Family Dollar’s earns a 1.2-star rating from 2313 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Stupid manager "Jo"
One of the store managers "Jo" is the absolute rudest individual I've ever had the displeasure of dealing with. She wasn't wearing a mask as mandated for employees on the family dollar website. Shes supposed to greet each customer and provide the customer experience I know family dollar and its officers expect of its employees, instead shes a judgmental ...
Read full review of Family DollarPoor customer service
It started right as we went to check out first the woman was on the phone with somebody talking about a job at Walmart as a greeter I don't know if she was trying to get a job there or what exactly it was so we put our stuff down and waited for about a minute or 2 she then told the person on the phone she had to go cause she was still at work. So she hung...
Employee insulted me and the cursed at me
I walked intio store with a chaperone 10 minutes before closing grabbed what I needed & remembered I needed a card for my dad, I have rp (retinis pigmentosa) im considered legally blind so things take me little longe. They announced store was closing so I went over to paym, lady register said have to use other register so I sai where here because I can not...
Read full review of Family DollarI am complaining about an employee at Store # 01861 on Washington St West in Charleston WV
Today at the above location an employee that stands at the front door and does not greet people as they come in. Her name begins with a "K". As I got in my car she left her post in the store. She walked up behind me while I was sitting in my car and came outside, picked some trash up off the ground, threw it inside my open car window and hit me in the face...
Read full review of Family DollarCustomer service
Been a customer for over 5 years, never had employee issues. Today was the worse experience at this store. I made the mistake asked mistake asked cash back, a new employee said they can't do that. I apologized and she called an employee named "Amanda" this employee was very condensending, horrible customer service, tried to be intimidating. Immediately she...
Read full review of Family DollarEmployee at Leavenworth Kansas Store
If the store on Spruce didn't have an assistant manager that wasn't a heroin junkie, telling people the cameras are for show and fake, and wasn't stealing and letting her friends come in and steal for heroin it would be a great store. The store is always a mess and you can't get any help, because they are always in the back.. They don't care who comes in and they get away with stealing, shooting up in the back or bathroom.
Read full review of Family DollarMy items l pay for was not in bag
l bought over $70.00 and had 6 bags but when l got home items l had pay for was not in my bags, 3 shorts, 1 t shirt 2 med towels, Address: 257 E Main St, Richmond, KY 40475, l have shopped there for 10 yrs, and never had a problem with anyone else, l was shopping there one day and ask her to double heavy items after that she has been insulting and rude, l...
Laurel Delaware store manger
When I was leaving the store I tripped over the bottom of the bottom of the frame of the door and I fell down. I hit the concrete with my left hand. The manager came and asked if I needed if I was ok and I said no my hand hurt. She asked f I if I needed an a ambulance and I said no. I sat on the ground for a few mins. She never asked if I anything else or asked for my name or phone number. I know Protocol always names and phone. When my friend went in and asked her what happen se lied to cover herself.
Desired outcome: Someone need to learn proper roles
Employee behavior
To whom it may concern: On Wednesday, June 30, 2021, at 8:47 p.m., I, along with my husband, visited the Family Dollar store # 5102, located on 1800 East Ash Street Globe, Arizona. As my husband, and I, entered the store, and proceeded to go towards one of the aisles, the cashier shouted out "leave your purse at the counter!" I said, "excuse me?" He said...
Read full review of Family DollarNot Treated Right
On June 29th around 8:15pm, I was at the Family Dollar store #11453 Address: 670 Main St. Cheswold Delaware. I went in to get toilet paper I have the family dollar coupon app I picked out two different types of toilet papers that have the coupons under them. The first one was a $10 toilet paper with the coupon saying I could pay $4 with the app. The young lady would not honor it so she brought me back to a different type of toilet paper and suggested it which had the family dollar coupon under it. When I got back to the register the coupon did not math that coupon either and she didn't honor that one either. So can you please give me a call at [protected] after 2pm Eastern standard time. My name is Frankie Johnson, a very loyal but now very upset customer. Thank you.
Store appearance
The Aberdeen, Idaho store is an absolute mess! I have only been there a handful of times, but it is always a complete disaster. How can this even be allowed? I have never seen more than 1 employee there, so maybe it's due to lack of employees? We own a business nearby and trying to hire and retain good employees is a real issue these days. I will not return...
Read full review of Family DollarNasty manager
I was making purchases at one of your locations when it was very noticeable the manager Catherine was nasty to one of the workers I couldn't video but next time I will, she don't want to be bother the guy kept saying he didn't do what she was addressing him for and she did it out loud in front of everyone that was in the store she did not stopped she kept going putting the guy on shame. Today is 6/27/21
Read full review of Family DollarUnethical behavior
06/25/2021 [protected] A family member of the manager came into the store in Heidelberg, Ms and started cursing, threatening, and harassing an associate working in the store. The customer (family member of the manager) asked the associate to help him find a product, which the associate did. The customer was not satisfied after the associate took him to the...
Read full review of Family DollarEmployees treating customers like crap
Farrell, PA store. I noticed all the white customers are treated very rude and racist by Carl and Colenne. These two employees are very racist against white customers. Something needs to be done with these employees. They always have an attitude against white customers. They throw their money on the counter, while they place the change in a black customer...
Read full review of Family DollarNo stock
I went to family dollar in east enterprise Indiana and there were 3 employees standing out front smoking and upon entering a lot of the shelves were empty. No cat food at all. The place was a mess. It looked like a dump. I will not return to that store again. That's pretty sad I hope something is done about this. Employee behind counter was rude when I asked about cat food also.
Poor service
This store opens Andy closes at different hours . Why does corporate allow such poor behavior. Is it because these store are for poor people oak street location louisville ky. Stores always have more crap in the Sisley than on the shelf. It's astounding how the places seem to stay open since most areas the open up for business ironically are in food desserts
Desired outcome: Do better
Customer service and honoring my coupon
I visited the Family Dollar at 10696 Lem Turner Road, Jacksonville, FL on Friday morning, June 18th to purchase items in the sale paper. When I got up to the counter, Jeanie (the cashier) was helping a customer and the customer needed change from a large bill she used to purchase her items, Jeanie seemed upset for having to go into the safe to get the...
declining public library business check
The Family Dollar store is relatively new to our small town and has a better variety of merchandise than our General Dollar. It is also much nicer, cleaner, and organized. I prefer to do business there. I have tried on 2 different occasions to use a public library check from the library in which I work. I am the librarian there. It has been declined both times. I have ended up writing a personal check, but I have to go through a lengthy process to be reimbursed. I have used the library's checking account at multiple other stores in our town including chain stores like General Dollar, Dollar Tree, and our grocery store Super Valu. My question / complaint is why is the check being declined? Why is it not working at our Family Dollar Store. Multiple associates and cash registers have been used. The associates are always very nice. I just don't understand why the store won't accept the library check but will accept my personal one.
Desired outcome: I would like for the store to accept my library check.
Customer service
Today was the first time I had a bad experience while shopping at Family Dollar. The cashier was rude as well as disrespectful. The whole time checking me out she was in a seated position. The rude manner in which she give me my change, while seating, spoke volumes. Finally, when I asked for my receipt here response was, "There it is if you want it get it ". This happened around 19:45., 06/13/2021. The employee name was Kaylee. My name is Ozzie Adams. Please contact me via email [protected]@gmail.com or [protected].
Desired outcome: Training in customer care
The stores always dirty inside and outside
I am sending this complaint for Family Dollar Store 6920 Parker Road & 35 Black Jack court. I shop at this store all the time and floors very dirty and looks like it never been mopped, the windows in and out very dirty, the park lots keeps trash on the parking lot and trash can always over flow. Please can someone look into this compliant 19th compliant
Family Dollar Reviews 0
If you represent Family Dollar, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Family Dollar
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.
Overview of Family Dollar complaint handling
-
Family Dollar Contacts
-
Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
-
Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
-
Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
-
Family Dollar social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 15, 2025 - View all Family Dollar contacts
Most discussed Family Dollar complaints
Assistant managerRecent comments about Family Dollar company
The manager, and one of the cashiers.
Dollar Tree
2972 reviews
Jerry Hunt Supercenter
9 reviews
Love's Travel Stop
155 reviews
Everything2go.com
1 review
Walmart
2764 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.