Family Dollar’s earns a 1.2-star rating from 2309 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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employee customer service
I've been living in Bedford for many many years since I was a kid I've been in this store quite a bit however this new guy that works there I've been in there with him several times and most of the time he's really hateful he's not very customer service person it's sad to see what I'm working in that position however I was in there on 1/25 2020 I got what I...
Read full review of Family Dollarunethical behavior (employees had extremely bad behavior and this is from a loyal customer who would otherwise never complain)
I am a mother and an elementary school teacher in a small town. I go to the Family Dollar in Slocomb every week, sometimes several times a week. Y'all always have what I need. This past Friday, I could not believe what happened in your store with your employees. I went in on Friday, January 17, 2020. I went to the back to look at pillows. I heard 2 women...
Read full review of Family Dollaremployee
I went into the Cohoes, NY Family Dollar today and Tiffany the woman check people out was on a personal phone call talking the whole time she was cashing people out in the store. I find it rude that a cashier does not say anything to a customer but the customer has to stand in line or at the register listing to the cashiers personal business the whole time. I thought employees weren't supposed to be on the cell phones
Read full review of Family Dollarcustomer service
When I first move to Brooklyn three years ago, family dollar was my go to store, now I dread when I have to shop there.. (It's not many stores in that area) Family dollar on Atlantic Avenue employees are horrible down to the manager (Hope). They are extremely loud, cashiers are rude, personal discussions amongst one and another are being heard, the store...
Read full review of Family Dollarfruit snacks
I went to get fruit snacks for my daughter school and I took some to work as well and as I started eating them and they were extremely hard after the second one I knew something was wrong because the taste was not normal which caused me to be sick on my stomach so I proceed to look on the bag and realized the box stated BEST BUY JUN 17 19 almost a whole 8...
exchange/refund policy
On today, 01-21-1981, at 12:27pm I purchased a 3 pack charger cord for $7.50. went outside opened it realized it was the wrong charger for me. Immediately turned around and went back in and said I got the wrong cords. I was told I couldn't exchange to them because they are electronic. I called corporate and while on hold I was informed that everything in...
Their attitude and return policy
To start off with this ain't the first time they are rude as hell every time we go in there I took back some clippers never been open I had the receipt and the box was never even open and I wouldn't even take it back or give me a reason why they wouldn't take it back besides just being a [censored] what they are every time somebody's in there and I'm not the only person who says that
Read full review of Family Dollarcashier and 12pck mt. dew
The sign for the 12 pck of Pepsi cans was on sale 3/$11 and then when I went to ring up at the cash register it didnt give the discount to make it 3/$11 and so the cashier, Shirley, got the sale paper and looked at the date and said ohh this went out yesterday you can get this 3/$11 and I said yes mam there are signs everywhere that they are 3/$11 including...
workers smelled like burned marijuana and would not service me stating I would have to spend over 25 dollars to get change for 100 dollar bill
I was in store I was trying to purchase an item I only had multiple hundred dollar bills, the cashier stated that I would have to spend over 25 dollar cus she not gone give me all her money for 7 or 8 dollar product, while waiting I smelled marijuana and her eyes are blood shot red she asked a customer for half of his marijuana blunt! Everything is on audio and video correct so you all should see and hear what happened!!!
Read full review of Family Dollar$20 for 60 minutes add-on card for a prepaid phone
Date of Incident 1.14.2020 Store#08805 Purchased prepaid TracFone phone & was sold what was supposed to be a pin to add 60 minutes (paid $20 for 60 minutes) to the phone but instead was sold a $20 Verizon Data Add-On, which is invalid with the phone purchased. I did not pick this Add-On card out myself, the store clerk had them on a ring behind the...
employee
I just walked into the family dollar I go to multiple times a week. Was rudely kicked out and accused of stealing febreeze. I most definitely didn't steal anything from that store and wasn't even there on said day. The employees name is Jesse and has red hair. I will not stop until she is fired for humiliating me in front of a line of people. This is 100%...
Read full review of Family Dollardairy case / dumpster trash
I wrote in this very same concern a few months ago. I own property adjacent to this store. The gate to the dumpster is broken and trash blows all over the adjacent neighborhood. This happened previously and was repaired but now broken again. The trash is out of control and blows all over my property due to the strong coastal south winds. The doors to the...
Read full review of Family Dollarcustomer attitude while trying to get help
When making my purchase this morning around 8:25am the family dollar employee refused to get off her cell phone to help me add my family dollar clipping instead she stated yes baby in which she was on the phone with her boyfriend friend child or whomever it was I am filing a complaint because I was charge without my clippings and the proper help I also told...
digital coupons
I downloaded my digital coupons for the Febreze, Mr. Clean, Swiffer, 3.00 off of 10.00 purchase, when I checked out it would not take the 3.00 off. The store manager verified that I had the right products. She said she couldn't override the price that something must be wrong with the app. Also I purchased Sparkle paper towels 1.00 off, same thing. I bought...
Read full review of Family Dollarthreaten
I was trying to make it home through this horrible storm, it got so bad i had to find a place for shelter. There were sirens going off and it was hailing with strong winds. I had to pull over and find the nearest shelter, so i went to Family Dollar😡😡😡😡 I got out my car and went into the store, as soon as i got into the store these two women told me i had...
Read full review of Family Dollarcashier
This particular Cashier on Monday morning around 9:45 am was extremely Hateful and rude to me as a customer. Snappy and Unfriendly and even deliberately threw money at me after i purchased a simple cigar. Cursed me out and called me a Old Mother F! I ask her what was wrong with her and she went Off on a temper tantrum. This little young lady with the ring...
Read full review of Family Dollarperson
Had gone to this dollar store in the past and said that I would never go back, but, was in the area and did, BIG mistake. First of all, there was one register open and a line all the way done the aisle, about 17 people. I asked about another register opening and a person, large black woman, sitting up on a high chair where she can be seen, says she is off...
Read full review of Family Dollarthe manager william brown
I am complaining about the manager at 1689.I no longer works there and he is telling customers that he let me go because i didn't do what the boss said and that's a lie I did everything he asked even closed by myself three nights out of a week.You can call him a manager I call him need training on his position .First he need to learn confidentiality and not...
Read full review of Family Dollar and 4 commentsclosed 30 minutes early
On January 11 Saturday at 9:40 PM I went to family Dollar to purchase some favors for my sons birthday party when I arrived at the store the manager and employees were standing behind the counter while I was in the car but when I get out of my car they all were hiding behind the counter with the door locked so the store have a close for over 30 minutes. She...
2 female managers
Today me and my two children ages 2 and 3 went into the family Dollar located on 87th and King drive to obtain the items that I needed I went into the store and shop around for about 15 minutes after 15 minutes I was done shopping I went to register two to pay for my things it was successful but when it was time for me to leave out of the door one of the...
Read full review of Family DollarFamily Dollar Reviews 0
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Overview of Family Dollar complaint handling
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 11, 2024 - View all Family Dollar contacts
Most discussed complaints
Assistant managerRecent comments about Family Dollar company
The manager, and one of the cashiers.
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