Game Stores South Africa / Game.co.za
Reviews and Complaints

I'm complaining about an appalling customer service I got from game in mams mall (hahube), from one of the management staff or floor supervisor, called mashadi. I left all other stores and went to game to buy a kettle, time was around 17h10.
She refused to come and authorize on the tills, claiming she was busy with another customer, she was very rude. I had to stand there on till for over 30 minutes. The cashier tried everything to help, but this woman, who was supposed to assist us, didn't bother coming to us.

The treatment I got, doesn't encourage me to go back to game.
Please necessary steps must be taken to teach her how to deal with customers. The attitude I got from her is not fitting for a person in management.

I write this email to escalate the matter that was brought to the store's attention 2 weeks ago. On the 31 of October I purchased a fridge online, order number :[protected]
I was promised delivery in 3-5 days, which never happened. I had to beg the store for the delivery of the fridge. The fridge was then delivered on Thursday the 3rd of October. Upon deliver I notice a huge dent in the side of the fridge. I called Game to notify them and sent them pictures as per their request.

Today is the 12th of November, I am sitting with a dented fridge that I can not use yet I paid fully for it. I find this unfair and unacceptable.
May I please appeal to you, to take it upon yourself so resolve this matter ASAP. I am suffering loss of rotten food due to not having a fridge yet I bought one.

I visited the store on the 10th November 2019, after filling my trolley with about R 1500 of items i proceeded to purchase 2 baby feeding tables and a baby pram (to the amount 0f R7500) which i had initially came to the store for, there was only 1 feeding chair on the shelf, i looked around fro about 10 mins for someone to assist and finally found a staff member who said he couldn't help me, i should ask someone else as if he asks they will not help, i asked another staff member, who ignored me and continued packing shelves

My wife then proceeded to the sales manager to ask for assistance, the sales manager very rudely came up to me and says "im here", i started video recording on my mobile phone, when i enquired as to why was there no one to assist and why couldn't the previous 2 staff members assist, i was told to either take what i wanted or leave the store, as he is very busy, the sales manager then told me he doesn't need my purchases as there are plenty other customers, i am not his friend and told me to Eff off! i then unpacked my trolley and left with my family, only to find security at the door saying they wanted to see the footage, they themselves were shocked at his behavior but asked me to delete the footage as per store policy i was not allowed to take pictures or videos

I was absolutely disgusted and will definitely not visit another Game store ever!

I am complaining about Nowa, from GAME shelly centre. I bough Defy Stove and overn in GAME boulders JHB. Paper work was sent to Shelly centre store email. Over the phone he confirm to have received all information. When I followed up, he ws rude and I asked someone senior to assist. His name Cyprion. He followed up and got information. He then resigned. When I call to get person to collect the information, Nowa told me that the person is suppose to bring invoice that was sent to him. please address this gentleman, He is rude, barbaric, uncivilized and uncouth.

My cell Number is [protected]. The items in questions should be collected this weekend. Order and payment was done three months ago.

Good Day

I purchased two LIFE laptops from game in key west shopping centre. I had to replace it twice due to the products being faulty. Not even two months later now the computer is damaged again. Clearly these cheap laptops are a problem and junk game is selling to people. My laptops is still under gaurantee and game expected me to pay R800 to repair the first laptop. The second one had software problems and they were kind enough to exchange it. Now Im back to sqaure one with a laptop that has software issues. Can someone please tell me what to do?

We came for a contract and the guy who suppose to help us is busy with the phone calling his friends..as a customer m not really happy about this because, customers should come first.so the service here is not good at all.the guy who s helping us is Moodley. He's been using his private phone 📱 and making calls one.i v been through a lot of shops and this service I'm receiving here is not good at all.feels like I came at the wrong store.

I would like to report a huge inconvenience in your Game Stores Cityview Mall, Durban, South Africa

Myself and my family have always been huge supporters of this store, however we are now at our wits end.

My father went in the store on 11 October 2019 to replace a broken smart tv which we had purchased 2 months ago at the same store, my father, Mr EV Ludick had gone in to replace it and was met with such incompetence! he waited over an hour to receive a refund to which the response was the Game Store did not have R 5000.00 on hand to refund him. No one in the store was prepared to fully assist him until he started shouting and making a scene. ONLY THEN did they say he could get his slip back and purchase a new tv.

I then went through to the Game with him today, 12 October 2019, to purchase a different tv he was interested in, the promise is that this tv was smart, on the box as well as the sales agent.

We explained to the salesman that we need a tv that would be able to handle applications such as YouTube and Netflix, he assured both myself and my father that, and I quote " this tv will take all the applications like Netflix and YouTube, the only thing it won't take is DSTV NOW" to which we reply "that's not a problem, we don't have DSTV NOW".

Upon my requests to the sales agent to confirm with me that the tv will handle Netflix, he tells me "don't think I can, I don't have a remote" so I made a small noise and then all of a sudden he found a remote. He then pressed Menu on the remote and came to the applications home page and says "Oh I can't go into any of the applications because we don't have WiFi, but it will handle Netflix and YouTube and all those kind of apps".

I am now sitting at home with this tv that in fact CANNOT handle Netflix or the full YouTube application.
We will be making a return trip to Game tomorrow with the intention of fixing this issue however I am sending this email to inform Mass Mart of the total incompetence of their employees within this Game Store and request Mass Mart to take this further and I am requesting a further resolution regardless of the outcome tomorrow.

This sort of service delivery is completely unacceptable and (for lack of a better word) pathetic. I expect this sales person to be reprimanded immediately. Ignorance of the products he is selling is not acceptable!

The sales agents name is Ugenderan Munsamy. The store number is 156.

I purchased my tv in Oct 2018, the lady made a mistake when she punch the tv code into the till and it showed the tv was bought in 2017.
I took a bank statement to show my tv was purchased in 2018 not 2017 so my warranty is not finished.

This is the second time my tv is not turning on and is giving problems.
I am having endless problems now and haven't got my tv back. Please assist me in following up. My job number is 0370/[protected]. Jvc 55' Smart tv. Thank you. My mobile number is [protected]

I refer to Reference number 236437 regarding my call and complaint to head office recently. I have still received no feedback or reimbursement due to R 700 loss of income suffered as a result of very poor service by Game as explained to the operator. Please contact me urgently to resolve this matter.
Briefly it is regarding an incorrect size blind that a sales person sold us after we explicitly stated what size we want and the resulting delay with installation cost me to lose 2 classes of private tuition in the tutor room charged at R 350 per class. I want this amount paid to me as I am very poor and live month to month and cannot afford to throw money away through no fault of my own.

Game [protected]@ reds.
I went in to buy a gift bag from the store . It was marked on the shelf as R14.99. I got to the till told me it was R40. I explained it was marked as R14.99. the manager came along and said it is R20. I then said ok. ( I had my toddler son with me that was being difficult). I got to the car an saw the bag was torn. So I sold a bag that was torn on the inside. I was in a rush and left. When I checked my receipt once home. I noticed they charged me R40.

This is very sneaky, disgusting dishonest behaviour

Gerhard Wait

13 Sep, 7:13 am BST

Dear Sir / Madam,

I am writing to you to raise an issue about: Finance

The issue that I have experienced was: Good day
I am highly unhappy... want to know y the reduce my
credit limit from R12000 to R4900 on my Game Card

It occurred on: 13/09/2019

This meant that Lost all my respect for GAME ..

Want feedback

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Gerhard Wait

[protected]) [protected]
12 B Gourlay rd Penhill Estate, Eersterivier
Cape Town South Africa
7100

Sibusiso Gwebityala
5 Oct, 5:33 pm BST

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: Last week on Wednesday the 2nd of October 2019, I visited tygervalley game store to make my monthly grocery. While I was on the till the cashier pressed cancelled by mistake since I have requested her to remove other few items in order not to exceed my 1000 rand credit available. Mind you she pressed canceled after the transaction of a 1000 have been approved. Now game supervisors or managers where telling that the cancellation led to refund on the account when we call RCS they say payment was approved. Game people said I can't have items till the transaction appear on their system. Today the date is 04 October 2019 I am still informed that my issue have not been resolved. I don't have food at home I have been depending on that allocation since Wednesday I was eating cereal this is really bad.

It occurred on: 5/10/2019

This meant that I was unable make grocery I don't have food at home now .

Give the items that I bought and apologise for such inconvenience caused in the process

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Sibusiso Gwebityala

Store location Tygervalley
8034 Inyoka Street
Cape town South African
7100

We queue for 35 munites just to buy 1 or 2 products, please advice if this is the service we have to get in Soweto or the company has a racial discrimination.

Please advice my email address it's s.[protected]@gmail.com and I'm an accredited MultiChoice installer and when we send the clients to purchase the Dstv decoders from this Branch the sales consultant advice that they have to use their inhouse technicians and the client wait for days to get installation and the tellers are rude towards client. please provide feedback.

Dear Sir / Madam,

I am writing to you to raise an issue about: In-store shopping

The issue that I have experienced was: TV Bought 17 April 2019 - Telefonken - SR [protected],
Sunday 22 Sept 2019 TV was returned to the store - only sound was coming through and no visuals, Customer services took all the details and advised that because there is not store slip, a reprint would be requested from HO, that will take 2 weeks plus minus, today 27 Sept 2019 another call was made to the store and the customer was told to wait for 2 weeks.

I requested the contact details of the store couple of issues - Today 2019-09-27
1. A gentlemen by the name of Kylie answered the phone, I requested to speak to the store manager - Kylie advised that the store manager is on leave,
2. I requested to speak to the next in line and Kylie said its - Reginald the sales manager ( I asked what is Reginald surname) he said he does not know
3. I said no Problem - let me speak to Reginald
4. Spoke to regionald and he said Amira would help me and passed the phone on to Amira
5. Amira asked me for the folllowing details, last 4 numbers of the card, date of Purchase, model and bar code.
6. I did not have the barcode and said I will call her back with the bar code.
7. I called Amira back, told she is busy with Customer
8. Asked for Reginald - Martie answers the phone - Reginald busy with and employee problem - but will tell Amira to call back
9. and hour or 2 later I call again looking for Amira - she is on Lunch, I asked for Reginald again, Martie answers, Reginald is in the office she is on the floor, and ask did Amira call me back and I said no
10. She walked over to Amira - Amira not available, she said she will let me speak to Ebrahim
11. A gentlemen answers - I say hi Ebrahim, his response is an arrogant ( Mathews ) again I say Hi Ebrahim ( again he says Mathews ) - this time I am really irritated, I ask am i speaking to Ebrahim, he says Mathews
12. So I try to calm down i ask for Ebrahim,
13. Eventually Marta connects me with Ebrahim, i share with Ebrahim and he says no man the slip has been in the store for a while and the customer can come to the store and ask for him
14. he expalined that - the process the TV will be sent away for assessment and after that the report will advise if the credit to be processed or not
It occurred on: 27/09/2019

This meant that no TV for a week and possibly plus
Worst than home affairs in terms of customers service
Staff rude

I want that TV changed or issue resolved asap - its World cup rugby

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

sandile mngqolo

Store location Tygervalley Western cape
Voortrekke road - Sanlam Building, Belviile
Cape Town SA
8000

Bought a laptop 13 days ago.
I'm a mom of 4 and it's my only income.
This morning had order to complete its DEAD won't switch on.so took the slip and guarantee and whst not.just to ne told sorry u have to wait 21 days...21 days without income and losing customers.
when i swiped my card ...Paid R4000 so i just could do the job for 13 days.my money was not broken and now i have to wait for something already paid for? SWAK!Very dissatisfied with the service.

For the last 6 months that I have gone to The Game store in Woodlands Boulevard shopping mall I have experienced no stock problems with them and none of the staff can help me with when stock will be available, this store is right around the cnr of my house and I go to buy on my account, due to the lack of stock I have to drive all the way to The Menlyn Mall to buy on my account or I am forced to buy with cash from different shops.
The store is also not willing to sell me a carton of cigarettes and insists that I have to buy individual packets of cigarettes, they never have stock of my brand of cigarettes.

Good day sir/mam
My name is mr s padayachee - [protected]
Email : [protected]@imperialnissan.co.za
I am having an issue with regards to a television set namely a jvc 55inch smart tv purchased at the game store at richards bay. The tv was purchased in january 2018 and was 11 months old when it had packed up. The store had told me a repair agent will come and collect my tv set too which took more then 7 days to collect. Thereafter the guys came to collect and had mentioned the repair will take up to 7 working days and then will be returned too which over promised and under delivered they collected the set I december 2018 around the 7th dec. And was only sent back to me after just over a month (by the end of jauary 2019)-please note put yourself into my shoes and understand my nature of this complaint knowing that nobody buys a brand new tv to last within a year and the disappointment after that ordeal. The tv is now out of its 12months guarantee and I had taken an extend warranty for 3years when I had purchased it. Last week the 29th of august 2019 the tv has once again performed the same issue as the first repair whereby there is sound but no picture and stated from the repair agents they had to replace the main circuit board. I have been calling the store with regards to my disatisfaction of this unit and asked if they cannot change it for something else or even if I paid abit more to get something of another brand and I am being told it needs to be booked in for repairs. I have called the game customer care line and getting also poor feedback as they keep saying they will call me back but on all calls both to the store in richards bay and customer care I had to followup with my issue. The problem here is I am reluctant and not pleased of getting this tv set repaired again (2nd time) within a 2year period to give the exact issue from a customer point is not fair. Besides at current I have tv to view what about the waiting period to get it repaired again and then also once repaired in a few months it does the exact same thing. Kindly help me out too and whichever way beswt possible as I do not think it is fair. I had prior purchased from hi-fi corporation and had no messup like this because they had closed in the richards bay area I gave it change and tried game I had bought not oly this tv but x3 televisions and 3 dstv decoders and fridges etc in a 3 month spacing last year. Will await for feedback thankyou