Unfortunately, I purchased AQUAGUARD ROYALE UV+UF+SS with S/N:[protected], Customer ID: [protected], Component ID :CA-0223-[protected] & I took Gold AMC-SRYUAS20GC12 AG ROYAL UV+UF+SS-12 MTHS GOLD AMC. I requested a service on Jan 31 as red-light is blinking. Till now no body attended or called regarding the service. Thrice I called the toll-free number, escalated to service team & nothing happened till date. I am fed up calling them, now I don't know what to do with this product. I request everybody NOT to buy this product, U will be trapped.