Firestone Complete Auto Care
Reviews and Complaints

I went to Firestone in Spokane Valley, Washington to get some new tires for my wife's car. The sales guy really pushed this one brand, saying they were top-notch, so I went ahead and bought them. Fast forward about six months, I needed tires for my truck and ended up getting the same ones they recommended. Also got a lifetime alignment deal for my truck. Not long after, my wife got a nail in her tire and they told us it couldn't be patched. Turned out, the tires they sold me were discontinued and they tried to get me to buy a different one that wouldn't match. Seemed like they were making a big fuss over nothing. I got a second opinion and the tire was patched up just fine – the other place said Firestone was just trying to get more money out of me.

I was pretty mad, so I called their corporate office to complain. The person I spoke to said a district manager would get back to me. It's been nearly two years now, and I haven't heard a peep from them. Guess that phone call isn't coming after all.

I called up Firestone to check if they could do a diagnostic cuz my car's fans stopped working. I made it clear from the start cause if I drove it too far, it'd overheat for sure. I've been to this place before and they were always fast, fair, and got the job done right. But this time, there was a new guy who said he had to do a block test before anything else. He was pretty pushy about it, so the person with the truck just went along with it. Now they're charging 90 bucks for the diagnostic and another 60 for the block test. They gave us an estimate for replacing the fan assembly, which was just put in new, and the connectors, all adding up to over 600 dollars. We told him the fan was brand new but he wouldn't just check the connectors. Why should I pay for stuff I don't need, or for a test I didn't want? It's like the mechanic can't figure out that if the fans aren't working, the car's gonna overheat. Or maybe the shop just tries to tack on extra stuff you don't need. If they get bonuses for selling more, that explains it, but that's gonna leave you with customers who won't come back. I'm a pretty savvy lady and I won't let myself get taken for a ride. I didn't give them the go-ahead to do any work.

So I've been noticing a slow leak in one of my tires that I got from Firestone a while back, and I decided to set up an appointment for 4pm today using their online booking system. They sent me an email that said they'd get in touch if they couldn't make the appointment work, but I didn't get any call or email from them. I went ahead and drove down there to get my tire checked out as planned.

When I get there, the woman at the desk tells me they can't look at my tire today and goes on about how the online booking isn't reliable. She even said she wishes more people would complain to the corporate about it. I told her I drove for 20 minutes just for this, and she just says they don't service cars after 3pm on Sundays. That's just ridiculous! Now I'm stuck with a tire that might go flat overnight and I can't do anything about it until tomorrow. Guess I'll be taking my business to NTB instead. What a waste of time this was with Firestone.

I thought things were gonna be alright at first, but man, it turned into a total nightmare. They promised me I'd get free tire rotations at any Firestone or their partner shops, but when I hit up the first one, they tried to bill me for it. So I went back to the place where I got my tires, and they took forever, like 2 and a half hours more than they said it would, for something as simple as rotating my tires. And get this, they didn't even need to take the wheels off.

But it gets worse. I gave them another shot, right? And it turns out they totally botched the job before. They cross-threaded and wrecked the bolts on three of my wheels. So basically, they messed up three out of four tires. The guy in charge comes over and says they'll fix it "next time." Can you believe that? He was cool with me driving off with my car in that condition.

And if you think that's bad, their customer service is a whole other level of terrible. They say they'll call you back in two days, but it's like you never existed. I called them three times, and they had no clue about my previous calls. It's like they don't care about our safety at all, not just their customers, but everyone out on the road. Honestly, dealing with this company has been one of the worst experiences ever.

So I had a pretty bad time with Firestone recently. Took my car in cuz the check engine light and ABS light were on. They gave me a work order that was basically blank and left a voicemail to call them for an update. When I called, the person on the line kept putting me on hold to find the right mechanic to talk to. It took three tries before they finally talked to me and even then, they just read off the mechanic's notes. They didn't give me much info, just said "there's nothing we can do" and wished me a nice day. I called back later to try and get more details, and the next person I talked to was pretty rude, acting like I was bothering them by calling again. They told me in a snappy way that there was a recall on my car and basically said it wasn't their problem and I should just go to a dealer. Honestly, it was a really frustrating experience and I'm not planning on using Firestone again.

So I went to the Firestone shop on E Main St in Spartanburg SC cause their reviews seemed alright compared to other Firestone places. Big letdown though. I needed to get my car's door handle replaced and after I dropped it off, they call me a few days later to come get it. What do I see? A green door handle on my silver car. Looked terrible. They say they don't do paint jobs and I'd have to get it painted somewhere else. On top of that, I notice a check engine light on the dash that wasn't there before. I mean, who gives a car back with a check engine light and no heads up about it? I wasn't about to take my car back to them, feels like they do this stuff on purpose, maybe to get more money out of folks. And they left this sticky, gluey mess on the car that wouldn't come off, even after a car wash. Ended up having to get a car wash guy to scrub it off, and it pretty much scratched up my car. They couldn't even bother to clean the car before giving it back to me. And the price they charged? Don't even get me started. Just stay away from this place. Seriously, someone in charge needs to look into what they're doing over there, they've done enough damage to people already.

So we moved to the area and decided to give Firestone on University in Durham a shot for our car needs. The first time we went in was for a regular inspection. They told us our car wouldn't pass unless we got our passenger mirror, which had a small crack, replaced. Thing is, our car's been passing inspections with that same crack for the last 8 years. We paid for the inspection but ended up getting it passed somewhere else without any issues.

The second time we went there was for an oil change. They called us up asking if they could check our brakes, even though we hadn't noticed any problems with them. After the check, they said we needed new rear brakes. We decided not to get them fixed right then. But when we got our car back, the brakes started making this loud squealing noise that definitely wasn't there before. We brought it up with their customer service, but instead of helping us out, they got all defensive, asking if we were saying they caused the problem. Honestly, it seems like they did, but after that kind of service, we're not going back. No point in dealing with a place that doesn't take care of its customers.

I had an oil change in texas, and got about 1200 miles home to california and my low oil lite came on. I made a complaint and my claim is not being handled in a timely manner and the rep on my case is not a very good team player. He does not return phone calls emails, voice msgs, nothing, to either myself or the dealer fixing the problem their technicians caused to. Currently the dealer is ready to press on with fixing my truck but we are on hold now, waiting almost a week for this inspector. I see that your complaint rate is worse then this guys so i'm not expecting too much at this point. Maybe the public will see it. Y'all suck

Complaint #[protected]-c

I purchased your lifetime alignment about one year ago. I been to your shops 7 plus times within the year because my SUV, 2012 Ford Escape, is not aligned and the steering wheel is to the left about two ticks. The front right tire and passenger rear right are in the red when they give me the alignment printouts. The last time I went was around 12-05-2023 and that's when they said they had to place shims on it but did not have them for my Ford Escape. I feel and have proof that the alignment was never done and I paid for the lifetime service for nothing when they never aligned my vehicle. Could I ask for a refund? My bank said I needed to talk to you first... Glenn Brown [protected]@hotmail.com

The three tires were balanced but the 4th left rear tire was not balanced. Mechanic claimed the special wheel stud was stucked and cannot get the tire out. I was given about $215.00 to fix it. So many years the car is being serviced with no issues and suddenly the special stud does not work on the fourth tire but worked on the rests of the tires. Maybe in previous wheel balancing the stud was not properly inserted or placed, over tightened or put incorrect special wheel stud.

The same thing happened on the same day when oil filter was not replaced by which the mechanic claimed he did. After showing the proof, he finally acknowledged he forgot to replace the filter, therefore they replaced it.

The complainant name is : Bernardo B. Calimlim with an email: [protected]@yahoo.com

While out of town, I started having an issue with my suv, the mechanic told me it was my actuators. On returning home I took it to firestone for a diagnostic engine analysis and complete inspection plus. It was actuator door problem plus coolant leaks etc. On 10-03, 2023 I dropped it off for repairs.

I was told it would take 2 weeks, because the dashboard had to be removed to get to actuator doors. On 10-25-2023 I was called that it was ready. My bill was $2,568.32, I paid it. Then I was told i'd still hear clicking cause the doors were hitting the heater box, it would be about $2,000+ to repair that, because the dashboard would have to be taken out again to get to heater box... Why didn't they call and tell me and do the heaterbox when they had the dashboard out to fix the actuators?

Thank you, ossie merriweather