eBay
Reviews and Complaints

Dear Complaints Board,

I am writing to file a complaint against eBay for suspending my account without any reason. My store name is Saga_super_store. I have been a seller on eBay for several years and have maintained a good 5-star sales record. However, my account was recently suspended without any warning or explanation.

I have contacted eBay's customer service multiple times to inquire about the reasons for my account's suspension, but have not received any clear answers. I have provided all the necessary information and documentation to support my request for reinstatement, but to no avail.

I have invested a lot of time, effort, and resources into building my eBay business under the name Saga_super_store, and this sudden suspension has caused a significant loss to my income. I believe that eBay's decision to suspend my account without any reason is arbitrary and unjust, and I am deeply disappointed by their lack of transparency and communication.

Therefore, I kindly request the Complaintsboard to intervene and facilitate the reinstatement of my eBay account, Saga_super_store. I believe that I have not violated any of eBay's policies or rules, and I deserve to have my account reinstated so that I can continue to sell my products and serve my customers.

Thank you for your attention to this matter, and I look forward to a prompt resolution of this issue.

Sincerely,

Sagheer Anjum

Case # [protected] However, I would like to file a complaint about how eBay handled this case and damage my business. I have been selling with eBay for 10 years and DO NOT be reminded how to handle shipping. If you took the time to read all the notes with this sale you would see that 3 eBay agents assured me that a buyer has no right to get a refund. Simply said the sale condition was 30 days delivery and no return. Apparently this person had a buyer s remorse and wanted to cancel 2 days after the purchase. He clearly violated eBay rules of making false statements of not delivery. The eBay company failed to protect my rights as a seller and sided with the lying buyer. In Spite of all my phone conversations with your agents they made a decision to believe the buyer and created another person to take advantage of the not so good system and possibly do the same thing in the future. I made an effort to have the item shipped earlier by contacting the mint to have a direct shipment to a buyer. I spent a lot of time with this buyer to negotiate and make his purchase delivered this coming week. Your decision almost cost me $1000 plus shipping. In conclusion I am going to address this situation where the left hand doesn't know what the right hand is doing unless I get justice and compensation for lost business. Kind regards Marcela Johnston

eBay email

After reviewing your appeal, we won't be able to change the outcome of the case, unfortunately.

After reviewing this case again we decided to keep the original outcome because we determined that the original decision was correct. After reviewing this case again we decided to keep the original outcome because we determined that the original decision was correct.

ROBOTS LOVE V2 Next Evolution 3 oz Silver Coin Tokelau 2021

Order number:[protected]

Buyer:bigbirdds

Quantity:1

Case #:[protected]

Case opened:Mar 13, 2023

Case closed:Mar 20, 2023

Dear Complaints Board:

I have been a loyal and happy eBay customer for over 13 years. I have never had any problems and have 100% feedback.

During this time, my account has always been in good standing.

When I opened my eBay account 13 years ago, I provided my full name, physical address, telephone numbers, driver's license, SSN etc.

The information is verified and still active in my account profile today.

Ebay has also verified my checking account and made deposits to the account since their dissolution with PayPal.

Recently, eBay has decided to put a hold on my funds because I will not UPLOAD my driver's license to verify my identity. I can appreciate their concern; however, I am reluctant to upload any sensitive, personal information because of the risk involved and the invasion of privacy.

For I.D. verification I have volunteered to come to their facility in San Jose and submit the required information in person--they will not consider this.

I have offered to fax the information--still nothing!

I find it hard to believe the only method for verifying my identity is via upload.

They refuse to work with me...

Therefore, I asked eBay to close my account and send me a check for funds due. Ebay will not close the account and refuses to send a check or issue a credit.

What are my options?

Please advise,

J. Zinser

email: [protected]@yahoo.com

Tried to order from ebay as a guest. Got asked to "verify" my account (which I don't have - that's why I was buying as a "guest"), and got stuck. I don't know the status of the purchase (I had already input my card info as part of the "guest" purchase process), and I can't get ahold of a human to verify by phone (requires an account or an order number - which doesn't arrive until a confirmation email is received). My advice to others would be - don't ever try to order from ebay as a guest.

Please, eBay motors, please stop these adds that are running with 1). The man get into his truck, in the rain, blowing on his drink and adjusting the radio. Then the voice on the radio calls him by name and asks him about the wipers he put on the truck and he responds in the worst most degrading form of speech possible from a man.

2). The kid learning to drive with his mother and the car is tucked tightly between two other cars and he manages to hit every single thing there less the people walking. Then the voiceover describing the entire thing and laughing like it’s funny.

Please, eBay is a great company and can afford to spend a bit of change on a reputable advertising agency and get a message that one doesn’t want to mute the second it comes on.

My account was suspended and a small outstanding balance sent to collections.

I was unaware of an outstanding debt until the debt collector contacted me. I contacted eBay to resolve the issue, they referred me to Allied International and declined to discuss or negotiate the alleged debt.

In reviewing the account, the charges in question refer to a failed attempt to list a vehicle for sale between May 15, 2022 and May 27, 2022.

The first fee was charged on May 15 when the vehicle was initially listed. Upon review of the listing, I found the “category” of the vehicle was incorrect based on feedback from potential buyers. On May 19, the incorrect category was corrected and the listing updated, which resulted in a subsequent charge applied without my consent or knowledge. Subsequent to this, I added some additional information to the title of the listing resulted in another “insertion” charge.

I had no idea I was being charged for each change. Given the confusion and frustration just trying to get the listing correct, I gave up and sold through another source. The listing UI and review process is particularly unfriendly and difficult to work with, and charging for each change is not commercially viable.

Ebay sent emails to the now unused email address on the account with an account statement. No physical mail or notification was provided as to an amount due. As of March 2023, my account was sent to collections. When the collections company contacted me via physical mail and I was made aware of the issue, and I attempted to contact eBay support for assistance.

This in of itself was difficult, as the “chat” function does not work and just provided a notification that no one was available to support via that channel. I attempted contact several times, during normal business hours, PST time. The call back process, after several attempts, got me to an agent. I explained the issue and that I wished to resolve the matter, the agent informed me that my only course of action was to work with the debt collector. I requested again to simply pay the disputed amount to avoid further issues, the agent refused.

Congratulations, the debt was likely sold for pennies on the dollar, and eBay has lost a buyer and a seller, along with anyone I come into contact with. This is perhaps the worst customer support experience I have received from any vendor. All for $237.

Trying to sign in to my account and I cannot as it asking me for my old email address which is not in use my new email address is stephen.geraghty.[protected]@outlook.com and tried to phone and no option to speak to anyone just an automated service. Can you please help, I am not happy with the telephone service?

Look forward to hearing from you.

Kind Regards

Mr Stephen Geraghty

Hi thank you for providing the platform for submitting my application. I want to restore my eBay seller account. I created my eBay seller account on May 04, 2021 on December 26-22, my account was suspended for some reason. EBay permanently suspended my account and gave no reason why the account was suspended. As I saw no point in arguing about the suspension as eBay did not provide any details.

I've sold 40 items and 100% positive feedback (3) to 2 followers. My account was above seller level standards. My name is Sabir Hussain. My eBay user is theworldbreath. I created an eBay account using my details to follow the eBay policy. I always follow eBay policy and account history From 04 May 2021 to 26-22 Dec 2021 my relationship with the eBay community was very good.. I did my level best not to make a minor mistake that was against the eBay community. If I make a mistake, I apologize for my mistake.

I am selling stock items on my eBay seller account. I buy stock from various sellers and sell on eBay seller account. I am willing to provide receipts if eBay requires receipts for the items.

. I further state that I am a father of two children and started this store to earn a living for my family. I am a responsible person and am well acquainted with the eBay community. All my activities on eBay are legal. I am providing excellent services. This is evident from the positive feedback I am still receiving.

My Details

Name:- Sabir Hussain

Ebay user id :- theworldbreath

Email:- [protected]@gmail.com

Address:- st 2 house 19,Y block vehari 61100 Multan, Pakistan

Phone number:- [protected]

City:- Multan

State:- Punjab

Country:- Pakistan

Account no:- [protected]

Zip code:- 61100

Sales by Category

 Toys & Hobbies

 Home & Garden

Listings

 FERRERO Rocher Fine Hazelnut Milk Chocolate Gift Box - 24 Count

 Toss Across Game Tic Tac Toe Outdoor Game Original Bean Bag Tossing Action fo...)

 BUZZBGONE USB Mosquito Killer Lamp UV LED Light Trap Fly Bug Insect Zapper USA)

 Candle Warmer Auto Shutoff Large Hot Plate Flameless Melter-No Overheating Safe ([protected])

Supplier

 Deal Chasers

Contact seller

[protected]

Address

1400 ave z

brooklyn, New York 11235, United States

 Yunshan Brothers Food Co., Ltd

Contact seller

(+86) [protected]

Address

tengchong[censored]engyuezhenshangmaochengJb-5

baoshanshi, Yunnan 679100, China

 E-Commerce (Trade) Hong Kong Corporation

Contact seller

[protected]

FLAT/RM 1903 19/F, LEE GARDEN ONE

33 HYSAN ACENUE CAUSEWAY BAY

Hong Kong, Wan Chai 810002, Hong Kong

Bjingdong E commerce(Trade)

 S&M Leather Inc

Contact seller

[protected]

Address 50 Progress Place

Jackson, New Jersey 08527, United States

eBay suspension email

Your account has been suspended

Hello theworldbreath,

We wanted to let you know that your eBay account has been permanently suspended because of activity that we believe was putting the eBay community at risk. We understand that this must be frustrating, but this decision was not made lightly and it’s important that we keep our marketplace safe for everyone. Learn more about how and why accounts can be suspended.

Here’s what you need to know

• You will no longer be able to use your account to buy or sell items and any new accounts you set up may also be suspended.

• Any listings have been removed and they can be viewed below.

• We’ve credited all associated fees except for the final value fee for your listings.

• Any outstanding selling fees are due and will be charged to your payment method on file. If you’ve already opened any dispute claims for these fees, they won’t be charged until the claims have been resolved.

If you have any questions or concerns, or think we’ve made a mistake, please get in touch. We’re here to help.

We removed the following listings:

[protected] - Toss Across Game Tic Tac Toe Outdoor Game Original Bean Bag Tossing Action fo...

[protected] - Microsoft Xbox Series X 1TB Video Game Console - Black

[protected] - BUZZBGONE USB Mosquito Killer Lamp UV LED Light Trap Fly Bug Insect Zapper USA

[protected] - 3 In 1 Activity Center Baby Walker Toy Car Boys Girls Jeep Wrangler Classic New

[protected] - Shoe Goo Glue Shoe Repair Leather Rubber Canvas Vinyl Waterproof Goop, Clear

[protected] - Bush Furniture Key West 2 Drawer Lateral File Cabinet in Washed Gray Uesd

[protected] - Candle Warmer Auto Shutoff Large Hot Plate Flameless Melter-No Overheating Safe

[protected] - Lifesmart 4 Element 1500W Portable Electric Infrared Quartz Space Heater, Indoor

[protected] - FERRERO Rocher Fine Hazelnut Milk Chocolate Gift Box - 24 Count

Thanks,

eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

eBay Document ID: [protected]

•

If you have any questions or concerns, or think we’ve made a mistake, please get in touch. We’re here to help.

Attach Document

 Sale Report 2022

 Sale Report 2021

 Seller level Report

 Suspension Mail

I was trying to login to ebay.com today [protected]) on my Windows 10 computer to make a purchase (order # [protected]). On my home network, I use Nord VPN and my web browser (Firefox) is configured to delete browsing history when I close a window.

When I attempted to login to ebay, I received several captchas, followed by the message:

"Verify it's you. It looks like you signed in from a different computer. We'll need to confirm your identity. Call us at [protected] and mention security code [protected]."

When I called this number, the agent wanted to confirm my name, email address, street address, zip code and phone number. Apparently this was not enough of a verification and insisted on sending me an sms verification text as well. This was followed by an extended pause while she "released the lock on my account." She never asked me for the security code that I was supposed to call in with...

I tried to configure my ebay.com account for 2FA by going into Account Settings, Sign in and Security, 2-Step verification. When I tried to setup 2FA on Ebay, I received the error message "We ran into a problem, please try again later." I have been receiving this error for a couple months now.

I called customer service and the first time, the agent was confused and she kept putting me on hold. She then transferred me to a different (unknown) department where the call subsequently dropped.

I contacted customer service again and spoke with Ash (call reference # 1-[protected]). We tried setting up 2FA on my Windows 10 computer using Firefox (Private and Regular mode), Edge browser (InPrivate and Regular) and Google Chrome (Incognito and Regular mode) without success. We were also unable to configure 2FA using a Duck-Duck-Go browser on my Android phone. Each time we received an error message on the ebay website "We ran into a problem, please try again later."

I purchased this product for 400.00+. The seller stated no refunds. However, I did not read this to state I would be stiffed with a defective product.
This was installed by a certified A/C technician. I can forward his comments and invoice. He said the system was working, except the screen would not power up. It was well packed. He checked the voltage and then plugged in the screen and it was dead. It's great to say you don't offer refunds. If a product is defective' It should be replaced. E-bay is not for taking people's money with no resolution.

The seller sound like he is A/C Tech who is reselling old parts, but I am not sure.
E-bay states that there is a money-back guarantee. Good luck finding any info on it. The websites just gives you the run around. At this point, as E-bay may guess and not care, this is the last of my business and I will be sure to tell all my friends.

Sold item, after I left feedback and told buyer it was shipped. I received question about shipping cost clearly indicated in auction and paid invoice, customer complained about my response, and I made it clear that was the charge and why. I contacted ebay about his/her abuse and use of threat of negative feed back.
A week later he roasted me. I complained to ebay again. No acknowledgement from ebay. I have called a couple times after be told I would be update within hours. I called asked for a supervisor. I was assured one would call me back.

It has been days. Ebay does not care about sellers. This buyers has threated two other seller

Ordered 11/16 Flat Faucet Washers 10 pack. I Received a 10 pack of assorted washers none of which was 11/16. Tried to use your return app and photo part DID NOT WORK! Filled out several other complaint on your site but you just ignored them. Very dissatisfied with EBay, returns should not be this difficult also communication with EBay should be les difficult! Order number was22-[protected].

I canceled payment on my credit card.

Hellos - just thought id post this messed up situation, in case anyone else goes down this same path.

on 7/28 I ordered 2 new headlamps on ebay from seller VOLTEXPRODUCTS [ebay store] for my 2006 E450

A week later the boxes came. My first mistake was not to open the boxes right away, and I did not know ebay had started a 30day limit for return. Due to a family issue I did not get to the boxes for 50 days.

I opened the 1st box to install. Put it in, then tested. The headlight was defective creating an off-shoot beam of light to the left. I then opened the 2nd box, a box not from VOLTEXPRODUCTS but CARPARTS.com [shipped direct to me]. To my shock, in the box was not the other head-light but a rear tail-light for another type of car!

I of course contacted ebay and the seller. EBAY WOULD NOT let me issue a return. The seller thief, likely knowing this claimed that ebay was the seller, that I should contact ebay... huhhh?

WHAT THE HELL...!

So I contacted my CC company. They issued the dispute. In the dispute I was not allowed to see the official merchant response Even though the dispute was a legit one, EBAY defended the sale and the thief seller [Im guessing]. My CC company declined the dispute and stated EBAY as the seller/merchant, NOT VOLTEXPRODUCTS - the seller. 

Needless to say was rather pissed! How did the seller and ebay get away with the theft of my money?

Today I closed my CC that was used. They did not protect me, the customer, from fraud. How can I trust them if there is another such problem.

I WILL bad-mouth publicly VOLTEXPRODUCTS at every opportunity. EBAY did nothing to help me with this thief!

While there are just too many needed items for sale on ebay to ignore it, I will at every opportunity search out the seller/store AWAY FROM EBAY, and buy direct and not through ebay. I would suggest every seller state a company name where buyers can seek them out away from ebay.

I WILL NEVER AGAIN USE MY CC TO BUY DIRECT THROUGH EBAY!    I WILL USE PAYPAL.

 I will continue to actively look for other avenues  away from ebay, and ebay should take notice - I WILL NOT LET THIS HAPPEN AGAIN,  EVER.

The GIA does not have a clue as to authenticating vintage fine jewelry and this is causing many many returns to the seller. According to GIA determining if jewelry is made of metal is as far is it goes because they CANNOT determine if the prongs around the diamond are platinum or not on vintage items and thus return them as "not authentic"! It seems that the seller who is a professional jeweler should provide the guarantee to the buyer. This whole GIA program is to make buyers feel "SAFE" but with GIA returning every sale back to the seller absolutely neither seller or buyer is happy, only the GIA and Ebay. You are forcing small businesses out with this "program". End it!

Received wrong item: seller artattack-10, Buyer: wmor8315

Wmor8315: (buyer) Received my GMC key blanks on 21 Oct 2022. Took the key blanks to local GM dealer to be cut. the key blanks were cut using my original GMC key (non chip key) and will not fit in the driver's door or in the ignition switch on my 2004 GMC Sierra. Upon investigation of the cut key blades a symbol (see attached photo) was noted on the key blades shaft that is associated with a transponder key. You listed the manufacturer part number as 598009 and the brand as Strattec. You also listed the keys as a non chip key blank. The key blanks shown in your 3 photos in your listing do not have a symbol noted on the shaft and do not match the key blanks you sent to me. How can situation be rectified. Artattack-10 (seller) Greetings. I apologize for the mistake. I went through recent orders and discovered the mix up. You were inadvertently sent CHIPPED keys, not the unchipped keys like you had purchased. The mistake is 100% my fault. I can give you a complete refund, promptly. Or, if you prefer, I can resend your order to you for the correct blank(s) that you purchased. No additional cost to you whatsoever. Which ever you decide I will oblige. If you opt to have the order resent, I will also send an additional blank at no charge for the mix up. Again, I apologize for my error. Let me know what you decide and I will take immediate action. Wmor8315 (buyer) I responded to seller message on 1 November 2022. Don't know if he received the message. Have not received the correct GMC key blanks as of 14 December 2022. I opt to have the order resend to me with the correct GMC key blanks. I have sent the seller numerous messages which he has not responded to any of them.

Ordered the above items on October 26 and paid for it.

The item was delivered but it has a two pig tails connection while the one i need is with a one pigtail connection.

I immediately filed for a return but the seller will not send his address for me to return the item.

I sent him an email to that effect but he told me he will not accept a return hence he will not send me his address.

I think the guy has used a deceptive means to extorting me on ebay. He probably have done this to so many folks on Ebay. I think this should not be acceptable

seller's ebay name : robroberhuf

I am ready to send his item back to him please when he sends his address.

Hello,

In 2017 I was suspended indefinitely for selling Digital Goods, which I did not even know was against the rules.

It is not even a policy anymore, but eBay will still NOT allow my account to be able to sell, but it will let me be a Buyer.

I want to sell books, clothes, and gifts.

Thanks

Trying to reach someone in cs by phone but can't! i have try probably 50 different sites, that your company has sent me to. Can't contact a live person. You take our money with ease. But when there is a problem we have to go through hell to get answers.

Your company can learn a hell of a lot from amazon. That's why they are number one.

Signed former longtime customer!

Here is the seller ( ebjsportscards )

Here is the item [protected]

I purchased this item then realized the item did not indicate the back of the phone was really damaged- within 10 minutes of the purchase I sent the seller a request to cancel the item - I received a message a half hr later : stating he will not cancel this item. I would like a call back.

Thank you

psports69

[protected]@yahoo.com

[protected]

Is everyone aware that eBay accepts bids (winning bids) after the published end time for an auction?

I was the high bidder on an auction which ended at 10:02 PM on 11/19/22. The winning bid, placed by another individual, was placed at 10:02:42PM on 11/19/2022.  That is nearly a minute after the published end of the auction.  I can't find anywhere eBay information what would indicated that this standard operating procedure for eBay auctions.  Those of you that buy on eBay beware that last-second bids on an eBay auction don't necessarily mean you will win at the end of the auction even if you were the highest bidder at the close of the auction.  This practice is flawed and unacceptable.  I am not aware of any other auction house which accepts bids after the published close of an auction.  FIX THIS EBAY. NOW!