CB Online Shopping Game Stores South Africa / Game.co.za 8kg hth chlorine

Game Stores South Africa / Game.co.za review: 8kg hth chlorine

Lucien Lezar of US

Nov 09, 2023 7:31 am EST

Verified customer

Featured review

Dear Sir/Madam,

I hope this message finds you well.

I tried buying 5x 8kg hth chlorine at you Welkom Store yesterday afternoon.

However, I am writing to bring to your attention an issue regarding the price displayed on the shelf and perplexed to note that your staff was not very helpful at all.

What is displayed on your shelf are (two items – please see picture) of three rows of 8kg hth and the bottom two shelfs containing 2x rows of 15kg hth chlorine. Now, your advert, stated in bold from R399 is very deceiving. When trying to pay at the till, the item was listed as R449. Finally, when the store manager got there, her response was that “there were other pool items there and they are finished now”. She could not clarify what those items was exactly. My concern is that I wanted to buy 5x 8kg hth and a few other items and for any other person or customer who would want to buy one of those two items would also be of the opinion that the 8kg is sold for R399 because of the advert. I bought the same items there just over a week ago and the same tags were on display.

Therefore, I demand that you rectify this and provide me those 5x buckets of 8kg hth chlorine for R399.

I value your commitment to customer satisfaction and appreciate your assistance in resolving this issue promptly.

Thank you for your attention to this matter, and I look forward to a swift resolution.

Sincerely,

Dr L Lezar

Desired outcome: I would appreciate an apology for the abrupt customer treatment from the staff and management yesterday afternoon at GameAlso, I demand purchasing 5x 8kg HTH chlorine buckets at R399 each.

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Game Stores South Africa / Game.co.za Contacts

Game Stores South Africa / Game.co.za phone numbers

+27 861 426 322 73
+27 861 426 322 73

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Call Center

+27 80 033 3383
+27 80 033 3383

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Game Sure Extended Warranty

+27 80 000 4445
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Game Sure Extended Warranty

+27 86 100 2233
+27 86 100 2233

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Game Store Card & RCS Enquiries

+27 31 302 8991
+27 31 302 8991

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Head Office

+27 31 534 5700
+27 31 534 5700

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Durban

+27 11 776 4600
+27 11 776 4600

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Gauteng

+27 21 935 7800
+27 21 935 7800

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Cape Town

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Game Stores South Africa / Game.co.za emails

service@game.co.za

100%
Confidence score: 100%

Support

Game Stores South Africa / Game.co.za address

9th Floor, North Tower, Liberty Towers (formerly BP Centre), 214 Samora Machel Street (previously Aliwal Street), Durban, South Africa

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Nov 17, 2024