Family Dollar’s earns a 1.2-star rating from 2313 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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Face mask protocol
On December 21st at approximately 6:pm I entered the Family Dollar store located in Bethel, Ohio 45106. First of all I am a Honorably Discharged disabled Vietnam veteran. I have stage 3 emphysema and I'm not able to wear a mask for respiratory reasons as stated in the face mask mandate issued by Ohio Governor DeWine. After a few minutes one of your male...
Read full review of Family DollarComplaining about the store in Dillon, MT. It is awful what a dump
This manager is awful carts and boxes block the isles you can't even get to the products you need because of the boxes blocking the isles, The store is dirty and junky. I go almost a hour away to shop in Whitehall, Montana to their family dollar it's so well maintained clean and organized.. Something needs to be done to the one in Dillon Montana PLEASE!!
Read full review of Family DollarTemperature inside family dollar
I am writing in reference to Family Dollar in Bridgewater, Virginia. I have shopped this store the last 2 weeks and both times the store felt as though the air conditioner was in use. Our temperatures in our area have dipped to as low as 20 degrees. Last week it felt warmer outside than it did inside the store. I felt someone should file a complaint not...
Read full review of Family DollarRefused service
Because I refuse to wear a mask. Seriously considering a lawsuit...does your organization bow down to the CCP?
Unethical behavior by assistant manager
I went to the Family Dollar located @ 3324 Elsie Faye Heggins Dallas Tx, 75215 and the lines were extremely long with only two people at the register, the cashier Velvet a white lady was very polite and overwhelmed with a lot of customers. The assistant manager was behind the right side of the store behind the counter and I the customer asked her politely...
Read full review of Family Dollar"Unethical behaviour"
I went to the Family Dollars Store at 3215 Williamson Rd. In Roanoke VA. I'm checking out I put my items on the checkout desk the cashier reaches over from the plexus glass to get my items I say to him aunt you suppose to wear your mask he mumbles I have one which I see he has one hanging on one ear so you should be wearing it. The virus can be spread in...
Read full review of Family DollarDiscrimination to employee
My son was hired by family dollar. He started on monday at 6am. Hes 18 years old and goes to morton high school. He started with the manager named eric whom he was told he quit. So the new manager derrick hired him. He started the day the truck came in on a monday the day he started at 6 anyway he unloaded the truck up until like 2 o clock. He admits to taking a couple of 5 min breaks. My daughter called to find out what time lawrence got off. At this point the assistant manager was present. Lawrence told his sister like 4 o'clock. But the assistant manager with the dreads told him no u get off at 2 derrick said u clock out at 2 or when the truck is finished. I was contacted at that point to pick him up at 2 or 230. Which I did. I katrina lawrence mom pulled in family dollar store 1228 at like 210 220. I got out my car and proceeded to walk into the family dollar and the assistant manager and two other employees were standing in the doorway. One employee said to the assistant manager i've been wanting to send his fat [censored] home several times today and the assistant manager says I know right.
Digital coupon app
I have followed the links to change my password for the digital coupons. The site does not accept my log in. All day today what else can I do? I need help logging onto the digital coupon site
I'm constantly being harassed and disrespected
I've been going in family dollar for many years, I've never had an associate yell at me and be very disrespectful over not wearing a mask. This is everytime I go in family dollar on MCLEAN me and my daughter are harrassed I told the manager soaul and Sharon who currently work there I have a medical issue with wearing a mask and so does my daughter and they...
Read full review of Family DollarObtaining appropriate change from purchases
I am writing regarding my visit to Family Dollar Store #07974, 944 No. Main Street in High Point. On my visit today, the store was unable to give me change from the amount tendered. My total purchase was $21.28, and I gave the cashier $22.00, which meant I was owned $0.72. The cashier told me she was unable to make change. I had a similar experience at the...
Read full review of Family DollarService cashier
To whom it may concern I am a 60 year old woman and a school bus driver living in Wausau Wisconsin I was pleased to see you opened a store recently closer to my neighborhood but today I was just talked to so disrespectfully and so rude I will never be back to purchase anything from store # 12422 located at 1405 N. 6th street Wausau, Wisconsin thank you...
Read full review of Family DollarNot open
People pulling up have they last bus fair to get to family Dollar the old they have COPD can't breathe I am sitting here watching. People are poor have a few dollars just to go in this family Dollar. It's is the Covid-19 people dying struggling no jobs they are not open the news needs to here about this. 8 times I came they was not open here in Shakespeare mall here in East Liberty PGH Pa the one one Apple in East Liberty they close early to at 8. When they supposed to close at 9. It's appalling and sad for the people through this pandemic. It all comes back never hurt the ones who is suffering. God don't like ugly. No matter how small it will come back
Family Dollar is excellent for the poor very helpful and understanding. We all Thank You. Keep it up never higher lazy selfish unhappy people. They have to have energy willing workers as a team it be is about businesses movement foundation and respect for the customers.
Cashier using profanity
On November 17th at 4:45pm I walked into this Family Dollar to purchase items. I noticed a male at the counter talking to the female cashier who was very loud in conversation. Moments later the male customer left the store. I approached the front of the store hearing the the same female cashier using profanity. She asked me if I needed some help as she...
Read full review of Family DollarThe manager
I have a very big issue right now at the family dollar with the manager.. Every time I enter in that store he is bugging me following me around the store, he has even went as far as touching me on my hip and lower back area. Now that crossed the line! I'm upset about this whole situation, because there is honestly no reason that should be happening! He is a...
Read full review of Family Dollarcan opener
the white manager at colonial beach store is always hateful to me. today he charged me for the can opener but didnt put it in the bag. i asked for a birthday party type of table cloth, he said they dont have any. i asked for a couple of things, he wouldnt answer. when i checked out, he wanted me to walk over to the glasses and show him what glasses i looked at. he wants a war. he has my money.
Masks not worn and worn wrong
I go in the local store about once a week and hardly anyone is wearing masks and our county is mask mandatory. The employees wear mask but below the nose. I do not feel safe going in this store anymore and are hoping you can address this. This store is in Duncan, AZ zip is 85534. Thank you Barbara Armstrong
Read full review of Family DollarEmployees not wearing masks
Family Dollar in Staples MN 11/12/2020 Not 1 Employee was wearing a mask. And one of the ones stocking the shelves was coughing all over everything and not even trying to cover her mouth. I Can only imagine that they do not do any other cleaning or sterilizing of store if that is what they do when customers are there. With the fast rising of Covid in...
Read full review of Family DollarStore manager spreading gossip about customers and other businesses
Over the past 5 weeks or so, the manager "Julie" while working at family dollar in dannemora, ny has been spreading terrible rumors about myself and my business. Also, I have seen her roll her eyes at customers and be rude to her co workers, speaking down to them and openly being rude to them. I run a daycare business in town and have supported family...
Read full review of Family DollarClothes soap lid open and rice krispie treats
After a long day of work I stop by the family dollar store which I rarely stop at but I saw the ads and wanted to get a few essentials I need. I get home carrying few bags and notice a blue leakage of clothes soap all over my floor and after trying to clean that up I notice the box of rice krispee treats is open also which I grab both items facing the front on shelf I shake out the contents and there is only 5 wrapped not 8 as you see on the qty of reciept I took the pic I was upset to take picture trying to clean the clothes soap mess
If this is some kind of prank please address this to the team at store on
Family dollar store
Wall ave
Ogden, utah
84404
Bernice montes
Refusal of managers to wear face masks
I'm extremely vulnerable to Covid 19 because I have 4 different underlying health issues so I have to avoid crowds, which means my son has to shop for me. He also has to be very careful not to bring any germs home with him. I know that mandatory mask mandates don't mean jack to a lot of selfish people who refuse to wear them in the stores, but I expect the...
Read full review of Family DollarFamily Dollar Reviews 0
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About Family Dollar
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Overview of Family Dollar complaint handling
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 15, 2025
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Assistant managerRecent comments about Family Dollar company
The manager, and one of the cashiers.
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