Family Dollar’s earns a 1.2-star rating from 2309 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Scheduling
Hello I have worked for Family Dollar since 12/2020 and it was awesome working for Stacy Bell. Stacy disappeared and soli came to cover I have had to call her for my schedule every week when she group chat everyone else the schedule. I feel discriminated against and I let her know that she was unprofessional a new week will start and schedules are sent out...
Read full review of Family Dollar and 1 commentLetting dogs in the store
I have seen dogs in the store on more than one occasion. Store number is 02584. Today a puppy was in the store and the family dollar worker was petting the puppy while it was on the counter where customers pay for their items. The owner of the dog and the worker were talking about how the puppy needed to be treated for worms. That is gross and someone need...
Read full review of Family Dollar and 1 commentThe store manager slandered me
03/24/2021 I went into the Family Dollar located at: 811 N 1st Ave, Durant, OK 74701 As I was making my purchase the manager came to the counter and made a comment about troublemakers, as I finished paying and was walking toward the door. The employee that rang me up asked her who the manager was talking about and that's when she indicated me and told she...
Read full review of Family DollarThomas manager rude no breaks
Thomas' store 9413 Macon GA rude to customer's don't give breaks at all employees for a 6 to 8 day work hours bad teacher give those he likes easy work don't clean store stuff all over floors rude to employees talk about employees behind their backs mean and no lunch breaks teaching is fast and get mad when you don't catch on quick enough clutter all over store
Read full review of Family Dollar and 1 commentDion asst mgr bad unprofessional service 404 W. Genesee Saginaw Michigan
I shopped at location 404 W. Genesee Saginaw Michigan on 3/14/21, the Folgers Black Silk coffee 10.3 oz, had a shelf label marked down to $3.00, I bought 2, After I got home, checked the receipt it showed I was charged $4.25 for each, I called the store talked to Paul he said he was asst mgr. He went and checked and said yes it is $3.00, and I gave him my...
Read full review of Family DollarAccessing assessments page to application
I completed the application online, but the website would not allow me to access the Assessment Page. I received acknowledgement of application but no solution to accessing Assessments page of application website. I attempted numerous time but was unsuccessful. All aspects of online application were easy to follow, but the site would not allow me to proceed further.
Racist manager
I have been trying to call your corporate office for over four days now. Stayed on the phone for hours due to the high volume of calls. I was at your store location 955 Richards Road, Antioch, TN Sunday 14th, 2021. A redhead lady runs out of your store screaming at a Black employee there. When she runs out of the store she screamed out she hated [censored]s, I...
Read full review of Family DollarCorporate refund policy not followed at Old Forge PA location
We are very good customers who shop at the Family Dollar in Old Forge PA at least 3 times a week and spend hundreds of dollars a month there. We purchased a carpet for $10.25 last week but do not have the receipt. When we tried to return it for store credit Emily/Store Manager said the individual store policy was no store credit without the original...
Read full review of Family Dollar and 1 commentWorst manager screamed at me. Terrible customer service.
The manager Tony a short guy with glasses that works at the 4609 Austin Bluffs parkway in Colorado Springs Colorado, handled a refund so unprofessionally and rude, the most terrible customer service I've ever had. I had to button a product that was defective and not working and not only did he refused to do an exchange for me for the same exact item but he...
Read full review of Family DollarFamily Dollar, Lenoir, NC location
Hi, while I appreciate the Family Dollar digital coupon app, I find it extremely difficult to use at my local Family Dollar in Lenoir NC. Yesterday, Saturday 03-13-2021 i wanted to take advantage of the $5 off of $25 deal as well as a few others. I planned out my list and headed on over to shop. Upon arrival I witnessed 1 employee in the parking lot smoking marijuana with someone in a car while ahe was standing outside of the car. This employee was in a rage discussing how she had tried to quit her job at Family Dollar 3 times and she thought the third time would be the charm but no luck. She then said the last time she should have been fired but the manager just told her if she did it again she would deal with it. I brushed that off and entered the store only to find 4 employees standing by the cash register talking and laughing. The store itself smelled of marijuana, and was a complete mess. Still I was determined to get the items on my list because my family needed them. I proceeded back to the laundry detergent which was first on my list and was surprised to see empty shelves with boxes of the things I needed stacked high and no one refilling the shelves. Not once did anyone ask to assist me. feeling discouraged I left the store without 1 single purchase and went to Dollar General. I will attach pictures I snapped of what the shelves and aisles looked like. As I left the store, the 4 employees were still gathered around the cash register and the employee from outside was reentering the store. I dont foresee this location keeping enough business to stay open at that rate. After all if merchandise isnt accessible, business will be lost.
Desired outcome: Better overall experience
I find it extremely unlikely that you found a store that had 4 employees in the store and a 5th outside. Maximum I've ever seen unless they are unloading a truck is 2 employees. Chances are 3 of those people aren't employees. They were likely with McLane, Burkhardt, FritoLay, or Pepsi so not employees of the store, just delivery drivers and vendors
Animals in store
Monday, March 8, 2021 I wanted to go by the Family Dollar store today, to pick up a few items. As I turn in, there is a man putting a Jack Russel Terrier into a Family Dollar shopping cart. He walked into the store like it was normal to take a dog into a store. Very highly unsanitary and inappropriate having a dog in a shopping cart, where people put food...
Read full review of Family DollarStore manager unacceptable behavior
I am a local resident of Columbus North Carolina and have been my entire life and have been shopping at our local Family Dollar store since it opened. I have seen my fair deal of leadership in this store and the current manager is nothing like anything I have ever been seen before. Everyday she looks like she either just rolled out of bed or is running late...
Read full review of Family DollarA woman that works at one of y’all’s stores
I was just in y'all store address 1631 University Blvd. Jacksonville Florida shopping obviously and the people that work there were upfront around the registers there was three of them two black ladies and a white man and they were talking about how when people come in when they say good morning how they look at them one of the women said they look at me...
Read full review of Family DollarEmployee of family dollar
For the past 12 years I have worked at this location 222 Portion Road Ronkonkoma New York in the position of CSR /Asst.Manager. Beginning of 2019 the acting Store Manager basically stopped coming to work. Weather or not local Management was aware of the situation nothing was done to rectify it. By default I took on the responsibility of Manager on my own a...
Read full review of Family DollarThe way I was treated when delivering to stores on route 2034
My name is Deborah Hyppolite I drive for a private owner and did for the first time a family dollar load route #2034. I went to my first store located at 609 Bellview Blvd. fairmont West Virginia I had a slow start but picked up the pace I was never treated wrongly by the associates at that store they showed respect and never complained I finished unloading at 11 am. I went to my next store located at 307 main st. Fairview wv. This is where my day made a turn. Kim the associate of family dollar did nothing but complain about family dollar and how they treat their employees. The truck was not loaded correctly and I had product from the third store mixed in with store number 5673 and had to make sure I was not sending store number 11954 down the rollers. The dog food and water were blocking boxes so I had to unload that before I could get to the boxes behind it. I made miss Kim aware of this because she was getting mad about the order of the product coming down the line. At the end of the unload that took me 4 hours to unload she asked me to take recycle and I said I'm not sure what I can take no one told me anything and asked her do other drivers take the recycling and she stated no none of the drivers take it and I said well I don't care what u put on the truck u know more than me because this was my first time doing the job. I never disrespected the women at this location. When I left to go to store number 11954 located at 100 Fieldview avenue Morgantown wv Kim called that store and told them something because when I got there the male associate there was rude combative and disrespectful. He stated I'll never have a job again with family dollar and kept using the F word towards me he also stated everyone hates ur guts so if I were u and stopped his sentence so I had responded back and told him to stop disrespecting me yes I'm late I understand that but how the truck was loaded was not my fault he called the manager and at the end she was very rude. I had asked if they were going to slide the totes on the truck like all the other stores did she said the hell I am it's not my job I asked what her attitude was she said something about me being late I tried to explain the truck had their product mixed with the prior stores product and that's why I was late then ur employee wanted to take 3 hours being combative with me so that slowed me down because he made it a living nightmare to even be over there. She slammed the door in my face. The behavior from your employees are unacceptable!
Desired outcome: Reprimanded and fired
Employee
There is an employee currently working at this location that cursed me and yelled at my grandchild. Her name was Bailey. I will never forget this 18 to 19 year old girl that was so rude to us the other day. Also, I am elderly and the same young lady does not assist with a shopping cart or ask if I need any assistance. She does not even ask how my day is. All of the other workers in the store are always so kind and helpful. 2/20/2021
Manager
I do not know how many people write to thank you for rectifying a complaint, or the complaint has change for some reason after your investigation of it. However since this manager keith, from the dunedin, florida store on main street is no longer working there, by reasons of quitting, fired or displaced because of continuous complaints of other customers, I don't know, but it in itself is a blessing. I have no doubt that the sells revenue at this store will rise. Especially since I am most respected at our 538 home residence community located directly across the street from this particular family dollar, and I will definitely let the residence know at the meetings, of this change of management at family dollar. It pleases me that I can write the letter of gratitude, instead of a letter of complaint. I am attaching the original complaint letter from last year to refresh ones memory. Again, thank you.
Very rude manager
Hi I went to the store 2624 on water st fitchburg massachusetts and the spanish guy that is the manager was very rude I did nothing wrong but say to the other employee that they r remodeling the store they should shut down for a few days bc it's a mess well he overheard bc he was like following me and I went to leave he's yelling have a nice day have a nice...
Read full review of Family DollarUnfair treatment of your employees
I want to complain about the deplorable conditions in which you have your employees working. The establishment is without heat/air conditioning, has been for years. Complaints after complaints is not working. You should be ashamed of yourselves. Would you want to work in those conditions or furthermore your family member. The current temperature is 1...
Read full review of Family DollarNetspend visa cards reimbursement
2/15/21 On november 20, 2020 I purchased 3 - $500.00 netspend visa cards, totaling $ 1, 508.85 The amount was deducted from my bank debit card for $1, 508.85. The 3 netspend visa cards could not be activated, because the clerk at family dollar had voided them by mistake, per my conversation with netspend. I have been back and forth for months talking...
Read full review of Family DollarFamily Dollar Reviews 0
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Overview of Family Dollar complaint handling
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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