Home Depot
Reviews and Complaints

I have been trying to return a 40' Werner Ladder to Home Depot that was ordered through Jackson TN store and delivered broken on the 11 Aug 2022. And it is now 2 Sept and 5 conversations with customer service from Home Depot and still no scheduled pickup date! Check my conversation notes and recorded conversations with Home Depot! Item was delivered to me by NSD transportation, and I did not except package. And NSD also knew item was damaged. Thank you! NSD told Home Depot that they tried to contact myself through email and phone call' But they do not identify themselves in emails or on phone calls. And they do not leave contact return phone numbers or person to contact or even leave a phone message for returns' but do leave messages for delivery coordination! They are trying to not pick up return items!

Item order # is

Order Number

H0727-129838

Joe D Thompson

900 oakwood Dr

Decaturville TN 38329

[protected]

Choose a location when Home Depot stated to choose a store, purchased (2) solid wood doors, doors slid off the UPS carrier truck damaging the shipping container, door and slamming into the sidewalk-breaking the concrete exposing the rocks used for leveling walkway.

Going on (2) months and no resolve. Game played with Home Depot, stating its an online Home Depot issue, Home Depot blames carrier, carrier blames me for not returning calls and HOA is asking for me to repair it.

Buy at store and pick-up yourself if you go to Home Depot.

Home Depot two months prior to scheduled confirmed purchase paid in full delivery, delivery contractor on date of delivery said their computer didn't work on my scheduled date so I had to wait one more month to get appliances and they had no supervisor. Appliances were sitting nearby and I wasn't allowed to pick up. This forced me the expense to purchase a refrigerator and use a laundromat. I asked for something toward a small frigerator purchase but no offer. Worse yet, no response to (case file complaint number that was assigned) via emails, postal mail, phone calls. Disrespectful to me and costly. All efforts on my part for acknowledgment of this issue went ignored.

HD installed three windows in 2008. I have a lifetime warranty for installation and product. For many years, I had a large awning over the bedroom windows, which protected the windows from the rain. After removing the awning, I noted that the carpet under the windows was wet. I contacted HD. A repair man came to my house and caulked around the window. The windows continued leaking. I contacted two other window manufacturer/installers, who told me that it was obvious that the windows were not installed properly and are missing the parts which keep the rainwater from entering the wall. I continued to reach out to HD and to American Craftsman. HD sent out numerous managers and installers to inspect the windows. Eventually, I noticed that the dry wall under the windows was wet. I continued to submit pictures to HD and to American Craftsman, which created a file on my case. After many months HD management agreed to place an order with American Craftsman to replace the windows and to file a claim with HD insurance. Months later, American Craftsman told me that the windows had been delivered to HD. Many phone calls, emails and visits went back and forth between HD and myself and American Craftsman during this time. Then HD stopped returning my emails and or set a date for the window installation. I filed a complaint with BBB in Atlanta. HD responded to BBB with a statement that HD had dropped off "replacement parts." to my house. This is not true. I told BBB that I did not want to pursue my case, if HD was going to resort to fabricating lies. I asked HD over and over what they were going to do with the windows that American Craftsman had delivered to the Tampa HD warehouse in April. I received no response. Also, HD told BBB that they had previously denied my claim, which was untrue, since they had ordered and had taken receipt of my windows from American Craftsman. After years of HD false promises and failure to communicate nonconflicting information, I noticed stair stepping on the concrete walls between the three windows (one in the bathroom and two in the bedroom.) I contacted a foundation expert whose technical report states that I have a 1.5 inch drop in the corner of the house. I would have taken care of these windows myself, if HD had not made false promises for months and months. I had even signed with another company for window replacement; however, I canceled the contract when HD told me that they had ordered the window replacements (confirmed by American Craftsman.) While waiting for HD to fulfill their promise to me, the price of windows has increased and now there is damage to my walls and foundation. I was very patient and believed the promise by the HD managers that they would honor the lifetime installation and product warranty of which I have a copy.

I have had a problem with a refrigerator bought at HD in 2019. Even though I paid for their warrantee, I have been dealing with them for 11 MONTHS trying to get this refrigerator fixed or replaced. It defies comprehension that they can make you have 20 repair people try to fix a product before even CONSIDERING reimbursing you. And this item is in a rental condominium I own with a single older woman renter.

Details: Reported issue with refrigerator 10/22/21 - they are STILL trying to fix problem. I can't even count how many people they have sent to do the job. They told me I had to file THREE different claims before they could consider this unfixable. It sure seems like a scam to me!

I purchased an LG Refrigerator in June 9, 2020 and I purchased the 5 year protection policy. The craft ice maker has broke and has been replaced 4 times since June 20, 2021. I was told by Home Depot several times that this would qualify for the no lemon policy buy back program. I have have read the policy and it does qualify. Home Depot's buy back team has denied the request. I am waiting for a manager to call me back. Doubt they actually do.

My family has been longtime customer of Home Depot. I have been to Home Depot several times over the last few months and ended up walking out empty handed, and having to go to your competitor.

We had Home depot come out to measure a hallway, stairs and landing to have carpet installed. After the measurement, was informed I would have to go to the Palisades store to order the actual carpet. That's very inconvenient as they were just here measuring. We went to the Palisades Home Depot to order the carpet in the evening, no one was there to take the order. We would have to come back. Decide to go to another location in Nanuet, can't order it there only at the Palisades. After all this time spent on trying to order a rug. I went elsewhere for my rug. Home Depot lost a sale of near $1,200.

We went into Mt. Pleasant Home Depot to order a washer/dryer stackable (maybe a year ago) to be delivered installed and haul away. When they come they won't install it or take the old one out because it is through an access panel, which we had installed to make working on the washer/dryer easier because it is at the back of the unit, in a closet. I had an argument with the supervisor on the phone, who then agreed to send another group out on another day. Another day lost with Home Depot

We ordered a new fridge online at home depot to be delivered and installed, only to find out they wouldn't bring it in the kitchen because they had to raise it over the counter.

We went to Nyack to order a fridge, dishwasher stove and 2 wall to wall carpeting, again in the evening after working all day. No one was there to assist, wen to the Nanuet location, no one was there to assist. Ending up going to Lowe's and purchasing everything there that night. Ove $5k in purchases that Home Depot also lost. Not only did Lowe's come and deliver, install and haul away. They were friendly and happy to do whatever we needed to get the items where we wanted them. I have each guy a $50 tip.

Laslty, we just bought a plower from Home Depot to get it home and find out it's been used and damaged, here's another trip to Home Depot...

I have to say Home Depot is falling short on there service and product. If the store is open someone should be staffed that knows how to run each department. There must be a manager onsite at all times that should know how to do everyone's job.

Review your Nanuet and Nyack store, there is no staffing there. Though Mt. Pleasant, which is a smaller store, is fully staffed.

Shape up Home Depot

Today, Saturday at 3:50 your Aiken, SC store had at least 4 sections in lumber closed. The gate to wood trim was halfway closed. A guy in his 20s was standing there. I asked why so many aisles are closed? I don’t recall any response. I asked, and thought he said the aisle he was in was open. I looked at some trim. “Sir, sir! This aisle is closed! I tried to tell you!” I said, but he wasn’t looking at me, “I wear a hearing aid, and my right ear is deaf.” He said nothing. I then said, “I’ll go to Lowes!” No response to that statement. I usually go only to Lowes now, since Home Depot has gutted much of the military discount.

We ordered a window air conditioner from Home Depot, Signal Hill, CA, on 8/20. Email said item out for delivery on 8/25. No delivery that date. Called Customer Service at Home Depot on 8/26. They are unable to contact trucking company to determine status. High temperatures this date. Stay home from work to wait for delivery. Third call to Customer Service on 8/26 said to solve problem to cancel order and reorder. Complete incompetence and lack of understanding consumers concerns. We determined 800 number for Ontrac Trucking late 8/26. 4 pm electronic response was "Out for Delivery".

I purchased a toilet online to be picked up in store. The FIRST thing I did was set up homedepot.com with my preferred store location. I trusted Home Depot to keep that, since it is a fundamental feature. While ordering I opted to get the Home Depot credit card for a $25.00 discount on the order. The cost of the toilet when down to $90. and change. The pickup location was in Texas, two states, away. My web browser is also set up with my location. Home Depot failed twice on that. The promo code I was given for the discount would not work when I cancelled the order (since there was no intuitive way to update the pickup location) and placed a new order.

Before completing the next order, I chatted online with a Home Depot rep and was assured he would see that the credit amount was applied after I placed the order. It wasn't. I spoke on the phone with another rep, and she assured me the credit would appear on my credit statement. It was not.

I disputed the charge with Citibank (gave all details, except the coinage amount, but I'm certain the $90 section of it was accurate). I was told they would communicate with Home Depot. Nine days later, additional information is needed for the dispute, and they need the exact amount with the coinage. I have no way of finding this out. The original cancelled order is viewable online but doesn't show the amount.

I am fuming that Home Depot, on two occasions, with two different representatives saying the corrected amount with the $25.00 credit for applying for the Home Depot credit card would show up on my credit card statement. It has not. NOW that me or my son can recall the amount was $90 but can't recall the exact change of the total, we are to jump through hoops to get this dispute resolved. My son made a made a payment for the full amount of $118.51 to get the full balance paid. Once it's confirmed the amount is at zero. I will cancel the Home Depot (Citibank) credit card. I don't care if that affects my credit rating in the least. I have had problem after problem getting flooring done in two rooms of my house dealing with Home Depot in the store has been tedious and irritating from employees who seems like they (as in more than two) only know half their job. After this near nightmare I will never go into a Home Depot again. I will never shop Home Depot online again and I will tell everyone I know and in social Media the truth how Home Dept is barely competent from its in-store staff to its online customer service representatives.

Hello, I both positive and negative comments about the mentioned store.

On August 24,2022 I arrived to pick up order# WB21695768. The associate named”dottie” treated me with a snarky attitude, and I believe she was passive aggressive by making me wait 30 minutes for my order. “Matt” the associate who worked in receiving, claimed it was his error because he retrieved one order slip instead of two, with my order being neglected. Because of “dotties” snide behavior, I decided to set the timer on my IPhone. 28 minutes and 23 seconds later I finally received my order. Note: approximately 2 minutes had passed before I started the timer. So I have to question if Dottie and Matt are really that incompetent, or was this intentional. I did work for the RI department of corrections for 30 years, and it’s possible Dottie recognized me, however I do not recall ever meeting her prior to this incident.

Finally, on the positive side, A woman from the paint department realized that I had been waiting awhile, and offered me a bottle of water. I thought that was a very nice gesture on her part and she should be commended.

I took a screenshot of the timer that has the time of day on it if you would like to verify my story.

Thank you in advance for your consideration in this matter

Sent from my iPhone

Joseph R. Mullensky

On 20Jan2019 I bought the following:

PRODUCT BRAND: LG

MODEL: LSXSS26336S

SERIAL: 812BDAV00430

PURCHASE PRICE: $1,152.90

Protection Plan: $175.50

On 2Aug2022 our fridge broke, we filed a complaint through the proper changes and completed a video assessment of the fault. They were unable to fix it over the phone and stated they would be looking for a repairman. We waited over 3 weeks with no resolve and limited contact from asurion (or whoever runs this protection plan). They ran us around in circles originally stating they wouldn't do anything and could not even provide a refund or replacement of the fridge.

At this point I became more involved and threatened to escalate this through government organizations. From this response they magically stated they could give me a "pro-rated refund" of $889.83". which I argued the contract agreement stated it was a full refund plus the tax (as written in the protection plan). They stated this included a depreciated value, which is nowhere to be found on the contract.

In addition to this they stated they would only provide $200 for a food coverage that is stated to cover up to $300. We lost over $500 in food.

As well as a $50 one time payment through there "fix it fast program" which they refuse to response to.

Overall the customer service has been the worst between an outsourcing insurance with individuals who do not care about the customer or legal contracts.

Home Depot has not only disappointment me, but is not following the law by illegally breaking a contract agreement.

My wife and I are long time loyal Home Depot customers. We have utilized your company for numerous home improvement projects throughout the years (window replacements, etc.), and were always quite pleased with both the products themselves as well as the level of service provided. However, this is no longer the case.

In October, 2021 we ordered Anderson replacement sliding doors from the local Home Depot we had been patronizing for years (2750 Veterans Rd West, Staten Island, NY). We were advised by the local Millworks team that, due to COVID, there were supply chain issues which would impact the delivery of our doors, which was understandable at the time. In March, 2022, we were advised that the doors would be installed. However, when the installers arrived they advised that they had been given the WRONG doors and that the correct doors would need to be re-ordered (we were informed at the time that this would take approximately three more months, which would have taken us into June).

After numerous calls once June had arrived, we were finally told that the doors would be delivered and installed 8/31/22. Unfortunately we are going to be on vacation that week and advised the local team accordingly. After a few days had passed, I received a call from our local Millworks rep that they would actually be able to deliver and install the doors on 8/22. I received a text from the delivery company on Friday, 8/19 with the delivery timeframe on 8/22. Just to be sure, I followed up with a call to our Millworks rep, who told me that the doors would be installed on 8/22 and there was nothing else I needed to do.

The doors came as scheduled on the morning of 8/22. I called our local Home Depot to make sure they were aware of this. I was advised that there was no one in Millworks at this time (around 10:30 am or so), which I found a bit surprising. I explained to the person that the door was delivered and I just wanted to confirm that the installation would take place as well. She advised that she needed to check with someone and, when she returned, said that it was up to me to contact the installation company and arrange the installation. This despite the fact that I had been told on Friday that the installation was already arranged (In all the years I’ve dealt with Home Depot I have NEVER had to do this – it was always done by the local Home Depot team!). I subsequently called the installation team and was told that they wouldn’t be able to install the doors until next Thursday, 9/1. I explained that this was the week we would be on vacation so it was re-scheduled to Tuesday 9/6. (so now we have the sliding doors laying on our deck for two weeks!).

Also, in the interim, after the wrong doors had been delivered in March, we figured that was probably just a fluke and ordered two large Anderson casement window sets for our living room from Home Depot. They arrived as scheduled and the installers showed up promptly (unlike the recent sliding door disaster, I did not have to get involved with any of the installation scheduling issues). HOWEVER, after the first set was installed, the lead installer advised that one of the windows on the second set was cracked! They installed it as is and we are currently waiting for the replacement window to be delivered and installed.

As I noted at the beginning of this email, we have been loyal Home Depot customers for many years and have never experienced such issues. Quite frankly, we expected to receive a much better level of service than we’ve experienced over the last year. I’m sure you can understand that this has been a long and frustrating experience that should have been avoided. In good faith, we have been remitting monthly payments on both the replacement sliding doors and casement windows since their purchase dates. Needless to say, we don’t feel that we are getting the appropriate return on our investment. We seriously had considered using Renewal by Anderson because those were the products we are replacing, but because of our positive history with your company, we made the decision to continue utilizing Home Depot.

Anything you can do to expedite this process and address these issues would be greatly appreciated.

Sincerely,

Brendan J. Hankers

[protected]

[protected]@gmail.com

I purchased a range, wall mounted range hood and microwave on one trip. I bought a refrigerator/freezer on the next trip. I was told a company sponsored installer would be in touch with me about the installation of the hood and that it was part of my delivery/installation price. I waited 5 days and no contact. They called to deliver the range and I had no install on the hood. Called the installers, they were not open yet. Called the Fenton store and the appliance person was not in yet. Had to decline the delivery. Had to make multiple calls and finally had to call and reschedule the range delivery and the refrigerator for next week. Was told by the store manager that the install for the hood was not part of the delivery set up price? If I had been told that, I could have called my own electrician, which I did. Unlike your installers, he will come out later today. Your salespeople need to be all on the same page when offering information to customers. The only person who was really helpful was the young lady at the call center, who helped me reschedule my deliveries for the same day next week. Big shout out to her. Now, I am a little afraid to come back into the store to complete my purchases of the washer, dryer and dishwasher. Will I need to hire my own installers again at my own expense? I realize that help is very hard to get these days, but your manager seemed more eager help me cancel my existing orders, than help me resolve the issues.

August19 2022 I decided to use my home Depot credit account . I Pay for my items about 1700 $ so ask I was trying to look for help for someone to unlock electrical upon waiting frank the loss pervention automatically harassing me and they aaw my recepit and just told me they want to see my ii

Id which they already show them I would like really like to file a complain on loss pervention frank and the man N elderly man .store manager on magnolia I will never ever return to that store it's really sad his he is a

I purchased your product at your Naples location for my elderly parent. Since day one, we had issues with the dishwasher, it’s been truly a headache and nightmare. The dishwasher has damages and defect to the door not closing appropriately. I have made Several attempts to change it with Home Depot for almost 2 years now. However, unsuccessful since day one. I am exhausted with the back and forth and paying other contractors several times for repair totally over $600 dollars but the issue still continues.

Home Depot's appliance delivery operations are terrible. So unorganized, and the communication from the delivery team is nonexistent. I ordered a dishwasher on their website, and the soonest delivery was 1 month out. Not ideal, but fine with me. Delivery day comes and they never show up. Meanwhile they marked the dishwasher as "Delivered" on their tracker. I call their support team and they say they don't know what happened but assure me it'll be delivered by end of day. Never came. Call them that evening and they reschedule the delivery for two days out. They never came on that day either. Two scheduled deliveries and they didn't show up for either one! Sure wasted a lot of my time, though.

Finally I called to cancel the order and get a refund. Rep told me I would get a refund in 3-5 business days. 5 days later, still no refund, so I call and then I'm told the refund takes 7-10 business days. Been over 10 days and still no refund. Home Depot wasted my time on not one, but two(!) delivery days, never gave me my dishwasher, and have now taken several weeks to issue a refund. I will never order an appliance from Home Depot again.

We purchased a patio door from Home Depot on May 8, 2022, which they considered it a special order. A few weeks later, the Home Depot contractor called us to advise that the door was damaged and that they would not be able to come install. Therefore the door was returned to the Home Depot vendor. After a few follow up calls to Home Depot, they advised of the date the door would be available. So sometime in June, on the day of installation, the contractor called and said the patio door wasn't functioning properly (mini-blinds) didn't work, so the door was returned to the vendor a 2nd time. So after a few weeks we call Home Depot again and they said they wasn't sure when the door would come in and that the vendor is now unable to obtain the correct parts. So on August 15th we call to get the status of the door and saw that the order was canceled and that they did NOT refund the full amount but did refund a particle. They said they was a restocking fee on a product and service we never received, nor did we receive a full refund.

I cannot tell you how much I regret going with this company to redo the tile in our bathroom. First, they didn't properly remove the original backerboard and just laid down theirs and then tiled over it which caused the entire floor to be uneven, have some tiles stick up in weird places, AND to CUT all of our doors, trim, and paneling to accommodate the raised floors. Also its a 2" high transition bump now from our bedroom to bathroom. Not only does it look terrible but they also didn't cut the toilet pipe holes correctly and we haven't been able to reinstall our toilet. On top of that, they left with it a complete mess (shame on me for not stopping him). I couldnt walk on it to inspect and by the time he left and I spent hours cleaning up and installing, I could finally see all the damage done. They have refused to answer our calls or provide updates so now it's been 2 weeks of NO bathroom appliances. So disappointed and looking into legal action if they don't contact us back ASAP.