Family Dollar’s earns a 1.2-star rating from 2309 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Disrespectful behavior towards customers
An employee at the Family Dollar Store at 10067 Main Street Castalia, NC named Kara Wood was hired thru Erin who already works there, so Cindy the manager hired her. She is an ex-girlfriend, mother of my granddaughter. Since she was hired she has been harassing any family and friends who visit the store and talking trash regarding my son. Kara was removed...
Read full review of Family DollarDistrict manager
My complaint is for the Townsend Mt. store. I feel that the district manager isn't doing his/her job. The manager of this store is working on 1 Csr and herself. They do very well running the store, but they could use more help. I feel that's what the district manager should be doing. Coming to the store to work so the Manager could at least have 1 and or 2 days off. The manager looks so tired and I asked her if she was ok. She told me she is working Sunday through Saturday ALL day and she hasn't had 1 day off because she has to have an Asm. So, with that said I feel the District manager should step up and help.
Service
I proceeded into the dollar store like normal today. I went to purchase laundry detergent. Well when I went to the counter to checkout there was no one there. I stood there five minutes and talked to a customer that had come in and noticed I was still there when they came to checkout and said something. The young man who was the manager there came to the register and I told him he shouldn't have people standing around for so long and he told me he was busy and that I didn't have to shop there so I told him I would not be back.
Desired outcome: He can't treat people like that
It looks like you accepted his offer not to shop there so where exactly is your complaint. Customers are required to notify associates when they need to checkout at Family Dollar. These type stores will not pay associates to simply stand at register to checkout customers. I say this as point of fact. Listen to a conference call and the biggest complaint from district managers have is how stocking is not being done because associates are staying at the register assisting customers instead of stocking shelves and how the store manager needs to squeeze more work out of them by making them making it imperative that the very second they are through with customers to get back to the sales floor and stock as many boxes as possible before the next customer interrupt the stocking process. If the store is well stocked then that store has long checkout lines. If the stock has stock in boxes all over the place then that store associates are more concerned with taking care of customers. It's a catch 22 situation.
customer service concern
I was in line when the register sign was up and read closed at the first register. I was at the front open register and the lady at the closed register sitting told me to come down here to the closed register. " I asked why did she let me pass the register that was closed and she was sitting looking at me and didn't say a word. She yelled, disrespecting me, name-calling me in the presence of customers, for which one customer let me in front of him. She went on and on loud, cursing. The manager asked her to stop and go put something in the back of the store for which she walked off, then came back saying, very loudly LET ME SAY SOMETHING TO YOU! she walked towards me trying to make a point I wasn't trying to hear her continued disrespect to me. I kept my back turn and she came back up to the register, not doing what the manager was telling her to do instead she became aggressive to me. I stated she "needed to keep her mouth closed because I am calling corporate for which she stated she didn't care and I walked out of the store, the manager has rung my items up but that was very humiliating to receive treatment such as that and i know that was beneath what standards are for customer service.
Desired outcome: Latoya to be fired.
CD player
I purchased a CD player at approximately 7:06 pm on 4/14/2021 and returned it at approximately 8:10 pm on the same day. The electronic was on the public shelf instead of behind the counter as I've seen them many times before. I was told that I could not return the item because the tape was missing. I never opened the box!!! The girl in charge asked her...
Read full review of Family Dollar and 1 commentElectronics return policy
I purchased an alarm clock on May 3, 2021. I took it home only to find it did not work at all. Took it back to thew store only to learn your company doesn't allow for returns on electronics. Why? I bought it with good money cash. Since you are selling it, you should stand behind it like other places.
Does your company not support these products because you know they are not trustworthy, but buy them to pass off on your clients? I doubt it.
Please explain this horrible policy to me. I trusted you in my purchase. I feel that you have turned your back on me.
There is another Family store in my town. I think I will only shop there from now on unless you can explain this policy.
Raymond D. Poston, PhD
Desired outcome: To understand why this company does not stand with their clients.
Unopened electronics with original receipt maybe returned for a refund in the original form of payment. Opened electronics with receipt may be returned for exchange of same or similar product. Electronics without receipt may not be returned whether the product is opened or unopened.
A worker
Falsely accused by a worker accused me of being someone else can running time I walk in saying I don't need to be in here I didn't know what she was talking about she went on and on in front of other customers accusing me of being one of the women that had came in with big pocketbook shoplifting I don't hang with anyone at all I took my mask off so she...
Read full review of Family Dollar and 1 commentThe employees attitude
I went to the store with a lady who did not know how to speak English and I was translating for her and the boy who attended us had an attitude and then I asked him a question because SOMTING ABUT a coupon for the product and roll his eyes on me and I asking him why he have a attitud then another lady arrived and the same she got a attitud and she yelled at...
Read full review of Family DollarService
Employee Jessica is a very rude person, I mistakenly looked at the wrong price and back in for a correction. But Ms. Jessica claimed I was shouting at her (which I was not, and certainly not through a mask), I believe she got up on the wrong side of the bed this morning and decided she was going to put whoever crossed her in check. Oftentimes, when the...
Read full review of Family DollarEmployees not working no manager around
Good wonderful morning for the last two years how have been coming into your family dollar on Parson Ave. in Columbus, Ohio 43205, I have seen people come and go there has been some nice people and not so nice, I love the remodeled store, I see that you have people that like to walk out with things that don't belong to them. As well as good customers as my...
Read full review of Family Dollar and 1 commentRude employee
To Whom it may concern, I was in your store located @ 7439 vine st Cincinnati ohio 45216 on 4/27/2021 around 7:30 in the evening, I first discovered that the worker which is a black female on her cell phone with it on speaker to where I was able to hear her conversation & it was very loudly. The problem I had with the worker is as I was approaching to be...
Read full review of Family DollarAlicia/manager
I Winifred McPherson, daughter (Starr) who has a mental disability, grand daughter (Isis), and great grand daughter (Ziani) entered Family Dollar 4/17/21 approximately 6;30. My daughter bought 60 dollars worth of merchandise. As I waited in line to purchase an item (manager) Alicia replied "you people always come in trying to beat and get over" then I...
Read full review of Family Dollar and 1 commentcleanliness, inside and out
I IMAGINE THERE ARE SEVERAL COMPLAINTS ALREADY CALLE DIN. We live in Wedgefield, Orlando Florida. The store number is 10660, located on SR 520 and Maxim... The outside is awful. messy, trash, inside is cluttered and too crowed with unpacked boxes all the time.. All the time. The neighborhood is ready to boycott and we are so disgusted. This has been going on for a year and more. Can someone please go take a look at this store. Hire some responsible employees. It is such an old subject, but won't go away. Thank you. I'd appreciate any feedback, if anyone actually reads this.
Kimberley Duncan
[protected]
Desired outcome: clean it up.
"Unethical behavior"
Good morning, I would like to report bad customer service and disrespectful behavior that I encountered as a customer that visited the Family Dollar Store located at 1227 Webster Avenue, Bronx NY 10456. The bad customer service and disrespectful behavior came from the supervisor/manager of this location (white male caucasian who is tall with a disheveled...
Read full review of Family DollarPoor customer service / poor product
I purchased a Family Chef Charcoal Grill 18.5in. Yesterday at or about 3:04 pm from the Family Dollar on 824 Donald Lee Hollowell, Store # 06501. Not even an hour later, I returned to the same Family Dollar, with my receipt in hand asking for a refund because I wasn't satisfied with the quality of the product. I did not use any portion of the grill and all...
Read full review of Family DollarDogs in store running loose
Hello, I have a health concern regarding your store in Congress AZ Zip code 85332. I live in the community and have encountered loose dogs in the store on at least 3 occasions. Today is 4/15/21 at approximately 14:45 It happened once again. Same staff members minus a newer employee who was running a register. Please address this issue due to food...
Read full review of Family Dollar and 1 commentThe employee who checked me out was very unprofessional!!!
This incident happened at store #[protected] W. Port Arthur RD Port Acres, TX. [protected] [protected]:54 :00 Upon waiting in line to check out my items, I noticed the lady working the cashier she was preoccupied. The white lady before me was checked out with her items with thank you and courteous come back! But when I placed my items on the counter...
Read full review of Family DollarNotice of discrimination
On 03/29/21 I personally had my civil rights violated(Store #11760/store manager "JERIMIAH") in visiting this business. Not only was I refused service based upon my religious belief but also my medical condition as well. The store manager(Jerimiah) removed the item from my hand and directed me to leave the store. There was also an employee "Alex" threatened...
Read full review of Family Dollar and 1 commentDiscriminatory for not having a mask
I was looking for an Easter basket for my sister who was in town for my aunt's funeral. I have shopped multiple times this year with no issues. I do not wear masks. I have sinus issues that cause a lot of pain. She did not honor the exemption they would not allow me to shop in the store. How much business do you want to lose? She did offer for me to sit in...
Read full review of Family DollarUnauthorized withdrawals from my account
I made a purchase at family dollar store #7146 for $114.87 and when I looked at my statement online I was charged 3 times for the one transaction! When I called the store and talked to the manager, he told me to call my bank and they'll fix it. I am beyond pleased about the whole situation and don't feel I should have to go through the hassle to fix it!
Read full review of Family Dollar and 1 commentFamily Dollar Reviews 0
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Overview of Family Dollar complaint handling
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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This doesn't surprise me cause I've done it myself as an ASM luckily my ASM position was hourly so I got paid more for working more hours. That store manager will be paid the same amount for more work.