Firestone Complete Auto Care
reviews and complaints

09-03-2022 macon mall firestone 3659 eisenhower parkway macon ga 31206 I had both my inner ties rods replace come to find out that my inner tie rods was replace without the bellows being put back on my inner tie rods, went to firestones this morning and the service advisor said they were after market parts the inner tie rods tha they took off had the bellows on them they should have use they should have taken the bellows off the old inner tie rods and put them on the firestone part or ordered a bellow kit a certified technician would have done that instead I got a incomplete job which firestones must correct at they expense. This store is putting quantity over quality work and repeat customer store #[protected] corolla invoice196274

Manager Ryan very rude and disrespectful .had questions regarding my repair price was told he dare I question him have repair done anyway because basically I was afraid of him after that comment now that I’m having problems with the repair that was done I try not to return to that location for help but because it’s closes to my house I find myself returning there and he is always rude to me..HELP

15 years of servicing at firestone robinson twp center same place , same vehicles pass inspection and emissions with repair when necessary. i have invoices since 2014. 9years of service. always satisfied and trusted. Last invoice # 260495 my 2003 subaru forester .Engine light on. Left tire flat, valve .passed inspection and emissions. three days later Engine light relights and tire flat. returned to firestone ,light shut off but claims tire can't hold air. Firestone tires. noise claning in the rear area that fuel pump replaced. now the evapors of fuel pass through the vent into the passenger compartment Unbearable to breath affecting me. took the vehicle back they shut light but returned. Cannot drive subaru. cost $1033.00 paid $454.00 balance $579.00 results not satisfied.

after exchanging for transportation purpose.

Invoice #263248 colorado truck 2004. replace front brakes and parts rotors , frame totally expose mechanic neglected to inform manager on the damage .totally negligence. and responsibility. I'm not returning to that shop. truck not in use ,sticker removed till march left and new one not applied.

we keep geting bills. it is not us
Service Advisor: 5 TATE Wheel Lock:
Customer Details: Vehicle Details:
NEWMAN, MATT
Alt. Auth. Name & Phone:
N/A
Technician: 55 CHAU
VIN #: 1C4JJXP67MW677084
Rev Hist Unit Extended Job
Description /Article # ID Qty Price Price Total
COMPLETE VEHICLE INSPECTION 3 05 10.00
***BOSS STATES THEY ARE GETTING A BAD VIBRATION
IN THE STEERING WHEEL, POSSIBLE WHEEL BALANCE
ISSUE
Battery Test Results:Your battery is measuring within the
manufacturer's specification for required CCA. Your battery
has sufficient power and should reliably start the vehicle.
You're recommended to have your battery tested after 90
days.
VEHICLE INSPECTION 7028789 55TN 1 21.99 21.99
LBR-DISC Price Match/Match Competitor Offer 7004302 55T -1 11.99 -11.99
ALIGNMENT SERVICE (LIFETIME WARRANTY) 03 189.99
LIFETIME WHEEL ALIGNMENT 7005229 55TS 1 209.99 209.99
LBR-DISC $20 Off Lifetime Alignment 7001681 55T -1 20.00 -20.00
TIRE ROTATION W/ LIFETIME BALANCE 1,3 05 55.96
***ALL VEHICLE SUSPENION COMPONENTS APPEAR TO
BE FINE. NO MAJOR CONCERNS. WHEN CHECKING TIRE
BALANCE TECH DID FIND TIRE TO BE OUT BY AN OZ.
WHICH COULD LEAD TO VIBRATION IN THE STEERING
WHEEL.
***UPON CUSTOMER REQUEST
TIRE ROTATION - NO CHARGE 7001119 55TS 4 N/C N/C
LIFETIME WHEEL BAL LABOR (JOBS) 7013198 55TS 4 18.99 75.96
LBR-DISC Price Match/Match Competitor Offer 7001665 55T -1 20.00 -20.00
ORDER NOTES
MANUFACTURER'S RECOMMENDED MAINTENANCE: ENGINE OIL (REMOVED -
[TECHNICIAN DETERMINED SERVICE IS NOT NEEDED])
!BOSS WILL PICK UP VEHICLE TUESDAY MORNING
All parts are new unless otherwise specified.
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0n 11/12/22 I took my 2014 Jeep Patriot to Firestone Complete Auto Care (store #[protected] W Montauk Hwy West Babylon NY 11704 for an inspection & tires. Service Department was not able to get the car to pass inspection after I spent $4202.24. Manager told me to take to a dealership - Empire Jeep in West Islip NY passed the inspection and fixed the substandard repairs done by Firestone.
I paid $7473.85 to Empire. PLEASE REFUND $4202.24 TO ME.

I wanted to make you aware of some issues I have with my local firestones in the Bradenton Florida area.

I have been a loyal customer for over 20 years, but lately I question if I should continue my business with firestone.

In the last 3 or so years I have had the front end of my F150 worked on at least twice. I have had to replace ball joints, rocker arms, control arms etc. at least twice.

I was told both times that the parts offered by firestone were out of warranty, by a month or so. I have had vehicles for 40 years and never had this much front-end work total on all my vehicles combined.

I have a total mileage of 127,000 on my 2008 Ford F 150 which averages to be around 9000 miles per year, well under the average mileage.

I can do all the work myself but due to getting older I prefer to have someone else do the work, but now I have to do the repairs. My opinion is that either the parts are not properly installed, or you offer substandard / cheap aftermarket parts. Feel free to look back on all my service/repair records and you will see it's true as Firestone is the only place I have taken my vehicle since it was out of warranty.

On a separate incident. This is a timeline of events of the last week.

I Called the firestone on Lockwood ridge and SR 70 last Sunday 2/5 to have a tire patched, I was told they were busy but "would definitely get me in". Once we arrived 20 minutes later the associate said he could not get us in.

We proceeded to the Firestone on 301 in Bradenton, they were busy but took the vehicle. We called on Monday and were told the vehicle would be ready at 10, called at 10 was told the vehicle would be done by 11:30 called at 11:30 told the vehicle was ready to pick up, when we arrived the vehicle had just been pulled in the bay. Apparently, the guy at the counter didn't know our Jeep from another jeep.

I asked for the area/ district managers # and was told they couldn't give out the number, but they took my name and email and assured me he would be in touch, that was a week ago. I received no call/email.

When my wife went to pick up the vehicle the shop manager seemed annoyed that he had to deal with her again, he's extremely lucky he didn't pull that with me, I would have demanded the area mangers phone number right then.

I'm sure this means nothing to you, and nothing will be done, maybe I'll get a form letter saying how you sincerely apologize and will retrain employees / offer better customer service.

It's a sign of the times that most people don't care about performing a function properly and backing that performance.

This company has severely deteriorated in the last few years.

Regards,

Paul Lupoli

In May of 2022 I went to Firestone for an alignment after replacing upper and lower control arms. I was told I needed a new camber kit. I ordered the kit and installed it in June. I took it back to Firestone for an alignment after installation. 2 days later my alignment was already out so I took it back, they aligned it again. Since then I have had nothing but problems with my front end. Upper control arms are failing, wheel bearings/ hubs failed, unusual rotor and break pad wear, unusual tire wear. I took it to a GM certified shop and was informed that the camber / caster bolts had been tightened to the point of bending the brackets. Potentially totalling my truck. On January 13th I was in contact with the Firestone shop that did it, they were very unhelpful. I then contacted corporate who put me in contact with the area manager. Did not receive a call from him. Got back in contact with corporate January 18th who put me in contact with the regional manager. Received a call from him on January 21st and explained the situation. Was told I'd have a third party inspector contact me to look at it and verify the damages. I have yet to receive the call. Contacted Corporate on January 30th and was told they would let the regional manager know I was trying to reach him. I currently cannot drive my truck as I have been advised it is unsafe. I'm just looking for them to make it right so that I have a vehicle again. Before this incident my truck has been regularly maintained and in immaculate condition. This is / was my dream truck and have put a ton of time and money into it

August 12, 2022 Invoice #193396, I took my vehicle to store #310819 because my brakes were making a noise, no black dust.
I was advised to have the brakes and rotors replaced on the front with a brake fluid change. They also told me the back brakes and rotors needed to be replaced.
They also told me that the cabin filter, and battery needed to be replaced.
I am Ok'd the front brakes/rotors/brake fluid.
No one asked about the battery protectant... but I just saw the charge.
Total Cost with oil change: $551.50

My brakes continued to make noise and emit a huge amount of black dust around the wheel, and the wheels were hot to the touch. My friend, a mechanic, saw my wheels and said that I have bad brakes. I told him I just had them replaced. He suggested I return to the store.
Sept 2022, I called the store and the female who answered told me they couldn't get me in for at least a couple of weeks and then I would have to leave my car with them for an undetermined time. I am single and this car is my only form of transportation, I told her that I couldn't. I asked to speak to the manager.

Sept 21,2022, Invoice #194351, the manager (not certain of the name Joel or Chris) got me in. At the end of the visit, the manager told me he changed the rotors and brake pads again. This time using a higher quality pad. The manager was completely stressed out and left employment before November 1, 2022.
November 1, 2022, Invoice #195177 I returned to the same Firestone store with same problem and a dragging sensation in the front wheel area. The new manager (Jason? from New York or New Jersey) said they would "lube" the calipers, which appeared to be in good working order. He also stated that if it continued, he would put Honda brake pads on. He suggested that I "ride" the brakes. Nope, never have. I am 72 years old and have never had this brake problem in my driving life.

He reminded me about the back brakes. I told him I wouldn't have them replace the back brakes if they can't make the front brakes function properly.
December 30, 2022, Invoice #196471 I returned to the same Firestone store for an oil change (I had an apt.) I told the same manager (Jason? From New York or New Jersey) as in November, that the brakes were still bad, the manager said "I can't do anything about that". The phone was ringing off the hook and Jason (?) seemed stressed. Picking up the phone and hanging it up on occasion without answering. (I sat in the lobby for quite a while).

January 25, 2023, I took my Honda to Fisher Honda in Boulder for a brake inspection, because of all of the above and the front brakes were "shuttering" when braking.
They told me the front rotors were warped and there was no lubricant in the calipers. I had them replace/repair the front and back brakes and rotors. They lubricated the calipers.
The car drives and brakes like a new car. $603.12

By the way:

The battery is fine and has been. I had it checked at Advanced Auto Parts after visiting Firestone. Also had it checked at Fisher Honda, the battery doesn't need replaced. The cabin and engine filters do not need replaced either.
Isn't there a law against taking advantage of an elder; is it Elder fraud?
The car had 95,305 miles in August. Now it has 104,036 with now three new brake and rotor jobs a bit excessive, or did the work ever get completely done? Were the rotors replaced, or did they just say they were?

I think I did my due diligence in trying to get this store to correct the problem that didn't exist prior. I paid in good faith, I returned, giving them a chance to correct the problem. They aren't capable or just don't care. Also, trying to upcharge me for replacements I didn't need.
I feel that you need to return $551.50 I paid on my personal credit card. I also want you to close my Firestone Credit card that they talked me into. I have not used it and won't.
Side Note: My daughter was having four family cars serviced at this store. They experienced substandard service as well and are no longer patronizing this store.

I did make an appointment for wheel / tire alignment & preventive maintenance automobile inspection. Car was slightly pulling to the side when driving at reasonable & moderate speed.
After visual inspection at Firestone in Round Lake Beach, IL 60073, suggest replacing a whole wheel bearing kit from one of the wheel.
I declined the suggested work after Approx estimate around $600.00 for ONE WHEEL BARRING, this is for one wheel bearing! = Maximum 30 minutes to repair!

It is super easy to replace this part, mechanical speaking.
After my visit with R-L-B, FIRESTONE 60073. And drove it for just a few miles! The problem remains, I took the car to another reputable mechanical store, the diagnosis was just the wheel nuts were not installed to OEM Torque Specifications, wheel nuts were installed way under torque specifications for the tire and rim to be secure accordingly, tire and rim was a little loose causing it to move back and forth.

Now the wheels were previously rotate and balance at Discount Tire at 60073. And they failed to do what the OEM specifications recommends. Once again, this is at Discount Tire in Round Lake Beach, IL. and not firestone!

Firestone failed to ;
• Practice Honesty
• Follow through Check, with accuracy and pride, what a Certified ASE technician does.
• Failed to communicate honesty, they never told me in writing or document that the alignment was NOT done.
• I pay $ for a service (multipoint automobile inspection) and Failed the test
• They give me a work report performed documentation of my vehicle with inaccuracies
• I rescheduled an appointment with the manager by the name of Dennis Odonel, managing partner of FIRESTONE at Round Lake Beach, IL.
• When I show up at my 9am appointment they couldn't take, they were overwhelmed & overbooked, The manager partner double book the alignment with other patrons.
• At the end, wheel alignment was done correctly and with a document so call Wheel Alignment Specification Worked Report.
• Alignment is Performing great 👍 now.

My neighbors and I are discouraged for the past discrepancies, and we are in doubt with the misrepresentation of the Firestone in my neighborhood!.

The Oak Ridge TN store

On Jan 6, 2023 I had an oil done on my truck. A day or two before I stopped in at the store and verified that they could service my truck, I also asked about the price of an oil change. I was verbally quoted $200. On arrival to pick up my truck after service I asked how much it was. When the bill was totaled up it was $675. After fussing with the attendant the bill was lowered to the $250 range, After this happened I spoke with the district manager of the store. I thought everything was straightened up. Until I asked this week how much it was to reset my tmps system and was told $100 maybe more. After being told this I called another Firestone store was told $21. When I asked the Oak Ridge store why so high I was talk dirty to and hung up on. Is there anything that y’all can do to fix customer service in this store