Home Depot
Reviews and Complaints

I don't know how Asurion could ever have an A+ rating at BBB as printed on the back of their brochure.

Purchased Asurion ext warranty plan through Home Depot when I bought washer in 2020. Unfortunately I had to call for service in September 2022. So they ordered a part. The first service call repairman was very rude and did nothing accept order another part and reschedule appt. 2nd repairman replaced the two parts, did not run wash cycle to test repair. Closed the service request. 5 days later I wash a load of clothes, machine doesn’t work. Called in another repair, asurion orders another part. Repairman comes back says he doesn’t think it’s that part, orders another part and another repairman comes out. Washer still doesn’t work. They never close out these service calls because washer not fixed. Fast forward to November 18, and 7 repair visits and 6 parts replaced and nothing has fixed the washer. They have lumped all these service calls under one claim so I will never get the washer replaced under the 4 claims for the same failure. And they ordered another part and appt again. This is a scam on the consumer and a vicious cycle of never ending parts and service calls. Home Depot should be ashamed of this product they sold their customers and must have realized their error and switched to another extended warranty provider and left their customers to pay the price. So disappointed in the dishonesty of HD and most of all Asurion. One of their techs I’ve been unfortunate to have has no customer service in him. Rude, disrespectful and hostile. Showed up at 6:30pm for appointment window of between 1 and 5. Most horrible experience I have ever had with a repair service. Asurion is not worth it.

The above purchase from 2020 contained incorrect User manual & Warranty references. My reporting of temperature control issues during first 12 months went to GE Appliance USA (GAU). After complaining at BBB, Home Depot finally acknowledged internal errors. The Executive Escalations contact, Shakeia, then redirected attention onto GE Appliance Caribbean (GAC) for technical support, but GAC refused any coverage because by then they felt the Warranty expired. They did not base that determination on actual months of user having fridge, they ignored HD's months of COVID delayed delivery in order to deny. So next, Shakeia verified stories given and redirected to Maria Pena, acting Store Manager 9/2021. Maria gave me her cell phone, gift carded me amount GAC wanted for service, and said to call her back if Warranty issues persisted. Four service calls to GAC resulted in components replaced inside defective fridge but did not correct issue. Now, GAC has denied additional Years 2 through 5 referencing same warranty above. This time, Zahamaris Lalaite, GAC CS, stated that simply did not exist. She asked for copy, was sent page referencing said warranty, made no reply. So back at local store, Assistant Mgr Albert & "Ruben" interviewed me with technical service paperwork, Maria's GC receipt, etc. They swore up and down no such warranty at HD is enforceable, but Mgr Miguel Montalvo received my email requesting in store exchange of fridge for another off of sales floor referencing actual sales price $921. No reply to email. I spoke with him today and he still refers to Albert who made no follow up with me. he says that Albert will return to store 1300 and then they can reconnect. To my point, reaching anyone at this store (Mayaguez) who answers and transfers to correct person is a fiction. The above conversation for speaking with Montalvo took 62 minutes. Many other records show their store disconnecting calls on hold or hang ups after saying the manager would be transferred to. When I go back to original 2021 BBB resolution/paperwork for reference with these agents, they get that look of rolling their eyes with, "but she [Maria] does not work here anymore," as if that justifies the longstanding dis being expressed over and over. Prior to this, Shakeia's replacements at this dept,

THE HOME DEPOT- Customer care

Resolution Expediter - Retail

[protected] EXT: 85864

assigned case [protected] and sent email addressing Maria's resolution in dismissive language. My tries for oversight included also ANN-MARIE CAMPBELL, Executive Vice President – U.S. Stores & International Operations, but no reply to my email either. BBB's Brea, who originally set up complaint for HD's Shakeia to deliver resolution, has reissued complaint this time at GAC but they will no doubt point their crooked fingers at HD who allegedly "sent you on the wrong path, we are NOT GE APPLIANCE USA!" So my wish now is to find a corporate overseer who will stand up for Maria Pena and not bad mouth her in her efforts to address this local store's many internal issues. If ANN-MARIE is way or too busy, please just find someone willing to step in for her instead. But I feel that GE's Warranty was disrespected by everyone involved except buyer. At GAU, Lee M. Mathieson,

Director Field Services of GE Appliances, Latin America and Caribbean apologizes every time we correspond. His view, why aren't the GAC folks taking GE's warranty seriously? Every stone was turned before asking VP Campbell, now absent. Can you please help? Please for love of God do not re-instigate another carousel ride with Customer Service who volley and hang up on callers with no accountability -- thereby disrespecting HD management and ignore y history/evidence still under review. Many thanks for helping me to find the right one. William Wilson, Urb Rubianes, AGUADILLA, PR 00603

520.333.7383 or

787.338.0057

Home Depot TAKE responsibility for the performance of the contracted (Asurion) service provider. It is reasonable to expect that when home Depot sells a service contract using the Home depot name they are responsible to the customer. GE WASHER STILL NOT FIXED 60 days and counting. we have called a Asurion and Home Depot

Get fake promises we need HOME DEPOT TO GET THIS RESOLVED.

Home depot in glendora ca. Has had my lawnmower for 3 months to just rebuild the carburetor. I have called 12 times and they say just wait another week--it's been 12 weeks. I wrote a letter to the manager-no reply, they have had it since 8/15/2022. My receipt # is- h6617-304016.

Joseph chambers

1432 s. Wabash ave. Glendora ca 91740

I purchased Thomasville Cabinets for my kitchen in July 2021. They arrived in early December 2021. We started to install them in January and February. Shortly afterwards I noticed abnormal wear on the doors. It started on one cabinet, then it happened on other cabinet doors. I covered the areas with the touch up kit, only for that paint to wear off. This happened within 3 MONTHS of installation. I contacted Home Depot and got nowhere. I contacted Thomasville, they sent a rep who was going to have our cabinet door paint tested, but within less than 24 hours we were told that it was "normal wear and tear". I want warranty coverage. I spoke to reps at Home Depot and at Thomasville with no resolution.

I was advised to send a complaint to the Attorney General for both Home Depot and Thomasville. I am hoping that I don't have to go there but any conversations that I have had with Home Depot got me nowhere. Your "Social Email" that I had with "Karen" has only met with silence after I asked for restitution. Pictures of my cabinets should be in your file. I have sent them numerous times.

Home Depot

3401 Oakwood Blvd

Hollywood, Fl. 33020

[protected]

NASFL Naval Museum

4000 W Perimeter Rd.

Fort Lauderdale, FL 33315

[protected]

To Whom It May Concern:

I was in your Home Depot store in Hollywood, Florida at Oakwood Plaza.

I’m with the NASFL Naval Museum Fort Lauderdale/Hollywood Airport.

I been buying supplies for the Naval Museum Memorial Gardens for the past seven years at Home Depot.

Home Depot would give some donations to the Naval Museum.

I went to Customer Services spoke with the Cashier, ask to speak with the Manager to explain about the discount deal our local Home Depot had with the Naval Museum.

I waited for him he finally came an just walk passed me. He had a name tag that said Glen, This was very rude.

I’m a Vietnam Veteran an have not been shown this type of disrespect at any Home Depot store that I have been in till now.

If I can be of any help, Please don’t hesitate to call.

Brendan Doyle

Project Manager Naval Museum

[protected]@bellsouth.net

[protected]

On Tuesday 11/08/22 I went into the store at 3721 Ambassador Caffery Lafayette, La to purchase a washing machine for my mother and I told the sales representative which machine I wanted and that I wanted Home Depot to remove the existing washing machine and haul of the existing washing machine. After charging the transaction I noticed that the $40 fee for hauling off the machine was not on my paperwork. So instead of adding the $40 to the existing order of 529.00 the Sales representative cancelled the existing order and opened another order which charged my debit card another $570 dollars ( Sale [protected]) which included the haul off fee.

As of today I have not been able to recover my $529 from Home Depot.

Did not expect to be out of this money for this length of time - which was not a customer error but an error made by a Home Depot Representative

Ordered 2 weeks ago now. After having to call 3 times to sort out mistakes they made, I finally got shipped my packed last week. Upon opening, wrong tool inside. Now I have been sitting for 2 weeks twiddling thumbs because they can't figure out how to send me what I ordered. Good thing I have this the off to work on my big project... They can't seem to figure out anything at support as atm there are 6 different emails in my box now, all said they would look into and gave 24-72 windows. All have passed time and I still wait with no idea if they ever giving my paid item... Bad form depot...

I made a order online and someone from the store called me and ask me how long it would take me to get to the store. I told the young man I could be there with in the hour. He said he would start pulling the order. He called me at 12:32 eastern time. I arrived at 1:35. The young lady at customer service didnt know anything about the order and tried to find out if the order was being processed. She found out that once the stock personel found out how much was on the order no one wanted to fill the order. She did get management involved to have someone start filling the order. Now I have been at the store for over a hour waiting for the order to be filled. No apologies from management, thanks for shopping etc.

when I placed the order I noticed the exterior screws would be shipped at a later date so I cancelled the order online. NOT found out when got home that it still got charged to my card and was going to delivered Thursday on the 17th of this week which we are going out of town and won't be home. I'm a little upset to say the least the last time I was there the store was more organized. I get it help a problem but management is supposed to control these things.

Thanks

On 9/21/22 we went to the store in Elyria, Ohio to order vinyl fencing and worked with a gentleman at the service desk. We told him what we wanted and he put the order together but said that it would probably be 4 weeks before we could get it, which we agreed to. The order was delivered and I called my installer to come and do the job. When he arrived, he went to start putting the fence together and told us that the line post, corner posts, etc. were wrong and he could not install it. When we went to look at the posts, you could see that there was not way that there were correct. I got my sales slip and we started to look at them and see that what the salesman sold us was post for a "Veranda"fence and fencing that was made by Barrett Outdoor Living. He even sold us bracket kits that we don't need as they are for Veranda fence and the Barrett does not require them! I called the store and went thru this whole thing and was told by someone in the lumber department that they had the correct posts and to come in and they would exchange them. Needless to say, we got there and found that they did not have them, they are now on order and my installer tells me today that he will not be able to do the job as the temps have dropped too far and he can't put posts in. Now I am stuck with a pallet of fencing, posts that are still on order and a job that can't be done! Calling the store did absolutely nothing, nor did going there, as they say that they can't help the order was put in incorrectly at this point and the install will probably just have to wait until next year. This is probably the worst service I have ever gotten from a "BigBox" store such as Home Depot.

On November 11, 2022 at 12:30 pm I was at the home depot at 1013 Maple Avenue in the city of Milton Ontario. I purchased 2 items, article [protected] and [protected] for a total of $308.49 and successfully paid by debit card. The cashier assisting me at the time was pleasant and her name was Iris. I was given a receipt. I asked the items to be held at the service desk until they could be picked up later on in the day as I could not transport them at the time. I provided a name and contact phone number. I left the store without any issues.

Later on, on the same day, the store contacted me and advised they were cancelling the order without just cause, other than they did not have "enough information".

At the time of purchase, I provided them with my name, phone number, and successfully paid for the merchandise.

Upon contacting the store and dealing with customer service they were not willing to explain the reasoning for cancelling the order, other than the did not have enough information. I asked to speak with the manager, and they said they were unavailable and hung up on me.

I contacted home depot main line customer services desk and spoke with Kevin, and generated ticket number 4830520 with regards to mistreatment received by the Milton store.

At the time of this complaint, the Milton home depot has cancelled my order, and has not refunded me my money. If this matter is not resolved within an appropriate time, I will be contacting the local police department.

I've called your customer service team directly twice after chatting on your delivery status from my phone 3 times.

I can't express more how unhappy and disappointed I am with the service and delivery of my mattress.

Order Number: WP48777138

Timeline:

• I ordered this Mattress on Oct 18th.

• It took until November 8th to get this order scheduled for delivery.

• I was informed I'd get 30 minute notice of delivery.. I got 15 minutes notice...

• The delivery showed up at my house when my wife was in the shower and couldn't get to the door fast enough.

• The driver left and couldn't be reached

• I contacted the 'chat' for the service delivery

• I was told the mattress needed to get back to the warehouse until it could be rescheduled.

• I waited two days to try to contact them back again.

• Still no information on my delivery as of Nov 10th..

• Order tracking on Nov 11th stated delivery was to happen on Nov 10th.. Still no contact from Home Depot!

• I called the 800 customer support number and ultimately the agent put me on hold for 10 minutes

• When the agent came back on, it was stated they had delivery on the other line trying to speak to them.

• Waited longer until the agent hung up on me!

• It seemed they called me back when I was on another business call while at work.

• I called the 800 customer support back

• The again put me on hold

• Customer support came back on the line stating my order can't be found and a refund was issued!

• I asked them to refund and repurchase it

* I was informed they can only refund and I needed to go through the whole purchase and delivery process all over

• I will not be purchasing this or another delivery product from Home Depot!

I can not express my anger and disappointment more that what should have been a simple redelivery turned in my problem and hassle for me without any support from Home Depot!

Jeff Thielsen

Purchased portable dishwasher 09/14/22 it was delivered 09/1922 I did not use it first several days I had to go to hospital when I put the dishes in followed the instructions and it never started so I called the repair so they could tell me I told the girl I see three 888 she said that should not be so she told me to push start but it did come on it would not start she said pull the plug out of the wall and it start so I had no reason to put it on when I decided to wash my crystal I set the settings and push the start button and it never started I called ge repair and they sent a repair man and he said the stared on the mother board was no good I havent had two months and used once so the clerks want to repair a two old dishwasher and I want them to exchane this defective product for a new one if it has to be repaird and a new mother broad why cant I have a exchane it was no good when they delivered it if it need a complete new partto makeit wokr its no good not even two months and used once and did not clean dishes.

I had to call Asurion September 29, 2022 to report an issue with my washer purchased December 2021. Based on my description of issue they ordered a part. The first tech that came out was so rude, would not listen to what was going on. He rescheduled appointment and ordered another part. The second tech came and installed the two parts but did not run a test on the machine. So I had to call Asurion when I finally ran a wash cycle to tell them it still doesn't work. Another appointment and another part. Same tech comes back said it can't be that part. He thinks it is the control board. Another appointment another part another tech. Still doesn't work. Another appointment scheduled and decided to replace the part that he didn't think it was. Still doesn't work. So ordered another part and another appointment scheduled. Different tech comes to replace this part. With me so far? 6 people and 5 parts. Still doesn't work as of November 8th.

So another appointment is now scheduled in 7 days and two more parts are ordered for that. So that will be 7 parts and 7 tech visits. Over a month without a washer. This is the worst plan ever and obviously HD may have figured that out because they no longer use Asurion. But I am still stuck with them until 2025, that is, if my washer ever does work. Fix it Fast Guarantee? Haven't seen the $50 yet. LOL. I already feel like this LG 7305 is a sour lemon. They have practically rebuilt this washer with all the parts and it still doesn't work. I am so upset about this I may no longer do business with HD for appliances. This has been a horrible experience and it isn't over yet. Been to the laundromat 4-5 times already to wash clothes and come home to dry them.

Why when I bought something, I got to the register it's a different price. Example: Today, November 8th, 2022 I purchased two pieces of lumber marked $8.95 but the were $11.40 when I got to the register. That pisses me off. That is the fault for poor management. Why should I have to pay for it. I have been shopping at Home Depot for over 20 years . Maybe it's time to change.

Date of occurance:10/16/22

Home Depot order # H8437-224942

Hello, we recently purchased an LG replacement fridge from Home Depot. After waiting for a couple of weeks, and having issues with multiple delivery drivers we finally we received our fridge. The hook up and install was fairly painless, however when the installer opened the door, the fridge had broken glass all inside it and another piece shattered on the floor in our kitchen. The delivery/installer took pictures, said to call Home Depot , said sorry, and left.. He was not able to hook up our other fridge as they dropped it on the driveway and smashed it up good.. After calling Home Depot to get a new fridge , they informed us to call LG, as they don't want to take responsibility for the incident and stated it was and LG issue. The glass that is busted into pieces is not tempered, this is finely shredded glass inside of a fridge that would be impossible to clean out properly, ever. We have 3 kids and ourselves that eat from the fridge and random glass is not an option for me. Nor is it fun digging glass from my foot every couple of nights. With that said , the LG rep said they would not replace our fridge and offered us to replace the broken pieces, however, we still have an unleveled fridge w/a dent and glass all over it. Now we are having to look for a new fridge or worry about glass contaminating our food or our kids cutting themselves accessing the fridge.. At this point we have 2 large corporations pointing fingers at each other with no one too accept the blame or correct the problem. All we have asked for is that the damaged fridge be replaced with a new one.. I wouldn't think that would be asking for too much..

Thank You,

Chris Sommers

I've been a loya customer for years to Home Depot. Now you've developed a program that limits my saving to $400 per year and excluded most of what I usually buy. That limit I reached the first month. So, I'm switching over to Lowe's and recommending all my comrades/friends do also. They don't have the $400 savings limit and their exclusions are much smaller.

Re: Refrigerator delivery, order # WP [protected]

Refrigerator arrived, and delivery person said he was going to leave it on my driveway. I told him I requested pickup of the old refrigerator, and he said "Home Depot does this all the time".

He told me he wasn't "trained or licensed" to take the old one, and refused to take it. He left it in the middle of my kitchen floor, with the water to the ice maker still hooked up. He told me that if I got the refrigerator to the driveway, he would stop by and pick it up later - but left me no way to contact him. He spent ten minutes on the phone with his store, but "forgot" to tell them about my problem.

Before he left, he told me I should call the HD Service Desk in Cottonwood, and talk to Brent or Mike, and they might be able to coordinate something. I spent over one hour on the phone, calling the customer service number, and the general store number. I was rerouted every time to a voicemail box that was full. Finally, I called the Pro desk; the lady said she told Mike or Brent I was on the phone, and what it was about, but he never picked up. She took a message, but no one ever called me.

I then texted 38698 on the How Was Your Delivery? card. I told them my problem, and received a text telling me to call the Pro Referral Team at [protected]. I called, let them know my problem, and asked whether they had any deliveries in my area in the next few days to take away my old refrigerator. Her reply was, "we have people who deliver, not people who pick up". Stupid.

I did call the National Customer Service number also, and she told me that I did Not request pick up of the old appliance, so HD will do nothing to help me. I guess while I was shopping and changed refrigerators, I neglected to click the pick up old appliance box a second time.

I'm a widow in my 70's, but went online to learn how to cut the copper piping, fit on an endcap, while have shut off the cold water. Asking my friends to help, I found a young man to take the old one to the dump for $100.

I have always bought from Home Depot, but really regretted it this time.

Re: Dishwasher delivery, Order W897532615

Delivery was fine, they didn't care about the refrigerator issue and offered no assistance. My only complaint is that when I pointed out that they had chipped off a piece of laminate next to the dishwasher (1"x 1.5"), one guy asked me if I had some glue. I said yes, I do; and he quickly replied "well, just glue it back on then". What a condescending Jerk (don't know his name but it was Not Josiah, who was very nice). I had to go to the store to purchase some natural plastic wood filler to try to blend in the edges. But yes, I signed the contract saying there was no damage because the men were standing over me intensely.

Those delivery men were from the HD store in Mesa, AZ