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I have recently applied for a mortgage, and received a copy of my current credit report. Since I was a victim of true-name-fraud, there were many accounts on the report that were not mine. Including one for a 99 ford explorer. I proceeded to call your customer service center so that I may receive a letter from your company stating that I have been erroneously reported. I spoke with 3 different customer service representatives. Each representative asked for my account number (the number was listed on my credit report).. I gave it to them, and they all told me the same thing. 'this is for a 99 ford explorer'. I proceeded to tell them that I do not.. And never have, owned a ford explorer. They asked for my social. So I gave it to them. Lo and behold, they tell me 'this isn't you on the account' (well, really.. I've been trying to tell you that) I asked for a letter stating what they had just told me. Unfortunatly, they cannot give account information to anybody but the account holder. (I was in possession of the account number). All I wanted was a piece of paper that cleared my name from a loan that wasn't even mine. I asked to speak to a manager. After a 5 minute screaming match, I finally yelled do you not possess the use of microsoft word?.. And hung up.
I had to file a police report, contact all three credit agencies, then hire a credit counseling service to get them to write a letter to the credit companies.
I feel disgusted. I have never, ever had a loan with these people. My credit is on the line, because they fail to check references. It's sad that somebody can go to a dealership and get a loan with my name and address and a different social number.
Thanks for nothing. You people are the worst business I have ever dealt with.
People who whine the loudest usually are just full of hot air. There are simple processes in place to clear your credit report. You will have to prove you are who you say you are and NOT the perpetrator of fraud yourself. The customer is NOT always right. You must settle down, think like an adult, use the web and all it's knowledge so you may traverse the correct courses in life rather than sticking your head in the mud and expecting clean air.
Microsoft Word? Do you not possess the use of Microsoft Word? I think just maybe you might be possessed by Microsoft Word.
I have recently applied for a mortgage, and received a copy of my current credit report. Since I was a victim of True-Name-Fraud, there were many accounts on the report that were not mine. Including one for a 99 Ford Explorer. I proceeded to call your customer service center so that I may receive a letter from your company stating that I have been erroneously reported. I spoke with 3 different customer service representatives. Each representative asked for my account number (the number was listed on my credit report)..I gave it to them, and they all told me the same thing. 'This is for a 99 Ford Explorer'. I proceeded to tell them that I do not..and never have, owned a ford explorer. They asked for my social. So I gave it to them. Lo and Behold, they tell me 'This isn't you on the account' (well, really..I've been trying to tell you that) I asked for a letter stating what they had just told me. Unfortunatly, they CANNOT GIVE ACCOUNT INFORMATION TO ANYBODY BUT THE ACCOUNT HOLDER. (i was in possession of the account number). All I wanted was a piece of paper that cleared my name from a loan that wasn't even mine. I asked to speak to a manager. After a 5 minute screaming match, I finally yelled DO YOU NOT POSSESS THE USE OF MICROSOFT WORD?..and hung up.
I had to file a police report, contact all THREE credit agencies, THEN hire a credit counseling service to get them to write a letter to the credit companies.
I feel disgusted. I have never, ever had a loan with these people. My credit is on the line, because they FAIL to check references. It's sad that somebody can go to a dealership and get a loan with my name and address and a DIFFERENT social number.
Thanks for nothing. You people are the worst business I have EVER dealt with.
Good morning
The headliner assembly at the driver's door is warped causing it to hang below the door frame. MacHaik Ford in Pasadena, Texas attempted to push into place but couldn't. This is a quality issue that I feel should be handled by Ford to repair and/or replace the headliner and assembly at no cost to me. The VIN is 3FA6P0HR2DR204397.
I need this covered by Ford. The head liner is warped and falling down. Mac Haik Ford in Pasadena, TX tried to push it into place and said they cannot fix it and that the entire head liner will have to be replaced at a cost to me of $2400. Why? Sounds like bad workmanship and should covered by a recall that was issued in 2013.
Helloooooo?
Is anyone going to respond ?
Disgraceful treatment of customers
203.313.0933
My car (2014 Ford Escape) has a new recall on the shift cable and it's bearings. Because I haven't received my "recall letter" and the parts weren't ordered for this recall, I have to pay out of pocket $700 for the repairs and wait unit after September to even begin the reimbursement process. I don't have $700. And I got NO help only brushed off
corners of cab rusting out! took my truck to a body shop and the body shop guy went rite to the problem, tape over drain holes underside of cab, and rubber groments in doors all four, no slot in them for drainage! I checked another 2012 and 2014 truck the same way, the owners thanked me, hope Ford will stand behind this. 1958terryw@gmail.com
My 4 year old Ford Mustang is showing signs of rust. Edges of the hood have bubbling paint. Dealership contacted Ford. Ford will not replace or repair.Car is 4 years old! Should not be showing signs of rust.
I have been a loyal ford costumer for years, and I have owed all your small cars and sedans. The fact that you would give up entirely on that market is a terrible move. The brand that is Ford will crumble and Henry Ford is rolling in his grave. You are a disappointment and you will never get me to buy a ford again.
Ford F-150 raptor.
Cost of truck $77, 000
B&O sterio
It's a very bad sterio system.
Rear speakers are weak and no sound.
I would like to have a new and updated amp installed to improve the sound.
Mr. Robert Kellerhouse
216 s. Catalina st.
Ventura Ca. 93001
Ph#. [protected]
The alarm goes off all times of the day and night. My dealer, Sam Galloway Ford has no idea how to fix it. I bought the truck to go on a 4 month rv travel/camping trip. I keep waking up other campers in the middle of the night. I noticed many complaints on the internet with no fix..
Enclosed is pics... Had it welded.. Please advise how this could happen. This is my personal truck. I drive about 4 times a week. Never wrecked or hit anything
Brakes started pulsating about 35, 000 miles. Took truck in and it needs all new rotors and pads. 40, 000 miles mostly highway miles there is no reason to have to have new brakes.
Lemon Lawley Ford Silver City New Mexico 88061
I bought above suv, 2016 On March, 10, 2018 with 21, 000. milage .After i drove 100. milage radiator water leak and i took to the work-shop. I been told need to replace radiator fan .Lincoln company refused to pay the cost because of title was rebuild branded.No one told about title branded the time of sale.
Thank You
Saleem Mohammad
[protected]
Good day,
It is with great sadness that I find myself writing this complaint. How it it that my car's aircon system can abruptly cease to function, along with my clutch if my car had all regular services done and checked? Wasn't this supposed to have been picked up upon service?
The engine cuts out while driving...customer service wont help...the dealership cant recreate the problem...brand new truck that just stops working
We own a Ford Edge. July 2016 we received airbag recall. Almost 2 years later, we are still waiting for the repair. I have called numerous times and only receive the run-around. I was advised to not occupy the passenger seat. This is crazy! 2 years of NOT occupying the passenger seat is insane. I want this airbag fixed!
I purchased a used 2011 Edge in 2016. The front passenger seat belt was put in backwards causing it not to work properly. You have to twist it to get it to lock in place. Frontier Ford where I bought it, informed me it was a manufacturing defect and they wouldn't fix it. How can I get it corrected? I can't believe the last owner didn't find it.
Car engine quits after driving 100 yards or so. Fuel control was cleaned this corrected issue for a few days. This issue is a recall for other 2013 fusions but not mine . I think it should be added to the recall. I was nearly run over by a large truck while pulling out from an intersection.
I am still under warranty my rims I have 20, 000 miles my rims are 22 inches powder coated rims are discoloring All 4 for second time. They do not care about the customer I will never buy a Ford product ever in my life because they do not want to or backup their product.
2012 explorer xlt has broken lid on console under the stereo and heater. Cant find it for sale anywhere, cant find a customer service email address, and ford chat is "Busy"
This is maddening!
I went in to Ford in Maple Shade NJ to get my routine oil change and complain about my steering being hard and shaking of my wheels when I speed up and slow down. I was told that they can't check for my problem due to it being the quick lane and I would have to go next door to make an appointment and pay for a diagnostic. I've been serving my car
I need to speak to a ceo or president of Ford. This transmission issue has not been fixed at numerous attempts. Lots of issues since bought the 2012 Ford Focus...the transmission is a known issue... don't want to go thru the court battle but I will
When car drive long drive when engine light was on
In my 2004 Escape my rear passenger wheel well has rusted out to the point that my strut mount is no longer attatched to my vehicle. Upon research a lot of models (especially those sold in northern U.S. states subjected to salt from icy road conditions) have had this issue yet ford has not issued a recall
I am complaining about when my first payment is due. The TV commercial states first payment for 2018 truck purchase is January 2018. Financial person, Jose, says payment is due November 2017. We canceled the extended warranty within 14 days. We didn't receive a copy of signed form for proof of cancellation of the extended warranty.
Since you think more about your bottom line then your country by taking the easy way out by saying they have right to protest. You also have the right to pull your sponsorship and since your are not doing so the present Ford edge we own will be the last Ford we ever by as long as your sponsor the NFL
Always liked football now I'm having to give up on it. Always been a Ford guy, hope you don't persist on advertising there, it's bad for your image. If your an American company, I would hope you support America. The NFL is supporting anti-american ideology in the guise of racism. I think Ford is better than that.
I've been a Ford truck owner for years and just bought a Mustang but no more Ford products for me. I will no longer patronize a company who supports unpatriotic behavior I.E. NFL nonsense. Your lukewarm position is pathetic.
James Steen
5199 County Road 1220
Mount Pleasant, TX 75455
jsteen0902@gmail.com
Your support of the disrespect of the American flag is a stupid move. I own a company that purchases many ford vehicles. I will think very long about purchasing another one. Sounds like its time to try a dodge.
Tell your PR department how good of a move they made on this one. sitting on the fence was wrong.
Purchased by order from Ford, a 2015 Ford Transit Connect wagon that came from the factory with tires rated at 91H. The door sticker states tires should be 95H. Want to know how or why Ford would install incorrect tires from the factory and how could they do this?
tmurray24@comcast.net, Purchased from Randall Reed Ford, Humble, tx
Say it isn't true! What is more American that Ford? If Ford is supporting the Anti-Trump (really anti-American) movement, I can see a giant bail-out request in Ford's future.
Drop the advertisements that support the NFL. Players and teams that disrespect America, our flag, our national anthem and our military do not deserve our support. I am actively encouraging my friends and family not to buy products that support the NFL.
Had a diagnostic ran on my 2015 F350, it came back with the crankcase ventilation oil separator assy needing replaced. I have been waiting almost two months for this "back ordered" part. Is this wait time normal? ...
As long as the Ford Motor Company continues its support for NFL Players disrespecting our National Anthem I will not continue to buy your vehicles.
A/C Fan blower/Compressor sounds like a helicopter. Ford says this is normal. It's extremely Loud though.
I am a 55 year old man that has bought Ford's my entire life. That ended today when the Ford Motor Company decided to stand with unpatriotic NFL players who disrespect our country. Ford Motor Company should realize there a business not a political organization. Well now you can pay the political price congratulations on your decision.
I gave my car in harpreet ford gurgoan, accidental from front bounet, bumber, front windshield and minor damage in engine. Its more then 3.5 months they didn't gave me my gave they me date and then they said sorry there is some more work in your car, they give me 4-5 dates. And still they didn't respond properlly.