Firestone Complete Auto Care’s earns a 1.3-star rating from 618 reviews, showing that the majority of vehicle owners are dissatisfied with maintenance and repair services.
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Montgomery, IL store
I made an online appointment to today 11/04/23 to get an wheel alignment at appx 2pm for the appointment to be at 5pm. As I am on my way there at 4pm to the appointment, I get a call from firestone (Ruben) telling me that he doesn't have anyone there to do a wheel alignment. He then went on t the reservation and confirmed my request. When I called him to asked why he confirmed it after he told me he didn't have a mechanic to perform the job, he informs me that he couldn't cancel it in his system. It looks as if I cancelled the appointment. Again another way to make the the numbers favor the store which is not the case. I think this is the poorest excuse ever. You want me to believe that you only have limited mechanics to do limited repairs? All of the mechanics are trained to do wheel alignments. I have spent thousands on top of thousands at firestone. this really has me looking at moving my business to another repair shop all together.
Claimed loss: respect and loyalty
Desired outcome: Investigate the Ruben who called and fire him. Or have my request granted as soon as possible at a substantial rebated cost or free.
Inadequate/unsafe service
This past Saturday my van lost fluid for my power steering. I made an appointment and turned my van over to the Firestone 2522 S Academy Blvd, Colorado Springs, CO 80916 on Sunday 10/29/2023. They then didn't examine my van until late Monday and determined that it was a failed hose line for the power steering pump. They ordered a new one Tuesday morning and...
Read full review of Firestone Complete Auto Carereplaced starter/adjusted uetral safety sensor 2015 Nissan Versa
car had episodes of not starting.
battery good.
most of the time it started fine.
took it to Firestone in Speedway, in.9/30/2023
they replaced the starter
$538.37
wouldn't starter again? still?
back to same Firestone.
$118.98 for adjustment of Neutral Starter Switch
upon driving from store "check engine" light came on
first time since I bought the car
called and was told they don't deal with engines
Complained,
told to take car to Firestone on Delaware St., Indianapolis
Free, examined car,
NS7176 Neutral Safety Switch needs to be replace?
1) Speedway store "adjusted Nuetral Safety switch Now it needs replacing?
Hyundai Azera
2) Paperwork from first Speedway shows they worked on a 2008 Hyudai Azera Limited? WHAT? Note, I have a 2015 Nissan Versa
Sloppy paperwork? or...
Claimed loss: $657.35
Desired outcome: Explain, without being condescending what happened. Why did they document the wrong car being worked on? Did they work on my car using specs/info for a Hyundai
Wheel alignment
My SUV came in to get a wheel alignment. After getting new tires. Vehicle drove fine. During the wheel alignment technician was seen adjusting the suspension height, from the tortion bars adjuster. This was an authorized. When she confronted him and said, is it normal for you guys to touch that for a wheel alignment ? He said no but it was so far off he...
Read full review of Firestone Complete Auto CareCar tampering
Scheduled an oil change and 4 tire replacement. Tires were scuffed and dirty. The rim lubricant was sloppy and all over the tire rims. But the main complaint is that they turned off my back lights for some reason. I'm driving my car for a week and get stopped by police stating I had no back lights, only when I brake. There is absolutely NO reason to mess with my car light dial to change 4 tires and an oil change!
Read full review of Firestone Complete Auto CareServices performed/unperformed and charged
I took my vehicle here I’ve been taking my service vehicles here and will no longer be doing so. I was charged $364 to have a crankshaft sensor removed a new one installed the old one put back in and being told that there was nothing that they could do. Then I was referred to go to AAMCO across the street they were not able to help me. They referred me to a...
Read full review of Firestone Complete Auto CareFirestone repairs
This is the complaint I sent to their Corporate Office. Didn’t Repair, Caused more damage. I need someone from corporate to get in touch win me ASAP about this issue. It started late May and dragged on until early August. First problem, I went online and was guided to make an appointment at my local Firestone close by. When I showed up at the facility...
Read full review of Firestone Complete Auto CareHad tires put on chrome wheels and they put wheel weights on the face of my wheels
Took it back and asked them to fix the problem but said I didn’t tell them to not put weights on front face of wheels and acted like it was my fault because I didn’t tell them how to do there job when I drive truck it is unbalanced and shakes bad they were very unprofessional… I have a lot of business to send your way but I don’t feel like it was handled well at all
Desired outcome: Wheels to be replaced or rechromed
Service provided at 6451 Mccart Ave Fort Worth Tx 76134
Took car in on 10/01/2033 due to service engine light being on. Derek stated would have to run diagnostic which I agreed to. Came back and stated the VVT solenoid needed to be changed and an oil change. I agreed to the services. Derek called at about 4:30 same day and tells me my engine blew up. Then the manager calls on 10/2/2023 and states unfortunately...
Read full review of Firestone Complete Auto CareRepair(s)
Took my car into the Speedway, IN site. They replaced my starter. $550.00. Drove it home. Parked. One hour later went to Walmart/ Got back to the car and? Car wouldn't start. Same as before. After 20 minutes it finally started. I had called the store from the WM parking lot. While they offered a tow I was asked if I had okayed some sort of scan. NO. I wa...
Read full review of Firestone Complete Auto CareOil change - either miscommunication or intentional deception
On Thursday October 5, 2023, I contacted several Firestone shops to see what the best price was for an oil change. I was quite surprised and amazed when the shop at - 1387 S STATE ROAD 7, NORTH LAUDERDALE, FL., said that I would get 50% off if I used my Firestone card. I said, wow or something similar, confirmed the price ($65) and was told that they had a...
Read full review of Firestone Complete Auto CareBattery service
Good morning, my name is Mr. Dennis Bernard Bates Jr. I'm also referred to in public as Mr. Southwestdriveindenpendent and I am the Creator and owner of Southwestdriveindenpendent Company which I started the company June of 2004 USA year. I pick my car up from dealership in St Paul and I have the new die hard battery that cost almost $400 a battery my car...
Read full review of Firestone Complete Auto CareAlternator and battery
On 08/10/2033, while on my way to work, I filled my car up with gas and proceeded to leave, however my car had no power, I paid a service to come give me a jump off and proceeded to Firestone @5101 W Colonial Drive, Orlando Fl 32808 because two weeks earlier I had purchased a battery because that's what I was told I needed to buy. I got there and they took...
Read full review of Firestone Complete Auto CareInspection
Today my son took my vehicle to the Firestone location in Lombard Illinois. I needed to see if my bearings needed to be replaced. The person working there said they were done after putting my car up and pulling/shaking the tire. Seems a little rudamentary tear to tell me the wheel bearings were “fine”. He then told my son I needed new tires. The tires are 3 years old and purchased from that location. I asked my son to ask how many miles I have on those tires as the mileage is recorded when the tires are put on. The person told him that would take too long to do. My son left. I then read the list of recommendations and it said wheel bearings are recommend. I am disappointed with this service and the lack of care taken.
Desired outcome: Follow up call and doscuasion with store. [protected]
Damaged engine during fuel injection and intake manifold service
Did you know that Firestone shops can severely damage your vehicle and not pay for it? I was a Firestone customer for about 10 yrs and a credit card holder. I have been pursuing a court case against Firestone/Bridgestone since August 2022 after their mechanic admitted to damaging my engine. Both parties acknowledged "debris" had fallen in my engine area...
Read full review of Firestone Complete Auto CareMan behind the counter. Very rude…
Store number 008575 Midwest city OK
Hello I would like to know what has happened to Firestone? It used to be my favorite place to get things done to my truck. I was there yesterday to get a tire changed yesterday. The guys behind the counter ( older man) was so rude and told me he didn’t show I had an appointment. The time before that I went to get an oil change and the same old man I think his name was David was very rude then so bad he ran me off. So I will not return to Firestone. Please do something about this. You will loose more customers.
Tim Rinehart
tim.[protected]@yahoo.com
Desired outcome: Fix the problem
Extremely poor customer service!
Saturday 9/23/23, I woke up to a flat tire on my car. There was a nail in the tire. I was able to pump it up so I could get it to Firestone. Mind you, I purchased the road hazard warranty when I bought the tires. I went to not 1 but 2 Firestone Autocare stores and was told that I needed to make an appointment. Really! I thought the reason for purchasing...
Read full review of Firestone Complete Auto CareService provided at 2126 S Main St, Wake forest , NC 27587 (Service Advisor Travis Hunt
Sept 22, 2023 Firestone Complete Auto Care Subject: First Complaint Regarding Service Advisor Travis - Reference #1405942 Dear Firestone Customer Service, I am writing to express my deep dissatisfaction with the service provided by Service Advisor Travis at your Firestone location at 2126 Main St, Main St, NC 27587. My complaint is in reference to a...
Read full review of Firestone Complete Auto CareServices they charged me for and did not do / services that I did not ask for
Invoice 273192 vehicle inspection 21.99 and care package 9.99 I did not ask for / and I know that they did not do because after this visit I had to take my car somewhere else to be fixed. I did not need my battery check (I have a new one) I did not want my tires rotated. I had to come back and have them rotated back. They said I asked for my struts mount...
Oil change
I brought my car in for an oil change. Near the end of the day I call to see if was finished. When I arrived to pickup my car I was told it was burning a lot of oil. This made no sense, as it was a simple oil change. On my way home the car lost most of it power and started making weird sounds. I made an appointment with a mechanic to look at it further...
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About Firestone Complete Auto Care
Customers can also purchase tires directly from Firestone, with a selection that accommodates various vehicle makes and models. The company's website features a tire finder tool that assists customers in selecting the appropriate tires for their vehicles based on size, brand, and driving habits.
Firestone Complete Auto Care operates numerous locations across the United States, making it accessible for vehicle owners in many regions. Each location is staffed with certified technicians who are trained to handle a variety of automotive repair and maintenance tasks.
The company's website offers the convenience of online appointment scheduling, allowing customers to book services at their preferred time and location. Firestone also provides information on current deals and discounts, which can be beneficial for customers looking to save on automotive services.
Overall, Firestone Complete Auto Care aims to serve as a one-stop-shop for vehicle owners in need of maintenance, repair services, and tire purchases.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Firestone Complete Auto Care. Make it specific and clear, such as "Incorrect Billing at Firestone Complete Auto Care" or "Poor Customer Service at Firestone Location."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as the quality of service, professionalism of the staff, timeliness of the service provided, clarity of communication, and any issues with the products or services received. Include specifics about any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Firestone Complete Auto Care. Explain how this issue has personally impacted you, whether it be through time lost, inconvenience, or financial loss.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Firestone Complete Auto Care, whether it be a refund, repair, apology, or any other form of redress.
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Overview of Firestone Complete Auto Care complaint handling
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Firestone Complete Auto Care Contacts
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Firestone Complete Auto Care phone numbers+1 (800) 367-3872+1 (800) 367-3872Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number+1 (615) 823-6093+1 (615) 823-6093Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number+1 (800) 752-0379+1 (800) 752-0379Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone numberPhone support
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Firestone Complete Auto Care emailssocialcare@bfrc.com100%Confidence score: 100%Supportaccessibility@firestonecompleteautocare.com77%Confidence score: 77%
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Firestone Complete Auto Care address406 Gallatin Ave., Nashville, Massachusetts, 37206, United States
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Firestone Complete Auto Care social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
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