Family Dollar
Reviews and Complaints

On the date of 11/29/2017 at approximately 4pm, I went into the Family Dollar store located on Caffin Avenue and Saint Claude Avenue in New Orleans Louisiana. I was purchasing a Christmas garland along with other items. When I went to the register the cashier rang the garland up and informed me that I was unable to purchase this particular garland and then proceeded to throw the garland and the trashcan located near the register. When I inquired why she said because the garland rang up as a penny which means that it was trash. I asked why could she not sell the garland to me for a penny instead of throwing it in the garbage can. The cashier informed me that it was store policy and she could not sell me the Garland. The cashier took a picture of the garland and sent it to the store manager asking if she could sell it to me rather than throwing it away. The manager said that it was last season and to throw it away. I don't understand why I was not allowed to make the purchase of the garland for a penny. To throw away a perfectly good item that a customer is willing to purchase is a total disgrace.

On Saturday, November 25, 2017, we visited Family Dollar #04444. I went to use the stores restroom and when I sat down on the toilet, the toilet seat shifted to the right as I fell back and to the side hitting my upper left shoulder area hard on the handicap rail. After this incident occurred I went up front to speak to the assistant manager, Edgar Lopez. He proceeded to tell me he could not leave the front to come and look at the toilet. I was able to speak to the other salesperson who was present, whose name was also Edgar, who went back with me to inspect the area where I fell in the bathroom. Edgar, the salesperson, after looking at it just took off and did not say anything to me. I then went back up front to ask the assistant manager, Edgar Lopez, for the Corporate phone number and he stated "it is on the window to get it from the front window. He was of now help and very rude. It was as if he could care less and trying to avoid the situation at hand.

My other complaint was how filthy the restroom was. It looks as if this had been broken for some time and the area where the bolt to hold the seat on apparently used to be, was extremely filthy as well as the wall and floor behind it.

The management was very unprofessional and it was as if he was very in experienced.

Prior to this incident, I had shoulder surgery in October and this incident has caused some soreness, swelling with a knot right below the surgery site. I hope this fall has not done damage to where they have to go in and repair the work they did.

I have attached the pictures that I took of the toilet and of my shoulder where there is a knot and swelling and very sore.

This has also caused me to lose business with my catering as I have not been able to use this arm due to the pain which I am losing business and money.

Please contact me at [protected] with any questions you may have regarding this incident.

Sandra Barron

On 11-15-2017, I purchased a small table lamp from Family Dollar #04677 655 Worthington Road, Winterville, NC in order to see small writing because of the cataracts in my eye. I removed all tags from the lamp but I retained my receipt. I realized that the lamp would not suit my needs and needed to return it to the store. On 11-17-2017, I went back to Family Dollar to trade the lamp for some radio batteries. Mr. Peter Williams, the clerk in question had another clerk to look at the receipt and the second clerk said he did not see the lamp. Mr. Williams asked if I had another receipt which I promptly replied, no! He said he couldn't help me and to come back the next day to see the original clerk who could identify me as the person who bought the lamp. Due to an appointment, I could not return the next day but I did return on 11-23-2017 when I bought another lamp at Walmart. I looked at the same receipt and saw the lamp was on it. Mr. Williams did not believe me and suggested that I had either manipulated the receipt or found another one in an effort to scam the store. He was very unreasonable and he wasn't about to admit that he was wrong in his assumptions. He continued to assert that I was up to no good. I had given the lamp to Goodwill because honestly, I couldn't see the print on the receipt the first time I returned to the store. With the aid of the new lamp, I saw the receipt more clearly. On 11-24-2017, I finally saw the original clerk who assisted me when I purchased the lamp. She did confirm that I had indeed purchased the lamp and she remembered bagging the lamp separately that day. She looked at the receipt and said it was valid. Mr. Williams was not at the store and I haven't returned since that time nor do I intend to return to any Family Dollar Store. I was very insulted, embarrassed, and deeply humiliated by Peter Williams. Since He caused this chaos he should reimburse me for the lamp and apologize for his obnoxious behavior at the store. I've never been called a thief in all my 62 years. I have been a regular patron at that Family Dollar and in 1997, I was a sales clerk and I know how to treat customers!

Purchased a Verizon Wireless ZTE Z233V LTE Flip Phone on November 24th, 2017 for $20.00. The cashier told me they sold $10 plans on up to $80. I got the 20$ airtime. So spent 42$ total. Went home tried to activate phone and was told 40$ was the minimum to get the phone activated. Why sell something knowing that it isn't rhe right amount needed. Yall have cashiers there who have no clue what they are doing. I called the store and was told that im out of luck cause they don't do refunds for phones or airtime. So now im screwed out of 42$ that i very much needed. This is ridiculous and i demand something to be done about it asap.

Store #05295
15011 Euclid Ave
East Cleveland, Ohio
[protected]

The manager at this location was very rude. I simply asked why the cashier did not take the coupon off the laundry soap I purchased and he got smart. He said she doesn't have to take the coupon if I don't personally hand it to her. I had my hands full with the other things I was purchasing and was distracted with the other clerk who was very helpful.
I was quite offended and I refuse to go to any Family Dollar store ever again!

After many years shopping in this store, I have never been treated so badly like today. Family Dollar in key West has holidays hours which says open at 8am, I even checked online and it says 8am. So after waiting hour up front of the store and letting manager know that their hours says 8am, he started arguing with me and keep saying no we open at 9. Then he smoke cigarette and even it was already 9am he locked the door right up front of me 😲😲😲 I couldn't believe my eyes. I'm 8month pregnant and it takes me 20 min to walk to this store, which I go to pretty much every day, so do the math 20 min get there, hour of waiting and 20 min get back home. Thats nearly 2 hours waist of my time, being treated horribly, kicked out and walk home with none of the stuff I was going to buy. I will be writing complain to everywhere where I can to make sure this new manager gets fired.

I walked in to family dollar on west broad street in Columbus Ohio zip code 43204 I asked a lady which had no knowledge of the store for a net 10 SIM card kit. She called for her assistant manager which also was clueless on the item. I paid $10.00 on a credit card for this kit to come to find when it "kept ringing up a dollar" on their machine they both said "nothing is a dollar" and charged me 10.00 for this kit which is very unacceptable and poorly managed facility. I'm looking to get some kind of acceptable outcome from corporate office. And have something done about this. It's a holiday season and I was way overcharged for this item. Thank you. Sincerely. Kenny.

As soon as store opened I was a regular at the store from day one until they hired an individual who has no respect for anyone whatsoever I am literally shopping and the cashier starts flirting w my husband as I bring it up to another employee whom I spoke to regularly I'm assuming she let mgr know well then I went another day and I had a verbal disagreement w a cashier and minde you she's cursing at me well I'm nt just gonna stand there I told her back while this is going on the manager is sitting at a computer not saying a word as I left I called to request # to home office and the manager tells me I'm nt allowed to go back ok I respect that remember it's that one employee causing the problem, ok so then my young girls go around 940pm to purchase some sweets well this individual tells them they only have 5 minutes last I ckd store closes at 1000 pm and gets an attitude w my girls they come home and tell me well I wanted to see which employee it is And Guess what it's the same one so I made a police report on this individual so as I get home my husband asks what happened I tell him and my brother n law tells me that's exactly what happened with him and his gf, , I don't think it's us with a problem I think this individual has a big problem and is causing family dollar money because like I said I went in at least 2 times a day bt the manager is not there as a manager she's more of a friend to these employees and I think that's very unprofessional I really think this needs to be taken care of for the sake of the company

ive gone to that store everyday for 7 years and about 2 months ago I went in and was stopped and told I wasn't allowed in there when I asked why they couldn't give me a answer so I went back next day hoping to speak with the manager and I asked a employee why I wasn't allowed to be in there she told me she thought I looked like someone on camera that had been stealing from the store so I asked to see the footage for proof since they didn't know for sure if it was me and they told me no .. so now 3 months later I went back in the store and the new manager that was once the employee that told me she was told it was me and would not allow me in there ive shopped in that store everyday for 7 years and have never been accused of stealing and talked to to rudely I want them to show me proof that it was me since they didn't seem sure anyways

My name is graciela prado ‭+[protected]‬ is my contact number. My son works at the family dollar at 8122 long point. He has been threatened my family members of employees and former employees due to them losing their jobs. The manager and assistant manager have not wanted to file a complaint. Please Call me . My one problem is that I️ speak Spanish only

On 11/24/2017 I purchased the above product for a church function. We were making Thanksgiving meals for the elderly and shutins. We needed a reliable can opener to open cans for this event. Shortly after using it it started to smoke and catch on fire. I had already thrown the box out anticipating that the purchase I made was reliable. After the Proctor Silex Durable can opener started to smoke, i stopped, unplugged it . I cleaned off the can opener and retrieved the box out of the garbage. I cleaned the box, put the smoke damaged Proctor Silex Durable can opener in the box and drove to Family Dollar in Gowanda where I purchased the can opener with the receipt. I asked for my money back and the Manager would not give me money back but only a replacement. There should have been no questions asked once i returned the product with the receipt to the store. The manger did not believe me and plugged the Proctor Silex Durable can opener in when it started to smoke.The manager did not take the time to explain why he would not refund my money, he did not take time to explain return policy, I the customer was treated very unfairly and should have received my refund without any problem. The manger on duty on 11/24/2017 @ 10:07am at Family Dollar in Gowanda lacks training on how to treat people, does not explain his actions and is a poor communicator. He should not hold the position of manager. I would like my cash back, and able to return this Proctor Silex Durable Can Opener as I do Not trust this product any longer. A gift card for ALL my inconvience would also be appreciated. To treat a regular customer this way shows me you do not want my buisness.

She is a very hard person to work for. She's very racist and treats her employees like crap. She tells any customer that comes in the store if you have been in any trouble and tells them exactly why. Should be against the law. But GM Mike would never do anything about it. She fired me saying i was a no call no show but little does she know I called her twice and she refused to answer. So i sent her a text. She fusses about customers that come in that are couponing and gripe is she does over $300. Lots of people won't visit that store if she is there. She also threatened to write me up over a fake $20 when i told the asst.mgr on duty and tried to call her and guess what she didn't answer. Finally answered and said she would be there in a minute. She argued with me for 10 minutes at least saying it was real. Well guess what? IT WAS FAKE! Confirmed by bank. Idk how corporate office hasn't seen an increase in nightly sales that we did compared to when she was there. She was very very rude to customers and GREEN FOREST FAMILY DOLLAR JUST SUCKS. she told a customer if the card had a chip in it she didn't have an choice but to run it as debit(LIE). She's no good for a customer service job. Alot of the business has started going to Dollar General. CHRISTINE SUCKS!

As I was in line I overheard the cashier in line 2 say that she was only accepting cards, no cash. There was a black guy in line and she yells out to the guy and says we're only accepting cards. She didn't ask she just assumed. The guy shook his head and said okay. She goes on to say your paying by card? He then says yes and she says low under her breath, "well I was just making sure". Correct me if I'm wrong but that's racial profiling and it is not ok. The store number is 08086 and the cashiers name is Tamara.

I found this 'toy' in one of your stores. I asked several mothers and grandmothers if they would give this toy to their 5 year old. The answer I got was 'absolutely not. It's not safe'.

The star is hard plastic and has a definitive sharp points. The knife could put someone's eye out easily. I had to exert a great deal of force to even pull apart the chain, which I'm sure most 5 or 6 year olds would be able to do.

I will be reporting this to the ASTM even though it says on the package it meets their standards.

Please consider pulling this and any other toys that may present danger to young children.

Thank you.

3036 Wilson Ave
Louisville, Ky. 40211

Store# 08696
Store Phone Number 502.775.1997

Store closes early every night. This does not demonstate a company meeting the needs of the community not does it stand by it's opening and closing times posted on the doors.
Also, the employees parking in the spaces closest to the doors. They routinely park in the handicapped spaces.

I went to my local family dollar store in Harts WV at 9:50 PM & even though they do not close until 10PM I was told by clerk they lock the cigarette cabinet up at 9PM! That is ridiculous! I am a daily shopper of family dollar but If I cannot make a purchase during business hours because item is locked up an hour before I think I am going to start making the 15 minute drive to the Dollar General or speedway in Chapmanville WV !

This store in Chama, Nm is never open when they are supposed to be and they never have anything stocked on the shelves. This is crap! It is 5pm on Sunday afternoon and we need to purchase an item that no one else in this town carries and they are closed! The other closest store is 15 miles away. VERY DISAPPOINTED! PS. This is not the first time this has happened.

Family Dollar store number 06889

I came into the store with my 2 kids. This is the first time I came into this store. One of my kids has a mental condition. When Patricia went to ring my items up, my child with the mental condition when he talks he has a slur to his speech. He was telling me something he wanted. While he was doing that, Patricia called my son stupid. By her doing that, my son started to cry so I just left at the register and walked out. I really do not appreciate this at all. My son cannot help how he is and it does not give people the right to treat him this way. I think she should be fired. God knows who else she does this to and its not right. I also saw Patricia give a customer a clothes rack. I didn't think you were suppose to do that. I will not be shopping in the Family Dollar in Pink Hill, NC ever again.

I reported a product open in the soda isle and I got kicked out of your stores for being a good samaritian. Then two cashiers slandered my name because of how my character looks. I was never arrested for shoplifting or anything else. I think your company needs to revamp your manager and assistant manager positions. It's ridiculous to kick someone out for no reason, then have the police escort you off the property. I'm also a disabled adult.

I'm a State of Alabama employee, and I shop at the Family Dollar (#10956) at 225 South Jackson Street in Montgomery, Alabama from time to time. I'm emailing you, because I've called the 1-880- number several times today to no avail. I'very been on hold a long time. The store manager to the staff is very rude and unprofessional. I've been in there several times, and items were in the "wrong / right" place . I've brought it to the cashier, and the managers attention. The manager wouldn't honor it. Example: Last week I was in Family Dollar, and it was some hand soaps (different sents) with signs that clearly have 50% off some fall items (placemats, handsoaps, and etc). Also, They're discussing people personal business in front of customers (very unprofessional).