time on May 21st is that the case had actually never progressed past it's infancy due to the fact that I had "voluntarily" issued a refund to the buyer myself. They contended that due to this fact, they weren't liable for any of the issues that had occurred or responsible for distributing funds to either the buyer or the seller. Despite recordings of these calls that they very clearly have access to, they have continued to state that their customer service team isn't at fault for both directly lying to/misleading me about the ability to put funds on hold in the first place. As well as the 5 separate representatives that told me that everything was progressing towards resolution. As referenced above, a month has passed now. Closing my window to try to pursue any alternative routes to recoup my funds, and all I am being told at this point is that "there is nothing they can do." and that "I have no other options. To put the cherry on top - they have also now billed me for a final value fee of $88 for the sale of the item through their website. To clarify - they are charging a percentage for a sale that was canceled, that they acknowledged was fraudulent, and spent a month saying the I was in the right and was going to be reimbursed. Bringing my personal total of losses to just over $800 and the piece of memorabilia itself. And depending on which story they choose to go with - potentially giving the buyer (scammer) over $1, 500 and an item that was valued at over $700. This is the worst customer service experience I have EVER had with any company in any industry. They have continuously neglected to act in good faith and now they have begun to completely deny any responsibility for the "lost" funds. Due to the timing, I am forced to question whether this is just a case of poor customer service, or intentional negligence. As of today, I have begun pursuing legal resolution as well.

I sold my late husbands phone on Ebay. The buyer isaacimohi was not home when Royal Mail tried to deliver. I explained this to him, he was very rude and abusive telling me i had not sent item, when i had tracking evidence. Unfortunately, due ot my husband dying, i wasn't thinking straight and when he said he didn't want the phone i refunded his money (£78) as i presumed Royal Mail would return my item since it hadn't been delivered to him. When i went to check Royal Mail i found out that he collected the item AFTER getting my refund (!st May collection), I then contacted him again requesting payment, he refused and refused to send phone back. i cannot believe that Ebay allowed this person to behave in this manner and was NO help whatsoever, i received conflicting information from Ebay. one week i was told i would get a refund within 5-7 days and when i called 10 days later i was advised all i could do was contact trading standards.. i find the number of years i have been a member and the fraud this man has committed, YET you take HIS side. I am extremely disappointed and have to add i will never sell anything on Ebay, i will use it purely as a buying tool. My late husbands phone has been stolen by a SCAM artist and EBay do nothing.

I received a broken item from a sloppy seller. I let the seller know. I filed NEGATIVE feedback for the seller. The seller started sending me nasty, rude remarks, but on her site claimed she was not able to make me happy.
I look back today and find out on feedback she never received my negative? Wiped off her site? Ebay took the side of this nasty seller, and never sent me an email letting me know they were taking off my NEGATIVE?
I see a new buyer gave this lousy seller a negative for receiving a broken item, and wonder how long this NEGATIVE will be on their site before Ebay erases it?

SELLER WAS krispar7 - ITEM #[protected].

I WANT A REFUND OF $22.19 SINCE MY FEEDBACK WAS ERASED. WHAT DOES EBAY BOTHER?

MY EBAY - us-swa9

Hi

I bought 4.3' 1080p dual lens car auto dvr mirror dash cam recorder+rear view camera kit from this store on feb 25, 2019 02:25 pst and paid $21.09 with paypal.
Till now I haven't received the item I ordered.

I have been contacting reboman0 but only response I get is please wait for the item as its been shipped. I have also requested him to return back my cash as it more than 3 months but still he doesn't want to return.

Can something be done please. as I need my cash back.

Here is the email trail
—
your previous message
I dont need the item..

I need my money back.

Reboman0:
Is your address correct?
We could help you.

Your previous message
Have you guys returned my cash?
This is my last email, after this I am complaining this matter to relevant authorities.

Its more than 3 months now and I can not afford to wait any longer.

Reboman0:
Thanks for your message.
We are sorry for waiting so long.
We really understand your feelings.
But what we want is that you can finally get what you want.
Could you please give us another chance to send you a new one?
Looking forward to your reply.
Have a nice day.

Your previous message
Can you please return my cash?

This is the last email I am sending you regarding return of my cash..

Reboman0:
Dear customer,
We are terribly sorry for all the troubles.
We promise we really have sent your item out as soon as we received your payment. maybe it has some delays on the way, you know there always are some uncontrolable factors leading to the delays. we really hope our customer can receive their items earlier because they expect that, and we really try our best to improve the shipping, but we are also helpless for the uncontrolable factors. sorry for the delays. we beg your forgiveness and hope you could give us one more chance to make up for you. your understanding will be much appreciated.
Waiting for your reply.
Best regards.

Your previous message
Hi reboman0

Can you please return back my cash. I did not received the item.. its more than 2 months now.

Reboman0:
Dear valued buyer，
Thanks for your msg.
I am so sorry to hear that.
So could you please kindly check if your family members have picked up your parcel or not?
If not, could you please kindly check if your neighbors have picked up your parcel or not?
And I will check it here at my part.
Is that ok?
Waiting for your good news and wish you a nice day!
Have a nice day!
Your sincerely, customer service dept

Your previous message
Hi

I did checked, they haven't received any item.
Actually its very hard to find the item if the tracker number is not there.
I really don't know what to be done. can you please return back my cash..

Reboman0:
Dear friend
Thank you for your reply and update the news to us.
So sorry to let you wait so long time.
We are also anxious like you. as sellers, we hope you to get it asap.
Dear, we had contact the post to check it. your address is right. the worker replies that recently the delivery is a little slowly.
And you know your country customs clearance is very slowly so that some parcel arrives delayed.
Dear, could you help us check it in your local post?
Any problem, pls contact us in advance before any actions, we will give you a plan to slove it.
Looking forward your good news！

Your previous message
Hi

Its long over due now. I haven't received the item..
Please return back my money.

Reboman0:
Thanks for your kindness.
Wish you a nice day!

Your previous message
Hi reboman0

I will wait till monday next week.

If I don't receive it by monday, I will mail you to return my cash.

Reboman0:
Dear valued buyer
No worries as you know we cannot control the post and usually not stable hope you can understand this thank you!
The item is still on the way and we believe you will receive it soon.
If you still do not receive the item, find a solution for you.
Is that ok with you?
Your understanding and patience will be very appreciated.
Have a nice day! :d

Your previous message
Hi reboman0

I haven't received the item yet. can you please find out where the item is since it doesn't have a tracking number?

Reboman0:
Dear valued buyer,
Thanks for your message.
Thank you so much for your kind understanding and patience.
I will be here waiting for your good news.
If you still cannot receive it by that time, please feel free to contact me and I promise I will give you satisfied solution.
Thank you so much!
Have a nice day!
Regards!
Your sincerely, customer service dept

Your previous message
Hi reboman0

Lets wait for 1 more week and see if I do receive the item.
I'll mail you on 05/04/2019 if I don't receive it

Reboman0:
Dear kavishsen,
Thanks for your msg.
I am so sorry to hear that and so sorry for all the troubles.
I promise I really have posted your order out when I received your payment.
Maybe it has some delays on the way.
As you know sometimes it just happened.
I know you are a nice person and will understand me.
To protect your profit, i'd like to use a faster and safer shipping way to resend your order all at my cost.
Will that be ok for you?
Or what else I can do for you?
Waiting for your reply and wish you a nice day!
Best regards
Your sincerely, customer service dept

Your previous message
Hello reboman0

I still haven't received my product. its more than 30 days now from the date I purchased.

Reboman0:
Dear valued buyer
Thank you so much for your purchase.
To give customers a best price, we have low profit in ebay, and in order to control shipping cost, we will use normal mail to ship which is without tracking no..
So hope you can understand us.
We have sent it to you on by airmail. normally it needs 20-30 days to your country, so hope you can wait for it patiently.
As a responsible ebay seller we promise we will be responsible for any damages or losses incurred in the shipping process.
So if you cannot receive your order within the estimate shipping time, you can feel free to contact us and we will find a best solution for you.
Your support and understanding will be highly appreciated. any problems or questions just contact us.

Best wished and a nice day!
Your sincerely, customer service dept

Your previous message
Hi

I haven't received the tracking number for this.
—

Hi,

My name is Dokleat Kollari, and I am a citizen of Kosovo. From 25 of march, I've bought some products on eBay, but until now I did not recieve any of my purchase that I bought. So throught this letter, I would like to ask you, if you can give me more information when my item will be delivered in Albania?

Here are mine tracking numbers:
1. UC016348779YP
2. UC016348558YP
3. UC042550318YP

What a complete nightmare! Today I wake up and got 6 different notices like as if they sent me the wrong notice! They have suspended my eBay account and limited my paypal account said I have to wait 180 days to recover the money within the account.

This is the first time I have ever been in trouble with eBay and I dont even know what ive done wrong. They said we have suspened your acccount and will not give a reason why. I really need this money its my life and my pride and joy.

Can anyone help me with this?

I Ordered sunglasses from from a shop on eBay located in the US to China, they were shipped via DHL.
I input the full address in Chinese including my phone number.
For some reason DHL claimed I refused the order but they never contacted me and refused to provide proof.
Ebay didn't accept my dispute and don't allow me to respond to their messages.
I was very dissapointed not to receive the order for over a month. Not even that but eBay weren't willing to hear me out.
This is my first order from eBay and was a terrible experience. This never happened with any other ecommerce platform.

Horrible horrible customer service lying all the time. I sold an item and it was returned to me, even I don't allow returns! I also was charged a selling fee 72.50$ don't understand for what. L
Called to a customer service 3 times, talked with bunch of rude and unprofessional reps, who can't speak or properly understand english.
Finally got a customer representative ian and he promised me to reimburse selling fee.
Guess what? Was charged a selling fee right away after our conservation!
Called again, spend the whole hour of my life over the phone talking with chinese reps, who don't have a clue and they called me a liar and told that ian customer representative doesn't exist and he couldn't promised me that.
Filed a claim with my amex, hope you are disgusting scammers will all fire in a hell!
Pls, don't sell or buy there! Chinese scam!

Your new policy of automatically relisting 'buy it now' items as, 'list til sold' is a rip off. I just called your representatives to voice my complaint that you relisted 19 of my expired items, and charged me .35 per item. I had no intention of reliating these as ' list til sold'. To make matters worse, you then relisted another five items using my May, 'free listings'. You have some balls. Then, the representative told me that I could have avoided this situation by 'ending sale' a few minutes before the time of the listings. That's your advice? What a ducking joke. I am joining many others who are letting their items expire, and will be off of eBay. I am not here to make money for you. While I am at it, the shake-down of charging a percentage fee of the shipping charges is theft. I recently passed on a 12.35 shipping fee, which cost me 12.50. Then eBay charges me 1.24 fee for the shipping. You and you company should be [censored]ing ashamed of yourselves.

Dear Sir/Madam,

I tried to buy an item through your website and it refused my payment and asked me to change my card and I surprised that the transaction was made through my account and I didn't get anything through my order, please send me back my money that I spent for nothing!

Best Regards,
Mohammad Alshraiedeh

Device: iPhone (iPhone7, 1)
OS: 12.2
App Version: 5.31.0
User ID: us_alshr
eBay Site: Jordan

Sent from my iPhone

Device: iPhone (iPhone7, 1)
OS: 12.2
App Version: 5.31.0
User ID: us_alshr
eBay Site: Jordan

Sent from my iPhone

Sent from my iPhone

I have a 10 volume collection of the great men of music series on lp arriving tomorrow for my son's birthday. The item is on my son kenneth's order page with a sold sign on it. The originalprice was #36.95 and becuae I outbit someone the same item jumped to $102. I am keeping this item becuase it was bought as a birthday gift, but I will only pay the original price. I care to have the other $68 refunded immediately to my card or I will go after your company. I outbit people many times before and nothing like this has ever happened. If this is your policy now, stop it or I will never shop with you again. C. Christensen

Ordered and paid for 4 diffrent packages.
Suddenly my account is blocked.
Almost 2 months and didnt hear a thing.

Total of almost R4000.00.

I need answers please.

Did sent info more than once and tell me i must phone ebay but number doesnt work im from south africa.

Can somebody please assist i paid for my goods.

[protected]
Jacques Du Toit.

On the 25th march 2019 i ordered a pressure washer from coooolmaan item No is [protected], 3000PSI jet washer 7hp 10litre per minute petrol high pressure jet washer, order was confirmed but on the 26 th i recieved an email sayiny it could not be delivered as it had several big defects, they were going to send it back and would i like a refund, i messaged them saying yes i would like my refund, but the money had not been taken by then, however on the 27th £156.99 was taken from my account and never returned to me, i am very upset about this as i don't have much anyway but this has now left me broke, please help me get my money back, thank you Derek Macleod
[protected]@yahoo.com, tel [protected]

A little while ago which I was looking on eBay, I found Item number [protected] from alexcat01 which is the original Hasbro Fashion Faces 1989 play set but someone bought it. Make someone send it back to alexcat01 and get his money back. I do not want the Vintage 1993 Wintech Pocket Fashion Designer w/ 10 rubbing plates that is from jptimes6. I want the original Hasbro Fashion Faces 1989 play set from alexcat01. Make jptimes6 close his eBay store down and allow 3***y (or whatever his name is) to send the item back to alexcat01 immediately before reselling the exact same item to a girl crazy collector who is widely known as americang_60 (a fan of girl toys).

I think there are serious problems at ebay when regular, dispute and appeal representatives cannot follow up or follow through on their own recommendation(s) and promises to get a refund on a fake gold rings sold to me and my son in December and arriving in January 2019.

My son and I purchased at least 60 gold rings from our respective store names at the time, yesteryear09 and earldube_0. When we started receiving them in January they did not look real. So I did an acid assay for 10K and 14K on them as well as soaked them in white vinegar for 24 hours which showed them to be fake gold leaving dark spots, tarnish and loss of gold. I did not know which of the 5 sellers sent which items to us as they all looked similar sent in envelopes with Chinese writing I did not know who sent what. So in order to know who sent which ring, disputes were filed as not received, and these sellers responded that they did send the ring(s) identifying them in their response and I was able to determine who sent what. I noted what I had done to determine which seller sold me what ring and noted all of this new information under each submitted dispute. I also noted that I was not sure now if it mattered that they were filed as not received instead of not as described and got no reply. 30 days go by and I'm told that because I did not ask eBay to step in and help me all of them were closed. Then after eBay read everything in my dispute, they reopened all of the cases and told me I needed to refile all of them as not as described and not to worry because we would get our refunds. So I took pictures and uploaded them to each dispute with an explanation again of what had taken place and why I was resubmitting them not as described. It took me 3 days to get this done. Then 30 days go by and they are all closed because we did not ask eBay to step in and help. I called eBay again and told them what had occurred and we were told not to worry; not that we had to call eBay again and ask them to step in to help. We had already did that and followed eBay's instructions. They were re-opened again and 30 days later we finally started receiving our refunds on items that were paid for and not as described or never received. I asked about the other disputes that were filed and why they were not accepted. I had to talk to disputes and ultimately a person by the name of Ray, a supervisor, who said he would personally re-submit all of the claims that were closed in error and I do not have to worry about anything. I should get the remainder of our refunds within 30 days. Well, wouldn't you know that all but 7 were not reimbursed to us. I explained all of this to an escalations supervisor who said they would help me with all the remaining un-reimbursed claims; those that were not yet refunded back to us were re-opened, and again I was told not to worry Ms. Dube. In 30 days if the seller does not respond you will get your refund. 30 days goes by and I am refunded everything except 4 rings on my son's account that was changed to OUR store in January findingutreasures, and 3 rings on my account yesteryear09 that is in business with my son on findingutreasures now. With Cody's help in Escalations these 4 rings were again resubmitted for a refund this time if the seller did not respond in 5 days to return the items for a refund we would get our money back. He did not respond and Cody called me back as promised with a refund on 3 of the 4 rings. He could not tell me why the fourth ring did not refund and transferred me to Appeals where I spoke with Smairalen who diligently worked on this until she found out the root cause, Case SR1-[protected]. Now I feel like everything is finally over and we received our refunds due. Smairalen will call me to let me know when to expect a refund for this item.

But then I got 3 emails sent to my yesteryear09 account, stating that 3 cases have been closed in March with no explanation, who was awarded what, what the amount is, nothing. I was perplexed as to which 3 cases these could be. So I click on SEE RETURN DETAILS and there is ID information from 1 but none of them at all recorded with any additional information as in all of the other disputes I continually updated and re-submitted the past 4 months. Here are the 3 items:
1) JEWELRY 3.29 CARAT NATURAL GARNET 14KT SOLID WHITE GOLD RINGS SIZE 8.5# has been closed, Seller Gerald Zimmerman.
2) 3.95ct Brilliant Cut Natural Pick Diamond Solid 14 KT Yellow Gold Rings 9# has been closed, Seller Gerald Zimmerman.
3) [protected] Natural Antique 3.23Carat Yellow Sapphire Rings In 14kt Solid Yellow Gold 9# has been closed, Seller cameromaul0.

I called eBay today, April 4th and spoke first to Rhodora in Escalations, who's supervisor Dee, was too busy to speak to me and asked Rhodora to tell me to file for a refund from PayPal. In other words, don't bother me, and have someone else take care of your problem. So I called back and got Ria, asked to speak with her supervisor, Mark who would not even let me speak or explain what happened. He denied everything I was trying to explain to him. I finally had to ask if he was going to let me talk because I'm a customer who is calling to get help. He said he's not going to let me explain and only take what's written on the email as truth. I replied that I would just continue my BBB complaint and include his name and his response to me in the complaint. He said he didn't care what I did. I told Mark to go to hell and hung up. I didn't tell him what I really wanted him to know about his unprofessionalism and rude behavior.

So now I am in April 2019 still trying to get a refund on 3 rings purchased from yesteryear09 account and am no further ahead after calling for 4 months, and am just now finding out that there is a possibility that these 3 items on this account were never followed up by anyone and just left in suspension for 4 months receiving closure in March 2019?

When is ebay going to take responsibility or honor their own buyer guarantee that if an item is not as described the buyer will receive a full refund? Instead my refund is prlonged month after month after month, with errors performed by multiple various representatives from ebay's general help, escalations and appeals that I am still sitting here typing yet another complaint because ebay will not do their job or acknowledge that they have a platform to follow so these kinds of problems keep occurring?!

I want my refunds on these 7 items 4 months ago. I am not going to start another process with paypal because ebay can't be responsible, ethical or professional.

Charles Dunn (PURCHASER)
780 Geneva Dr.
Rockwell, NC [protected]

PP ID: missie [protected]@yahoo.com / [protected]
PP Password: dunnch1939
____________________________________

SOLAR POWER WIND CHIME LIGHT HOME GARDEN OUTDOOR INDOOR DECORATION LAMP NS
Item number [protected]
Sold by nicesumer (43785)

3 - Ebay order was placed and paid ($20.18 - PAYPAL) on December 18, 2018.
10 - Ebay order was placed and paid ($94.90 - PAYPAL) on December 18, 2018.

Estimated delivery: January 15 - February 18, 2019

I received 3 SOLAR POWER WIND CHIME LIGHT HOME GARDEN OUTDOOR INDOOR DECORATION LAMP NS ($20.18) in February 2019.

I notified nicesumer (43785) via ebay that I had not received 10 SOLAR POWER WIND CHIME LIGHT HOME GARDEN OUTDOOR INDOOR DECORATION LAMP NS ($94.90).

On February 21, 2019 I received an email from 43785 stating the order would arrive 15 -20 days… which would be March 8 - 13. THE ORDER HAS NOT ARRIVED AS OF APRIL 3, 2019.

On April 3, 2019, I contacted Ebay and they referred me to PayPal for resolution.

Feel free to contact me via telephone or email.

Thank you for your assistance pertaining this matter!