Etsy
Reviews and Complaints

To whom this may concern.
I placed an order (my first order with you) on 7-3. On 7-5 you billed my checking account. As of today, I still have only received one email that my order was confirmed. On that confirmation it states a 7-10/7-13 delivery. As of today, still nothing. I called Customer service.
The following numbers
718-855-7955
844-659-3879
888-493-7266
718-855-7956

was told the following-
Cyrus Williams (Floor Manger)
Your order was canceled.
Let me refund your amount.
You have two other orders I will refund those as well. (never was charged yet for them)
(these are not mine and I told him to cancel and to cancel my account with you)
He told me the system had locked my account.
He would call me back. But offered me 50 dollars to my acct.
Or put on my phone money account. Which I do not have.
Said didn't need your money just close my account and refund my dollars.
Still no word.

Customer service called back, and she said the order was shipped and she gave me tracking. But showed no other charges. And never received an email with this confirmation still.

Not sure what your people are doing or if they all look at the same screens, but because of the unprofessionalism of my multiple calls from 9 am to about noon. I had to call my bank and cancel my card and alert them of all the Esty charges maybe or maybe not coming through.

Then after being accused of placing these orders and someone must have used my computer and ordered them. I am the only person to use this laptop. So being accused of something on my first order was BS.

I will definitely not be using your company again. To go through as mush BS as I have had to for one item, then have my Esty account hacked and other orders being placed on it, no emails or calls to inform or ask but to then accuse….

I tried to reach the corp. office and no one answers, or it says you don't take any incoming calls. What kind of BS is that? If I did that to my client I would be out of business.

A very disappointed new customer guess I am going back to Amazon.
I will for sure tell my friends and colleagues of my experience with ETSY.
Very disappointed.

Mitchell Payton

Bre's Sweet Factory is a seller on ESTY and this seller is a scam. They sold defective face masks, authorized a return, and then refused to refund money because they claimed I made the face mask defective. What a way to defraud people out of their hard earned money.

Item purchased on May 26, 2020 - Transaction# [protected]
Item returned per seller approval on June 5, 2020

I am reaching out to ESTY for support in this matter. I am requesting a refund.

I ordered a rug from wakaleka invoice id#[protected]_[protected], I was very disappointed in the rug when I received it. It was more like a tablecloth than it was a rug. It was very thin. I contacted the seller and told her I was returning the rug and she suggested that a rug pad would help and she would send me a rug pad. Well, I received the rug pad and it was thinner than the rug. I contacted her again and told her I was sending the products back, they were shipped from north carolina and I live in south carolina. She said I would have to send it back to guatemala. I went to fedex and the wanted $339.00 to ship it to guatemala which is more than I spent on the rug ($216.14)
It is almost impossible to write a review on your website so I just wanted you to know about my expererience and if there is any way you can resolve this issue for me I would greatly appreciate it.
My name is donna johnson, my email address is [protected]@gmail.com
My phone number is [protected]
Thank you very much.

This company was selling defective face masks. The have received many negative reviews on this face mask. When I received the face mask, I contacted them immediately that the face mask was defective. I returned the face mask within the period allowed. They received the face mask and informed me that the mask had blood on it, was damaged and they refused to provide a refund.
This company is a scam and have since stopped selling the face mask. The mask was purchased on 5/26/20 transaction #[protected] for $16.19. This company sent me photos of the face mask that I did not damage and it was not damaged in the mail. It is despicable that a company would stoop so low to steal people's hard earn money. I do not believe ESTY would want to be associated with this company.

I do not think it is right that Etsy only allows you to include photos unless a review is 5 stars and if it is 3 stars or below the review does not get added by date. By intentionally placing more recent and negative reviews below more positive and older reviews, Etsy is tricking customers and potentially allowing them to purchase an item that is no longer up to standard from previous purchases.

Sunshine's My Little Pony Shoppe dragged out a purchase for six months, from August 2019 to February 2020. When my friend posted a complaint online, Lindsey "Sunshine" Bock sent her friends after her with harassing messages. When my friend complained that Lindsey was sending harassment, Lindsey Sunshine Bock sent her husband to call my friend's family with legal threats and terrorizing language, quote "I'm going to sue you, I know where you work, your name and your family's names". It's illegal to use information from a business for other purposes, like harassment! Lindsey should learn how to run a business, but first learn how to obey the law and stop being a bully! She also sells from https://sqponies.ecrater.com/ and https://www.facebook.com/SunshinesMLPProjects/ and https://linktr.ee/sunnysparklepony

More websites doesn't make you more of a businesswoman!

I have received an email from Etsy yesterday (27/5/2020) advising me due to current open orders my shops visibility will be reduced until I "catch up".

My shop has been open for 2 years and is a Dog accessories businessm recently I have also added facemasks to my shop to help people due to Covid, however due to this reduced visibilty I am not getting any orders from customers and I have external adverts outside of Etsy driving business to my shop and Pattern website - if I cannot be found this will make me look terrible,

my outstanding order are all within date and I am speaking with my customers and movbing despatch dates if there is an issue. I understand I was busy, however surely the decision to close my shop or reduce orders should be my decision, I have now lost approxmiateing 300GBP in orders today.

Please could you advise how and when my shop will be back on line and whether I will receive an email stating its back.

I believe its been "unindexed" in Etsy terms.

I was selling Covid awareness pin buttons on etsy. They shut down my shop and told me I was exploiting people. When they shut it down I was in the middle of a transaction. Etsy tells me if your shop is shut down for any reason you are responsible for refunding the customers money and sending them their merchandise. OK? But you shut down my shop. I have no way of telling what they ordered. And I cant refund them their money because etsy has it.

Etsy has no way to contact it, it shuts down product without notice and de-index stores costing thousands in damages. I have a very popular store on Etsy that has thousands of views. As of last weekend, my store has disappeared from Etsy search as well as my products. I have lost thousands of dollars because there is no communication from Etsy and no way to contact them to resolve the problem.

Hello there, our shop is suspended because of a connection of another shop.
Before years we helped some friends to set their shop from our pc. We share some information with them, as we had some experience that time to join etsy comunity and make a living. Now they have problems with odr and our shop is suspeneded as safety team consider it our second shop.
Is it possible to have two shops and one with excellent services and the second with problems?
Is it fair to have our shop shut down because we tried to help?

I have been trying to log into my account and you keep trying to send me an access code to a phone number that I no longer have but in order to contact Etsy support I have to be able to login to my account which makes absolutely no sense at all. I just tried calling the phone number I found online but you don't take incoming calls. To top it all off when I click the submit button just submit this complaint it wanted me to sign into my account. I wouldn't be submitting a complaint if I could sign in to my account. Most companies have another option providing codes to the user using back up phone numbers or email addresses on the account but apparently Etsy doesn't have that option to add backup phone numbers or email addresses that you can choose from to send a code to. Please contact me so I can resolve this issue I have uninstalled your app and I have no desire to work harder not smarter to try to resolve this. Now I know why I uninstalled the app a long time ago this is way too much of a hassle. Bonnie Myers [protected] [protected]@aim.com

Dear Etsy .. I don't know what your policy is on this subject. I sell vintage perfumes, and I go to a great deal of trouble to provide my buyers with all the information I can about each perfume.

While browsing other Etsy sellers, I came across the above listing for a perfume that I also sell. I discovered that the seller has copied and pasted my exact narrative word for word from my similar item. Here is my listing:

https://www.etsy.com/listing/744651289/caron-nuit-de-noel-30-ml-or-1-oz-flacon?ga_search_query=Nuit%2Bde%2BNoel&ref=shop_items_search_2&frs=1

I contacted the seller about this, and received a curt response saying "Do you want to be cited?". I responded saying that I felt that was the least they could do after stealing my narrative. I have not heard anything back from the seller and there is no change in their listing. I feel that the seller has 'dissed' me and is quite rude and uncaring.

I would like to know what Etsy's policy is on this. I don't think it is right that another seller, who is a competitor, should use my description for their product. Please advise.

Thank you so much. Alexandra Star, Parfums de Paris

My store was wrongly shut down, I receive an email once from Esty that I am selling products that are not in their 3 categories. They said the removed some of my listings. After 2 days they shut down my store. I tried to see if I can resolve the issue but they refused. I have my own brand designed by me. I told they to please remove the items they think I cannot sell on esty but they refused. And sent me an intimidating email saying I should never open an esty store, if I do they will close it. I am will to join a class action lawsuit

My Etsy account was hacked and my email was changed by this person and they made unauthorized charges to several shops. I cannot contact Etsy customer service because it requires me to sign in with my email which is no longer associated with my account because this person changed it there's no alternative to how I reach Etsy to let them know of this problem because there's no working phone number and I've tried everything I have been working on this for hours. This is ridiculous.

I have submitted a complaint form last week regarding a transaction that was made from my account. The issue is that back in november I tried buying an item from etsy that was mistakenly labelled as free shipping. The seller informed me of this mistake and offered my a full refund or a coupon for the product. I chose the refund and the money was sent back to my account.
Now on the 21st of january I noticed that this same amount was once again withdrawn from m account with a note from revolut saying that transactions made in november have trouble processing and so they were being processed now.

I have not bought the item and the seller had refunded me for it and I demand for my money back as I have provided all necessary proof and cleary the error is from your side or etsy website and the money is shown to be transferred there.

I received an email that my account was suspended - no explanation. Fine with me, but 1/2 hour later I received a notice from amex that I "bought' something on etsy for $3600... There is nobody to talk or write to. All links lead to"log into your account" which was just suspended! I am not planning to pay this because amex will take care of it but it is a horrendous customer service or rather lack thereof... I will never again shop on etsy and will warm everybody else I know...

I had just opened a shop with Etsy and spent a lot on marketing and for someone to help set it up, I have no previous experience with them. My account was deactivated without notification or email, if I knew the problem I would've fixed it. I've been trying to contact them for weeks because of the money I had lost all I want is an email explanation, I even opened an account because they weren't responding to my emails. The complaint ticket was marked complete even though no one responded to me at all and yes I checked spam, I check and loaded everywhere. Please resolve.

My order #[protected]
Please find out where this order is. I haven't had an update since Dec 22, 2019.
Melanie Lewis

www.etsy.com/listing/707933018/leather-sheepskin-slippers-women-home

Leather sheepskin SLIPPERS Women Home Slippers Moccasins Handmade Moccasins Slippers Handmade bedroom Warm real Leather Boots Wool folk bots
$33.53

Add to cart
Date:
Jan 3, 20206:26am EST
Aneta
Message:Hello Melanie,
Unfortunately, we do not have an order with us at # [protected],
Can you check again if this is the correct order number? What address was the shipment supposed to be sent to?
Greetings and we will try to explain this situation ..
Aneta
Date:
5 days ago4:44pm EST
Message:Teachers Credit Union
Sort transactions by date, description or amount and refine your search with filters

etsy

DEC 16 2019
DC Etsy.com - LoveShe Brooklyn NY Ref:[protected] Auth:529726 PurchDate:12-16-2019
- $36.50

Details
Statement Description:
DC Etsy.com - LoveShe Brooklyn NY Ref:[protected] Auth:529726 PurchDate:12-16-2019
Date:
12/16/2019
Type:
Debit
Page totals: Credits: [0] $0.00 Debits: [1] - $36.50
Date:
5 days ago4:45pm EST
Message:This is my transaction
Date:
4 days ago7:19am EST
Aneta
Message:Hello Melanie,
I checked and still do not have such an order.
I have nowhere order no. # [protected] from 16.12.2019 from Melanie. What address was the shipment supposed to be sent to?
In the message from you regarding the transaction I do not see the number transaction or the name of our store (BlueBrushGifts).
At the moment, I can't explain it and help you, I'm very sorry ...
Please ask Etsy for clarification and help and let me know if this situation has been cleared up.
Regards
Aneta
Date:
Just now5:58pm EST
Message:Below is the bank transaction. If it's not right please have Etsy return the funds to my account. The slippers were to go to my sister, Melanie Lewis [protected]
Cynthia Troisi
PO Box 21
New London, Ohio 44851

DEC 16 2019
DC Etsy.com - LoveShe Brooklyn NY Ref:[protected] Auth:529726 PurchDate:12-16-2019
- $36.50

Page totals: Credits: [0] $0.00 | Debits: [1] - $36.50
Melanie Lewis

Good Morning,

On November 4, 2018, I received notification from DesignsbyBe Creative that my order #[protected] was received and that it would be worked on and shipped in 3 to 5 business days. The transaction ID was [protected].

The order was charged to my credit card and then posted on 11/5/19. I never received the order. I have contacted Steina, the shop owner, numerous times and have never received a response.

I told Steina in my last email that I was going to file a complaint if I did not hear from her or receive my order by January 2, 2020. She did not respond, yet again.

This was supposed to be a Christmas present. I am disappointed in the company and will never order from them again. I would like her to refund the $28.04 that was charged to my credit card in November and has been paid.

I have ordered from Etsy before and have given a gift card to my daughter in law and have never had a problem. If you could refund my money, I am happy to move on.

Thank you,
Margaret Pesci
516 Blueberry Lane
Syracuse, NY 13219
[protected]
[protected]