Family Dollar
Reviews and Complaints

Came into the store last night, just to get a few items, had my cart with me, in the grocery cart, the management called his self asking to leave my bag at the counter, in a rude way, and I was very upset by the attitude, but i felt as a customer if you have all them security camera's and the monitor and the bell the rings door at the front, Why does the management still follow people around that is so degrading, and by the way I'm A Black Women, I noticed all your Family Dollars are all like this in Springfield IL, were management and employees follow everybody around, get a better System their at that location, they need them Security Bars that you walk through were your items beep like at Walmart.I feel you customers shouldn't have to feel their under a microscope, because i feel your getting profiled as being low proverty so that means you steal, if I came in their looking Professional how would i be viewed then?I like the store but I don't want to feel less than as I'm going to Steal! I wish they would change, Family Dollar Better, I feel they need to get a better system and ideal to change views and not put Management and employees under Scrunity to follow folks around the store and leave your personnal bag cart at the front, would if me and the other person had the same bag, and how do i know their watching it, or what if it was a busy shopping sale and their is 6 to bags are they going to watch that?Family Dollar needs to change their policies!

I work at the store #6870 and my manager is a racist she has a lot a racial tattoos and she told me her self she racist. And its starting to interfere with the job. For instance she told a customer who asked if I worked that day " No, she wasn't able to get a babysitter and she bouts to get fired" and I feel like she has it for me because I'm black.

I went into the family Dollar store located on San Jacinto ave in San Jacinto Ca to buy a few items two of the things I was going to purchase had a discount price tag on the shelf where items where when I got to register to pay for my items clerk scanned items and I told him isn't those two items on sale for 2 for $4 he said no ma'am it's 2.50 a piece so it will be $5 I said no price tag says two for 4 bucks he said oh well so I said aren't you going to check he was just very rude and disrespectful had no manners at all

He said he was the manager and his name is Jason and it happened around 4:15 this afternoon located in San Jacinto California off of San Jacinto Avenue I told him I was going to contact corporate office and complain he said he did not care for me to get my items that I purchased and get out the store
I believe he's on drugs or something

I live in the community some blocks down from the local Family Dollar store #6169. My whole family use to shop there.However the assistant manager Casey or Kasey if I said it spelled it correctly. she has become very unprofessional.She wears glasses.31 years old and a Mexican Female.Sorry just trying to do a description.I use to shop there often.She always use to ask about my family &my health since I be sick off &on but especially my husband.Come December 31, 2017 my husband came out and confess that he's been having a affair with her and she's now saying she's pregnant and texting him constantly.He also confess she has been letting him get items at lower or for nothing at all.I don't shop there anymore.I even told my children & husband not to.He explained on her breaks she comes to our home for sexual favors.She has no children and wish to get pregnant.She even rides down my street, which I know that is a police matter.However, her job is to work at Family Dollar.Not to pick up men especially married men.Also she is allowing him to have things which is stealing from the company.He claims they met beginning of December 2017 with the affair.She texted December 27, 2017 claiming she is pregnant by him.He can get his number change however we loved shopping at Family Dollar since its so nearby.Now we have to travel to another which I now have a bad taste of Family Dollar cause how could it be a family store when your management is trying to destroy families?I don't believe in stealing and if she's willing to give him free or paying almost nothing.You never know what other family or friends she's doing it for.There are people in my neighborhood who have seen her leaving my home and no longer want a to shop there.It is a disgrace and very unprofessional to have a worker whom asking customers how's their day but secretly sleeping with their husband and giving away items unpaid for.I have not entered the store and don't plan on to.I just hope this is investigated cause it's stealing and a horrible experience to not be able to shop in your neighborhood store.

I arrived the doors at 7:58pm. I'm aware your store closes at 8pm. I only wanted to purchase toilet paper and i proceeded to explain that to the employee at the door who refused to let me in. He mentioned that the doors were to be locked three minutes before the store closes. I also asked for his name to address him in my complaint which he refused. So I instead took his photo which i will be sending to Family Dollars CEO and which is attached. This isn't okay. I've been a resident of this community for over 20 years and I've never had any problems before. I'm very disappointed in this store located at 455 Dumont Ave. Brooklyn, New York 11212. If this type of behavior is approved then you've just lost a dedicated customer.

My father bought a number of speakers from your store and every time, either the charging port would break or it wouldn't hold the Bluetooth signal. The man at the register said he can't buy anymore because he's purposely damaging the devices. My father is going through chemo and depression, music is getting him through that. There is no reason for him to damage something so precious, your cashier disrespected my father and gave him even more stress.

I have frequently shopped at Family Dollar Store# 08579 at 831 Thomas St. in Memphis, TN. This store is usually unclean and product disorganized throughout the store. On today when I was there, there was a line of about 10 to 15 customers waiting to be checked out. During this time, there was three registers but one cashier working trying to get the customers checked out. I was in the line for more than 20 minutes. Not only was the cashier ringing up merchandise, but she was also dealing with the purchase of phone cards. Customers in line were agitated, fussing and even cursing because there was a young lady walking around the cash registers and just walking throughout the aisles doing nothing. Some of the customers asked her if she could open another register in order to assist the other cashier in her efforts of getting customer out that were in that long line. The other employee specifically told the customer that she was busy doing something else and for him to be patient. As the line got longer, that same employee continued walking through the store and came back up to the front several times while the line was growing, still not assisting the other cashier. After some time in the line, about 4 customers sat their items on the counter, got of line and proceeded to walk out of the store mad and frustrated. But that still didn't change as that employee still walked around and even came behind the counter to show the working cashier how to perform a certain transaction and then turned and walked away as if she didn't recognize that the line was extremely long and steady growing. I, as well as other customers were sorely disappointed. I think that your employees need to be retrained in customer service ethics when it comes to being courteous to the customers, recognizing the customer's needs, working as a team for the betterment of the business and the team, and refrain from profanity while in the workplace, especially in the presence of customers. I hope this can be corrected as this is one of the major stores in this area and it is frequented by children, the elderly and people of various professions. We shop here frequently and should be respected and treated with the utmost courtesy and assistance. Please rectify this problem before this gets out of hand.

Thank you in advance.

A manager always looked at us when we came to the store then one day she said we were caught on camera supposedly stealing and that we couldn't come back. It's the family dollar in Pembroke and the lady's name is Diane. She checked my baby bag which had diaper wipes and my child's snacks. Then she made us leave the store and told us not to come back. The lady is an older lady and she's Caucasian. She didn't stare at anyone else but me and my family. One time she told us only 2 can come in at a time. I believe she is racist.

On thanksgiving of this year i visited store #10381 in detroit, the isles were blocked, and there was merchandise all over the store, when i said it was hazardous and employee, which i later found out was the manager, said it quite rude, that they were short and if i didnt like it go to another store. fast forward to today december 30, 2017, this same manager was on the register and a elder lady was looking for balloons for a baby shower, she was ringing my items up, but paused and told the other customer, * i dont know where you can get them* i dont live over here all i know is whats in family dollar. which her tone was rude, and who asked, what happened to customer service?. and i mentioned to her she should familiarize herself with the area, she said why? she dont live over here. i know the management in that particular store was stealing along with employees, thats why i stopped going, i started back because they had a new team, i guess ill start back going on tireman, to the other store its clean, and they always greet you with a smile.

This item was 20 dollars I got it for Christmas for my son as a gift when I tried telling the employee that it wasn't complete she just denied that any of her stuff was opened before and blamed me for the product being incomplete. I wasn't looking to get my money back I simply wanted a toy with all the pieces. She was rude and I left the toy their because it was worthless to me I couldn't even build it for my son.

I purchased this item on December 15, 2017 and on purchasing it the cashier said keep your receipt jyst in case you can get your money back.so I sent my son up there Dec 26 2017 and they say they can't return it.si I called up there to talk to a manager a girl by the name of storm answered and said it's busy call back and hung up in my face.then I called the complaint people I was waiting for 2 hrs.its ridiculous.they are sooo unprofessional.i would never buy anything over 5.00 from there ever again.now I'm stuck with a 20.00 piece of junk that I soenty hard working money on.im writing this today but my experience is awful.😧😧😧😧😧😧

Discrimination! I came into family dollar to look for doggy diapers and family didn't carry them so I started to look at baby pampers the associate was nice she helped me pick out a size .. then security called over the p.a making sure the store was ok which is no problem i come to family dollar often . So the manager comes up to me and tells me to remove my hood (what!) I asked why she says that it's my fault security called over the p.a system.. one it's 4 degrees outside and she didn't ask anyone else to remove there clothing that's not right at all I was targeted for no reason I don't know if your company thought I was a muslim women wearing a Traditional headcover orwhat but you should put a sign on the door saying no hoodies

I walk into the store and go directly to the candy aisle on Christmas day and have 4 [censor] standing over me like I'm gone steal. One lady acting like she putting items on the shelf next to me, security standing directly in my face, and as always a rude foul mouthed Puerto Rican manager Joseph. The lines is always long with one cashier at the register, and I shop here almost every day despite the fact the manager is always foul mouthed. I spend about 200 dollars every week in this store but got somebody accusing me of stealing and telling me I'm spending an ssi check in the store. I work very hard for mine every week. To put this simply, 3 years of ignorance is enough. Joseph and his entire staff need to be replaced. I just might bring a lawsuit against this store.. Me being black doesn't warrant this [censor].

On today December 23 2017 I visited the Family Dollar store on Raymond Rd in Jackson MS. I walked in and spoke; no one said anything. I spoke again and no one said anything. If I'm not mistaken the associates are supposed to greet the customers first. They just looked at me like I was crazy so I walked out. I will never return to that location again!

On December 21, 2027 I visited family dollar to purchase a bag of dog food. I was in the pet supply aisle and the manager disrespectfully spoke to me which made me very upset. He came to me in the aisle and snapped his fingers at me and said I had to leave my book bag with my credit cards computer and personals at the front door I snapped my fingers and went off like this how I train my dogs you don't disrespect me and you don't talk to me like I'm your child and I not leaving my bag anywhere I'm got this bag of dog food and I going to the cashier and please get away from me and do not say anything else to me he followed me to the front of the store continually talking in a disrespectful tone and when I got to cashier he told the other employee not to sell me the dog food. We argued about how stupidly and disrespectful he was treating me a customer until he decided to call the police after I thought about it I decided to go across the street to Walgreens were they treat customer with respect and appreciation. I do stay in the neighborhood and made a videotape of the last five minutes of my experience which I am posting on all social media platforms to inform others of my horrible experience.

I am, or should I say, was your Family Dollar labeled Chili no beans and Chili with beans biggest fan.
If there was a fan club for your Chili I would be a member!
Not only I, though, our Family Dollar Store which was on Elsmere, Ky's side of the street, but now is across the street on Erlanger's side could not keep your chili in stock!
Requesting it all the time.
The manager told me you have stopped supplying it.
Why?

I have been many times to family dollar and the sales associates are always friendly except for yesterday when I went at night the sales associate was extremely rude. I have a toddler and he knocked some stuff out of the counter that I didn't see until the sales associate came up to me and screamed at me that my 2 year old had knocked some stuff out of the counter she literally told me off I was so embarrassed that she was yelling at me infront of other customers I apologized and told her that I didn't know he did that but she kept going off on me and said she gets out at 11pm and has to pick it up I offered to pick up the things my son knocked off the counter but it got her more upset and kept yelling at me and on the way we were out the door she looked at us ugly. I really thought that was unprofessional there is other ways in talking to customers not yelling at them and telling them off.

I am talking about Family Dollars in St. Louis.
I am in between Family Dollars in the City of Wellston and the City of Pine Lawn. We already lost one of our stores in Beverly Hills Market, and we don't desire to lose another one. Perhaps you have some type of security training or customer service training, but one thing I did notice is the under staffing of our locations and security is trap! Which makes our locations easy targets. Please tell me how we can make this better. I witness someone eating a bag of chips in the back of the store while the store was packed with only two employees. Help. Please We love Family Dollars send in specialist

They always closing before time witch store is to close at 10:00 and very rude to customers also they always behind on getting stock out than get an a attitude when asked can they check the back stating that if I come back tomorrow someone will have it out it's not unpacked bad for business.. TJ is the manager I spoke with and his attitude was trash I don't even want to return to this Family Dollar and it's the closest to where I live

I have wrote head hq because I was bullied buy my manger who is still a manger at store 139 hathway rd New Bedford I ask for my job back due to to sistuation cause calling employees retarded and dum to his ex manger on the phone in Spanish so a customer came to me tell me he talking out his employees and ask her number so she could report it ask for the manger I told her he was she said omg I can't beleave it so she reported to hr as I walk up to his ask if please not talk like cause he the manger and someone calling hr he said if didn't like it to leave so I wrote a note explaining my feeling and crying he never reported the not to lauri the dm of the district he lyed and I lost a good job that was dream of haveing to support two girls I wish for atleast rehirable or fairativey it not right this not I wrote to hr Dear,
Who this may concern I Suzanne Harris was as assistant manger for your company on June 24 2017 witch I walked out due good cause I wanted to write my story cause think unfair that not rehirable and wanted to apologize for my actions but one thing leaveing I lost something leaveing due to my manger bullying his employees I just lost hope after about 6 different mangers witch everyone was wonderful still I was working a shift the week bf the day they excuted me out the system I came in to my 6 am shift and I was doing just fine till the store opened and I heared a customer in next line say Omg I can't beleave he's talking about his employees like that I will calling hr gave her number and she reported a report witch well be able to see if look into gaberial behavior reports as I walk up to front after pacing back and fourth so I ask him if he could stop please he the manger he didn't reply to me only words he gave me was if didn't like it I can leave I said didn't and I wrote a note and left it on camera on terminal 1 cause terminal 2 was down at the time as I loved my job every much and think that me and gaberial deserve consequences for his actions and mine as well instead I lost my job and let my manger take best of me witch thought never happen cause I love this job so much I wouldn't even miss a day I work double if could I made family dollar apart my life and now it not and that was my goal job it what i wanted I lost a dream and just trying to reach out for fair activity I want to ask corporate office to make me rehirable I just want second change to make my dream . I worked for store 139 hathway rd New Bedford nice store gaberial was manging it and still is and thank u all for talking time to read it but I can't let go of it when have a dream and 2 kids to look after all I can ask for is hope I thank u all
My phone number is [protected]
Sincerely,