Firestone Complete Auto Care review: Auto repair 1

On May 1, 2024 I went to Firestone in Linden, NJ for a coolant leak and sensor repair on my 2013 750i BMW. I placed a $200 down payment for services to be rendered on Saturday May 4, 2024. I paid my balance of $1244.73 when I picked up my car that evening and realized the problem persisted. I brought my car back that Sunday and I was told that the technician would not be able to remedy the situation until Monday. On Monday morning I dropped off my vehicle and when I retrieved my vehicle that evening, I realized the problem persisted again. The front of the store service employee insisted that this was an unrelated new (sensor problem) problem and that it would cost me another $1200. The store service employee then went on to admit they did not know which sensor was the problem and recommended I go to the dealer to remedy the problem.

Since then, I have paid to have the problem fixed by a BMW specialist for a fraction of the amount I was charged, and I am deserving of full compensation in the form of a refund and apology.

The lack of transparency, price gouging tactics, and incompetence is alarming. I contacted customer service and filed a complaint (Reference# 2812594) and I intend on reporting this to the Better Business Bureau.