Firestone Complete Auto Care
Reviews and Complaints

I have a Complaint about Firestone Complete Auto Care Store # 283401 on 8/5/2021 Invoice # 207269 @4:55pm and I was Out 8/6/2021 @3:48pm
Services Requested: Pa State Inspection & Emmision; Tire Rotation W/Lifetime Balance ReCheck ; Alignment ReCheck (Lifetime Warranty)
On 8/6/2021 Chris the Service Advisor from Firestore Called and recommended Brake fluid Exchange and Fuel Induction Service. I gave him the OK and he said your car will be finished in about hour. I said ok, I'll await his call when it's ready. At 3pm I called and Chris said all Services are performed. I went into pay for my car. I had a $20.00 Coupon and Chris said I already applied the $20.00 Coupon to your bill. When I got home, I check the receipt and he never did. Second he charged me $58.96 for Tire Rotate Balance of the Tires. Third I asked for the Print out of the Alignment. Chris said he ran out of "INK". Then I checked my Car. The Tires were never Rotated. The Brake Dust were still on the Front Tires. The Tires were still lowe in air. I knew my one tire was almost flat on my driver side front. I said to him You never move the tires, did You? He said You right. I'll do it next time. First of all, I was LIED to. I was also cheated out money. I also spent my valuable time borrowing a vehicle, so I could drop off to Firestone, so they had time to do the service. This is extremely unacceptable and I cannot tell you how angry I am. I do believe they did this to me last year on 8/6/2020 - Invoice # 199503 (same Technician & same Service Advisor Chris with no Alignment PRINTOUT) as well, as I have records to prove it. They did not give me the PRINT OUT of the ALIGNMENT. Please have someone email back concerning my complaint. I put money out of pocket and never received services in return. How can I even believe they did the Brake and Fuel recommendations. These workers have solen from me. They charged me a total of $400.72 and the employees had my car for 22 hours. They charged me for an Inspection, emissions $87.16; Tire Rotation W Balance $58.96; Brake Fluid Exchange $79.99 & Fuel System Cleaning $123.98; (Parts $93.98; Labor $261.11; Shop Supplie $16.31 tax $29.32 Total $400.72) . Oh I donated $5.00 to the Boys Club of America thats inclused in the total. When I paid in full prior to finding out that my car outside was not even worked on. The Service Advisor LIED to me and came clean after I saw my tires. I requested him to fill my tires with air and he did. He said I didn't do the work and to bring it in next time on Monday the 16 of August. Plus he should know I don't pay for Rotate and Balance, as I have the Tire Rotate W/Balance $58.96(all 4) and Alignment recheck (Lifetime Warranty) Plus Road Hazard. Been going to Firestone for the Past 5 to 6 years. I never received a Pa Inspection Sticker as well.

I appreciate anything you can do for me. I have original Final Invoice if needed

Please have some contact me at [protected]@comcast.net or call [protected]

Thank you,
Thomas Garrison
3414 Brighton Street
Philadelphia, Pa 19149
[protected]

I brought my car into the Milford ct Firestone to get my alternator fixed well they charged me 1300 dollars when they where done they said you are all set but when I got out and starter to drive my car the air conditioner did not work they had to remove it to put in the s alternator
I told them this and they had the balls to tell me it was broken when it came in well it was not now they want to charge me to fix it can you help me so I don't have to. Go to court

Louis marrone
[protected]

I went to get a Missouri Vehicle Safety Inspection on a 2001 Chevy Cavalier and was told I needed a brake light and headlight replaced. Cost me $3.49 for brake light and $17.49 for the headlight. When I received my bill it was $97.27. They charged me $70.80 for labor. There is no way it took about an hour to do this. Manager was useless! A complaint was sent to cooperate and suppose to respond within 48 hours. I still don't think that will help. I am sure that I am not the only military service member that got ripped off there. Store #592803 and invoice #270574.

First time I brought my car for brakes and I was told I need a new rotor. So I agreed upon and they changed it but after few weeks brought my car for squeaking brake and they changed it but then again after few weeks again same thing changed it again and now something is making a noise again with brakes brought it to a mechanic guy and said the brake has to be change because the metal is not good. Called to make an appt at other store since the main store ilI went was closing for good. Then made the appt a week before and I called that week to verify again the time and they said I dont have appt then mase it again for same day different time and got there that no one is doing my brakes today because the guys called out and the guy whos working today doesnt do brakes. So, if they called out why didnt say anything when I called to confirmed my appt? And then the guy was sarcastic who made the appt for in the store. I told him what if my brakes suddenly went out of control and I have an accident and his reply to that: "well I cant control that you just have an accident then" so if I die because of the poor service on my brakes meaning Firestone has no sympathy at all. Customers die firestones made money!

What a ripped off!

5/28/21 store 014796 north olmsted ohio 44070 my 2008 cobalt need tires and a alignment so i go to my forestone dealer they have put tires on all my cars and my familys car for years . when i get my car back all is fine i didnt drive it for a week its my work car and im on vacation .i drove it today and the tps is not working on all the tires and i was charged for tps service . it took it back and the guy behined the counter said the mechanic must have not reset it ok they take it in mess with it for about 40 minutes they asked if it had a key fob i said it never had one so then he tells me that he cant get it to work and i have to go to the dealership . it was all working fine when i brought it in and when they did the tires last time i had no problems but this time he cant reset it . so now it dosnt work and it worked before i believe i paid for a service and didnt get it and firestones word dosnt mean what it use to i am vary unhappy retail invoice nu is 262076 christopher palko

I arrived 1 hour prior to store closing with a nail in my tire that needed a plug. I was told byJim at store #027103 that they couldn't get to me but there was another store close by. I asked if he could call them to see they could get to me before they closed to which he replied "we don't call other stores." After being a bit persistent he did call but I thought that was the worst customer service! It took every bit of 30 seconds.

I moved from Massachusetts to Mesa, AZ. Prior to my move and living in MA for only 8 months I had my oil changed and tire rotation requested, thought they did it for me. I moved to Mesa, AZ March 4th, still had time before my next oil change. I made an appointment at firestone in Mesa, still just under 1, 000 miles left before I am due. As a result of the service NOT provided to me In MA, my oil filter was on my car so tight it broke one of their tools and also broke the oil filter housing on my car which had to be replaced and repaired which resulted in longer time in the garage! I also am in need of tires which I would not be if they rotated my tires as requested in MA. MY tires were not old on the car and I had the car less than a year when this service was supposed be provided.
I am not one to complain but when I spend money to have a service done I expect to have it done. I would like to be compensated with assistance in buying new tires please. A discount, gift card toward new tires, something since I am very diligent on keeping up with my vehicle maintenance!
Please assist me in this matter.
thank you,
Lisa LaPointe