eBay
Reviews and Complaints

An item I sold was as described. Buyer said item was missing a piece that was not even included in the auction and that did not even come with the item when bought new! I called ebay and they said just because the buyer said it was not as described even though it was, they were refunding the buyer and charging ME for return shipping. The buyer is being allowed to return the item at my expense for something that was not even supposed to be included! When asked for a reversal of decision got a whole run around about how that is not possible, blah blah blah, no one here does that, blah blah blah and refused to change the decision even when agreeing that my item was accurately described, the item complained about was not in the listing description and does not even come with it originally. The item is a USB microphone which does not include an adapter (the item claimed missing) because it plugs directly into the computer with the usb cord which was included and is not the "missing" item being complained about! If the buyer feels they needed an adapter they should have had to purchase one separately since none was included in my auction nor came with the original item. The item does not even need to be plugged in with an adapter since it is powered and run by the computer. I am seriously considering cancelling my business with ebay over this dispute. Where is the backing for good customers! I have had over 1100 sales and this buyer is new but they are getting better treatment than I am. I am very upset and want the decision reversed immediately but am told its not possible. Now the buyer has had the item for over 3 weeks, could have broken it for all I know but I am being forced to accept its return and give a refund when I am totally opposed to the wrongful decision.

From: John Litten
Sent: Thursday, November 1, 2018 9:26 AM
To: 'eBay'
Subject: RE: ✅ ORDER CONFIRMED: Ghostbusters Tom Wha...

This is my second request for you to help with this situation. The ad stated the poster would be sent in July or early August. I contacted the seller and he said it would be early October, To date I have not received this product.

Please let me know if I need to file this concern elsewhere. This is my first E-Bay purchase and so far not a great experience,

Thanks

John

From: John Litten
Sent: Monday, October 29, 2018 11:16 AM
To: 'eBay'
Subject: RE: ✅ ORDER CONFIRMED: Ghostbusters Tom Wha...

I never received this item. Can you help? Tried to reach the seller and get an error message on your site.

From: eBay
Sent: Saturday, July 21, 2018 9:38 PM
To: John Litten
Subject: ✅ ORDER CONFIRMED: Ghostbusters Tom Wha...

ETA: Thu. Jul. 26 - Fri. Aug. 3. Look out for an update with the shipping confirmation. Thanks John, your order is confirmed!

Thanks John, your order is confirmed!

We'll let you know when your order is on the way. In the meantime, you can finish creating your account - you've got only one step left!

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Ghostbusters Tom Whalen MONDO Poster Print SDCC SOLD OUT

Item price: $94.00
Item ID: [protected]
Seller: samclay (164)

Estimated delivery:
Thu, Jul 26 - Fri, Aug 03

Your order will ship to:
1 Microsoft Way
Redmond, WA 98052
United States

Order total:
Price $94.00
Shipping Free

Total charged to
x -2826
$94.00

I regularly purchase items from your website, often weekly. I believe if you look up my account you will see that I have purchased items off your site going back at-least five years. On August 2nd I purchased a IPhone 6s off your "site". Within 90 days the fingerprint recognition stopped working and the phone will not activate? After repeated attempts the seller finally responded to my request for a Return and refund. The seller wants me to send him the phone at my expense for REPAIR. I called Ebay customer service to ask if "you" could intercede on my behalf and at-least get me a shipping label You customer service agent refused, claiming the purchase was over 30 days old? I explained to your agent that as a LOYAL customer for seven years, I did not consider a shipping label or an email on your behalf to be a burden on Ebay. Your agent made it abundantly clear to me that customer loyalty is not part of the Ebay business plan. Your agent decided to lose a loyal customer of seven years, instead of incurring the cost of an email. Shame on you

So Ebay has been making money by charging Sellers fee's on what you charge for shipping. For Example. I sold a item and charge $60 to ship. It actually cost me $78 and some change via UPS to ship a 54 lb box 48 x 12 x 17. Additionally Ebay turned around and Charged me a $6 dollar fee for cost of shipping. That does not seem legal and someone should look into this practice. I was already charge a final selling fee. And now a Shipping fee charge on top of that. They didn't ship or pay for packing supplies. It is getting harder and harder for anyone to make money on Ebay selling unless you didn't pay any money for the item you are selling. Boo. seems very shady. I have a receipt showing I already paid over what I charged but that does not matter. They still increased my shipping cost even further :/

I purchased an item of clothing on ebay and was sent the wrong item, which the seller denied. After sending more photos they told me to send back item without tracking (knowing full well that items need to be sent back with tracking) and that they would reimburse the shipping fee. They have now claimed they didn't receive the item back. Ebay is now sending me emails saying I have not sent back the item because I cannot mark it as sent as there is no tracking number. I have explained this to multiple people on Ebay and they won't do anything to fix it and the seller has had no repercussions at all for this behavior.

Ebay's entire operation is a scam. Sellers now face no repercussions for their short comings because Ebay pays for return shipping. Sellers merely accept the return with no penalty and continue on their way, while buyers are the ones wasting their time and gas money going to a post office waiting in line for 30-60 minutes.

My return rate, as a buyer, on Ebay has got to be approximately 90% which is pathetic. I even email sellers prior to buying to MAKE SURE I am receiving the proper item. They go so far as to send me a picture of what I'm buying. and then... I receive something different than pictured. It never ends. Ebay protects sellers so that they can keep raking in profits.

Another example...

I buy motorcycle parts quite often. 90% of the time I need to ship these parts back because the seller claims they are in good condition yet they don't work or are damaged and unusable. WASTE OF TIME!

One may say "but you can leave negative feedback..." No! You cant! I've tried this and once I mail back the item and receive a refund, Ebay deletes my negative feed back and allows the seller to restart this process of selling garbage to yet another unsuspecting buyer.

Your company sucks, Ebay!

I ordered an Argus 300 projector lamp from GEORGE TVDEN a dealer in Otis Orchards, WA. The wrong lamp was sent. I sent the lamp back to the dealer. He said he would send the correct lamp but I never did. I registered a complaint with eBay.

eBay asked me for the UPS return slip, I could not find the slip. I gave up and just ate the $16.+ dollars.

I have found the UPS return slip, Tracking No. [protected] 22
I would like my $16.00 back

Hi I, m being told a package i ordered through Ebay was delivered to me when i have proof it was not. I got refunded because i told them i did not receive it and right after they are saying i did receive it. They sent me a photo from China saying they did a investigation and said there is a number on the paper they sent in a picture that i will send in this complaint. I have other stuff coming from Ebay and do not want to be called a thief! Can you some how check into this for me Please. where this package went. Here are pictures of the last time i checked saying the package was not delivered and what they sent me saying it was. My mail goes to Blairmore Alberta Post office. Can you track the number to see where it was last handled to see who it was?

Item being sold is a an aquamarine gemstone, 925 sterling silver ring. Sent email to vendor inquiring whether the gemstone is real and if the ring is stamped 925. Recieved msg back stating that it is "not real 925". Never answered concerning whether the gemstone was real or not. Replied back to vendor stating that he should be reported to Ebay for false advertising. His response, "do what you like".

I reported this to EBAY, and they will do nothing. They will not remove the ad. So this means that others will buy fake crap from China and EBAY does nothing about it. I have come to the conclusion that EBAY is so greedy that they will do nothing to protect us from all the fake junk coming in from China. I have been stuck with rings stamped 14kt that are fake, jewelry stamped 18kt that is fake, and even 925 that is fake; and the majority of the gemstones are just glass. EBAY's solution...send it back. Has anyone ever tried to send something back to china? It is almost impossible.

I am very seriously considering closing my EBAY store and stop doing business with EBAY...and all I can say to buyers...BEWARE!

I have no buyer requirements regarding number of lots allowed to be purchased yet no one can buy more than two items from me. This applies to auctions, store or a combination of both. When a third auction bid is placed a message is received by the bidder that teh seller only allows two purchases in ten days. The same happens when a buyer tries to by more than two store items. Multiple items can be placed in a shopping cart and they are all shown but when the buyer goes to pay only the first two items can be purchased.

I have been on the phone with eBay several times over the past month and they are totally stumped. They can't do anything to help resolve the issue so I am not listing auctions as I lose money when potential bidders are prevented from bidding.

I added several of my regular customers to teh "Exempt From Buyer Requirements" list but they still are limited to only two plots per ten days.

eBay customer support tells me that they have never seen this issue and that basically they have no idea how to fix it.

Has anyone seen this issue before?

I purchased an Rv that was listed on ya site when it was time to purchase I was informed that I had to send the money to ebay I sent the money and now eBay says I owe an additional $1000 for insurance to get the Rv shipped to me the Rv is still on ya site It's blue and white and for sale for $1500 its in Elberton Ga but apparently the lady that's selling it lives in Joplin Mo please contact me at [protected] and let me know if y'all can help me either get the Rv r my money

We're sorry to hear that you didn't receive the item you purchased. Your request is open, and we've asked the seller to respond and resolve your issue by Sep 7, 2018.

If you don't hear back from the seller or can't work something out, you can ask us to step in beginning Sep 8, 2018 by going to the request details from this email or your purchase history in My eBay. When you do so, we will review your case and make a decision typically within 48 hours.

Learn about eBay Money Back Guarantee
See case details

Cathedral Train Wedding Dress with Sequined Beadied Long Peacock Custom Size

Cathedral Train Wedding Dress with Sequined Beadied Long Peacock Custom Size

Seller:

tianquan_dress

Amount:
$24.99

Quantity:
1

Case #:

[protected]

Case opened:

Sep 3, 2018
this is the third consective miscues that ebay scammed customer first attempt was jvc camcroder ebay transation my fiance never shiptment the product then #2 atttempt was Cathedral Train Wedding Dress with Sequined Beadied Long Peacock Custom Size you investiagte the order history you observation the script now this i dont want refund nor credit to paypen i want THE GOWN DRESS there is no remotely decision why seller failed to shipment gown he promised on 10th day of august i recieve gown 8-30-18 delilvered wasnt dropped out accoridingly to details delviery status is not completed seller has my accurate address plse assitance me just want my purchase No refund plse contact seller thank you god bless have nice day ahem

I ordered this product from LeonZone on Aug 20 and paid and never got the product delivered. I am told it is delivered which is not true. I have asked for reimbursement of my visa payment of over 100$ which I have never received. Can you get in contact with this seller and arrange for reimbursement? LeoZone should be eliminated from e-buy. Tks for our comment/help
Kurt Amrein

My son sold some things to a buyer. The buyer told EBAY he received the merchandise. So my son gave eBay the tracking # 9505500016188226000161. The merchandise was shipped on August 14, 2018. It was delivered on August 16, 2018 to a IN/AT Mailbox in San Jose CA. eBay said that since my son did not have the buy sign for it that he can not prove that the buyer even got the merchandise. My son sent it to the address he was given. So eBay took the 2700.00 out of my son's paypal account and gave it back to the buyer. So my son is out the money and merchandise. Here is the case # [protected]. That money was for my son's rent and to get food. He got kick out of his rental because he could not pay and has no money for food or rent. He called me upset because he has been sleeping in a chair at Full Sail University where he had been going to school. I live in Maine and can not get him the money he needs. All he wants is to either get back his merchandise or the money. That way he can get back in to a place to live. He just graduated from college and was waiting to hear back on some jobs he applied for and then all of this happened and he ended up homeless. Would you like your child to be homeless because he or she got screwed out of money/or merchandise that was owed to them. Someone keeping something that they did not pay for and will probably turn around and sell on eBay is not right. So he needs to get back the money or the merchandise. I think that seems fair. This went to a mailbox, so it was not let on a doorstep or next to the garage. It was a mailbox and someone had to give the buyer the package. Come on this buyer is just trying to get something for free. Now my son has to pay for it. I am sure that he has learned a good lesson out of this. Never sell on eBay!

I opened a return case but the eBay app selected the wrong reason. I closed the case as I could not edit it and I tried restarting but you cannot do this. So I'm left totally unable to return my item that could potentially have cost thousands and been faulty on arrival.

Not only does eBay customer service refuse to do anything to help but you can't even reply to their messages, you have to start with a new contact us email.

Terrible

Manipulation and Fraud Ebay protects the people who sell their products through Ebay and the reason for the money. When the seller criticizes and strongly criticizes the seller and that this is contrary to the policy of dealing with the site and in return does not protect the customer from the supplier fraud and the client is notified by the site in the case of repeated To submit a complaint or a request to close his account where a notice in the recent period a lot of products do not match the description is described as a new item is not so, the goods will be used by the failure has reached the seriousness of this site underestimating the customers of the site It is worth mentioning that the suppliers of the disease site Know how to choose the victim by sending the damaged or used parts outside the United States and the reason is that most buyers from outside the states do not claim their rights and this is a failure and shameful by the suppliers and also the site unfortunately I have dealt with you and wasted time and money for a fraudulent site

I purchaced one oven tandoor from eBay España but this ítem they send me not working since recieved.help me for contact with them forma replace this ítem.i cannot afford this loss.finincially i am toó weak.i dont know what i will have to do.send me a tel no or tell me how i contect with them.help me please.i am in a difficult situation..it is urgente please

Its not so funny but when you look at listings on ebay that are american sellers, you always find ridiculous postage charges ! The charges are just super inflated to profiteer from the postage. I mean you could find a plastic straw for sale on ebay and it may be like 10 cents and then the postage is 60 dollars/pounds. It all kind of makes sense why the worlds fattest nation is that way...its just greed across the board !

Today for the third time I spent 3 hours on the phone trying to get funds released into my account. I sell an item the buyer pays, I ship and you send me a notice that I will have my funds for in this case July 29th. But nothing ever happens. No way to do business. This item is $150.00 not $5000. The standard answer is you will have these funds in 21 days. What can one do to stop this from happening. It just happens to be I want to purchase another item with these funds. Regardless of what the need is what can be done to stop this from happening.

I purchased an item in Nov 2017 from ebay and then i had to returned that item to the seller due to not working properly. ebay promised me to cover the return cost and sent me a confirmation email but they deny it now. i have called ebay many times since that and each time they promise me to pay that amount or send me a voucher but when i called them this morning they deny it again. i even spoke to a supervisor but he didn't care. i have all those email confirming the return cost is in posses