Family Dollar’s earns a 1.2-star rating from 2316 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
manager to manager conversation in aisle
I was in the family dollar location on sheridan drive in tonawanda NY today. Store had customers inside shopping and two managers I believe were stocking in an aisle. Talking loud enough for me to hear the entire conversation. I understand its the holiday season and people are stressed and over worked but the way this (outside) manager was speaking to hi...
Read full review of Family Dollaran employee
I was in there tonight and the woman dropped a whole jug of barbeque sauce on my bike Jordan shoes no sorrys no I'm going to get you something just walked away how disrespectful is that!!! I have video and everything now my shoes are stinky and have to be thrown away!!! Contact me back at [protected]@gmail.com or [protected] Thomas long This family Dollar store is in hartland Maine
Read full review of Family Dollarmanager of family dollar
I would like to report the manager of Family dollar at this location: 11371 US-190 E, Livingston, TX 77351 I was at the Family dollar store at the above listed location on FRIDAY 13TH 2019 and was being checked out at the register by an employee named Brandon, the other clerk was getting her register closed. Brandon helped me use the family dollar app and...
doors locked
I pulled into the family dollar in franklin wv 12/16/19 it was 9:45pm got out my car walked to the door pushed on the door and it wouldnt move, it was locked!!! The sign on the door says it was open till 10pm both managers was there it was neda and tiffany, neda shook her head no and said not unlocking door its almost closing time... This ain't the first time it has happened and doubt it will be the last
Read full review of Family Dollarasm tylor refund policy discrepancy
My wife ask me if I would return items that were not damaged and still in the original package. She gave me the receipts I varified that it was within 30 days and agreed to return them. The ASM who took my return Talor accepted the refund and refussed to give the refund in the original form of payment. The holder of the receipt is the original purchaser and...
Read full review of Family Dollar and 1 commentovercharge and rudeness regarding it
I just left family dollar, ColemanWI after buying my great nephew LEGO gift. It was buy one get one 40 percent off. They didn't give me discount so I asked and they went saw sign took it down then proceeded to say they would have to credit one back and give discount... needless to say the girl checking me out was nice but kept claiming she didn't know or...
the sales price.
My 12yr old daughter wanted to purchase toys for her nephews. She saw the buy one get one 50% off and figured she was able to get toys for all of them. When we got to the register the clerk, a young lady with red hair and very long eyelashes told us that sale wasn't valid. Even though there are at least 6 or 7 signs posted. Another young man, who she...
Homeline paper towels
The ad had a misprint and when I asked the cashier told me she couldn't overeride the price ad had two different things on it. The price was for a small package but picture on ad was something else. She told me the words is what she go by not the picture. But the ad contradicts itself and there was no sign saying misprint. I thought the customer got the price for a misprint.
Manager behavior
On December 11th or 12th while I was carrying some items in my hands, the juice fell out of my hand and crack by accident then the manager got upset and aggressive he curse calling me the b-word and he complained about about it to a employee because he was upset he had to cleaned the mess off the floor, and then he came up to me in my face he cursed again ...
Read full review of Family Dollar and 1 commenttracfone cards
I went in to buy a tracfone phone card for 15.00 and thede was no paper in the machine so the cashier told me she couldnt refund me or give me another card so then I bought another 15.00 card and she still said the receipt didnt print and this was the ens of october I seen the cashier a week ago she said its been to long she cant do anything but at firat...
Read full review of Family Dollaruncooperative manager
There are vagrants living behind your Family Dollar Store located above. Our condominium complex is located directly behind the store. Our condo association president spoke to the manager of this location and requested the debris these vagrants have left in front of our fence be cleaned up. The odor coming from this area is now becoming unbearable to our...
Read full review of Family Dollaremployees and manager never around the store
There is never a manager around when you need one and 2 of her employees be on the side of the building smoking blunt with the delivery driver for family dollar the are rude and and always stealing money from customer and the manager is hiring her family to work there and steal money form customers the store is never organized and nice and neat but they do have one employee that works has but off evertime I go in there
Read full review of Family Dollarmanagement
Manager was completely rude and high from some sort of drug. Not sure if she only smoked but it seemed like she was on crack. Also told me that family dollar doesn't drug test their management. When I walked into the building, she did not part her lips to speak to me or have any kind of interaction. She completely moved the store around so I had many...
Read full review of Family Dollarsoda/customer service
I went to Family Dollar tonight to purchase some items. Pepsi was on sale for $1.00.. I bought 8 bottles and some other things. When I was rung up the total was correct. The debit/credit machine wasn't working. The cashier suspended the transaction and sent it over to the other register so I could pay. When I went to pay the total was not correct. I wa...
manager and associates
On Dec.9th at 6;55pm, I entered the store to make a purchase. I was in the middle of the aisle looking for Christmas lights when I heard the manager which was a young lady and one of the other employees talking about a customer that was making a return which didn't go well. I was literally in shock how the manager went back and forth with the young amn that...
Read full review of Family Dollarcigarettes
Well I rushed to the store as it was close to closing. I made it, another customer and I pulled up parked walked in at same time. The cashier told us that she hopes we know what we need we have 6 minutes, I walked up to the counter said need cigarettes, she said nope already did my count 😠 she just said I have 6 minutes. What happened to count when you...
Read full review of Family Dollarcomplaint against, employee bree.
To whom this may concern: My name is Erica. At approximately 4:15pm, 12/08/19, I made a purchase at this Family Dollar. I shop at this location frequently, but today is the first time I've had this experience. The young lady that checked me out (not Bree) had conversation for everyone in line. When I made it to her she said nothing to me. I had an item...
Read full review of Family Dollarthe manger did not how to put in a 5 dollar off twenty dollar coupon she just kept asking me to buy more stuff until it equaled 28 dollars.
I am frustrated because the manager kept asking me to add to my order although it was already 26.93. She kept adding stuff! I explained I need to spend 25 to get 5 dollars off so my order should be 21.93. She just kept saying it's not working unless I add more I don't know why and I font k ow what to tell you! It is frustrating to me. I had to add more...
Read full review of Family DollarSales prices up the day before sale
I was in Family Dollar, store 08012 on 12/7/19 at around 6pm. I was scanning the ups code on the Family Dollar app for coupons on things that were marked on sale, but it kept saying no sale found. This happened on 3 items, and two of those items were also on sale. I asked an associate why they wouldn't work, and she said they are told to put up the sale...
customer service
Restrooms closed to customers! Also make customers embarrassed to ask to use restrooms when it is an emergency. I do not believe I will shop family dollar anymore. Very rude and disrespectful to customers especially those with medical issues. I stopped going there for a while because of the poor customer service nasty attitudes and embarrassing customer...
Read full review of Family DollarFamily Dollar Reviews 0
If you represent Family Dollar, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Family Dollar
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.
Overview of Family Dollar complaint handling
-
Family Dollar Contacts
-
Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
-
Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
-
Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
-
Family Dollar social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 07, 2025 - View all Family Dollar contacts
Most discussed Family Dollar complaints
Assistant managerRecent comments about Family Dollar company
Management unprofessional telling customers to learn how to read after purposefully placing misleading signs on "sale items"
Disc Replay
1 review
Palmetto Moon
1 review
Central.co.th
1 review
HSW.com.au
1 review
WiensFurniture.ca
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!