Firestone Complete Auto Care review: Wheel alignment

My SUV came in to get a wheel alignment. After getting new tires. Vehicle drove fine. During the wheel alignment technician was seen adjusting the suspension height, from the tortion bars adjuster. This was an authorized. When she confronted him and said, is it normal for you guys to touch that for a wheel alignment ? He said no but it was so far off he said. My wife then called me saying the guy is working on something underneath the middle of the car. But he’s done now. We are both very mechanically inclined and have a small auto garage where we do custom builds. I was surprised she was still at the shop, It was nearly 3 hours later. Just imagine your other half stuck at the shop waiting…she was not happy!

The next day, when I’m driving the vehicle, I noticed it slightly pulling towards the left. Not a lot, but it will always wonder to the left, and you will have to keep more resistance on the steering wheel than usual. Another issue we were dealing with after the alignment was the right tire, rubbing when turning. I thought to myself I better take it back before I screw up my new tires. However, this is easier said than done as we both work everyday. I could visibly see the vehicle lower on one side. So I crawl underneath and look at the torsion adjustments, and what do you know bolt? The locking nuts are inches away from where they supposed to be. and the adjuster itself is almost stripped.

I put the lift on that vehicle myself two years ago so the suspension is practically brand new, since I don’t off-road we only stay on the pavement.

I’m gonna be definitely missing work tomorrow to get the vehicle fixed. I’m worried about the bolt that’s stripped.

Do I have to buy it out of my own pocket and pay for the repairs for it to get changed? This is all ridiculous.! I just found out about the loose bolts tonight and I’ve been driving my family in it every night! I have video but it’s too large to upload.