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eBay Complaints 892

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3:10 pm EST
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eBay account suspension

My name is Edgar and I am a veteran who got home 2 years ago after a long tour in Iraq. I was racially profiled on eBay and I was kicked off their platform for doing nothing illegal while i was trying to find a new engine for one of my old cars to buy from a member. eBay would not help me or answer any questions other than telling me i am suspicious. This is not fair and unfair treatment that i cannot use eBay which is monopolized the market on finding used goods for sale at a good price.
Never in my life have i felt so singled out.

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BeeTra
US
Dec 20, 2019 5:25 am EST
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I went to www.reinstatetoday.com to fix my account.

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8:56 am EST

eBay didn't receive my items

I ordered some toothbrushes and did not receive them and my email went unanswered. I tried to contact the seller again and saw that s/he is no longer a registered user. I tried to contact them again but the window pooped up that said there is a problem and go back a page. I realize that there is not a lot of money involved, but if this person is charge 200 + people $3.00 each, then this is fraud.

I would like my money back please. Here is the page stating he is no longer registered. https://www.ebay.com/usr/liel_shop

Item ID: [protected]
Item price: $3.02 (2 x $1.51)
Seller: newstor67100 (362)

Thank you

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8:39 am EST

eBay chinese seller scam fraud

Ebay linweipqq Chinese Seller Scam Untrustworthy Negative Feedback
This Chinese seller really got some nerves.
To start with, the item wasn't as described and I have requested to send it back.
We have mutually agreed that once they received the item, they will refund the cost of the item including the return postage cost. Things change when the item reach in China.
I ‘ve return the item with Royal Mail track and signed and keep the seller update with tracking number and proof of postage
This seller never bother (Or don't want) to check the item and the post tried to deliver the item for 5 days or more but no answer. (The post leave the card for pick up ofc)
I've contacted the seller for this, and only replied after repeated chasing.
1 minute after replying ‘hi, sorry, we not Have received it, we will go to post Office ask them, many thanks ‘, The seller has opened case and ask Ebay to help in, and 15 min after that the case was CLOSED AND RESOLVED and I will not be refunded!
To my surprise, what's kind of lies the seller telling ebay and what kind of gullible customer service who handled this matter without checking fact and evidence with both seller and buyer. (in this case seller only)
Its been almost 2 months dealing with this, my case was closed in 30 min!
I have go all to way to make this right with a lot and patience and time wasted as they did not reply and need to be chased. I don't even gave them a neutral and negative feedback as I think its only fair for both parties until this is resolved.
It was very frustrating, confusing and disturbing and of course I have appealed for this matter to look at again.
Fortunately, someone is a bit smarter from Ebay customer service look at it, and eventually I was refunded for item and now waiting for Paypal to refund the return postage cost.
I wish I could send negative feedback to warn potential buyer, but I am bit too late for that. Tho, I am gratitude I can write it here and hope people would google up their name and learn from my experience.

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1:02 pm EST
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My name is Tony Bobet. i am writing of for my brother, Raul Bobet. i am filing an complaint for him. he order an Yellow Power Rangers plush doll, on January 29, 2019, and its sent on January 30, 2019. The seller is Carrie 2872. The item is Power Ranger Yellow Plush Doll. The price $17.35. I suppose to received the item. on the February 2, 2019. The tracking...

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2:12 am EST

eBay lp00119897705500

Lp00119897705500.. This is the yanwen air parcel no.. It has arrived india on 26 dec2018.. Till today there is no update in parcel.. From yanwen.. I have ordered and paid for item on dec1 2018.. The item should have reached me on 18 dec2018.. But the sellers don't respond correctly.. Nor no one gives a way.. Why should ebay do such way.. It's my sincere please for yanwen.. Ki ndly deliver my product.. And update online where my product is.. I will be very pleased and thankful.. If you do this to me.. Thank you bye bye

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5:29 pm EST

eBay customer service.

Don't let these inappropriate people continue to farm out their calls to third world countries. They lie, they are inappropriate, unprofessional and conduct themselves in a manner not consistent with anything acceptable in the USA. I have never experienced anything like what I have experienced over the past 2 days.

For the rest of the world. The direct number to corporate at ebay is as follows. 408-376-7400 Start with extension 66359. All of the extensions start with 6 or 7. I will posting them every day right up to the CEO's direct extension. Please direct your calls to their corporate office where they should be directed.

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jbking27
US
Jan 19, 2020 3:12 pm EST

Thank you for that information. Did that first extension solve your issue?

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4:34 pm EST

eBay refund

Day after making purchase Ebay sent message saying I would not get item and be issued a refund within 48 hours. 10 days later called customer service and told would be refunded in 2 days. Why did Ebay lie to me in their message and only issued refund because I called customer service. Customer service told me Ebay just reached a decision on my purchase but knew day after money was withdrawn from my bank account I would not get item.

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ruggerd
US
Jan 31, 2019 5:19 pm EST

They are pathological liars. This is what happens when you farm calls out to third world countries that could care less about customers. Call the number [protected] extension is 66359 That is direct to corporate. I will posting all of the corporate direct numbers on a daily basis all over the internet so people can go right to the source instead of hiding from their customers.

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7:37 pm EST
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eBay overstock selling through ebay; "luxury cotton sateen" sheets

The sheets arer different from what is described. They are thin and will not last long. They are not sateen.
I always wash new fabric items. These came out of the washer looking like they had been in use for years.
To return them, Overstock wants them in new or unuse condition. So much the better to scam another customer!
I want a refund. I deserve a refund.

Can't get it. I contacted the seller first, as ebay instructs. So now I have no way to demand my money through ebay. As soon as I contacted the seller about the problem The item no longer appears in "my ebay". My complaint is not with ebay! It's with Overstock

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10:50 pm EST

eBay false promise - untruthful

Date of incident: 01/25/2019
Item number: [protected]
Customer name: Sukanya
Description:
One of the worst experience I have ever had in online/ e-commerce site. Please be cautious.
I purchased an item from ebay thru bidding on 01/11/2019 and later noticed that the item comes from china and it would take 2 months to reach. Before item was shipped I contacted seller and cancelled the order, but instead of refunding full price seller returned only actual cost and not shipping.
For this I contacted ebay on 01/14/2019 and spoke to CSR named "Rena", wherein she promised ebay would return the shipping charge of 2.99$ and that return has been initiated, but since I did not receive any confirmation the next day I contacted customer service center again and spoke to "Sam" who also confirmed that "Rena" has initiated a refund of $2.99 and it would be posted in to my account in 3-4 business days. I waited for more than 10 days and on 01/25/2019 when I reached ebay again wherein the CSR connected to escalation team where in one gentleman by name "Ryan" spoke and made this comment "ebay CSR do not know the process and may have made a false promise which ebay may not be able to keep up. We cannot issue a refund" When I told him it was your team that confirmed/ promised he told again we cannot issue refund for promise given by CSR.
I TOLD HIM to cancel my account and also that I would post about my experience on social networking site for which he responded that's fine and you can do as your wish. That's why I am posting this first on the customer site and I will continue to post the conversation in social platform as well.

I am fine losing $2.99, but I cannot except big e-commerce site making false promises and inter team not supporting each other.

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9:51 am EST
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eBay deceptive information on checkout

I was interested in buying an item, but wanted to find out about shipping prior to placing the order. The screen indicated to proceed to checkout for shipping information. When I did proceed, it tells me that I have purchased the item and cannot cancel the order. I did not purchase the item. They keep sending invoices. I have contacted the seller and ebay but heard nothing. The item is showing up in my shipping cart. I will not be paying and will never purchase or sell anything on ebay again.

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12:02 am EST

eBay unethical behavior allowing a seller to cancel a purchase after I paid for the item.

I recently won an auction to buy a vintage corvette jacket on E Bay. The purchase was completed and my credit card was billed. The item's auction number was [protected]. However, the seller cancelled my order saying that he had previously decided to sell it to someone else. E Bay complaint representative Kia on 12/23/18 told me there was nothing they could do for me. This is not the way that this on-line internet auction is supposed to work and yet she claimed nothing could be done. I told her I wanted it resolved by my obtaining this jacket in any way that EBay could arrange it in order to uphold the integrity of the process. I BELIEVE THAT E BAY IS FRAUDULENT IN CLAIMING THAT THIS IS A TRUE AUCTION AND THE WINNER IS ENTITLED TO THE PURCHASED ITEM FOR THE WINNING PRICE OF THE AUCTION!

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3:44 pm EST

eBay unethical behavior scam

I ordered two apple 6s plus phones at 247.71 each and was sent two Apple 5 phones. I have contacted the seller and only have received credit on one phone. I do not know what kind of bs the seller is conducting but I want my money back as you guarantee. I returned both phones and have the post office receipt for nov 26.

My name is John m Farrell [protected]@aol.com
My number is [protected]

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2:21 pm EST

eBay always have trouble signing in!

Cannot sign in, ebay keeps coming back with the oops no match or never ending number codes to prove that not a computer. Have used both email and user name, do not use a cell phone use land line phone. Do not use facebook, I just want to use my user name or email to sign in and 1 or 2 squibble number to prove that I am a real person with an account. I only use at home

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3:45 pm EST

eBay lack of product hoover carpet cleaner model fh50900 from four vendors!

This is the fourth vendor from which I have "purchased" the Hoover Carpet Cleaner model #FH50900. I began in October, 2018 and the last order was on Dec. 15th. I am so upset that your vendors advertise the same product over and over again and then, when they don't come, eventually refund my money with no explanation. FOUR VENDORS! The last one was Sean Hamilton, Invoice ID: EBAY35809012731. The one before was from claytonammo_3 - he also refunded my money. Another was from us-plaza who was polite but couldn't fill my request and refunded my money. The first (I believe) was from elite_warehouses who stated that when they checked the product it wasn't in good condition.

That's FOUR DIFFERENT VENDORS WHO FRAUDULENTLY ADVERTISED THIS SAME PRODUCT!

And I STILL do not have a carpet cleaner! I must state here that I am not out any money, but I definitely feel that I have been scammed out of a lot of time and futile worrying!

IF POSSIBLE, I DO STILL WANT THAT PRODUCT! Please advise!

Patricia Corona - [protected]@aol.com - [protected] cell

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1:42 pm EST
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eBay wrong information has input and forced to stay in customer account

The following statement is TOTAL FAKE MAKING From EBAY WITH THE SELLER.
___________________________________________________________________

SELLER: ec-case ( 40016 )
This order was not successful. Order cost has not been included in the total amount.
No estimate available
Luxury Stand Leather Magnetic Card Wallet Case Cover For iPhone 5s SE 6s 7 Plus
Luxury Stand Leather Magnetic Card Wallet Case Cover For iPhone 5s SE 6s 7 Plus
Item price $20.94
Item discount -$6.99
Quantity 3
Item number [protected]
Shipping service USPS First Class Package
______________________________________________________________________

I purchased (3) iphone 6 plus leather case cover from ec-case on ebay. I paid on the Oct 26, 2018 and they mailed out to me on the Oct 27, 2018. AND THAT IS FINAL. I CONTACT EBAY CUSTOMER AND THE SIDE OF THE SELLER. THE SELLER AGREED AND SENT ME COPY OF MY PAYMENT. BUT THE EBAY IS KEEP ON saying something to explain to not stop creating false comment on my account.

REMARKS: this is strongly not recommended. I as a customer felt humiliated and assaulted because this act is to put customer as a thief which is not correct. I felt like Ebay is putting customer in a political situation or oppressing customer when thing doesn't went smooth on their side. I sincerely hope they will change it, otherwise, EBAY is going to turn out into a SCAM site in the next couple of years. Bad comment keep on coming.

Please delete the wrong information in customer account which they felt embarrass and neglected if they have called for assistance. They are really slow on this. Perhaps they have to re-organize and have a meeting regarding customer care and or the normal good standard of a online company.
ec-case ( 40016 )

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10:51 am EST

eBay flashing illuminated erasable neon led message menu sign writing board us

I received my biard but the power supply was damaged and i am having no luck getting the ebay seller to make good on it, i have sent several emails, but have had no positive results from the seller can you do something...The seller did reply with a lame answer that they were not making any money off the sale, well that is not my fault, sounds like bad business on the part of seller, all i want is a working board and that cant happen until i get a working power supply, can you please help, her eis info you might need
Total: $30.98
Item ID: [protected]
Seller: love2sunny.

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Update by Sparky R. Miller
Dec 09, 2018 10:54 am EST

Here is photo of damged power supply

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8:38 am EST
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Why is it so hard to return a item? Fix my toys has said I can return but have to go with ebay for my return. There is no history that I bought anything so how can I get it done? Your web site is made for people who know how to use a computer not old guys like me. I will keep this even tho it is worthless to me I will take losing the money and just let people like me know the problem. I will also never shop ebay again.

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12:09 pm EST

eBay flashing illuminated erasable neon led message menu sign writing board us

I have received damaged goods from eBay - stmil_77"
Received my sign ok but with damaged power supply, I have sent the seller emails along with image of damage, but she says image is so small, I am getting very angry about this I have never had any trouble until now buying things from ebay, I dont think seller is being very cooperative and seems to be stalling, so I am sending this praying you will resolve this issue as soon as possible. I want a new power supplky so my sign will be operable, please get this taken care of

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Update by sparky63
Nov 23, 2018 12:11 pm EST

nothing to add at this time

Update by sparky63
Nov 23, 2018 12:11 pm EST

I have done everything i know to do to contact eBay - stmil_77" but she still has not resolved the issue of damaged power supply please help

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1:44 pm EST

eBay a vile disgusting ad for "sex toys" - only with real 'evil' in it!

https://www.ebay.com/i/153239288096?var=453103516514

Go to this "filthy vile ad" that popped up on my internet service provider's website (bing's "outlook.com")

How does ebay get away with advertising such vile, filthy, satanic stuff?

Yes - satanic!

This is beyond "sex toys" and whatever else they are trying to sell - just look at the ad, and tell yourself something 'evil' isn't going on here!

That's all. Make them pull this ad forever!

Thank you.

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5:18 am EST

eBay yamaha tx802 - #[protected]

According to the Tracking information It appears the item in question has never been shipped. If the seller is having trouble I would appreciate notification. I need tracking information so that someone can be available to meet the delivery personnel. The Fed Ex shippers label information is erroneous. According to Fed Ex the package was never shipped. It is listed as weighing 5 pounds. The piece of electronic gear in question weighs closer to 30-40 pounds.

If he intends upon canceling the transaction let me know. I would prefer to have said item. Perhaps I am being being overly suspicious. But he said that he had shipped thru USPS and the Tracking number is Fed Ex. He also said the post office had returned it to him and he would ship out the next day.

hemmroyc - ("Hello sir sorry for the late response. I recieved a slip from the post office today at my commercial unit, when I called they said that there had been a mix up and it came back but was resent. I will go in tomorrow on my lunch break and get this all cleared up and get you an update on your synthesizer. Thanks so much for your patience.") - That was on 11-07-2018. I have not heard from sense.

I would like clarification. I don't like the jumping the gun. But my instincts tell me something has gone awry. I guess because I have been in a similar situation before with another Ebay seller. The seller pretended to ship an item, as a pretext to get out of a sell. To resale the item at a higher price. If I am wrong. I offer my apology.
But "Hemrroyc" is not responding to my requests for a tracking information. And around this time of year, getting packages thru the post office is problematic
Respectfully yours
Freddie D. Chambers

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About eBay

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eBay is a leading online marketplace that connects buyers and sellers from all over the world. Founded in 1995, eBay has grown to become one of the most popular e-commerce platforms, with millions of active users and billions of dollars in transactions every year.

One of the key features of eBay is its vast selection of products. From electronics and fashion to home goods and collectibles, eBay offers a wide range of items for sale. Buyers can browse through millions of listings and find exactly what they're looking for, whether it's a rare vintage item or the latest tech gadget.

Sellers on eBay also benefit from the platform's global reach. With millions of potential buyers from all over the world, eBay provides a powerful platform for small businesses and individual sellers to reach a wider audience and grow their sales.

In addition to its marketplace, eBay also offers a range of other services and features. These include eBay Motors, a dedicated platform for buying and selling cars and other vehicles, as well as eBay Classifieds, a local classifieds site for buying and selling goods and services in your area.

Overall, eBay is a trusted and reliable platform for buying and selling goods online. With its vast selection of products, global reach, and user-friendly interface, eBay is a go-to destination for millions of shoppers and sellers around the world.
How to file a complaint about eBay?

Here is a guide on how to file a complaint about eBay on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.

3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.

Overview of eBay complaint handling

eBay reviews first appeared on Complaints Board on Nov 2, 2006. The latest review EBAY not doing their job. was posted on Aug 24, 2024. The latest complaint Account - permanent suspension was resolved on Jan 09, 2022. eBay has an average consumer rating of 2 stars from 3826 reviews. eBay has resolved 164 complaints.
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  1. eBay Contacts

  2. eBay phone numbers
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