Game Stores South Africa / Game.co.za
Reviews and Complaints

I bought a fridge at fourways mall and paid for it and the delivery, and i ask the when they are going to delivery my fridge and they said the next day so i was so happy to hear that and then the next day i was at home waiting for my new fridge and so on time past by and i start to worry and i phone in about 4 to 5 times to ask the when they going to delivery the fridge and they said the dont know they will phone me the day after and today again i phoned in and still the say the will phone me the next day because they dont have stock so im really dissapointed because if i knew this would happy i wouldnt have paid for it so please tell me or let me know about this problem

Hi

I just received a call today 28/08/2019 @ 13.56. I never provided permission for you to phone me. This is unlawful and against the protection of information act.

The agent said you obtained me details from a "legal" data house. What is legal about this? who gave you permission?

I want in writing where I gave you permission to access me details and pone me. if you cannot provide it I want feedback from your compliance officer stating this is legal. If they cannot then I will be forced to take further steps.

My e-mail is: [protected]@gmail.com. You can only use this e-mail for this complaint.

Regards

Wayne Murray

We bought a Defy fridge at Game stores baywest 2 years ago, the fridge game numerous problems but defy just send a technician out to fix the problem. Three weeks ago the technician came to fix the a problem again but said there's nothing he can do due to there's no gas in the fridge and he Will give his report to defy. Defy than emailed my wife and cc game stores baywest to give us a other unit but the sales Manager Byron refused and said we must pay the difference which I refused. He said well we can refund you which they did. The problem I'm having is why is it my problem to pay an amount when it was not my fault that the fridge broke. I posted it on Twitter and game said they will sort it out and never did we still waiting. No one got back to us.

FOUNDING AFFIDAVIT

I, Sydney Edward Catton, (deponent) hereby declare under oath:

1. I am a 68 year old adult male pensioner residing at Verloren Lifestyle Estate, R101, Modimolle, about 15km outside Bela Bela
2. I visited Game Bela Bela on Tuesday 23rd July 2019 and enquired about an iLife ZED Air plus laptop from the salesman, Thabo Mogafe, advised me that the special price R3499, ended that day so I would not be eligible for my pensioner discount of 10% available on the next day, Wednesday 24th July. He checked on his computer and advised me that the price would go up to R4500 the next day. This was not true - it remained on special at R3499 for the whole of the next two weeks, at least.
3. This meant he cost me R300 - the discount I would have got the next day
4. He furthermore assured me that the laptop had an i3 processor, which was not true - it was a Celeron which is the slowest processor on the market
5. I bought the iLife and had a computer fundi friend Buks van Deventer open it on Saturday 27th, and install all my info and softwares over the weekend
6. On Monday 29th July it worked fine, and was left on my desk
7. On Tuesday 30th it would not start: I took pictures to send to Buks who advised that I should try and remove the battery: the pictures I took show that no battery is accessible, and furthermore show that the laptop was still in brand-new condition
8. I went into Bela Bela and gave the laptop to Alpha Ngobeni, who spent 30 minutes trying to start the laptop, without success. He saw that the laptop was in brand-new condition. I had had use of the laptop for four days at that stage!
9. Alpha phoned Incredible Solutions, the agents for iLife, and was advised to send it to them for repairs, which he did. On the form I signed it clearly states: GAME ASSESSMENT/REPAIR COLLECTION SLIP
9.1. We will have any item under supplier warranty repaired for you. Should that take more than 21 days, the item will be replaced or refunded
10. On Thursday 8th August I got a text advising that the iPhone would cost R1, 500 to repair.
11. I went into Bela Bela and spoke to Alpha Ngobeni as well as the Sales Manager, Themba Skhosana, who called the Incredible Solutions technician Thumelo, and advised him that the laptop was brand new and had left the store in brand new condition. Thumelo advised that he would talk to his boss and revert to us, which he failed to do over the next two hours. During this time the Game Sales Manager advised me that the iLife should be removed from Game stores as they had led to countless complaints from customers, and were not a brand he, nor Alpha, could recommend
12. In the interim, while waiting, I checked on Google and found only BAD reports and complaints about iLife laptops.
13. I then called Thumelo on my iPhone, and he passed me on to Robby, his boss, who advised firstly me and then Themba, that the computer screen was broken and had to be replaced - at a cost of R1500, which I refused to pay. When I pointed out that the screen was fine he advised that it was broken on the "inside" which one cannot see?
14. Themba, Game's sales manager, then asked for the laptop to be returned, and advised me that he would only be able to give me a refund when it was returned to the store
15. I advised him and Alpha that I was going to Johannesburg on Monday 12 August and intended buying a new laptop - anything but an ILife.
16. On Monday 12 August I called in on Game Bela Bela and Alpha advised that he was not sure if the laptop was on its way back yet. I advised him that Vernon Reddy of Dion Wired of Kollonade, Pretoria had offered me a HP Intel Core i3 NB BS003 for R5999, and had popped into Game in Kollonade to check out their HP for R6999 which was a 6th generation as against the Dion Wired one which was 7th generation. SO even with a pensioner discount the Dion deal was better. I wrote out the specs and handed them to Alpha - asking him to call me re the return of the iLife laptop and to see if he could match the Dion Wired - Game's sister company - price and spec
17. On Monday 12 August midday Themba Skhosana called to advise that the iLife had only been despatched that day. I advised that I would be buying a better laptop and would be back in Bela Bela the next day as well as to attend a meeting on Thursday
18. I got a Game text on Thursday mid morning advising that the iLife was back in the store, but I did not have my receipts with me, so called into Game on Sunday 18th August
19. I went to Themba Skhosana to ask for my refund and he sent me to Customer Care, where I was served by SInah Lesefo, who called her supervisor Mmapule Mbekwa to assist, as they offered to give me a Game voucher, which I refused
20. I quoted them the Game policy:
20.1. GAME ASSESSMENT/REPAIR COLLECTION SLIP
20.2. We will have any item under supplier warranty repaired for you. Should that take more than 21 days, the item will be replaced or refunded.
20.3. As well as the Game warranty statement:
20.4. 6 month applied warranty
20.5. If in the first six months of you having received your goods you find that they are unsafe or have a manufacturing defect, you are entitled to return the goods without penalty and at your discretion Game will repair and replace the failed, unsafe or defective goods or refund you the purchase price that you have paid. We reserve the right to send the goods for a technical assessment to determine what the cause of the defect is.
20.6. As well as the Consumer Protection Act:
20.7. Consumer's right to return goods
20.8. the consumer may return goods to the supplier, and receive a full refund of any consideration paid for those goods, if the supplier has delivered—goods intended to satisfy a particular purpose communicated to the supplier as contemplated in section 55(3), and within 10 business days after delivery to the consumer, the goods have been found to be unsuitable for that particular purpose
20.9. They spent much time debating the issue on the phone with Themba, but refused to give me a refund
21. I advised that I was entitled to a cash refund, as I had given Game every opportunity to provide me with a better laptop, and pointed out the Game policy:
21.1. We'll beat any price, so you get more with every shop!
21.2. So if you find it cheaper somewhere else, we'll not only match that price, we'll beat it by 10% on the difference. Come check us out to see what all the hype's about
21.3. I was not offered the 10% difference - as the Game version of the HP was R1, 000 more expensive than the Dion one, and was an older technology
22. I furthermore advised them that I live frugally on a R3, 000 monthly pension, so a Game voucher which they offered was no use to me, as my monthly spend at Game was minimal and it would take several years to use it up
23. Sinah and Mmaphule then had the audacity to offer me the broken iLife laptop to take away with me, and insisted that the only alternate was a Game voucher
24. I advised that I would rather issue summons against all staff involved, to appear before the Small Claims Court and defend their refusal to refund me the cash I am due
25. If Game do not refund me I will be delivering a letter of Demand on all staff involved, demanding that I be refunded within 14 days of issuing the letter of demand.
26. And if I am not refunded by then I will call upon the Clerk of the Small Claims Court in Bela Bela to issue a Summons against all staff involved, who will then have to appear before a Commissioner, to whom I will be appealing for not just a refund, but punitive damages against both the staff themselves as well as the Masstores (Pty) Ltd, the owners of Game.
27. I will furthermore ensure that this incident is widely reported on social media, and that the local newspaper, die Pos, is on hand at the Small Claims Court to record the judgement, so that the huge number of pensioners who live in this area are made aware of their rights and that they can demand that Game live up to their promises and ensures that their staff do so as well. And the pubic need to know that the brand iLife is trash and should be avoided at all cost.

Signed in Bela Bela this 19th day of August 2019

______________________
DEPONENT

Thus signed and sworn before me at Bela Bela on this _______ day of August 2019 by the Deponent who has declared that he has read this affidavit, knows and understands the contents thereof, which are true and correct, has no objection to the taking of the prescribed oath, and regards the same as binding on his conscience. The regulations in Government Notice No R1258 of 21 July 1972, as amended, and Government Notice R1648 of 19 August 1977, as amended, had been complied with

________________________
COMMISSIONER OF OATHS

I purchased 2bags of pedigree dog food from gateway game about one and a half months ago. My dog did not like the food . It hardly ate the food. So i decided to return the other bag. But i did not gave a receipt. So i went to the store and asked the lady if i could exchange the food. She check the bag and said that the food is expired and she could not help me. I told her i purchased it amonth ago from this store. She went and check her shelves and return and told me all the food was okay . So i decide to go and check myself. To my disgust i saw abiut 7 bags that were already expired . Even 1 was expired in 2018. So i call the manage and she check and then she apologizes and gave me a refund. Now i understood y my dog did not like the food because it was expired. I can't understand how such a huge store can do this. I will like my dog to be compensated for this . She had to eat expired food.

Last night I saw an advert on Facebook for a Flash Sale for 31 July. I wanted to purchase a bicycle, went through the whole process, charged to my credit card, OTP accepted, everything completed & when I checked out, it said unsuccessful. There was no-one to assist after 7pm so my complaint is, how can you have it on special until midnight, but for 5 hours, you cannot get assistance! Phoned at 8am, bicycle now R500 more, back to old price. Very, very disappointed in your online service! I tried the transaction 4 times with same result. The lady I spoke to today said I should have used EFT option! Why do you have a credit card option then?

On the 28/02/2019 I viewed an online leaflet of game. On the leaflet I noticed that a Sinotec 65'' UHD Smart LED TV (STL-65U2M), hereafter called the television, being advertised at a GET IT NOW price of R79 pm for 36 months. After viewing the offer I decided to travel to your Game store located in Fleurdal Bloemfontein.

On arrival at the store there was not a paper leaflet for me to peruse I however later obtained a leaflet in the store. On page 14 of the leaflet the said television was advertised at the same GET IT NOW price of R79 pm for 36 months.

I went to the television section of the store and it was confirmed the I needed the Game store card for me to be able to buy the television on the GET IT NOW price. I then went forth and applied for the store card. At 14:25 I received a sms confirming that my Game card application had been approved.

I told the personnel working at the television section of the store that I want to buy a television. It was confirmed by me. Pulane Mosala (floor manager) that at the time that I was in the store the were two television's available for purchase. Neither the personnel nor me. Pulane Mosala allowed me to purchase the television at the GET IT NOW PRICE. I then said I wanted to speak to the manager of the store. After a long wait I got the opportunity to speak to me. Nono Lethola (Store manager).

I also told me. Lethola that I want to purchase the television at the GET IT NOW price that it was advertised for. She said that there was an apology for the said television in store aswell as online. There was no apology or notice in the store were it is in anyway visible to a consumer and no online apology.

To come to the conclusion nor the store manager, floor manager of personnel allowed me to buy the television, there was no correction of the price there was no reasonable steps taken to inform any other consumer entering the store or visiting the game website to view the television that the displayed price contained an error.

I traveled +/- 200km to the game store that was located the nearest. I was in the store during working hours and because of the long process of having to obtain a store card and speaking to the personnel, floor manager and store manager I lost a half day of work. I also believe that there are monthly fees payable on the store card, a card that i would not have needed if there was an apology or notice of any sort that the price was wrong and that I may not purchase the television for the advertised GET IT NOW price. If I cannot purchase the television can it please be arranged that my store card is cancelled as I obtained the store card for the sole purpose of buying the television.

As a consumer I please want to buy the television at the price it was advertised for. If Game took the reasonable steps to inform me that I could not buy the television at the advertised price before I drove +/- 200km or upon entering the store or even when I went to the television section and viewed the television I would have fully understood but this was not the case.

Good day. I bought a 49 inch sinotec TV from game vincent park on the 10 of February 2019. This was a display tv as they had no other stock. 4 weeks ago i cleaned the tv screen with screen cleaner and a rag. After cleaning the screen i switched the tv on and it was full of lines. I took it back to game the following day and they checked it and saw the lines. The tv was send in to be repaired. I have now been told that i have to pay R4000.00 to have the tv repaired as the screen is cracked on the inside. I am not happy with this as this tv was a display unit and all though it was tested there is no proof that this could have been damaged instore and caused a hear line crack and with me cleaning it it cracked further. I have been back to game vincent park twice now to get the technical report which was supposed to be send last week already. Still no report the manager at vincent park store phoned me on thursday the 18/07/2019 saying that the technical report is at the store. Still no report. I am not happy about the service i have recieved and I am not willing to pay R4000.00 to have a tv repaired that is only worth R5400.00 this means that the tv will cost me R9400.00 in total. I feel that due to the fact that this was a display unit and it been handled in store has got to be replaced. If this is not resolved asap i will take the matter further as i have now been with out a tv for a month.

Kind regards
Shane Du Plessis.

Mr DA Mofokeng cell no. [protected]; I have an account with game store cresta. Fraud happened end of January i submitted all supporting documents needed and i have been following up until now.

Today i went straight to cresta shop for inquiry at 17:30 they called a lady by the name of Seveka(credit agent) which she refused telling me her surname because she was rude to me and raising her voice at me because she took my quiry very lite and that was unacceptable.

Its so frustrating that i can't use my card since january and tired of calling every week about this situation.

I took the television to the store for repairts because it was automatically switching itself on and off. I waited for three weeks to go collect the television, only to find out that the tv is worse now, because the was no sound on the tv and immediately when I plug in the tv it displays images which was not the case before. It used to have a red light after plug-in the cable then wait for a power button either on the tv itself or on the remote to change the light to blue and display images. I then took back the tv and collected it on the 12th of July 2019 for the second time but still it has an issue which is unfixed. The sound and the power on issues are still unsolved. I am now tired of the ups and downs because I am spending in fuel expenses. I am paying multichoice for a tv which is hardly with me. I had to skip work because of taking and collecting the tv to and from the store. Clearly the technicians can't repair my television then rather refund me my money because I feel like I am not taken seriously.

This is the 2nd time this fridge has broken down .

I am tied of this. It's less than a year old .

Contact me now or else this will go to social media & Hello Peter...

I refuse to accept this fridge being fixed & want a brand new unit as clearly this is a factory fault by Hi-sense.

I have R1000 worth of food that has got spoiled from the fridge being not working from Sunday. I reported to Montana Game yesterday & Soshanguve crossing Game in the past

I bought a Hoover Vacuum Cleaner a year ago for R899. It stopped working within 6 months. I lost my slip and had to buy a new one, again the same Hoover for R899, in April 2019. On Saturday 13 July 2019, it broke again, 3 months old. I kept my slip and wanted give it back, but had to book it on for Assesment, to get my money back, which takes 8 to 10 working days. I consider this unacceptable. I bought it cash with real working order money which Game received immediately. Now I must wait for 8 to 10 days to Vacuum again, use a broom, and Game still benefit by having my money, and I sit without a Vacuum. This is just so wrong in so many ways. If the product is useless and can't handle the job, I must be able, and have right to give it back and get my money back. This is absolute nonsense.

I walked in the store at gateway (game) looking to buy my child some diapers as I always do in game and to my surprise there was nothing on the shelves, I walked around for about 10 mins looking for someone to assist me but no luck... Finally as I got to the front of the store I find 3 sales guys standing and having a laugh. I approached them and asked the sales person (bongiwe) if she could help me she just looks at me and say I must go look in the baby section and continued to chat with the other sales guys. I was shocked it seems like the stuff at game thinks we are doing them a favor by shopping there! I walked over to the info desk to ask for a manger to explain my ordeal and the lady at the desk tells me she cant call the manger cause she dont know which manger is on duty as she did not see any manger from the morning and I was at game around 4pm... Shocking! She then walks out the info desk, im thinking maybe she gone to get the manager but no cause I had to wait another 20 mins at the desk and she did not return, I had to go call another sales guy and tell him go call the manager which he did. When the manger got to me I explained him my problem and it was like he had a dont care attitude and told me I cant be waiting over 20mins cause he was at the info desk 10mins ago I had to call another customer who was waiting longer for then me for a manger at the info desk to prove to him that I actually did wait more then 20mins for a manger! What kind of service is this its like we are nothing and I was a loyal customer to game every month I did my shopping with them. I am absolutely appalled we customers are treated so badly, its sad to say but I no longer will be shopping at game no more! This incident happened on tuesday 09/07/2019
[protected] trevor

I purched a Trojan elite gym at game in Secunda first the price on the shelve said R3 999 but when I got at the till the price was R 5 999 so I went back to show the guy the price but then someone took the price so then I got the floor manager and they saw that the price was R 3 999 on the pamflet that the guy took so then I paid R 3 999 for the gym and got my slip when I got home the top plate of the gym doesn't fit all the other weights holes are right but the top plates holes are to far apart from each other so I called head office with the complaint and they put me through to the secunda branch manager i explained my problem to the manager and he was realy rude to me like i said to the manager i already put in the lock nuts of the gym there for i can't disassemble the hole gym and take it back because then the lock nuts won't work again the manager refuse to help me and put the phone in my ear dead i then called head office again they then laid the complaint and said they will get back to me in 24 hours time and i still didnt hear anything from them i really need someone to help me with this problem please my refrence number when i called head office is 167791
My number
Stefan [protected]

Today my wife purchased a stove at Game Stores Nelspruit. When she and her friend went to collect it at the warehouse they encountered an intoxicated employee who physically held my wife against her will and demanded money for him to let her go. This happened at 13:15 today 6 July 2019. Unless the appropriate action is taken against the employee, we intend to lay a charge of physical assault against the employee and against Game Store. I anticipate an immediate response to this complaint.

TD MAHOMED

I bought a tv from GAME - EASTEGATE a month ago - sold as a Hisense 65inch when in fact it is a 58inch TV. We bought a few other items in store including an extended warranty. Total payment was about R20 000.

We were installing the tv on the wall - I confirm it was not hit against the wall, dropped or anything of that case. The tv was but there appearred some lines and different colours on the right hand corner. I touched it to see what is was - the screen then went blank. We took the tv back to GAME as it is only a month old.

I was told the TV was damaged by us so its not covered by the warranty. I confirm again the tv was not dropped or hit against anything of the sorts, i tried to explain to the staff there but they refused to help further.

I then took it to Hisense who confirmed the tv is a 58inch and not a 65inch as sold by Game. When we were in the process of buying it the sales people did not even know the difference between the 2 Hisense models on display which shows they do not know their product.

I would like the tv repaired as we did not damage it - not to mention it was the wrong size tv when in fact i was not getting a deal as sold by GAME

Good day

I have been calling in since 13/05/2019 regarding closure of my game store account.

On 12/05/2019 I settled my game account in store.in promenade mitchells plain 7785. I have called in everyday from 13/05/2019, 14/05/2019, 15/05/2019 and on 16/05/2019 no closure. No call backs. This is unacceptable. Call centre is another 30-60 minute wait for my query to be attended and when I get to the front of the queue I am told I need to wait for the closure department who has yet to call back!

Currently one month since I have sent several request for my game account to be closed I have received a mail to notify me my account is in the process of being closed but no closure statement to date. I then received a statement! With admin charges.

This service is terrible and the worst service logged several complaints and I am getting zero feedback as yet.

I bought a microwave from gate just less then a year again and I took an extended warranty on it, and the sales person told me there is no need for a receipt has my ID number can be used has one. I took it in just to found out they can't do anything. I put alot of money above the price of that microwave. I call the store, gateway, and no help. Tell me what I need to do cause help Peter can also help alot. We buy alot of things from gate and this is very disappointing. Please provide feedback. [protected]

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping
The issue that I have experienced was: I bought a lawnmower from Game, Greenacres, on the 12/02/2019 we took it home left it in the box until that Sunday the 17/02/2019. We unbox it my husband filled it up with required oil and petrol, we lawned with it literally not even 5 minutes and it went dead. I cleaned it up packed it back, left the oil and petrol in it for proof that it had in. We took it back that same Sunday, the floor manager that day checked the lawnmower and he confirmed the motor was dead and he checked for oil and there was oil in the machine. We booked it in, after 3 weeks I had to phone them, spoke to the store manager. He phoned me back saying Ryobi said the motor is dead and they will have to replace it the repair will cost us +-R1500 because of no oil in the machine. I argued with him that the floor manager that day checked for oil and he confirm the oil level was right. He said he will phone me back never did, another lady phoned, after 2 weeks said the repair on the machine will cost us R1031 for the gears is not working. Two different stories, I requested that someone higher phoned me back, until today no one phoned me. I don't care what agreement Game has with Ryobi, my agreement with Game is on the back of my till slip, promising me a 7 day money back guaranteed. I was not informed about any other agreement with other suppliers, I bought from Game and I have a slip agreement with them. Until today no one phoned me back, just a sms to say I must fetch the broken machine for repair was not accepted.
It occurred on: 17/02/2019
This meant that I must get grass cutting people in to cut my grass. The reason we bought this machine is to safe of that cost.
We've spend R950 already on people doing it for us. Unacceptable for us.
I want a refund on my machine!
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

I've send numorous e-mails and all I get back is the standard reply!

Charlene
[protected]