Family Dollar
Reviews and Complaints

I went up to the store today to try to get some soda. The emplees were out side smoking. They procced to tell me i was not allowed to enter the store due to not having any shoes on. Yet there is no law saying that you have to have shoes on to go into a store. So when i said this they procced to tell me this was the policy and i could not enter. Yet there is no sign posted saying no shoes no service. So I am not understanding why i was not allowed to enter the store. I will not be going back to any other family dollar if this is how i am gonna be treated.

I, m complaining about my hours are been cut as a full time worker..! I should be getting about 32-36 hours a week my cashier and stocker are getting more hours then me...! Also I have got writing up about thing that I wasn't trained on and also my Store manager has been making her schedule out on Sunday! So this Sunday I got my schedule and it said I was working Friday and off Saturday..! Ok Kool I planned my son party and paying for it Monday so coming Wednesday I get a text from the store manager saying that You has to work Saturday 1-5 I text her back and let her know I had already planned and play for my son party..! And can't get my money back! She then text me and told me I was off Friday and has to work Saturday! But my money supposed to just go down the drain...! My ID # is 6264550 all so I don't think it's ok to have her kids to come in to work and stock in the store! Y'all can contact me at [protected]!

Yesterday when I went in to Family Dollar located at store number 8868 I was being followed by an employee "Michael" as if I was being watch like I was going to steal, I understand about retail an watching your customers but when I asked if there was a reason he was following me he automatically got an attitude stating he was not following me he was just doing his job. At the register when I was paying for my items he snatched the money out of my hand so when I asked if there was a reason he snatched the money, he states he didn't snatch it with more of an attitude an kept getting angrier, he was also wearing a undershirt wrapped around his head.

The store lot has so much trash looks awful! The trash has been there for over a week. There is hair weave in the parking area n a box of garbage next to the entrance. The staff at 4126 Taylor blvd Louisville ky 40215 do not seem to care abt appearance. I feel like first impressions are everything n the way the front looks makes people not want to shop here and just go to another local family dollar. I'm currently sitting in front of store n still is not open and it's after 8am actual time is 810 am and store still not open.

Yes I would like to report an incident of discrimination at a Family Dollar location on 159th and Wood Street in Harvey Illinois the manager on duty looked at my nephew and saw that he had a disability and said that she never scheduled him for an interview which in fact she did she became very loud and rude pulled out a box cutter and threatened to cut me if I did not leave the store she called the police I even call the police as well she had me arrested for trespassing and disorderly conduct I my family have been supporters of Family Dollar and Dollar Tree businesses for years it saddens me to see people being managers in Family Dollar with no regard for human life and no respect for God customer can someone please get back to me as soon as possible regarding this matter my name is Crystal Rowe and I would appreciate it thank you.

Yes my father Ruben B Juarez shot yesterday at your store was going to spend under $100 worth of items when he presented them with a hundred dollar bill cashier says money was not good I brought it back inside I told her look you need to know the American currency there is a barcode in every 20 or $100 bill and she still would not accept my father's money my father is a veteran and he's a senior citizen and this is not great to sit there and shut up for 20-30 minutes and to be told money isn't good your Cashiers do not want American currency

I went to a location in Atlanta, Ga where they are closing the store. After purchasing over $200 worth of items, went back and spent $26 -forgot to give the cashier my receipt to get my $5. He tells me to call corporate. Called corporate on 7.26.18 and spoke to a customer service-Josh. He's going to tell me that they're not able to redeem the $5, and have the balls to tell me I would have to go to another store-to f^%$#*g spend another $25 to get $5 dollar. I will not be going back to family dollar because FD owns Dollar General now. Good bye, Adios,

These are some sorry [censored] mother F'er.

I went to the Patterson rd location in Dayton Ohio, immediately had to deal with both employees smoking within 2 feet of the entrance and when attempting to use my coupons from FAMILY DOLLAR APP, it wasn't working. The tall and rude male cahsier went outside to get the female manger named Jennifer who was, again smoking. She came in irritated and said that she just used the same coupon earlier that day but didn't know mine weren't working. She said there was nothing she could do, then proceeded to tell me if her coupon didnt scan she wouldn't get to use it, and I am not special. We showed her the coupon, that our product met the standard and that it hasn't expired. She got loud with me and defensive, the male.employee kept talking over me and interrupted numerous times when I had only been speaking with female manager for last 2 minutes or so. They atttempted to be loud and embarrass me around other customers, they were laughing at my frustration and as I atttempted to tell her OK, I will handle it with cooperate, she refused to stop engaging with me. I mean I could go on and on about this evening, 7/25 about 945pm by the time it was all done with. I am a big family dollar customer but not anymore if that is remotely tolerated against your customers.
I will me attempting to reach out in every Avenue to make sure that I am heard as I am beyond hurt and upset I had to experiance that. That my pregnant friend was so uncomfortable she almost had an anxiety attack as we left. For them to intimidate me to that extent is something I hope Family dollar takes seriously and acts appropriately.
Thank you for your time.
Rachel Sommerkorn.

I came into work July 23rd 2018 in fort Morgan Colorado, I was an assistant store manager store 5933. My store manager Ashley Wesley as soon as I walked in for my shift started to verbally attack me about work that was messed up I tried to communicate what I had completed miscommunication led to previous work being taken down, I offered to complete the work again she started saying no I don't have associates I can count on, she called me a liar to my face, she started complaining that she would have to unload truck on her paid time off since truck was delayed she scheduled myself and the other manager 6 days this week without our consent. Our job does not require us to work 6 days and it was my scheduled day off. She continued complaining so I told her to get over it just like we had to get over working 6 days this week she got up from the computer trying to argue with me. The whole time customers were in the store hearing all of this. My frustration was growing and since it didn't seem that she was going to let me just get to my work I said if you don't have associates you can count on you don't need me here enjoy running the store by yourself, she said if I left she would contact district manager Cathy and tell her she was firing me. I laid my keys on the counter and walked out. Professalim is very inportant to me and that kind of behavior was very inappropriate, and customers did not look happy. I have worked in customer service 17 years and never felt the need to leave to avoid further confrontation. When I arrived home I contacted the district manager Cathy to alert her of the situation she said she would have to speak with the other team members, and then the phone call ended. I tried contacting human resources to file a complaint but never got through. I have ran many businesses if this was my company I would be very concerned. Associates should never be confronted in front of customers, following an associate to further an argument when associate is trying to get away from situation is inappropriate. This had been happening for about a month prior to this incident. Hostile work environment is wrong, I made the best decision I could make under the circumstances, and contacted proper chain if command. I ask that you look into this matter. If you need to contact me my name is Elizabeth Huggins [protected]. Associate id 6239934

I asked if I could get cAsh back so don't hzve to pay extra fee somewhere else . Asked how much I said 30$ she said well I really don't hzve it got a attitude went to safe like to hurry to open it cause I wanted cash back then came back to counter and said it only lets you take 25$ or next 50$ but still got a attitude . I alreAdy don't like going out in public. And insteaD if saying all that to me she should hzve just said no or put up a note again I see that plenty in there . Like they don't like you getting cash back . Will make a person go out farther to get what they need cause people are so rude in there.

Other
This ticket has been created on Jul 23, 2018
da
Store Reference Information:

7/23/18 10:50:04
Store #[protected] Broadway Avenue Bedford, Ohio [protected]

I went into the store to purchase some gum. The cashier finally came out after I said hello several times (few minutes passed). I paid for the gum, she gave me change then slid the gum to me without a bag. I asked for a bag, she gave me a stare, then said, "You want a bag for that". I said yes, she bagged the gum then turned away with a mean look.

This cashier was very rude and without a doubt should not be representing your company. I have been in this store several times and the other cashiers were always polite and helpful.

An unhappy customer,

No one at register. One register had light on showing it's open. Unloaded our basket at that register and rang the bell for service. No one came. Rang bell again. Finally service and both came and she said I can get you on 1, which light was not on. Had to move all our things to register one. No greetings. She kept talking to the other worker who was disrespectful for taking employees attention away from what she was doing. Told us the total, I paid by debit card. Had to get the receipt myself. Neither one paid attention to us getting our things, getting our receipt, nor as we walked outside. Never had a problem here before but also have never seen these 2 working their on our previous visits.

last week a new manager located on Ridge ave, Philadelphia pa zip code 19128. Left her register as soon as I walked in with about 6, 7 people in line with no back up employee there to tell me at the diaper section which I was going to buy diapers and other items that in not aloud in the store anymore unless I purchase iteams I have her name and date and time wrote dwn at home on my calender. Cearia i believe her name was. im very uoset and disappointed. i cried when i left in front of my child which is not good cause i always was a perfered customer. I would like to someone to call me about this . sShe should not have a job talking to customers like that, there is no sign up stating that customers can't come in without buying something.

Why did you take away family gourmet donut shop blend medium roast coffee 12 single serve cups replace it with chestnut hill donut shop blend medium roast coffee this coffee is so strong the family gourmet is very good and smooth I've been buying this for quite some time why is it if the product is good and everyone buys it you stop making it and replace it with something else which is no good you would think if people like something you should keep it I don't understand it

I have been waiting for the store to open for several minutes. It there are about 7 other customers who have been waiting for much longer. The store hours state that it opens at 8am but it is now 9:03am. This is very unprofessional and could lose me and these other people as customers for good! Dollar general here we come! So many people have already furiously walked away.

Went to the family dollar located at 1153 fulton grand rapids michigan 49504 store #10127 on july 22 2018. Waited in a line for about 20 min to be checked out when i finally reached the counter i tried to put my merchandise on the counter when i was told by the employee not to move his closed lane sign even though he was open cashing me out. I then told him i needed to put my stuff on the counter and asked why i couldn't move the sign out of my way because the lane was not closed at that time anyways. He then got rude and yelled at so i asked to speak with the manager he told me he was the manger so i asked to talked to someone else he then told me if i wanted better employees that i could appy for a job. I'm so sickened by this i been a customer at that location for almost 2 years and now i feel as if my business does not matter to family dollar because loyal customers or any customer should never be treated like that by any employee. I did get the mans first name it is Nick and he is supposedly the manager at family dollar store # 10127 located at 1153 fulton street west Grand Rapids, Michigan 49504. Please help further assist this problem please. Thank you.

Good afternoon I am submitting this complaint due to store 04431 closing early last evening friday july 20th 2018 for no apparent reason. The store clerk and manager we're counting down the register as i'm at the door confused as to why it was locked at 9:54. I just got a hunched shoulder too bad so sad attitude and they continuing closing till-cash drawer. I work at the local piccadillys 2 miles up the street. I'm a long time customer who has always had a friendly experience when stopping by. I don't linger, or delay, ever. I'm in and out in a jiffy. But on this night I felt inconvienced, embarrassed and insulted for nothing I did as a customer but stop by. I always come at 945 to 955 and greeted with smiles and laughter. This time it was not the case and I had to back track to walgreens or winn dixie are 2 stores I passed by to be a patron of family dollar. Fast in and out service, convenient, kind. Not this night. Why?
Gloria young
[protected]
[protected]@yahoo.com

I was in the Family Dollar Store of Wichita Street in Forest Hill Texas and the cashier screamed "young man" at me and said "I'm trying to get ya'll up outta here." That's not the way to address the customer. I would like someone to bring attention to this situation and possibly provide more training. I am a resident of Forest Hill, TX and I go to this particular store all the time to purchase items. I would like for someone to follow up with me on this issue. The issue took place on 7/20/18 @ 915pm. She was trying to rush us out of the store, but the store doesn't close until 10pm.

I live in Sandyville, WV. A Family Dollar store is a couple miles from me, which I frequent almost daily. An employee there by the name of "Summer" is quite possibly the rudest individual working in customer service that I've ever encountered. She has NEVER said "hello" to me, nor "thank you". She is on the phone half of the time she waits on me. Rude also. I myself work in customer service, and this is unacceptable! We all have bad days, but me shopping at your store helps her get a paycheck. I will drive the extra miles to a different store because of this employee. Everyone else that works there is super nice. She acts like she hates her job. And her facial expressions validate that as well, a long with her crappy attitute.

At the family dollar in fairplay colorado I have noticed ever since the new manager Wayne took over as manager, the store has gone way downhill. The products are always sold out, boxes full of new product are everywhere in the aisles blocking what little product is on the shelves, and in general the service is terrible from Wayne the manager in particular. The other employees seem nice, but obviously are either understaffed, poorly trained, or lazy as I have gone in 4 days in a row and still no milk or 2 liters of coca cola. The manager wayne is also very disrespectful and never seems to enjoy being there. He never once has called anyone sir or ma'am, instead calling everyone "bub" and he always seems to be in a bad mood. The one person I know who respect my asked him to not call him bub was very rudely told to vacate the store. The store has not been good since patty was manager, and is going further and further downhill since wayne took over.