Family Dollar’s earns a 1.2-star rating from 2315 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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customer service
I went to the family dollar last night around 4-5pm and noticed that the cashier, unknown name, had her child in the store with her behind the counter. To my unstanding, any employer that has employees is not aloud to have their children in the store while they are working. Shouldn't employees have proper child care for their children while at work? Not only that, she was eating something while checking out customers. I'm sorry, but i wouldn't want to see you chewing and seeing your food being chomped in front of me. That's not customer service if your feeding yourself while checking out customers. That's what breaks and lunch breaks are for. Maybe they need to retrain the employer and provide her with proper customer service skills and to say hi and thank you for shopping at family dollar. Because I was greeted at all, and that's rude..
employee complaint
I was ringing my items up and needed a item to be removed off to make sure purchase went threw. Two employee male/female were Very Rude, Called me the N word said I should have added the price before hand because they didnt have time. They threated my life if didnt said they would "knock my head off". Tried to talk to the manager at the store.. I was told...
Read full review of Family Dollar and 1 commentstore policy
First off this store is the trashiest store I think I've been in. There are always piles of boxes and inventory blocking the aisles and everything is always a mess. What I have a problem with is that they have a hand written note on the door that says no bags and no hoodies in the store due to high theft. I do not have a car and have to walk my grocerie...
Read full review of Family Dollarwrongful termination
I had been with the company for 5 months at the time of my WRONGFUL TERMINATION. During the termination interview they tried to ask me question in a position where I would voluntarily tell them things that I HAD NO KNOWLEDGE OF that may have been happening while on the clock. Their 1st story was I KNOWINGLY RUNG UP MY COWORKERS BUT DIDN'T SCAN ALL OF THEIR...
Read full review of Family Dollarblocked aisles
Almost every aisle was blocked with cartons of mdse., carts with mdse, and empty boxes. Impossible to get thru the aisles or find product on the shelf. The whole place was a mess. Employees were unconcerned with moving items or themselves to help a customer access product. It is unfortunate that they are not willing to take a bit of effort and pride in the stores appearance. They would increase sales dramatically.
I will not be back.
I am a customer
I was at the store i slipped and fell a lady went helped me get up and she went to the front to tell the cashe and the man at the regester i heard him laugh and yell at another employee that someone fell and couldnt get up they were both very rude didnt get any help getting up or anything my left arm got scrapped and shoulder hurts and got no help so i will probly be getting an attorney to help with his opinion and his service thank you
false advertising
In your current ad you have used Video games on sale for $5. I went to two of your sales and the prices were being sold higher. When I spoke with the managers on duty they just said that's the price. No where in the ad does it specify what video games. I am very disappointed and frustrated that your stores are not willing to homer their sale on used Video games.
Pancho Macias
Albuquerque, NM
[protected]
management
Went into the location and the store was playing rap music with explicit lyrics, when I asked the manager about my dislike for the music he stated, yes boss like I was ordering him like a boss, he was very unprofessional as a manager concerning this issue. He did not change the music he just ignored my request to play better music for this corp to not...
manager refused to sell product at the advertised price.
Saturday evening, November 30, 2019 I was checking out in a Kansas City, Mo Family Dollar. The (alleged) manager on duty refused to sell me a dozen eggs at the priced displayed which was $1.25. It was clearly posted on the glass and the fine print says November 2019. Even after taking her over to the area, she still refused. Said she changed the price to...
employee/manager
The store manager at this store came running out the store after I had left out the door immediately with out purchasing any product, because I suffer from stomach issues, and mental illness so I left to go home, the store manager came outside and yelled profane things at me from across the parking lot I was walking in to go home accusing me of stealing...
Read full review of Family Dollarpoor service
I went to buy the same combination of tide simply detergent and arm and hammer that I always buy. Today I went to the store and saw that the tide simply was on sale again so I tried to purchase and it rung up for $3.50 so I asked the cashier to check with me because I just saw it. Some guy named Rashad walked up to me and said no it's not and when I asked him to come check with me he said "I ain't got time for all that" how rude of a store employee. And then told me "and my name rashad if you needed to know". Like who hired this man to work with customers. Very young and very ignorant. I will not support family dollar anymore I don't care how close it is I'll take the extra drive to a competitor before I allow someone to treat me this way.
I’m commenting on the way I was poorly treated in a store where I’m spending money. So SHUT THE [censored] UP. Are you the store owner? Shut it nosey
long wait in line
There was a really long line & one cashier. The customer being rang up kept having to have items removed from her total. This wasn't the problem. The manager started ringing the people up from THE BACK of the line without regard to the people who had been waiting throughout the whole interaction with the lady who didn't have enough money to pay for her things.
Read full review of Family Dollarstore condition
This store with hideous there were boxes down every lisle things on the floor a lot of the price were not posted boxes sacked so high it was dangerous walking by them, also I alway bring my recyclable bag in the store and when I enter a employee yells to the top of her voice "she has a bag watch her!" This is disrespectful and unacceptable explain Y
false advertising
Went to purchase laundry basket that was $8 on the sign also 2 set of aluminum pans with lids for $1 that rang up $3 I told the cashier then she told Kristina. (Manager) she then told me with a nasty attitude and told me no you are not getting them for that price. Energy though the product was in front of the sign. She then Went to look her self and...
Read full review of Family Dollaremployee
I entered the store with the intention on searching for Christmas lights. I walked up to the 1st Family Dollar employee I seen and from her poorly written name tag I made out the name Joanne. I said hello how are you today and her reply was "disgusted that I'm talking to you." That was super rude and unprofessional. And for that i don't even wish to return to family dollar.
managers discrimination behavior
On 11-28-19 around 10am my mom Maria Aguiniga went by to our local family dollar store to make a size exchange of a Jacket she had purchased a few days back, as she walked in the store she went to the area where the Jackets are to grab the right size and do the exchange in the process of that the store manager "assumed " she was stealing from the store and...
cashier attitude
I live behind this location I go to others by my job and they dont treat people like they bother them they have these paper no cash back signs up all the time. And if u ask can u do cash back today they say no its policy but I k ow its fine at all other stores. They have such attitude if u have to ask anything I literally shop here every day but ive been...
Read full review of Family Dollarfrozen ll ear phones
You got a sign buy one toy n get 2nd one 75% off... U got frozen ll all together with in toy section, not only I was upset that I got few things from that section none was including for 75 percent if that was case why would u put all them in toy section n than when u go up cashier b smart n say that not included it's not s toy remove all cause after I was 1...
Read full review of Family Dollarcat food and rudeness of employee
Stop on a late afternoon Sunday, November 24, 019 at 8:25 pm to purchase kitten food and found that they had several cats can foods damaged with mold and paper labels missing. I walked up to the cashier to informed of the situation all I received was I know I took them off earlier but someone placed them back. She gave me an attitude and made faces. I told...
rude employee
Store manager Jerell of Wadesboro N.C. is very rude on multiple occasions. But today Jerell made my shopping experience very unpleasant. As I were shopping for my last minute thanksgiving items the employee pass by me several times handling stock and never acknowledged me as a customer shopping. He did not use any polite manners as he passed while I was shopping. Then the employee stormed through the aisle with a box and hit me with it as I tried to move quickly out of his way. The employee did not say excuse me nor sorry. I'm extremely upset to have to deal with that type of behavior as a paying customer. The employee made me so upset that I forgot the main items I came for. I would like the employee Jerrell to be talked to about proper customer service and manners.
Family Dollar Reviews 0
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Overview of Family Dollar complaint handling
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Family Dollar Contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 02, 2025 - View all Family Dollar contacts
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