Hobby Lobby Stores
Reviews and Complaints

i was shopping in hobby lobby yesterday, when an employee pulling a cart down the aisle, hit me with the cart. i purposely moved out of the way so i wouldn't get hit. no apology from the employee. manager could care less. overall bad experience. employees act like you are interrupting their day when you ask them questions. and one last thing, i don't like to have religion pushed at me when i am shopping in .any store. i find religious items in the store and at the checkout. it is not a religious store. i will go back to shopping at michaels, or the other craft store, that i cant think of the name rght now.

Went into this store to purchase merchandise and needed help. Deborah Pearlman was supposed to help me (key word supposed). She was snotty, acted like it was trouble for her to have to leave the group of other "workers" at the registers to do her job. She was rude and unprofessional, made me feel like I was a bother to her time. They're conversation was not one that shows the Hobby Lobby Christian way. Not sure why she is there.

Took back an oil paint set that had been purchased by a family member the week before by mistake. I wanted a Testors Enamel Set. The first lady had Valerie go check, I walked back to the art supplies with Valerie. Valerie checked and told the first lady that they didn't carry that brand anymore. I looked, and Valerie (and later the Assistant Manager) weren't looking where the paint sets were even located. When the Assistant Manager went back with me, I showed her where I thought the kit could have been hanging. She more or less called me a liar. Then she thought about the Clearance Wall. Well, there all the paint kits were, just like mine. Very hateful, the Assistant Manager took me up front where the lady at the first register informed me that I had to go to the other register. There was a long line and I got at the end. Then another register opened and I moved there. Then the lady at the first register yells, "You have to stay in line for register two, they can only do your exchange here!" I got my stuff and left "Pissed".

I sadly had to deal with Debra Pearlman, a manager at the Roswell Ga Hobby Lobby.
What a mistake. She was rude, hostile and gave managers everywhere a bad name. It was embarrassing to have to deal with her. If this is what Hobby Lobby considers management, they are worse off than perceived. She should be fired.

I was not given the 30% off the merchandise I paid for and did not notice this until I got home. Unfortunately, the management at Hobby Lobby is without professionalism and expertise. I was told to bring in all of my items and the cashier would have to hand check each item to see if it was on sale. The receipt has no bar code numbers, no way to determine what item is represented by what price. In 2012, there is no excuse for a company to use such ancient technology. I brought everything back in with the receipt only to be told that I was returning items and would have to wait 10 days because I wrote a check before the managers would approve cash back to me for their cashier's mistake. They rudely offered an in-store credit. I had already told the manager "Karen" that I would not ever shop at a Hobby Lobby store again after this experience and she still offered an in-store credit. I tried to explain that I was not returning anything only asking that the 30% off that the cashier forgot to record (this all has to be done at the register by the cashier) was given back to me. I could tell there was no getting through to her, she didn't have the knowledge, professionalism, or expertise to understand that this was not a return. I had the cashier put everything back in my bag and told them I would call the corporate headquarters and see if I could get someone with more compassion to work with. After reading all of the reviews on line, which I should have done before I selected to shop at Hobby Lobby, it doesn't appear that their senior management will be much better, but I am going to give them a chance. CUSTOMERS NEED TO SELECT A COMPETITOR AND NOT GIVE HOBBY LOBBY ANY BUSINESS, THAT WILL GET THEIR ATTENTION ALL THE WAY TO THE TOP TIER OF THEIR MANAGEMENT.

I was at our local Hobby Lobby store here in clovis, NM and the store manager was yelling at an associate in front of customers. The sad part of the whole thing it was over nothing...she made her cry...she was in tears...he needs to be reprimanded...he should have taken her to his office...but no instead he yelled at her like if she was a small child and embarrassed her. he should be reprimanded for his no professionalism...

Entering the store - I went to the jewelry isle to find crimp beads and I picked some off of a couple of racks; As I was looking at other things in the store, I remembered that in my purse was a plastic bag of tools, crimpers and wire used to hang my carvings in a show last weekend. I removed a package of crimper beads from my bag to compare with and realized that I had picked up more of the same size, so I returned the ones that I had picked up to the jewelry isle and picked up some key rings, proceeded to the check out counter with my purchases and told the young man that I was putting my things back in my purse, paid for my purchases and started to leave the store when the manager and security accused me of stealing and took me to the office. We watched the videos and they showed me taking the items from the shelf, it showed me returning to the shelf that is all - it never showed me concealing anything, never any intent to steal anything - I tried to tell him that the items that he took from my purse was mine - paid for at a store in Austin, told him that I had receipts, but not with me as I was just passing through town to another showing of my art works. I offered to provided them if he would only let me go get them. But instead he never ever offered any proof of his accusations, never asked the sales clerk if he could back my story, but rather had the officers write up a citation to appear in court and would not let me leave the room without signing a paper stating that if I ever enter another Hobby Lobby I will be charged with trespassing! I did provide the receipts to the judge and she dismissed the case, but the manager stole my belongings; literally "kidnapped" me into signing the paper (that is what the Judge called it)-and embarrassed, frightened me and harassed me as I have never been treated before. What can a person do to regain their pride after something like this. I teach crafts and woodcarving and show my art work all over Texas and New Mexico - I have spent a lot of time and money with this chain of stores - and now to be banned from all of them without probable cause?

I was in your store on 09/01/12 and stood in a long line with only one cashier available. That’s just plain stupid. My complaint is that when a cashier came she took the last 4 people in line who just walk up. She did not ask for the next person in line which would have been me. So I waited and all four persons got assisted and out of the store. I complained to the manager and he had this clueless look on his face and said he would look into it and walked towards the back. He did not talk to the cashier and I’m angry. What are YOU going to do about it?

This store WAS one of the friendliest stores around. There have been so many changes lately tho that I won't shop there anymore. Employees who have been there since the store opened are getting let go and others who have been there almost that long are gone now too. I always looked forward to seeing my favorite clerks there and now they are gone. Yet some of the really bad ones are still there every time I would go there. I do beadwork and scrapbooking. The gal in the jewelry area is as nice and helpful as can be. The one in scrapbooking is always in a bad mood and unwilling to help. It never fails but on my way in or out of the store she is outside smoking. Hobby Lobby doesn't endorse drinking or gambling but smoking must be another story. She has come in from outside when I have had returns that need to be signed and she stinks of smoke that I can smell across the counter. I feel sorry for the clerks at the registers because they are always short handed and never get help. They answer the phone when it rings while taking care of customers and the lines get longer and longer. If there is a return it's worse because a manager has to be called for every one of them. They stand all day and must put up with customers who give them a hard time arguing about prices and signs and sales and then the interruptions and yet they are supposed to be calm and accurate and friendly. One in particular was great and now she's not there anymore. No matter what a customer said or did she was always pleasant and outgoing to the next person in her line. She was nice on the phone when she answwered it and apologized for having to answer it while taking care of me. To me she was the greeter at Hobby Lobby and I always looked forward to going there knowing I would see her. Almost every time I was in her line she had either no other cashier there or only one and she would take care of most of the customers because the other ones weren't as nice to the customers and that's what I loved about her. Her being gone now has changed my mine about Hobby Lobby and shopping there. All the good workers are gone but the mean ones are still there. There needs to be a change in which people are leaving and make them want to stay and get rid of the ones who act like they really don't want to be there at all. I've told my friends and fellow crafters and they agree. Hobby Lobby won't be seeing us anymore.

I’ve worked for hobby lobby al most 4 yrs .i’ve had 6 managers in that little time. i dont know where hobby lobby got him but this man paul he has has no empathy. let me start out by saying i dont work because i have to work. oct 4 2007 my husband & i found my 30 yr old daughter face down in her pillow dead! her 4 1/2 yr old son setting beside her.when we turned her over she was all black. all i wanted to do after her funeral was set in my bed eat & cry. so a applied at lobby hobby & this nice man name rob hired me. i know i’ve been a good works if not why did i last 4 yrs. because i dont have to work i gave by coworks my hour this summer to help them out because had job was their living. some weeks i would get 4 hrs some weeks no hour at all. the co-manager sometimes ask me if i wouldnt come in on a day because the store was over budget.

i also have a son who went to prison 12 yrs ago. he went there mainly because his exwifes mother & brother didnt like him. never the less he paid for his so call crime not everyone who goes to prison is a bad person. in june i wrote on a form & the request off book i wanted off on the 8 & 9 of aug so i can go out of town to get my son. i also wanted off the 11 of aug which is my deceased daughters b-day.{don’t know why but i through aug 11 was a sunday which i was already off, so when when to the store on one of my many days off to ask for the 11th off i was told that now we have to go thru a whole new procedure to ask for a day off. which i was never told about! you have to fill out a form & a manage has to sign it. so the form i but in in june was never signed & when i asked for aug 11 off. this paul said i’ll have to look at it. i tried to explain to him about by son & daughter to tell him my son never got to go to his sister funeral & he wanted to go to the cemetery to tell his sister goodby. this was on a sat.i waited untill the next tuesday . he & the co-manager took me in to the office an hour before i was to get off.. he said i’m giving you the 8th & 9th off! but you can’t have the 11th off. “ive got a business to run ! & besides i gave someone else off that day { the lady i’ve been given all my hours to all summer} he did’nt say he was sorry or nothing. i said to him have you ever had a son who went to prison or a daughter who has died? he became very angry & said to me” dont even go there with me!” the look on his face. he said to me i have a son who would be 19 & i died 10 yrs ago. i told him i didnt know & i’m sorry for your lost! & its hard for a parent to loss a child. he never told me back he was sorry for my loss, he also said i don’t go around telling everybody! i don’t know when he said that what i was feeling! i dont care god gave me my daughter alive or dead she’ still my little girl. why should i stop talking about her death is apart of life, he said again i’ve got a business to run! i said to him i’m a mother & thats want i’ve got to run! maybe i could quite? he & the co-manager shilimar told me if thats what you want. i told them i would talk to my husband. they both said talk to your husband & let us know.

i walked out of the office called my husband & told him i could’nt take it any more. i when to the lunch room got my thing out of my locker. went clocked out & went out the door. paul came running out to the parking lot saying pat, pat does this mean you quite? you need to gave me back my shirts! i still have a very good friend still working there. he jumbed her too. she’s a real church goer. some of her church members are going on a train ride on aug 10. she wrote it down on the form. & also but that she already paid for her ticket. paul came unglued on her telling her to never do that again! buying a ticket frist before asking him for a day off. is the employees of hobby lobby not to have a life? all this lady has is her church! she has no husband {passaway} no kids no parents no relatives at all!

We were shopping in the Hobby Lobby store #340 on 7.9.10. We went there specifically to purchase all floworal and all wedding decorations for an outside wedding for my daughter in 1 1/2 months. The groom-elect has a broken leg with two steel plates and 11 screws and is no weight bearing and he came with us to help. We had ask to leave his crutches at the front and he was using the wheel chair with the buggy on it. We had been shopping for a couple of hours and were very pleased with what we had found. My buggy was full and so was the cart on the wheelchair. We had to go to the crafts department to look for something when a female employee that was more manly looking and female approach us and said that when we got through with the wheelchair would we bring it to her because there was another customer that needed it. We understand there are alot of people who have disabilities and I totally understand as I work in a nursing home and have worked in a hospital 30 years privious to that but that employee should have never came up to us and told us that. The other customer's family should have been told that the only chair that you had was being used and she was sorry. We were not through getting everything that we needed but needless to say, we didn't buy anything else. Not only did the groom-elect not want to be in the wheelchair to begin with, it made him mad that someone would say that to him. Then when we did get to the front and give her the wheelchair, my daughter and him went on to the car and while I was being checked out the employee came by pushing the wheelchair across the front of the store by the check out stands and the person whose relative needed the wheelchair, (which she came up to us at the craft center and ask us if we would find her when we were through the chair right after the employee came over there)and she was right behind the employee. The employee turned around after flipping a wheely with the wheelchair and asked the customer that was walking did she want to ride? I was furious by this time. If we had not found all the exact stuff that we wanted and the price was affordable, I would have left the two buggies sitting in the back of the store and walked out. We live in Taylor, AR and we have family and friends that shop at Hobby Lobby all the time, particularly that one. I have an aunt that spends thousands of dollars in there and she highly recommended you guys. You are not the only Hobby Lobby within driving distance and I don't know that I will ever visit #340 again. I think your employees need a speech about the customer is priorty and not their friends whom they might know. I hope this never happens to anyone else that chooses to shop in your store. The young people communicate on facebook and Hobby Lobby was not a favorite topic on facebook on Friday afternoon, 7.9.10. I truly hope you as a manager took care of diciplining this employee. And by the way, Daniel the cashier who checked me out was very nice and did his job wonderfully. He should be told "Good Job".

On June 2nd of 2011 I had made one of my many trips to Hobby Lobby., Like so many other women who does as much shopping as I. We don't keep up with the receipts. At Hobby Lobby I was treated like a criminal by their Manager Cindy Wood. She was so very rude and seem to be racist. I never pull the race card. I am a black woman and I am married to a white man and we have bi-racial children, but I know how it feels to be treated like the color of my skin makes me and down-right criminal. PEOPLE we are talking about the difference of about 4.00. I could not believe for the life of me why in God's name why this women would say that her cashiers do not make mistakes. I had purchased 2 picture frames, one had the glass and the other did not. I also did a lot of shopping on this day I may have spent close to 300.00. I was pretty sure that both of the frames had the glass, but they did not. I returned to the store a few days later, when I was told by Cindy Woods the store manager that basically I was a liar. She threw her hands up in the air-as to say oh well. For this to be a christian store, from what I can see their employees aren't! I thought you should treat people as you would like to be treated. In customer service I have also learned that you need to hear the customer out and address their issues to the best of your ability. Hobby Lobby need to train thier managers! This is not to say that just because you have worked at a company for years, that you have the ability, education, background and skill to be a manager. Clearly CINDY WOODS skill level is VERY LOW. Educational background, I won't even go their, but for her to tell me that she doesn't have a manager and that, that was her store. I just wanted to laugh! My husband is a GM at a very popular restraunt and he would never tell any customer that he does not have a manager and that, the restraunt was his. WHAT A JOKE! SHE NEEDS TRAINING ASAP!

I went to a Hobby Lobby store in far north San Antonio to have a pair of canves paintings stretched recently. I was told that the order would take two weeks, which I didn't mind, but when two weeks had passed, then three weeks, I went back to the store to inquire as to the status of my order.

I was told that not all of the framing employees were knowledgable in stretching canvases, and the ones who were had not been able to get to them yet. They told me that it would take one more week. I received a call ten days leter saying that my paintings were ready. When I went to pick them up, they were stretched extremely crooked, and the canvases were sagging in the middle. I was very disapointed.

I asked to speak with a manager about this, and all I got out of him was that they would be happy to redo them, and that it would take two more weeks. I didn't have a good feeling about this, but thinking that I had no other solution, I left them there to be fixed.

When I went back two weeks later, I found that the back and sides of my paintings were filled with tiny rips and tears from where the staples were removed. And there were several large cracks in the paint on the front of both pictures that are not repairable.

I was then told by the manager that I could file a claim for the damage to the paintings, but to keep in mind that if Hobby Lobby chooses to pay for the damages, the company will then assume ownership of the paintings (I WOULD NOT GET MY PAINTINGS BACK!). I decided to file the claim, and talk with the corporate office about it. They did indeed say that they would pay the claim, but that I would NOT get me artwork back!

When I declined that offer, I went back to the store to pick up my badly damaged paintings, and spoke with the manager one more time. He made it seem like I was trying to scam the company, then as a capper, he told me that I should understand that Hobby Lobby is an "affordable alternative" to much higher-priced custom framing boutiques, and that I probably wouldn't have had these problems if I didn't try to cut corners.

I will never, ever do business with this company again!

I recently purchased two magnetic/cork framed bulletin boards from a Toledo, Ohio Hobby Lobby. After removing the cello wrapper, I discovered the boards did lay flat on a counter or against a wall. I returned the boards, tried two others and found the same problem. I was directed to another Hobby Lobby(20 miles away)and found the same problem. It was then suggested I travel another 20 miles to check our the boards at that Hobby Lobby. Instead, I called that store and asked the clerk to check the boards for flatness. She informed me they did lay flat when put against a wall. The quality of this product was very poor and at all three locations I was told the design was faulty and I quite agree. Surely, the buyer for this area should have checked the quality before purchasing. Not only was it disappointing to buy a product that was not acceptable but to be sent from store to store was a waste of gasoline and time. I did appreciate each clerk's understanding of the return
and suggestion I write this commentary on poor product design.

What kind of a store won't let you do a return if you discover the item you bought is not exactly what you wanted? I located something close enough to what I have been wanting at Hobby Lobby (since I was unable to find it locally). I seriously considered purchasing it until (very wisely) I read their online returns rules: Absolutely NO returns for anything purchased online. Really? Michael's and JoAnn's have no problem with returns, nor does any other store I deal with. I have NEVER had a problem with returning an item I've bought online, and I have shopped through the internet for years, both for myself and others. You can't always guarantee you will like a product bought online until you actually see it, so once in a while may have to return something. It appears as if these people just want your money and refuse to part with any once they have it. Greedy, aren't they? I think I will continue to do business with companies that actually value me as a customer and keep right on passing these idiots by...

Ms. Sue, an employee at hobby lobby #126 in Houston Tx ignored my question "Can you help me?" but she went ahead and took my fabric. I asked her how many feet are in a yard, she said "This is a yard." I said "but how many ft are in a yard?" she said "this is a yard." I said "are you in a bad mood?" she said, "I WOULDN'T GO ANY FURTHER IF I WAS YOU", I was like "excuse me?" "Cause then you will get me in a bad mood." To make the long story short, the manager Jay ATTAR was a bigger *** when he allowed this woman to keep insulting me in front of him and said "Do you want to keep arguing for 30 min? cause we can do that. I just want you to go on with your KID (talk about simpathy) to your busy life, cause Im assuming you have a busy life, I know I do and I want to go on with it." I had to walk out of the store with my son in tears because I refused to purchase his dinasour toy from them.