Eureka Forbes review: Installation of water softener

t was most disappointing to see the performance of Eureka Forbes. I ordered for water softener in New Chandigarh. One Mr. Narendra Sharma (phone [protected]) (very eagerly took the order, and I paid the entire amount. A copy of the order is enclosed. The technician on behalf of Eureka Forbes, one Mr. Alam, (([protected]) was nominated; he turns up after five days of the order. One day before, i.e., on the fourth day, it was conveyed that Mr. Suraj, another technician, would come at 2 PM, but he came about 4 PM. I was told that a pump was to be bought, so I got the pump. Mr. Suraj kept bringing parts and says that it has to be paid by the customer. Mr. Rajan ([protected]) turns up and says that for fixing the machine, a separate amount is required. After fixing the machine, now the individuals come up and ask for separate charges for fixing. In the end, they say the electricity connection is the responsibility of the customer. The customer has to be told in advance, and it is better to charge installation charges rather than benefiting the technicians and allowing them to be paid these charges as commission. The person who books the order has to arrange for fixing the machine and let him arrange for all other individuals. The amount needs to be paid in the end. The entire effort appeared as if only customers had to be trapped and later blackmailed for additional indirect amounts, with each individual thriving on commissions.

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