Fashion Nova
Reviews and Complaints

I ordered 12 items total from fashion nova and after waiting almost a month for my order i get an email saying they are unable to ship 5 of the items. Why the hell were those items available when i purchased them and why was i charged the full amount of $167.12 when they weren't even in stock?why didn't they tell me this? Now I've been waiting for at least 3 weeks to get my god damn refund of nearly 70 bucks! Disgusting customer service!

I purchased a dress on the 21st it came on time... I purchased tow items on the 24th and the 26th and I can not see any tracking or updated information. I need my stuff lol
I can honestly say that I have been stalking the website and finally!
This appeared

See attached photo

Whelp! I hope this helps y'all. I just need my shoes for an event on the 14th lol
I am so happy I ordered the dress on on the 21st *wipes forehead*

I ordered my stuff on november 26. Payment went through, and the only email i've received is one about the order and payment being confirmed. It is now december 4, and I have still not received my stuff. Nor an email stating that it has shipped. I've never had this problem before, and I can not get ahold of anyone. They keep sending me the same emails. This is ridiculous. I need either my money back or the damn clothes.

It has now been a month or slightly over since I ordered my items (Over £200 worth!) and have still not received them.

At first, I received generic emails when emailing them and then one human response which reassured me the team are working around the clock to get orders out and my orders are on their way. They are now ignoring me.

Stupid company, I am livid! I loved Fashion Nova until now.

What I don't understand is Fashion Nova, why are you still releasing new items when you are struggling to get people's orders sent out CORRECTLY - that's if you've even sent them out AT ALL!

Really not happy.

I guess due to their high demand around holidays they are extending the delivery times: however if that's the case stop promoting like you will have orders delivered in 3! On top of that getting in touch with someone is impossible, yet they state " they have improved their phone lines to help customers at a faster rate?". False. I submitted my order 8days ago, no reply to emails, not even a order confirmation email was sent, but my money was taken.

My order number is [protected] and my other order is [protected] the first order is from cardi b collection from November 15th I have yet to receive any information about either of my item. I email you guys every other day and I get the same auto response. You guys make tooooo much money not to have human workers to take care of your loyal customers. Cuz if u check my history I'm constantly ordering from you guys. This is unprofessional on your behave then have the audacity to charge $7 for 2 days shipping and it's goin to be a month and nothing. I'm livid. I call customer service and now e answers. Like wat the hell is going on behind the scenes. Something needs to be done ASAP. Fashion nova don't care for their customers. We pay our hard earned money in this company and you guys aren't taking us serious. Stop having your robotic response, we want the stuff we bought with our money.

On the 21st of November, I made 3 orders with Fashion Nova. All orders went through and were confirmed.

Two days later, I received two emails explaining that two of my orders were cancelled by the company because the items I had ordered were out of stock.

Not one item, or two, but everything in each order was cancelled. I was told to expect a full refund for both orders.

I have yet to receive a refund or any further information concerning this refund. It has been 11 days today.

This is particularly upsetting for me because I recently raised capital to start a clothing retail business. I cannot afford to have such an amount of money in limbo as both orders cost about $1500 combined.

I have sent multiple emails and tried endlessly to reach a customer care agent on their phone line; I never get through to one.

All I have received from Fashion Nova is an automated ‘customer care holiday delay' email.

I have, because of them, already lost my chance to take advantage of the Black Friday sales. This completely ruins all plans I had for my business.

The holidays are well over and I would just like to hear something back from them concerning getting my money back as soon as possible.

I also received an email on the 28th of November informing me that my third order has been ‘delayed' and might be cancelled. I am yet to hear anything back concerning that.

I very much regret ordering anything from this company. They have caused me so much distress.

So I placed an online order on November 25th and spent about 80$ and I still haven't received my items nor do they ever answer the phone number listed and the other 1800 number belongs to a post office. I'm starting to feel like this is a scam and it's not right because people order items for gifts. They take your money but don't send you your stuff a total rip off. Why say you will get your items in 2 days. It's been well over two days and I have sent multiple emails with nothing but a robo response

I placed an order on November 2 and received my package on November 7. Thank you for the prompt service, however I received an incorrect item. I ordered a dress in a size medium and received black jeans in a size 15 that I definitely cannot fit or ordered. I've sent 3 emails and left 2 voicemails when I call [protected]. Why do you have this number listed for your customers to call if your not going to respond. With this type of service I will not order from Fashion Nova anymore. Please take into consideration that I do not freely spend $ for clothing I do not receive. Please respond in regards to the order # above. Thanks

V/r

Disappointed Customer

Order my stuff on Black Friday & all I receive was order number . It's been a 1 week & a half still haven't receive any update on my order, no tracking number . This is so unprofessional email them 3 times, no response ! Call them, no answer !they need to approve they customer service . I will never order from them again, don't even have the option to refund .

I placed an order with Fashion Nova on November 6th, 2018. They then sent me a confirmation email showing me my 4 purchased items and my payments details. When my package finally arrived it was minus one of my items and the included packing slip was only showing 3 items shipped. So now starts the stupidity of dealing with this horrible company! I immediately emailed to find out where my missing item was and it took them 2 1/2 days to respond only to be asked to email them at copy of my packing slip. I not only emailed them a copy of packing slip I also included my confirmation email showing what I purchased. Three days went by, I received an email almost identical to the first one asking for the packing slip AGAIN. I emailed the whole thing again. Now, 4 days later they email me and tell me they are closing the ticket because they have not heard from me! Can you believe I actually emailed everything for a third time, and the very next email I get from them is asking me to take pictures of the items I received and send to them. WHAT, are you kidding me, whats wrong with this company, they don't trust their own packing slip? They just keep stringing me along. If you order from Fashion Nova, you do so at your own risk, you have been warned. I ordered previously 2x and did not have a problem. I guess I got blindsided and they are $26.99 richer for it. I will never order from this pathetic company again! I hope this complaint can help at least one person not buy from this company.

I ordered two pairs of jeans on Cyber Monday and I still haven‘t received a confirmation Email! an they even charged me for my order! I am so angry I will never order something on Fashion Nova again! their contact information is USELESS because they don‘t respond per e-mail and on the phone they only send you to their FAQ, this is a scam company, I am so disappointed!

I ordered 2 different Shipman's one total $250 the other lane told only $97 for my larger shipment missing for different items when I emailed fashion over I have yet to hear back from anybody and I also call the number which is useless because a number just States to email their customer service. The customer service is a complete joke the sad thing is I really love fashion of of clothes and their polity but if this is a kind of customer service they have I can't support a business like this period I'm trying to open a dispute with pay pass I can get partial my money back but I have yet to hear back from them. I'm also gonna write a letter and if all else fails I can try to take them to court and get my money back, because right is right and wrong is phone and you should not be operating on this kind of level where you are still in people's monies for lack of better words I'm not giving them the product they paid .

I placed my order on November 25th, paid for the 2 day shipping and it has been 8 days and it has not even been shipped. I emailed as it is the only way to to contact them and of course the reply is an automatic response. So I have to reply again that I need to get some one to help me out.

Well, NURIA FLORES reply back. I ask her to get my order shipped and she says that it take 7 to process my order and then 3-7 to shipped and deliver. I explain that I am traveling out of the country and she says TO CANCEL MY ORDER and choose a 2 day shipping method which is what's order is for in first place. So it is clearly that she is not even looking at my order at all and does NOTHING to help me out.
Her customer service is awful For a customer that's has placed 3 order within 2 weeks. This whole sitation makes me feel like they don't care about their new customers, I could of been a loyal customer but this is definitely the last time I order from you guys.

I want a solution URGENTLY since I have to leave on December 5th

Over two months ago I place an order with fashion nova that went on for filled. After about two weeks of waiting for shipping confirmation, I received an email stating that things were taking longer than expected and I could request a refund if I wish to. So I proceeded with the refund however I never got a confirmation. After three additional weeks of struggling with their automated phone and email service, I never received a refund or any refund back to the gift cards that I use. Dashing over storm $150 from me and there's absolutely no human in existence behind her face that won't even give me the time of day to give me the money that they owe.