Firestone Complete Auto Care
Reviews and Complaints

On 12/05/2022 i took my 2012 Dodge Ram to Firestone Complete Care at 4630 Dacoma Dr., Houston, TX to have the left headlight repaired. They said they needed to replace the whole headlight unit because of a short in wiring. When they installed the headlight unit, they used a tie-wrap on one side to secure light to truck. When i had to replinish the water in windshield washer fluid tank on 3/7/2023 i noticed this. On farther inspection i found headlight was loose and tilted down down causing headlight to be out of alignment. This is unacceptable.

Service invoice Number is 317377. I will be returning to store on 3/10/2023 to see about getting this fixed. I don't know what they did or broke to cause them to use a tie-wrap to secure light, but i am sure it should not have been done.

File Number: 2704083. I spoke with two representatives in the last two weeks. They stated that a district manager will reach out to me, within a few days. Until this day, no one has contacted me about my issue. I bought a set of tires in August 2022 and I also purchased the road hazard. I have been doing business with Firestone for over 20 years, no one has NEVER explained the road hazard to me. I had an issue with my tire on February 18, 2023., took it in to get replaced, and the representative at the store( in Madison, MS on Hyw. 51) stated that the problem with the tire is not covered under the road hazard. So I purchased a new tire and applied it to my account. The representatives/workers put a different tire on the vehicle. I did not realize that it was a different tire on the car, until Monday. She did call not or tell me that, there is a different tire on the car( in other words, she did give me an option)! If they did not have the tire in stock, she should have told me so.

I can be reached at [protected]. Andre Nathaniel. email: [protected]@yahoo.com

As much as I do not want to complain, I feel I have no choice. Today, March, 5, 2023, I called the store at 1501 West Brandon Blvd, Brandon Fl 33511. After being informed by the manager that to bring in the vehicle at 9 am, I did just that, arrive, exactly at 9 am. with my grandson. We were told it would be a couple of hours. The manager, John...could not get last name because he refused to come to the front to explain himself, instead he kept on send someone in his place, telling the person (Emorora?/receptionist) that they could not get to my car. This was after 6 hours, and calling for status every hour for almost 6 hours. I find this incident unprofessional and for the first time finding and asking myself why, not just give the customer a call but no, they waited almost 6 hours after telling us it would be a couple of hours. I have numerous repairs at this facility along with much $.

Scheduled an appointment for a technician to find out where a rotation road noise was coming from, which was coming from the driver front side of the car. A few hours later I received a call saying that my front brakes were worn and my rotors needed to be turned. No one said anything that the noise was coming from the brakes so I figured that it was where it was coming from. So after the brake service was completed I drove the car home and the noise that I came there for was still there. I called in to find out why it wasn’t fixed and the manager said that he would take care of it. I saw a work order that was sent via email at no charge. So I figured that it would be taken care of. I received a call a few hours later saying that the charge to repair the front wheel bearing would be another $400.00 dollars. I was shocked and disappointed that this was even presented. I’ve been a customer for over twenty plus years and because of this I would must say that I will not bring any of my cars as well as recommend any one for any Firestone stores. They should have actually analyzed and pin pointed where the noise was coming from and then recommend the options so that I can choose which action to take. Instead of saying that it was the brakes and being charged $400.00 for something that I didn’t have to be done at that time.

Brought our car in for an overheating issue and no heat in cabin on 1/9/2023. I suspected it may be a bad thermostat and asked them to replace it. Went it on 1/10 to check if car was fixed as I received no phone calls. Car was finished, drove car home and in less than an hour of having car back, no heat and car still overheating. 1/11 Brought car back and explained that still having same issue. Was told by Gary the salesman, you said to replace thermostat, we did that. I said, I suspected it was the thermostat but I'm not the mechanic and that my car is still not fixed, how could you give me a car back that is till overheating and has no heat. He stated they tested it and it was fine, again I said I haven't had the car an hour and it's doing the same thing. Gary, by the way, was treating me very rudely. Johnny, the manager, steps in and says the same thing about the thermostat and that they would need to run diagnostics. I'm very upset but have no choice, I need my car fixed. They run the, so called, diagnostics and tell me it's an oil leak that is dripping on a temp sensor. The oil leak needs to be fixed and the temp sensor would need to be replaced. 1/12 car dropped off to replace parts they say need to be replaced. 1/14 car picked up after parts replaced. Car not overheating and has heat. Daughter drives back to school 40 minutes away. Car not driven for multiple days. 1/26 daughter drives car to store and calls home stating car doing exact same thing again (overheating and no heat). Call Firestone to let them know, they say bring it back. 2/3 bring car in. Multiple days go by no calls regarding car. Call 2/6 to inquire about car was told air in lines, bled system car is working fine. Pick car up. Daughter takes car back to school where it sits until 2/17 when she comes home for the weekend. Calls again saying she has no heat and car is overheating. Call Firestone again was told to bring it back. Drop car off 2/18. Call multiple times during the week to inquire about the car, told 2 separate times they think it's a bad head gasket, but they still need to run more tests. No call the rest of the week. Go into Firestone on 2/25 to inquire about car. Gary begins to tell us car in for courtesy check and I state, "courtesy check?" You guys never fixed the problem, this is not a courtesy check. Gary again becomes hostile with me and calls me rude and that he will not deal with me. Calls Johnny in from home. Johnny finally comes in and now begins to tell us it needs a water pump and would cost $971 to replace. This is after the $1070 we've already paid to replace the thermostat, gaskets and sensor. We ask how was this not found in diagnostics. Johnny states that it's an old car and things break. We tell Johnny how are we supposed to believe anything you say now. Everytime we come in you tell us it's something different. I then asked Johnny do you feel comfortable about charging us $1100 and giving us back a car that has the exact same issue we brought it in a month ago and 4 trips back with no resolution? He says no and we should now take it to another shop for a second opinion. So now Johnny expects us to pay somebody else to diagnose the car. Needless to say, we are very unhappy. Poor service and hostile employees. So when we received the survey about our service the next day, I of course leave a bad review. 2 days later we receive a call from Johnny, and he says that his boss saw that we left a bad review and was told he needs to try to resolve it. Johnny asked us if we have made a decision as to what we are going to do with car about getting a second opinion. We tell him, no not yet we are still not sure. Johnny tells us that we've had 2 days to decide. Both my wife and I are on the call, my wife they tells Johnny that you had the car for a week the last time not to mention all the times before and couldn't figure out what to do yet you expect to figure out what to do in 2 days. My wife also states that 1 of those days was Sunday and many places are not open Johnny repeatedly cut my wife off and was very hostile towards both of us. Johnny finally ends the call with do what you are gonna do. I would also like to state in all this time of dealing with them over our car we were never told they are sorry for anything and only told that we need to give them more time. This includes the follow up call from Johnny.

Pictures to support my claim on my 2004 colorado services for14 years at the same place, I have invoices. Never informed of the hazard, state inspection not place on window, truck disabled . This was exposed during a brake job of the several done before. #263248. 2.6.23.

#197019. 9.14.14

#245683 .7.19.20

#245757. 7.23.20

#247450. 10.22.20

#248797 . 1.8.21

#085485.09.26.08

#240420.10.14.19

#223756. 10.26.17

Tires replaced or inspected.

This is the 3rd-4th time I have written, because there are no signs of 'restitution.In Aug, I went to my local Firestone because my engine light came on. I had been there many times, for menial tasks. I trusted them. They did a 'diagnostic' & told me I needed a new 'cabin air filter'. My car is 11 yrs old, sounded reasonable. They did not have the part; had to be ordered. Made an app't, they told me the cast-- I got a Firestone card. due to no money. The initial fee was $4-500, BUT there was an extra fee to reset the pc, on it. That would be the next day- but, was put on my charge, before it was done. The cost $199.00. It went well, until the light came back on & I went back to check on it. Now, it has been a while-but, I had 4 more app'ts, because the pc did not get done properly. In the meantime, I found out where my dealership was- because I had driven for a whole month, or more, with the engine light on & them telling me 'it didn't hurt anything'. IF it did not hurt anything, WHY was I charged $199.00 for the service. I went to the dealership-had to pay for another 'diagnostic', the reset code was not right. Tumminia Mazda did this service. My light went out. Just in time for that extremely COLD spell in Jan. On each of the addt'nl app'ts I sat in the waiting area for 2-3 hrs. I was not rude; I read books. They were irritated/rude because I could NOT leave my car. They did NOT do this service- they ignored me & my car. I make bigger pym'ts than requested. I plan on paying it off. I will never do firestone, again. They are not reputable. I went there, i spite of the bad reviews that were listed.

09-03-2022 macon mall firestone 3659 eisenhower parkway macon ga 31206 I had both my inner ties rods replace come to find out that my inner tie rods was replace without the bellows being put back on my inner tie rods, went to firestones this morning and the service advisor said they were after market parts the inner tie rods tha they took off had the bellows on them they should have use they should have taken the bellows off the old inner tie rods and put them on the firestone part or ordered a bellow kit a certified technician would have done that instead I got a incomplete job which firestones must correct at they expense. This store is putting quantity over quality work and repeat customer store #[protected] corolla invoice196274

Manager Ryan very rude and disrespectful .had questions regarding my repair price was told he dare I question him have repair done anyway because basically I was afraid of him after that comment now that I’m having problems with the repair that was done I try not to return to that location for help but because it’s closes to my house I find myself returning there and he is always rude to me..HELP

15 years of servicing at firestone robinson twp center same place , same vehicles pass inspection and emissions with repair when necessary. i have invoices since 2014. 9years of service. always satisfied and trusted. Last invoice # 260495 my 2003 subaru forester .Engine light on. Left tire flat, valve .passed inspection and emissions. three days later Engine light relights and tire flat. returned to firestone ,light shut off but claims tire can't hold air. Firestone tires. noise claning in the rear area that fuel pump replaced. now the evapors of fuel pass through the vent into the passenger compartment Unbearable to breath affecting me. took the vehicle back they shut light but returned. Cannot drive subaru. cost $1033.00 paid $454.00 balance $579.00 results not satisfied.

after exchanging for transportation purpose.

Invoice #263248 colorado truck 2004. replace front brakes and parts rotors , frame totally expose mechanic neglected to inform manager on the damage .totally negligence. and responsibility. I'm not returning to that shop. truck not in use ,sticker removed till march left and new one not applied.

we keep geting bills. it is not us
Service Advisor: 5 TATE Wheel Lock:
Customer Details: Vehicle Details:
NEWMAN, MATT
Alt. Auth. Name & Phone:
N/A
Technician: 55 CHAU
VIN #: 1C4JJXP67MW677084
Rev Hist Unit Extended Job
Description /Article # ID Qty Price Price Total
COMPLETE VEHICLE INSPECTION 3 05 10.00
***BOSS STATES THEY ARE GETTING A BAD VIBRATION
IN THE STEERING WHEEL, POSSIBLE WHEEL BALANCE
ISSUE
Battery Test Results:Your battery is measuring within the
manufacturer's specification for required CCA. Your battery
has sufficient power and should reliably start the vehicle.
You're recommended to have your battery tested after 90
days.
VEHICLE INSPECTION 7028789 55TN 1 21.99 21.99
LBR-DISC Price Match/Match Competitor Offer 7004302 55T -1 11.99 -11.99
ALIGNMENT SERVICE (LIFETIME WARRANTY) 03 189.99
LIFETIME WHEEL ALIGNMENT 7005229 55TS 1 209.99 209.99
LBR-DISC $20 Off Lifetime Alignment 7001681 55T -1 20.00 -20.00
TIRE ROTATION W/ LIFETIME BALANCE 1,3 05 55.96
***ALL VEHICLE SUSPENION COMPONENTS APPEAR TO
BE FINE. NO MAJOR CONCERNS. WHEN CHECKING TIRE
BALANCE TECH DID FIND TIRE TO BE OUT BY AN OZ.
WHICH COULD LEAD TO VIBRATION IN THE STEERING
WHEEL.
***UPON CUSTOMER REQUEST
TIRE ROTATION - NO CHARGE 7001119 55TS 4 N/C N/C
LIFETIME WHEEL BAL LABOR (JOBS) 7013198 55TS 4 18.99 75.96
LBR-DISC Price Match/Match Competitor Offer 7001665 55T -1 20.00 -20.00
ORDER NOTES
MANUFACTURER'S RECOMMENDED MAINTENANCE: ENGINE OIL (REMOVED -
[TECHNICIAN DETERMINED SERVICE IS NOT NEEDED])
!BOSS WILL PICK UP VEHICLE TUESDAY MORNING
All parts are new unless otherwise specified.
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0n 11/12/22 I took my 2014 Jeep Patriot to Firestone Complete Auto Care (store #[protected] W Montauk Hwy West Babylon NY 11704 for an inspection & tires. Service Department was not able to get the car to pass inspection after I spent $4202.24. Manager told me to take to a dealership - Empire Jeep in West Islip NY passed the inspection and fixed the substandard repairs done by Firestone.
I paid $7473.85 to Empire. PLEASE REFUND $4202.24 TO ME.

I wanted to make you aware of some issues I have with my local firestones in the Bradenton Florida area.

I have been a loyal customer for over 20 years, but lately I question if I should continue my business with firestone.

In the last 3 or so years I have had the front end of my F150 worked on at least twice. I have had to replace ball joints, rocker arms, control arms etc. at least twice.

I was told both times that the parts offered by firestone were out of warranty, by a month or so. I have had vehicles for 40 years and never had this much front-end work total on all my vehicles combined.

I have a total mileage of 127,000 on my 2008 Ford F 150 which averages to be around 9000 miles per year, well under the average mileage.

I can do all the work myself but due to getting older I prefer to have someone else do the work, but now I have to do the repairs. My opinion is that either the parts are not properly installed, or you offer substandard / cheap aftermarket parts. Feel free to look back on all my service/repair records and you will see it's true as Firestone is the only place I have taken my vehicle since it was out of warranty.

On a separate incident. This is a timeline of events of the last week.

I Called the firestone on Lockwood ridge and SR 70 last Sunday 2/5 to have a tire patched, I was told they were busy but "would definitely get me in". Once we arrived 20 minutes later the associate said he could not get us in.

We proceeded to the Firestone on 301 in Bradenton, they were busy but took the vehicle. We called on Monday and were told the vehicle would be ready at 10, called at 10 was told the vehicle would be done by 11:30 called at 11:30 told the vehicle was ready to pick up, when we arrived the vehicle had just been pulled in the bay. Apparently, the guy at the counter didn't know our Jeep from another jeep.

I asked for the area/ district managers # and was told they couldn't give out the number, but they took my name and email and assured me he would be in touch, that was a week ago. I received no call/email.

When my wife went to pick up the vehicle the shop manager seemed annoyed that he had to deal with her again, he's extremely lucky he didn't pull that with me, I would have demanded the area mangers phone number right then.

I'm sure this means nothing to you, and nothing will be done, maybe I'll get a form letter saying how you sincerely apologize and will retrain employees / offer better customer service.

It's a sign of the times that most people don't care about performing a function properly and backing that performance.

This company has severely deteriorated in the last few years.

Regards,

Paul Lupoli